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Is Your Building a Barrier to Your Smartphone’s Cellular Signals?

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Suffering from weak or intermittent cell phone coverage in your building?

You’re not alone… Businesses everywhere are looking for ways to ensure that on-the-go employees and visitors can stay connected in every corner of their buildings. At stake are productivity, customer service, and corporate image.

When mobile carrier signals can’t penetrate your building’s glass, metal, concrete or other obstructions, you can expect poor signal strength or dead zones. Which means more dropped connections, wasted time and a lot of frustration.

What’s needed is a carrier-neutral, in-building Distributed Antenna System (DAS) that allows you to take control of your wireless communications. DAS covers anywhere mobile connections may be a concern, including…

  • Offices in high-rises
  • Parking garages
  • Warehouses and manufacturing facilities
  • Arenas and entertainment venues
  • Hospitals
  • Campuses

TCI offers DAS solutions that have the flexibility to accommodate any space or floor plan. Our network infrastructure experts will design, configure, install and support the latest DAS technology from the industry’s leaders to increase the voice, text, 4G LTE and 5G signals of all carriers and service providers – including Verizon, AT&T, Sprint and T-Mobile.

Your DAS project team manages all the details from site survey to configuring the equipment that gets the carrier signals into your building. They will also deploy the antenna systems and cabling that provides the coverage you’ve been missing.

Don’t let spotty in-building cell signal coverage put your business on hold. Contact us today at (703) 321-3030 or info@tcicomm.com.

How On-Site, Wireless DECT Phones Offer SMBs Cost-Effective VoIP & Flexible Communications

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Smaller companies need mobility and flexibility. Employees have to be reachable by customers or colleagues from any location in the office or in the building. But your resources are stretched thin and you’re juggling a lot of balls. What should you do?

Going with VoIP DECT phones from TCI and Mitel provides an on-site wireless communications solution. Using a DECT mobile handset or headset, your people can transfer calls, set up conference calls, access the company directory, and more.

With one-touch speed dial everyone can communicate easily and quickly no matter where they are in the building. And because VoIP DECT phones use encrypted technology, you can be confident that all conversations are secure.

Quality, Security and Reach

Cell phones are great, but you can’t depend on them for a clear connection in every setting. With DECT mobile phones you get high-quality sound with no crackling or drop-offs. Both handsets and headsets include an ambient noise filter – essential when you’re calling from a busy environment. DECT’s use of encrypted wideband voice technology provides an extra layer of security to ensure conversations are confidential.

Ease of Use and Installation

VoIP DECT phones are intuitive with user-friendly features, applications and softkey prompts that will enable your people to manage calls with little or no training.

Systems are configurable via a web-based interface. A base station can support up to 20 cordless phones. The unit fits in a small enclosure that can be mounted on a wall or placed on or under a desk. You can expand the system by deploying additional base stations and add more lines without running more cable.

Although the phone’s range from the base station is 150 feet (50 meters), if you need a little more room you can simply add a repeater in another part of the building to boost the signal.

Everything You Need

Just because you’re a small business doesn’t mean you can’t have all the bells and whistles the big guys enjoy. For example, using VoIP DECT phones with a cloud communications solution, your people can access a company directory, transfer and forward calls, use call waiting and hold functions, and conduct conference calls.

When choosing a VoIP DECT phone, ease of use should be a priority. Look for features such as a color backlit handset, intuitive menus and navigation, and a speakerphone option. A long-lasting battery should be a requirement, so you don’t have to worry about recharging mid-day.

If your small business is ready to sound like a big player, contact us today at (703) 321-3030 or info@tcicomm.com.

 

Webinar Recap… Supporting Your On-the-Go Workforce with Mobile-Ready Cloud Voice Services

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Workers today are no longer tied to their desk. They’re working in the field, traveling, and balancing time between office and home – proving that how work is done is more important than where it is done.

In this Mitel webinar, you’ll learn how you can better support your free-range workforce with cloud communications and collaboration tools. Among the topics covered:

  • How the workplace is shifting and creating new demands for a mobile workforce
  • Ways collaboration tools increase business efficiencies and user productivity
  • Why providing employees with the right tools will make your business more successful

Watch the webinar now [28:22]

TCI mobility experts enable work anywhere, anytime, on any device. Support your on-the-go team… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Complement Your Mobile Work Style with Mitel’s Powerful 6900 IP Series Desk Phones

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Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone. Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Elegant Phones – Choose from expansive models to meet the needs of business users at every level.

Advanced Features – Bridge the gap between the desk phone and mobile devices with Bluetooth and MobileLink.

Rich Accessories – A broad array of add-on accessories enable the phones to be tailored to specific user needs.

Outstanding Audio – Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sound for an unmatched communication experience.

Easy Reading & Interaction – LCD displays are easy to read and large enough to easily find out more about a caller.

Enhanced Call Management – Programmable keys may be used for call appearances or speed dial numbers.

Walk & Talk – The enhanced, full duplex speakerphone allows you to multi-task without a break in the conversation, even with multiple callers.

More MiVoice 6900 Series Phone features…

  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication, IEEE 802.1x authentication support
  • Quality of Service support – IEEE 802.1 p/Q VLAN and priority tagging
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable

Ready for the convenience, productivity and security that come from adding mobility to your desk phones? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

Ice & Snow Season Arrives… We Make Connecting Your People from Home Easy

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‘Tis the season when bitter cold, gusty winds and snow storms can pop up at any time. This means weather-related office closings can be expected too.

DC-area businesses cannot afford weather-related shutdowns. Now is the time to review snow emergency plans to ensure your people know how to respond. And if your business does not have a Disaster Recovery plan in place, make time to formalize that too.

TCI makes it easy to set up Voice and Data Mobility for your staff. This keeps your customers happy, while you obtain immediate productivity and efficiency benefits. Plus you get disaster protection when you need it.

With “plug and work” access to your office network, your team can use all of the features and functionality of the company’s phone system while at home or on the road, allowing your business to keep going in spite of the snow. While other businesses are sputtering after a storm, your business continues on course without skipping a beat.

Contact TCI today for more tips on beating Old Man Winter: (703) 321-3030 or info@tcicomm.com.

 

 

 

Aging Phone System Slowing You Down? Mobilize Your Business with Cloud Voice Service

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Still tethered to your desk while taking calls? If your old phone system is still holding you back, now is a great time to upgrade your communications to Cloud Voice.

You’ll get more mobility, quality, and reliability – all at a lower cost than you’re paying now. You’ll be able to easily add offices, users and features as you grow, and customize how you connect with your customers and your team.

Here are 6 ways Cloud Voice can add value to your business…

  • Productivity – With your communications tools in the cloud, users get a seamless experience on any device, anywhere in the world so they can easily manage voice, email and IM from a single screen.
  • Simplicity and Security – You’ll appreciate having a system that’s simple to use and manage, with no boxes to install or software to maintain. You also get high reliability, exceptional quality and enterprise-class security through the cloud.
  • Connectivity – Access the same phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course, or your kids’ soccer practice without missing an interaction.
  • Management – Easily add, move, change, and delete users from an online portal with a simple click-and-drag interface. Instead of managing routine updates to the system, you can reallocate your IT resources to activities that require more technical expertise.
  • Business Analytics – With powerful data visualization tools accessed via intuitive dashboards, you can view real-time analytics to better plan contact center agent resources and fine tune your organization’s call flow for optimal performance.
  • Customer Service – When you integrate Cloud Voice with your contact center, including Salesforce.com and other CRM solutions, you can link callers and data in real time to deliver an exceptional customer experience.

Don’t let inertia and your old phone system hold you back another day… Let’s talk about Cloud Voice for your business. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Growing Your Business? Ease Your Onboarding Headaches with UC & Mobile Applications

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Onboarding new employees can be a major headache, especially when you’re hiring at a brisk pace. If the process doesn’t go well, your new employees can take longer to reach their full potential. If they get frustrated, they might even quit.

The key to successful onboarding is making it possible for new employees to ramp up quickly. For that to happen, you need to equip them with robust, intuitive tools and capabilities…

  • Unified Communications – With real-time presence technology, new hires can instantly see which colleagues are available for a call. Immediate, real-time collaboration with group calling and chat allows new hires to get their questions answered in real-time.
  • Mobile communications app – Built on top of UC, new hires can have at their fingertips everything necessary to meet the customer’s needs and the ability to see all their work colleagues on a single screen within the app. Because the app is intuitive, they can quickly master its features with little effort, thereby becoming instantly productive.
  • Platform Integration – Seamless integration with iOS and Android mobile devices keeps employees connected. The ability to answer calls from multiple incoming lines, including your company’s 800 number, means new hires can answer from any location, keeping them accessible wherever they are working.
  • Single User Interface – The Mitel UI has been meticulously designed to offer a single look, feel and operation across ALL hardware and software deployments… Once you learn one, you can use them all.

Need relief from onboarding headaches? TCI solutions boost confidence and job satisfaction. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Raise Your MiVoice Office 250 to the Cloud with OfficeLink… Mitel’s New Mobility App

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Looking to stay more connected with your customers and co-workers? Missing critical calls? Does your business rely on being available for every revenue opportunity?

Available as a subscription-based service for the MiVoice Office 250 platform, Mitel’s new OfficeLink App connects your phone system to the Cloud.

The app supports mid-call functionality features not typically available with general-purpose UC phones or devices, bundling together easy-to-use collaboration features into one single platform.

Deliver the best features of a business desk phone to your smartphones:

  • Simultaneous ring means you’ll never miss any important call
  • Secure chat with other users to quickly stay in touch
  • Live status of users and extensions
  • Dynamic call history
  • Contact synchronization and management
  • Business voice features, including transfer, hunt groups, group calling, call park and more
  • Simple admin controls

OfficeLink puts the power of cloud-based Mitel solutions right in your hands. To learn more about the convenience and productivity you’ll get using mobile apps, contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Mobilize Your Enterprise With Mitel’s MiVoice 6900 Premium Desk Phones

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Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone.

Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.

More MiVoice 6900 Series Phone Features…

  • High resolution color displays
  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication
  •  Quality of Service support
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
  • Bluetooth wireless interface

The 6900 series also offers a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.

Ready for the convenience and productivity that come from adding mobility to your desk phones? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

How MiCloud Service Makes Business Voice Easy

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What sets Mitel’s affordable, all-in-one MiCloud voice service apart is the friendly, local TCI team that comes to your office to set everything up. Here’s what else your business gets when you sign up:

Mobile integration – Remote workers have access to the full feature set from their mobile devices anywhere they go, just as if they were sitting at their desks.

Easy to use interface – With a cloud-based interface, it’s easy for employees to talk, chat, and collaborate anytime, anywhere.

Instant updates – Upgrades are deployed through automatic software updates, allowing your IT team to stay focused on business.

Predictable monthly costs – By hosting a phone system over the Internet, you are charged on an “as needed” basis, paying only for what your business uses.

Scale up or down – Whether your business is growing, moving or sizing down, the MiCloud provides flexibility and scalability.

Maximize business continuity – MiCloud maximizes uptime and coverage through multiple, remotely hosted data centers, helping you avoid costly interruptions.


Learn how MiCloud simplifies your life.  Contact TCI today at (703) 321-3030 or info@tcicomm.com.