3 Best Practices for Data-Driven Decision-Making with Voice & Network Performance Analytics

Today’s business communications technology produces a lot of valuable data. With access to it, you’ll be able to monitor and refine your voice network and deliver better performance to users. Without data, you’ll be left playing a game of trial and error.

Mitel offers 3 best practices for data-driven decision-making with performance analytics:

  • Detect Problems Sooner with Synthetic Call Tests – By testing VoIP and network performance with synthetic calls, you can pinpoint the most important problems before users are impacted. For instance, you can schedule a SIP call test to occur at 4 am each day between your N. Virginia office and your branch office in Baltimore. If the test identifies poor scores on jitter, packet loss, delay or voice quality, you’ll have time to troubleshoot and correct the problem before it impacts users.
  • Choose Solutions that Adapt to Your Workflow – Monitoring tools are only helpful when they alert you to the problems that matter. Performance analytics ensures you see the problems that matter most based on your workflow and operations. For example, you can customize your alert emails using HTML templates, emphasizing important content and removing extraneous details. You can also customize alarm filters by severity, content or device type.
  • Let Capacity Analytics Guide You – Finding cost-saving opportunities and preventing network problems is easier when you have analytics telling you when your trunks are close to overcapacity or not operating at full capacity. Reports provide easily understood analytics and recommended actions, allowing you to downsize to save money or scale up to prevent performance problems.

When it comes to the reliable performance of your voice network, better data makes for better decisions and outcomes for your business. Contact us today: (703) 321-3030 or info@tcicomm.com.

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