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Performance Analytics Keeps Your Communications Network Running at Peak Efficiency

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Through our partner Mitel, TCI offers you the ability to monitor the performance of your entire communications network – identifying real-time issues and rapidly alerting IT administrators about adverse conditions.

Mitel Performance Analytics (MPA) provides quick resolution tools like secure remote access and active testing capabilities that make it simple to manage locations seamlessly. Whether you have 8 or 800 users, voice quality stays crystal-clear and downtime is minimized.

MPA also addresses the need to know not only when a problem occurs, but where it occurs. Voice quality problems – delay, echo and jitter, for example – can be caused by a variety of events, from congestion to improper configuration. For faster problem resolution, MPA now monitors third-party devices like routers and servers in the network infrastructure, in addition to your Mitel systems.

Your admins can access devices from anywhere, and devices can be moved easily between containers. Plus, data can be consolidated in one central place. Information can also be shared more easily among your locations. And with configurable SNMP device monitoring, MPA can now monitor just about any device, anywhere in the world.

MPA is available as part of the Mitel Premium Software Assurance subscription, enabling you to proactively monitor and manage your entire network and identify voice and network quality concerns before business-impacting outages arise.

Many businesses today are undergoing rapid growth and searching for ways to digitally transform. MPA provides these organizations with ways to grow and still maintain a healthy network to meet and exceed growing customer expectations.

Monitoring and Performance Analytics… More reasons to go with TCI and Mitel. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

TCI Performance Analytics Makes Network & System Management Faster and Easier

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The performance of your business communications system and network is important to the success of any organization. Poor service quality will put a strain on your busy IT team as they jump back and forth from strategic projects to find and fix problems.

With Performance Analytics from TCI, the source of problems is easily identified regardless of where they may be on the network – an improperly configured router, for example, or a malfunctioning switch.

Here are just a few of the proactive capabilities from TCI that will improve how your networks and systems are managed:

  • Status Dashboard – Well designed, online dashboards make it easy to identify the most critical issues.
  • Alarms & Alerts – Real-time alerts provide timely, actionable data on network issues, so problems can be resolved more quickly.
  • Alarm Analytics – In a sea of data, alarm analytics ensure that adverse events are prioritized so that the most critical are presented first.
  • Detailed Reporting – Reports demonstrate network and device performance, improving capacity planning and trend identification.
  • Performance Monitoring – The status of Voice quality is continually monitored, as well as the performance of Systems, Applications and Networks.
  • Secure Remote Access & Single Sign-On – Network devices can be accessed anywhere in the world, for more efficient troubleshooting and maintenance.

Ready to optimize your IT team? With TCI Performance Analytics keeping watch, consistently high service quality and less downtime results in satisfied users and an improved Customer Experience.

Learn how TCI’s Performance Analytics service can enable faster problem resolution and improve the reliability of your network. Contact us today: (703) 321-3030 or info@tcicomm.com.

3 Best Practices for Data-Driven Decision-Making with Voice & Network Performance Analytics

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Today’s business communications technology produces a lot of valuable data. With access to it, you’ll be able to monitor and refine your voice network and deliver better performance to users. Without data, you’ll be left playing a game of trial and error.

Mitel offers 3 best practices for data-driven decision-making with performance analytics:

  • Detect Problems Sooner with Synthetic Call Tests – By testing VoIP and network performance with synthetic calls, you can pinpoint the most important problems before users are impacted. For instance, you can schedule a SIP call test to occur at 4 am each day between your N. Virginia office and your branch office in Baltimore. If the test identifies poor scores on jitter, packet loss, delay or voice quality, you’ll have time to troubleshoot and correct the problem before it impacts users.
  • Choose Solutions that Adapt to Your Workflow – Monitoring tools are only helpful when they alert you to the problems that matter. Performance analytics ensures you see the problems that matter most based on your workflow and operations. For example, you can customize your alert emails using HTML templates, emphasizing important content and removing extraneous details. You can also customize alarm filters by severity, content or device type.
  • Let Capacity Analytics Guide You – Finding cost-saving opportunities and preventing network problems is easier when you have analytics telling you when your trunks are close to overcapacity or not operating at full capacity. Reports provide easily understood analytics and recommended actions, allowing you to downsize to save money or scale up to prevent performance problems.

When it comes to the reliable performance of your voice network, better data makes for better decisions and outcomes for your business. Contact us today: (703) 321-3030 or info@tcicomm.com.