Posts

Hospitality Loyalty Program for SX-200 ICP Customers

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You’ve trusted your property’s communications with Mitel for years…

We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities.

Whether you have a big hotel in a bustling city square or a series of cottages by a peaceful lake, having the latest communications and collaboration tools is essential to provide a positive guest experience.

Mitel’s new Hospitality Loyalty Program protects your current investment and enables you to benefit from incredible discounts when switching to Mitel’s flagship software platform for hospitality – MiVoice Business Hospitality Suite.

Contact TCI today for the details at (703) 321-3030 or GetHelp@tcicomm.com.


Existing MiVoice Office 250 Customers… Act before June 30th to Arrange a Discounted Path to MiVoice Business

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Following Mitel’s end-of-lifecycle announcements about MiVoice Office 250, this migration program has been rolled out to provide existing Office 250 customers with a smooth transition to MiVoice Business.

Mitel is offering no-charge or discounted MiVoice Business licensing arrangements for MiVoice 250 customers. This program also supports the transfer of the remaining months of MiVoice Office 250 software assurance (SWA) to MiVoice Business SWA.

Mitel has evolved MiVoice Business to cater to the needs of any size organization and provides a full range of deployment and commercial options.

  • Mitel recently introduced a new SMB Controller to address the smaller customer or branch office segment for MiVoice Business, which offers Enterprise-level features in a small business package for up to 150 users. This is the perfect solution for customers previously on MiVoice Office 250.
  • MiVoice Business can be implemented as a one-time CapEx investment or you can choose a monthly subscription offering.
  • MiVoice Business can be deployed on-premises, in your private cloud, or in a public cloud (either AWS or Azure).

Contact us today for help with your buying and migration decisions: (703) 321-3030 or GetHelp@tcicomm.com.


Mitel’s MiVoice Connect (formerly ShoreTel Connect Onsite) is Sunsetting. You Have Options

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MiVoice Connect and MiVoice Connect CallCenter – formerly ShoreTel Connect products – are slated to end production by Mitel at the end of 2024 and support will be discontinued at the end of 2030.

While this news means future change, you have time to make decisions on the best alternative for your organization.

  • Migrate to MiVoice Business: This is Mitel’s traditional voice solution, which can be deployed as an on-premises solution or a private cloud solution. MiVoice Business solutions can be supported as a CAPEX or OPEX arrangement and there are several cost-effective licensing options to support your migration.
  • Migrate to UCaaS: A cloud-based service option like TCI Host service or RingCentral MVP provides all-in-one communications. Get more details on the available promotions and capabilities to see if these monthly subscription plans make sense for you. 
  • Status Quo: You may decide not to make any changes at all. TCI will continue to support you. At some point, MiVoice Connect may not be compatible with new Microsoft operating systems, and we’ll be able to assist you at that time.

Please contact us if you have any questions, or are ready to explore your options. We’re at (703) 321-3030 or GetHelp@tcicomm.com.

 

MiVoice Customers: Mitel’s Complete Release 9 Platform Refresh Includes Improved Performance & Security

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TCI and Mitel are pleased to announce the arrival of MiVoice Business Release 9.0 – a suite of upgrades designed to facilitate a simplified process for the deployment of ongoing patches, security updates, and performance improvements. 9.0 also enables a retooled infrastructure ready to evolve your business to next-generation networks.

9.0 Highlights include…

  • A complete software refresh and move to native Linux, providing a common set of tools for software management, while enabling the integration of new services and enhanced security.
  • A new approach to updating individual software components rather than an entire software load. This will reduce maintenance time, allow faster response to potential future security issues, and provide added incentive for IT administrators to promptly implement updates.
  • Significantly enhanced system performance and serviceability.

Pre-Migration Audit

TCI’s local team of Mitel experts will be in touch to arrange time to discuss what a successful implementation can mean to the continued success of your business and answer any questions you may have. Our pre-migration audit has several objectives:

  • Discover any hardware that is unsupported
  • Identify any license changes that may be required
  • Prepare for a successful transition from VxWorks (the previous Operating System) to Linux
  • Review Mitel’s introduction of Server Manager to all platforms

Again, we’ll be in touch with our MiVoice clients to go over everything. If you’re ready to schedule your briefing now, please contact us at (703) 321-3030 or info@tcicomm.com.