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Complement Your Mobile Work Style with Mitel’s Powerful 6900 IP Series Desk Phones

Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone. Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Elegant Phones – Choose from expansive models to meet the needs of business users at every level.

Advanced Features – Bridge the gap between the desk phone and mobile devices with Bluetooth and MobileLink.

Rich Accessories – A broad array of add-on accessories enable the phones to be tailored to specific user needs.

Outstanding Audio – Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sound for an unmatched communication experience.

Easy Reading & Interaction – LCD displays are easy to read and large enough to easily find out more about a caller.

Enhanced Call Management – Programmable keys may be used for call appearances or speed dial numbers.

Walk & Talk – The enhanced, full duplex speakerphone allows you to multi-task without a break in the conversation, even with multiple callers.

More MiVoice 6900 Series Phone features…

  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication, IEEE 802.1x authentication support
  • Quality of Service support – IEEE 802.1 p/Q VLAN and priority tagging
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable

Ready for the convenience, productivity and security that come from adding mobility to your desk phones? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

Ice & Snow Season Arrives… We Make Connecting Your People from Home Easy

‘Tis the season when bitter cold, gusty winds and snow storms can pop up at any time. This means weather-related office closings can be expected too.

DC-area businesses cannot afford weather-related shutdowns. Now is the time to review snow emergency plans to ensure your people know how to respond. And if your business does not have a Disaster Recovery plan in place, make time to formalize that too.

TCI makes it easy to set up Voice and Data Mobility for your staff. This keeps your customers happy, while you obtain immediate productivity and efficiency benefits. Plus you get disaster protection when you need it.

With “plug and work” access to your office network, your team can use all of the features and functionality of the company’s phone system while at home or on the road, allowing your business to keep going in spite of the snow. While other businesses are sputtering after a storm, your business continues on course without skipping a beat.

Contact TCI today for more tips on beating Old Man Winter: (703) 321-3030 or info@tcicomm.com.

 

 

 

Aging Phone System Slowing You Down? Mobilize Your Business with Cloud Voice Service

Still tethered to your desk while taking calls? If your old phone system is still holding you back, now is a great time to upgrade your communications to Cloud Voice.

You’ll get more mobility, quality, and reliability – all at a lower cost than you’re paying now. You’ll be able to easily add offices, users and features as you grow, and customize how you connect with your customers and your team.

Here are 6 ways Cloud Voice can add value to your business…

  • Productivity – With your communications tools in the cloud, users get a seamless experience on any device, anywhere in the world so they can easily manage voice, email and IM from a single screen.
  • Simplicity and Security – You’ll appreciate having a system that’s simple to use and manage, with no boxes to install or software to maintain. You also get high reliability, exceptional quality and enterprise-class security through the cloud.
  • Connectivity – Access the same phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course, or your kids’ soccer practice without missing an interaction.
  • Management – Easily add, move, change, and delete users from an online portal with a simple click-and-drag interface. Instead of managing routine updates to the system, you can reallocate your IT resources to activities that require more technical expertise.
  • Business Analytics – With powerful data visualization tools accessed via intuitive dashboards, you can view real-time analytics to better plan contact center agent resources and fine tune your organization’s call flow for optimal performance.
  • Customer Service – When you integrate Cloud Voice with your contact center, including Salesforce.com and other CRM solutions, you can link callers and data in real time to deliver an exceptional customer experience.

Don’t let inertia and your old phone system hold you back another day… Let’s talk about Cloud Voice for your business. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Growing Your Business? Ease Your Onboarding Headaches with UC & Mobile Applications

Onboarding new employees can be a major headache, especially when you’re hiring at a brisk pace. If the process doesn’t go well, your new employees can take longer to reach their full potential. If they get frustrated, they might even quit.

The key to successful onboarding is making it possible for new employees to ramp up quickly. For that to happen, you need to equip them with robust, intuitive tools and capabilities…

  • Unified Communications – With real-time presence technology, new hires can instantly see which colleagues are available for a call. Immediate, real-time collaboration with group calling and chat allows new hires to get their questions answered in real-time.
  • Mobile communications app – Built on top of UC, new hires can have at their fingertips everything necessary to meet the customer’s needs and the ability to see all their work colleagues on a single screen within the app. Because the app is intuitive, they can quickly master its features with little effort, thereby becoming instantly productive.
  • Platform Integration – Seamless integration with iOS and Android mobile devices keeps employees connected. The ability to answer calls from multiple incoming lines, including your company’s 800 number, means new hires can answer from any location, keeping them accessible wherever they are working.
  • Single User Interface – The Mitel UI has been meticulously designed to offer a single look, feel and operation across ALL hardware and software deployments… Once you learn one, you can use them all.

Need relief from onboarding headaches? TCI solutions boost confidence and job satisfaction. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Raise Your MiVoice Office 250 to the Cloud with OfficeLink… Mitel’s New Mobility App

Looking to stay more connected with your customers and co-workers? Missing critical calls? Does your business rely on being available for every revenue opportunity?

Available as a subscription-based service for the MiVoice Office 250 platform, Mitel’s new OfficeLink App connects your phone system to the Cloud.

The app supports mid-call functionality features not typically available with general-purpose UC phones or devices, bundling together easy-to-use collaboration features into one single platform.

Deliver the best features of a business desk phone to your smartphones:

  • Simultaneous ring means you’ll never miss any important call
  • Secure chat with other users to quickly stay in touch
  • Live status of users and extensions
  • Dynamic call history
  • Contact synchronization and management
  • Business voice features, including transfer, hunt groups, group calling, call park and more
  • Simple admin controls

OfficeLink puts the power of cloud-based Mitel solutions right in your hands. To learn more about the convenience and productivity you’ll get using mobile apps, contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Mobilize Your Enterprise With Mitel’s MiVoice 6900 Premium Desk Phones

Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone.

Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.

More MiVoice 6900 Series Phone Features…

  • High resolution color displays
  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication
  •  Quality of Service support
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
  • Bluetooth wireless interface

The 6900 series also offers a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.

Ready for the convenience and productivity that come from adding mobility to your desk phones? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

How MiCloud Service Makes Business Voice Easy

What sets Mitel’s affordable, all-in-one MiCloud voice service apart is the friendly, local TCI team that comes to your office to set everything up. Here’s what else your business gets when you sign up:

Mobile integration – Remote workers have access to the full feature set from their mobile devices anywhere they go, just as if they were sitting at their desks.

Easy to use interface – With a cloud-based interface, it’s easy for employees to talk, chat, and collaborate anytime, anywhere.

Instant updates – Upgrades are deployed through automatic software updates, allowing your IT team to stay focused on business.

Predictable monthly costs – By hosting a phone system over the Internet, you are charged on an “as needed” basis, paying only for what your business uses.

Scale up or down – Whether your business is growing, moving or sizing down, the MiCloud provides flexibility and scalability.

Maximize business continuity – MiCloud maximizes uptime and coverage through multiple, remotely hosted data centers, helping you avoid costly interruptions.


Learn how MiCloud simplifies your life.  Contact TCI today at (703) 321-3030 or info@tcicomm.com.

Winterize Your Business with Telework & Mobility Solutions

Providing employees with the ability to work remotely – with full access and security to their desktop voice and data and applications – has become an essential element of business continuity planning, especially in our area, where even a mention of snow can suddenly force streets and buildings to close.

Telework

With “plug and work” access to the voice and data network at the office, your team can use all of the features and functionality they need while at home or on the road, allowing your business to keep going until everyone can return to the office. This kind of resilience can be had for a very low cost: an IP Phone with access to a broadband connection.

Mobility

Another way to protect your business is to equip mobile phones with apps that not only allows employees to make and receive calls placed to their corporate phone number, but leverage important communication features like extension dialing to co-workers, use of the company dialing plans, and corporate phone directory lookups. Equipped for mobility, your team can produce anywhere.

Winterize your business now

TCI makes it easy to keep employees productive and your customers happy. While competitors scramble to find communication alternatives until the snow clears, it is “business as usual” for you.

Don’t wait for bad weather to arrive.  Contact TCI today at (703) 321-3030 or info@tcicomm.com.