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Act Fast… RingCentral Promotion for Mitel On-Premises Customers

This offer expires December 31, 2022

Upgrade to the #1-rated cloud communications and collaboration solution – RingCentral MVP (Message. Video. Phone.) service – ranked as a market leader on the Gartner Magic Quadrant.

For existing Mitel on-premises customers moving to the cloud, you’ll receive:

  • 20% discount off RingCentral MVP service
  • 2 months free for a 2-year term or 3 months free for a 3-year term
  • May be eligible for free phones (up to 50)

Why is RingCentral MVP So Popular?

  • Unmatched SLA-backed reliability – 12 quarters at 99.999% uptime
  • Class-leading security / Advanced analytics and insights
  • Advanced team messaging, video meetings, and telephony features
  • 275+ integrations with mainstream business applications
  • Global footprint with local and toll-free in more than 110 countries

For more details and to take advantage of this limited-time offer, contact us today: (703) 321-3030 or GetHelp@tcicomm.com.

 

Get to Know TCI’s Latest Cloud Communications Service… RingCentral MVP

Our solutions line-up expanded earlier this year with Mitel’s rollout of RingCentral MVP cloud service. It’s become a popular option for organizations that are ready to transition to the cloud from their Mitel on-premises systems.

And, if your current cloud provider is falling short, MVP is ideal for anyone looking to streamline internal collaboration and better connect with their customers.

With integrated Messaging, Video Meetings, and Cloud PBX, RingCentral MVP offers:

  • A unified, collaborative hub for team messaging, video meetings, and telephony
  • Enterprise-grade security and unmatched reliability with a 99.999% uptime SLA
  • A global footprint in 100+ countries and localized in 15+ languages
  • 250+ out-of-the-box integrations with business apps and open APIs for custom needs
  • Simple and centralized web-based user and system administration
  • Advanced analytics and insights
  • Access from anywhere on your device of choice — desktop, tablet, or mobile.

Here’s more on each element of MVP — Message. Video. Phone — and how the service integrates with the Business Apps your team uses every day:

Message

  • Message colleagues and clients from your PC or mobile device. Invite guest users to collaborate for free.
  • Set a custom status to indicate your availability.
  • Create teams around projects, specific topics, and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

Video

  • Join meetings easily — no downloads or plugins needed.
  • Enjoy HD audio and video, and screen share with up to 200 interactive video participants.
  • Easily schedule meetings with calendar integrations with Office 365 and Google Calendar.
  • Switch a live meeting between devices with one click.
  • Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and powerful background noise reduction technology for a great participant experience.

Phone

  • Use one business phone number for calling, business SMS, MMS, and fax, so your personal number stays private.
  • Customize settings such as business hours and greetings, and route incoming calls efficiently to specific departments with a multi-level auto attendant.
  • Manage active calls efficiently with advanced call controls to transfer, record, flip, or park the call.
  • Flip live calls between your desktop and cell or switch a call to video in just one click.

Integrations

  • Bring advanced communications functions into the productivity apps you use every day like Microsoft and Google.
  • Automate your sales cycle and enhance delivery and customer support through integrations with Salesforce, Zendesk, and ServiceNow.
  • Back up your communications data with RingCentral Archiver to your preferred cloud storage provider like Smarsh, Google Drive, Dropbox, and more.
  • Build custom integrations with open APIs to meet your business’s specific needs.

Bring your teams and customers together on the industry’s #1 business communications platform. Let’s talk about your business and how we can connect you to achieve more success. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

4 Ways Leaders Can Better Support Hybrid Workers

COVID arrived without warning and created an immediate and massive disruption in our lives. Millions were urgently deployed to their homes to work – an experience few of us imagined would last more than a few weeks, let alone two full years.

Once workers experienced greater freedom and control over their lives, they naturally resisted giving it up. And unlike any other time in our lives, workers not only have more employment choices than ever, but millions of people quitting their jobs every month confirm that many are willing to find a new employer when theirs is unwilling to support their needs.

Hybrid is the New Normal

Gallup’s CEO, Jim Clifton, recently said that his organization’s research shows most workers want to come into the office some days to connect and socialize with their colleagues and make critical decisions together. But they want their employers to realize that they have been profoundly changed over the past two years and need a manager who will work with them individually to make their hybrid work schedule align with their personal lives.

Flexibility is Critical

After talking to several thousand of his own organization’s employees, PwC’s U.S. Chair Tim Ryan said it this way:

“We don’t believe the war for talent is going to decrease. We think we will be in a period for the next 10 years of labor shortage. And, what came through loud and clear is that people want choice in every word. Hybrid is just the tip of the iceberg. The best talent wants choice.”

For every manager wondering how to navigate and lead in the post-COVID work era, we offer these four nuggets of advice…

1. Don’t fight change.

If you close your eyes and imagine how all of us will be working five or 10 years from now, you’re unlikely to envision people being in the office more than they are today. As technology improves, it’s logical to assume even more jobs will be accomplished remotely, not fewer. And so, by fully accepting that remote working is indeed the future, you’ll be able to devote greater attention to growing the managerial skills you’ll need to effectively lead a team you don’t get to see together most days.

2. Be very intentional in scheduling and what gets done in the office.

Workers’ biggest complaint about being in the office today is that the work they end up doing onsite can get done just as easily at home. Intentional managers see this flaw and schedule their team meetings and dole out assignments in advance so people are more productive and prepared to present. They encourage employees to socialize and connect, knowing that they will collaborate better when working remotely. They provide a predictable schedule so their people can plan ahead, arrange daycare, and make arrangements for their children.

3. Know that every employee is different, listen to them personally, and seek to support them individually.

People want and need to know that their manager cares about them as a person. And one of the best ways you can demonstrate that you care is to listen to how returning to work has affected their lives. Your goal isn’t just to understand the impacts but to make unique accommodations where possible. Giving someone permission to come in a few minutes late so they can take their child to school – or get on the road early to beat traffic on the way home – prove to be minimal concessions that carry huge paybacks.

4. Manage everyone with the same concern.

A recent survey shows that most people (60% or more) have jobs that demand they come to a workplace every day. And while people whose jobs can be performed remotely are getting most organizations’ greatest attention right now, wise managers are intensely focused on supporting the people who must commute every day, put their kids in daycare, and never get a chance to work from home. Finding ways to make their work lives more accessible and more fulfilling mustn’t get lost in this moment. Your job as a manager is to be a supportive advocate for every person you lead.

TCI has hybrid work solutions that keep your people connected with the technology and tools they need. Contact us today at (703) 321-3030 or info@tcicomm.com.

Top 6 Benefits of RingCentral MVP for Mitel On-Prem Customers

Cloud communications make it easier than ever to collaborate, connect, and work together effectively

To keep up in this new era of remote and hybrid work models, it’s imperative that organizations proactively adapt to this emergent way of communication and way of doing business.

Mitel and RingCentral have created a seamless cloud migration process specifically for Mitel on-prem customers, providing you with an effortless path to the cloud…

1. Easy Transition

RingCentral and Mitel worked together to ensure that your transition to RingCentral Message Video Phone (MVP) will be as smooth and hassle-free as possible. We’ve made the migration process simple for Mitel customers, with no disruptions at all to your business.

2. Improved Flexibility

RingCentral MVP’s integrated system allows you to seamlessly switch between various platforms, such as effortlessly going from your video call to your cell phone, without interrupting any communications. This makes remote work so much easier!

3. Superior Security and Privacy

Trust that your data is safe at every level with exceptional security, global reliability, and privacy. With dynamic end-to-end encryption, we empower our customers to do their best work – from anywhere and everywhere.

4. First-class Reliability

The importance of connectivity is at an all-time high during this age of remote and hybrid work environments. With reliability as a critical factor in productivity, RingCentral effectively shields you from ever having a dropped or poor connection.

5. Seamless Integrations

This cloud solution blends in smoothly with the business tools you already use every day. With its pre-built and custom integrations, MVP will make work significantly easier, boost productivity, automate workflows, and reduce the annoyances of daily tasks.

6. All-in-one Solution

By having a unified communications platform that does it all – message, video, and phone – on any device of your choice, RingCentral MVP’s single-solution approach eliminates the necessity of using multiple tools to get the job done.

Video: RingCentral MVP – Welcome to Simpler Communications [2:25 min.]

Better, Faster, Stronger

RingCentral MVP puts all your communication tools in a single hub on your desktop, making them effortlessly accessible, easy to manage, and enabling focused, effective collaboration for your teams – whether they work in the office, at home, or any place in between.

The TCI, RingCentral and Mitel partnership works harder so that you can work smarter.

NWEA – RingCentral Customer Success Story

It’s Time to Start Achieving Your Top Business Priorities

Take advantage of what RingCentral MVP has to offer and start seeing a difference in your quality of work today. With the simple transition from your current on-prem solution to RingCentral MVP, you will unleash the full potential of this easy, intuitive all-in-one tool with support from our dedicated teams, layered security, and a full force of advanced integrations.

Explore the possibilities of cloud communications… Contact TCI today: (703) 321-3030 or info@tcicomm.com.

eBook… How to Fortify Your Business for an Uncertain Future

Connections matter – it’s one of the big lessons we’ve all learned in the past 2 years.

When it comes to business you need to keep collaborating, keep communicating and keep working from anywhere.

But how do you know if your business communications are strong enough to withstand future challenges?

Maybe you’ve put some quick technology in place to make it through the pandemic. Or maybe you’ve been chugging through it all with a legacy system.

That may be working for now, but what happens when the next crisis hits? The answer to these questions, and more, are covered in The Only Certainty is Uncertainty

This whitepaper by industry thought leader Frost & Sullivan will give you expert advice, statistics-backed insights, and clear recommendations to help you fortify your business for whatever comes next.

Need remote and hybrid working solutions that go beyond band-aid communications tools? Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Tips for Team Success… 4 Types of Meetings You Want to Avoid in 2022

Today, it seems like everyone is dialing in from their home office. Up to half of the workforce plans to work from home at least part-time, according to new research by Frost & Sullivan, so yet another evolution of meetings is on the horizon.

Given this new work environment, here are 4 types of meetings to avoid in 2022 – and tips to make your meetings more effective in our hybrid world.

1. The “Can Everyone See My Screen?” Meeting

The problem: Broken video and muted microphones may have been par for the course at the beginning of remote work, but with video usage 350% higher than pre-pandemic days according to Frost & Sullivan, meeting-goers expect more. Nobody wants to wait for their host to figure out how to share their screen or load their own presentation. Failed breakout rooms leave everyone feeling like their time has been wasted.

The fix: Make sure you’re using collaboration applications that effortlessly support the functions you need. Improvements like adaptive lighting, sound bars for better audio, and adjusted camera angles help make it feel like everyone is in the room together. It’s also important to ensure everyone involved can use these tools effectively. Spending time training your team means less precious time wasted during their actual meetings.

2. The “This Could Have Been an Email” Meeting

The problem: The entire team has gathered together to discuss the latest project, only to spend an excruciating hour going over a single document, line-by-line. Or the “update meeting” just to learn that there haven’t been any changes since the last time you met. If your meeting doesn’t require in-depth discussion and distracts people from their day, it probably could have been an email.

The fix: This might seem obvious, but sometimes emails really are better than meetings! Emails allow participants to respond at their own pace, provide complete records of the communication and give updates in real-time. Of course, nuance can sometimes be lost over text or ideas that need to be explained. In cases like these, having the right technology makes it easy to transition to a quick call, but only for long enough to clarify the point. Just be sure to follow up with an email to keep everyone on the same page.

3. The “What Are We Talking About Again?” Meeting

The problem: Absent agendas, rambling tangents, and discussions that are more like digressions – these are all signs that a meeting has gone off the rails. Without a focused plan and a dedicated leader to guide the discussion, the overall quality of work and satisfaction can suffer.

The fix: Unified communications technology makes it possible for a team leader to create and share an agenda ahead of time, along with any files needed for the discussion. Action items can be assigned and tracked in a collaborative workspace, so everyone is on the same page, during and after the meeting.

4. The “Gang’s All Here” Meeting

The problem: When too many people are required to attend a meeting that they have little practical involvement with, engagement rates plummet. Some studies show that less than 50% of meeting time is effective and engaging. The rate of engagement is even lower for remote participants, meaning that most meetings aren’t just boring, they’re ineffective.

The fix: The best meetings have a maximum of 5 or 6 participants, but the smaller the better. This allows everyone on the call to feel included in the discussion, leading to more innovative, productive dialogues. Make sure the collaboration tech for your meeting allows for each participant to easily communicate so that everyone’s voice can be heard.

Better Meetings in 2022

These are just four types of meetings we’d all like to put behind us this year, but there are so many ways to make meetings better. With hybrid work on the rise, it’s time to adjust our approach.

It’s time to embrace new ideas and technology to create an inclusive meeting culture that makes collaboration easy for everyone. TCI has the solutions. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

eBook: What Post-Pandemic Life May Look Like for Your Business

Flexible Work from Home arrangements may not end for many organizations in our region.

Digital Transformation has become comfortable and familiar, and many employees have fully embraced remote working – even when their managers haven’t.

The business world is transforming and adapting with new technology. Video meetings, Digital proximity, and Hybrid workforces are here to stay, and it’s important to have a post-pandemic plan for your business too.

Check out Mitel’s eBook:
Life on the Other Side of the Pandemic

Change can be a challenge, but the good news is that TCI is here to help. When it comes to business communications, we make it easy.

We have decades of experience and the tools and technology that can bring your employees, teams, and business together.

Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

The Future of Work… Balancing Space, Place and Pace

Many organizations are building on the lessons of the past few years and finding a balance between remote and in-person work. As many companies prepare to welcome some employees back to the building (while others may not physically come back at all), it’s unlikely the workplaces we return to will look or function the same way they did before the pandemic.

A “Space” Where Collaboration is Easy

Regardless of your industry or company size, one thing is certain – creative use of unified communications technology can bridge the distance between remote, in-office, and hybrid workers and create an environment and culture sure to keep employees productive and engaged today, tomorrow, and beyond.

Companies will need to find ways for in-person and remote workers to collaborate in ways that feel natural, using UC solutions to ensure seamless communications no matter where they are.

The Connected Work “Place”

When employees return to in-person work, it may not look like the same place they left. Many companies are imagining adaptable workspaces with shared “zones” for whoever is in on a given day and large screens for videoconferencing with employees working remotely.

With the right technology, the workplace of the future will keep employees productive and happy as they seamlessly shift from one workplace to another. TCI offers solutions that make the line between remote and in-person work virtually disappear, allowing colleagues to seamlessly switch from text to video chat and whiteboard ideas in real-time with screen sharing.

Say Hello to the New Work “Pace”

Until recently, the constant connectivity of email and cell phones meant people were often on call around the clock. Instead of reporting from 9-5, workers will instead build their schedules around collaboration, finding times when teams are available to brainstorm together, before breaking apart to complete their tasks.

The right technology is required to make this vision a reality. With a single app, employees can text, video chat, share documents, and collaborate on projects. TCI’s solutions are flexible and easy to use, so employees will feel like they’re sitting next to their coworkers, even if they are on opposite coasts or even different continents.

The Future of Work

The lessons learned since 2020 will be used to build stronger connections. Forward-looking companies will turn to integrated communications to empower employees with the tools to work together seamlessly, regardless of where their “office” is located.

TCI is ready with the technologies you need for the re-imagined future of work. Contact us today at (703) 321-3030 or info@tcicomm.com.