Posts

8 Ways to Ensure Your Remote Workers Feel Like They’re in the Conference Room

Because remote employees are not physically at the conference table, they miss the non-verbal cues and side conversations, while those attending in person often forget who’s on the other end of the speaker phone.

To make your remote colleagues feel connected and valued, here are 8 ways you can help them feel like they’re in the conference room along with everyone else.

1. Make it mobile-first.

The first step toward changing this dynamic is to provide remote employees with the right tools. They need the ability to join meetings from any device with a single click – mobile, tablet, desktop – and any operating system.

2. Set a clear agenda.

A UC solution with a built-in agenda capability enables you to send the meeting plan with the invite. This way, remote employees aren’t at a disadvantage. Everyone is on the same page from the get-go.

3. Establish meeting ground rules.

For instance, one person speaks at a time with no interruptions. Have everyone say their name before speaking to help remote colleagues who are not in the room. This also serves to remind everyone that remote colleagues are on the call.

4. Start with introductions.

Have everyone say “hello,” give their name and role, and explain why they’re on the call. Small talk can help make everyone feel included, especially remote colleagues. If it’s a video call, make sure everyone is on video – not just audio. If someone can’t be on video, ask them to post a photo of themselves.

5. Invite participation.

Since it’s easy to forget who’s calling in, it’s the job of the facilitator to make sure everyone contributes. Keep track of who has spoken – and who has not. Ask direct questions to those who haven’t contributed.

6. Speak clearly.

It is important that the facilitator speak clearly and slowly, with more pauses to make sure everyone is following.

7. Make it visual.

Use collaborative conference software that allows anyone on the call to share their screen. Use visuals to keep everyone engaged. Ask different participants to share documents.

8. Break it up.

When planning the meeting, be conscious of keeping it interactive. For instance, stop after three slides to ask questions. Assign different items on the agenda to each participant. In this way, the remote worker feels like an important contributor to the meeting.

Conference calls have always been challenging, but with more team members working remotely, it’s essential for businesses to make sure they contribute and feel included.

Let TCI help you choose a cloud business communications solution that gives you the tools to create an inclusive, collaborative workspace. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

 

 

Remote Work Considerations as the DC Region Prepares for Coronavirus/Covid-19 Impact

Hope for the best, prepare for the worst… The Covid-19 outbreak is moving fast and you’ll need to be flexible in the coming weeks to minimize disruptions to your business.

TCI is Ready

At TCI, our staff’s welfare and your need for support are top of mind. Rest assured that our customer and tech support staff are equipped to work remotely as necessary and will be able to continue to support you without interruption.

Preparing Your Business

You’re likely thinking about how your business will stay connected to continue operations and serve customers. If your employees need to work at home, there are several teleworking options available. Depending on the licensing and system levels of your phone system or service, TCI experts can help you coordinate…

  • Softphones – implemented via an app installed either on your desktop/laptop or smartphone
  • Twinning – having desk phone and cell phone ring simultaneously
  • Teleworker Phone – a physical phone that can be used at home and programmed with the same features and apps as the business phone at the office
  • Conferencing Services – enables virtual face-to-face meetings to complete projects and make decisions
  • Mass Notification Solutions – broadcasts information to teams, groups or the entire organization via text messages, phone calls, and email.

Arranging Call Forwarding 

In many cases, you may want to forward your main business telephone number to a primary point-of-contact’s extension. As a full-service provider, TCI can get this done quickly.

You can also Call Forward your desktop extension to your teleworker phone prior to leaving the office or set call forward to your smartphone. Make sure you have a way to cover any incoming faxes.

Do Not Delay

News about Coronavirus/Covid-19 is developing fast, so now is the time to arrange your contingency plans and test your solutions in case your main office has to close to protect your employees and customers.

Let’s talk more about safeguarding your business. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Hey, Did You Know TCI Offers Single-Source Broadband, SIP, Access & WAN Services?

Business communications and carrier services are no longer just a ‘required’ cost of doing business.  In today’s competitive landscape, optimized communications services are a competitive advantage.

As your trusted IT and Telecom services advocate, TCI helps you select, source and implement what you need at the best prices:

  • Broadband Internet Access
  • SIP Trunking
  • Metro Ethernet, MPLS, Dedicated WAN Services
  • Wireless and Mobile Services
  • Local & Long Distance, PRI, POTS 
  • Audio, Video & Web Conferencing

Better Solutions, Pricing and Support

TCI thoroughly reviews your services, invoices, agreements and providers while evaluating your spending to find better deals and uncover savings. We stay current on the service providers and what they offer. To help you avoid service problems, we act as your representative and work with only the most dependable carriers and providers.

At TCI, our top-most concern is you.

  • Save Time – Comparison-shopping can be time consuming. Contacting various providers and working through the quoting process can be overwhelming.  Let TCI do the work for you so you can focus on your core business.
  • Single Point of Contact – We can be your 1-call for both hardware and carrier services.
  • Reduce Costs – We can secure the best pricing when shopping for new or existing services
  • We are Carrier Neutral…  We recommend the best providers and services for your unique requirements.

Contact us today to schedule a complementary Broadband and Carrier Services consultation: ( 703) 321-3030 or info@tcicomm.com.