Posts

How RingCentral Provides Best-in-Class Cloud Voice Security for the Hybrid Work Environment

During the turmoil of the last few years, businesses of all sizes scrambled to put in place flexible communications and collaboration tools to enable their employees to work from their homes or office. Many pieced together several applications for video conferencing, messaging, and telephony without considering the importance of a holistic security strategy.

Security is essential for UCaaS which spans the cloud provider hosting facility, network infrastructure, applications, and customer business processes. This affords IT departments peace of mind and enables them to focus on core business requirements rather than spending time creating and enforcing security policies across the UCaaS environment.

What Does Security with RingCentral MVP Look Like?

Maintaining customers’ trust in their data handling practices, demonstrating respect for data privacy, and arming customers with dynamic admin controls are top priorities at RingCentral and TCI.

The foundation of RingCentral MVP’s best-in-class security is its secure cloud platform with end-to-end encryption and a robust portfolio of security and compliance certifications.

RingCentral MVP offers compliance with global privacy laws and frameworks such as GDPR and HIPAA, stringent information security protection, and privacy and compliance controls to safeguard your business. Compliance with various industry regulatory standards includes STIR / SHAKEN, Kari’s Law, RAY BAUM’s Act, FINRA, HITRUST, and PCI.

The RingCentral MVP platform also puts a comprehensive set of administrative controls across video, message, and phone systems at your fingertips. You can require meeting attendees to authenticate, limit who can enable screen sharing, and require waiting rooms for your users to approve attendees who can join meetings.

For existing Mitel cloud communications customers, our partnership with RingCentral makes upgrading to the leading UCaaS platform a convenient, cost-effective, and secure business decision.

Arrange a meeting with our Cloud Voice Experts to discuss security and start your upgrade to the cloud. We’ll help you at each step of your journey to RingCentral MVP. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

RingCentral MVP & Mitel Features You Need Now

Successful businesses always look for new ways to grow, including how to enable intelligent and connected experiences for their mobile and hybrid workforces. An up-to-date cloud communication system like RingCentral MVP can help you implement these priorities. Check out these recent innovations…

Top 10 Latest RingCentral Software Updates

1. End-to-End Encryption (E2EE) available for video, is being extended to RingCentral MVP phone and messaging. For 1:1 conversations or groups of up to 50 participants, E2EE ensures that no 3rd party can access your confidential conversations or recordings.

2. Enhancements to the RingCentral Desktop Phone app experience make access to the dial pad and calling even easier. Use the phone app in standalone mode to enable multitasking with other apps on your screen.

3. Zero Touch Provisioning with Mitel phones enables Mitel phones to register with RingCentral MVP service for faster and easier re-deployments.

4. Device as a Service delivers reduced upfront cost and quicker hardware upgrades for RingCentral Rooms hardware and headsets.

5. SMS enhancements provide immediate error alerts for undelivered SMS messages and export and print SMS options to ensure regulatory compliance.

6. New eFax capabilities include new print-to-fax so you can send a fax the same way you send a document to the printer. New scan-to-fax options allow you to scan a document and send it as an eFax.

7. Advance Meeting Insights provide essential information covered in a meeting, including a written summary, keywords, a video highlight reel, and the entire transcript and recording.

8. RingCentral Webinar enhancements include the ability to run polls to engage participants better and get feedback, and now support the ability to start private host/panel debriefs to recap post-meeting.

9. App Gallery ratings and reviews empower users to share information on useful RingCentral integrations and provide third-party developers with valuable feedback on integration enhancement ideas.

10. European Union (EU) data privacy enhancements such that RingCentral MVP customers that sign up in the EU will have all their data remain in the EU infrastructure, securely stored in EU data centers.

RingCentral Migration Enhancements for Mitel Customers

It’s easy to migrate from Mitel to RingCentral MVP with seamless transfers of customer profiles, call flows, and the use of existing Mitel phones. More enhancements to the migration process continue to roll out…

Mitel IP400 Series Phones Certification: IP400 devices completed certification with RingCentral MVP in December 2022, in addition to the Mitel 6800 and 6900 series devices that were already certified.

  • API-enabled Advanced Features for Mitel-certified Devices: The following features will be supported initially on the Mitel 6920, 6930, and 6940 phones, with expansion to other phones in future releases.
  • Unlike local call logs on the phone, server-based call logs utilize a RingCentral server-based logging feature that shares log data from all users’ clients and devices for a combined view of call activity.
  • Server-based Personal Contacts, as opposed to local contacts, utilize a RingCentral server-based feature enabling users to add, edit, delete, and synchronize contacts across multiple devices and clients.
  • Server-based Do Not Disturb (DND) communicates the DND status to other clients and updates the presence status for use with the Monitored Extension feature. As a result, the server-based user setting for DND will reflect busy presence status.
  • Visual voicemail gives users a graphical way to view and manage voicemails. Utilizing a server-based architecture, voicemails are captured, stored, and able to be played on all the users’ devices and clients.

Video: See how RingCentral MVP can empower your people

TCI is always here to support you in the planning and execution of any of your communications technology decisions. Before you make the leap, let’s talk about your migration plans: (703) 321-3030 or GetHelp@tcicomm.com.

 

Mitel’s MiVoice Connect (formerly ShoreTel Connect Onsite) is Sunsetting. You Have Options

MiVoice Connect and MiVoice Connect CallCenter – formerly ShoreTel Connect products – are slated to end production by Mitel at the end of 2024 and support will be discontinued at the end of 2030.

While this news means future change, you have time to make decisions on the best alternative for your organization.

  • Migrate to MiVoice Business: This is Mitel’s traditional voice solution, which can be deployed as an on-premises solution or a private cloud solution. MiVoice Business solutions can be supported as a CAPEX or OPEX arrangement and there are several cost-effective licensing options to support your migration.
  • Migrate to UCaaS: A cloud-based service option like TCI Host service or RingCentral MVP provides all-in-one communications. Get more details on the available promotions and capabilities to see if these monthly subscription plans make sense for you. 
  • Status Quo: You may decide not to make any changes at all. TCI will continue to support you. At some point, MiVoice Connect may not be compatible with new Microsoft operating systems, and we’ll be able to assist you at that time.

Please contact us if you have any questions, or are ready to explore your options. We’re at (703) 321-3030 or GetHelp@tcicomm.com.

 

Act Fast… RingCentral Promotion for Mitel On-Premises Customers

This offer expires December 31, 2022

Upgrade to the #1-rated cloud communications and collaboration solution – RingCentral MVP (Message. Video. Phone.) service – ranked as a market leader on the Gartner Magic Quadrant.

For existing Mitel on-premises customers moving to the cloud, you’ll receive:

  • 20% discount off RingCentral MVP service
  • 2 months free for a 2-year term or 3 months free for a 3-year term
  • May be eligible for free phones (up to 50)

Why is RingCentral MVP So Popular?

  • Unmatched SLA-backed reliability – 12 quarters at 99.999% uptime
  • Class-leading security / Advanced analytics and insights
  • Advanced team messaging, video meetings, and telephony features
  • 275+ integrations with mainstream business applications
  • Global footprint with local and toll-free in more than 110 countries

For more details and to take advantage of this limited-time offer, contact us today: (703) 321-3030 or GetHelp@tcicomm.com.

 

Get to Know TCI’s Latest Cloud Communications Service… RingCentral MVP

Our solutions line-up expanded earlier this year with Mitel’s rollout of RingCentral MVP cloud service. It’s become a popular option for organizations that are ready to transition to the cloud from their Mitel on-premises systems.

And, if your current cloud provider is falling short, MVP is ideal for anyone looking to streamline internal collaboration and better connect with their customers.

With integrated Messaging, Video Meetings, and Cloud PBX, RingCentral MVP offers:

  • A unified, collaborative hub for team messaging, video meetings, and telephony
  • Enterprise-grade security and unmatched reliability with a 99.999% uptime SLA
  • A global footprint in 100+ countries and localized in 15+ languages
  • 250+ out-of-the-box integrations with business apps and open APIs for custom needs
  • Simple and centralized web-based user and system administration
  • Advanced analytics and insights
  • Access from anywhere on your device of choice — desktop, tablet, or mobile.

Here’s more on each element of MVP — Message. Video. Phone — and how the service integrates with the Business Apps your team uses every day:

Message

  • Message colleagues and clients from your PC or mobile device. Invite guest users to collaborate for free.
  • Set a custom status to indicate your availability.
  • Create teams around projects, specific topics, and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

Video

  • Join meetings easily — no downloads or plugins needed.
  • Enjoy HD audio and video, and screen share with up to 200 interactive video participants.
  • Easily schedule meetings with calendar integrations with Office 365 and Google Calendar.
  • Switch a live meeting between devices with one click.
  • Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and powerful background noise reduction technology for a great participant experience.

Phone

  • Use one business phone number for calling, business SMS, MMS, and fax, so your personal number stays private.
  • Customize settings such as business hours and greetings, and route incoming calls efficiently to specific departments with a multi-level auto attendant.
  • Manage active calls efficiently with advanced call controls to transfer, record, flip, or park the call.
  • Flip live calls between your desktop and cell or switch a call to video in just one click.

Integrations

  • Bring advanced communications functions into the productivity apps you use every day like Microsoft and Google.
  • Automate your sales cycle and enhance delivery and customer support through integrations with Salesforce, Zendesk, and ServiceNow.
  • Back up your communications data with RingCentral Archiver to your preferred cloud storage provider like Smarsh, Google Drive, Dropbox, and more.
  • Build custom integrations with open APIs to meet your business’s specific needs.

Bring your teams and customers together on the industry’s #1 business communications platform. Let’s talk about your business and how we can connect you to achieve more success. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

Top 6 Benefits of RingCentral MVP for Mitel On-Prem Customers

Cloud communications make it easier than ever to collaborate, connect, and work together effectively

To keep up in this new era of remote and hybrid work models, it’s imperative that organizations proactively adapt to this emergent way of communication and way of doing business.

Mitel and RingCentral have created a seamless cloud migration process specifically for Mitel on-prem customers, providing you with an effortless path to the cloud…

1. Easy Transition

RingCentral and Mitel worked together to ensure that your transition to RingCentral Message Video Phone (MVP) will be as smooth and hassle-free as possible. We’ve made the migration process simple for Mitel customers, with no disruptions at all to your business.

2. Improved Flexibility

RingCentral MVP’s integrated system allows you to seamlessly switch between various platforms, such as effortlessly going from your video call to your cell phone, without interrupting any communications. This makes remote work so much easier!

3. Superior Security and Privacy

Trust that your data is safe at every level with exceptional security, global reliability, and privacy. With dynamic end-to-end encryption, we empower our customers to do their best work – from anywhere and everywhere.

4. First-class Reliability

The importance of connectivity is at an all-time high during this age of remote and hybrid work environments. With reliability as a critical factor in productivity, RingCentral effectively shields you from ever having a dropped or poor connection.

5. Seamless Integrations

This cloud solution blends in smoothly with the business tools you already use every day. With its pre-built and custom integrations, MVP will make work significantly easier, boost productivity, automate workflows, and reduce the annoyances of daily tasks.

6. All-in-one Solution

By having a unified communications platform that does it all – message, video, and phone – on any device of your choice, RingCentral MVP’s single-solution approach eliminates the necessity of using multiple tools to get the job done.

Video: RingCentral MVP – Welcome to Simpler Communications [2:25 min.]

Better, Faster, Stronger

RingCentral MVP puts all your communication tools in a single hub on your desktop, making them effortlessly accessible, easy to manage, and enabling focused, effective collaboration for your teams – whether they work in the office, at home, or any place in between.

The TCI, RingCentral and Mitel partnership works harder so that you can work smarter.

NWEA – RingCentral Customer Success Story

It’s Time to Start Achieving Your Top Business Priorities

Take advantage of what RingCentral MVP has to offer and start seeing a difference in your quality of work today. With the simple transition from your current on-prem solution to RingCentral MVP, you will unleash the full potential of this easy, intuitive all-in-one tool with support from our dedicated teams, layered security, and a full force of advanced integrations.

Explore the possibilities of cloud communications… Contact TCI today: (703) 321-3030 or info@tcicomm.com.

8 Reasons to Upgrade to RingCentral MVP

As of June 30, 2020 no new contracts were accepted onto the MiCloud Connect platform. However, if you are currently a Mitel cloud customer considering an upgrade, replacement, or realignment of your current infrastructure, here are 8 reasons why making the change to RingCentral MVP is going to be good for your business in the long run.

1. More Flexibility

The RingCentral MVP platform complements our leading UC on-premises, subscription, and private cloud solutions. With RingCentral MVP, Mitel cloud customers now have more choice and flexibility in how they evolve their current communication and collaboration infrastructure to enhance efficiency, improve productivity, and deliver better customer service experiences.

2. Full-Featured Phones

RingCentral MVP rounds out its communication and collaboration options with full-featured phone capabilities built on a global calling footprint in over 44 countries, local and toll-free numbers across more than 110 countries, and customization settings in 17 languages. Mitel’s 6900 IP Phones are now officially certified with RingCentral’s MVP platform, making it easier for existing Mitel cloud customers to scale operations quickly with employees who can work from anywhere.

3. Seamless Integration

RingCentral MVP streamlines all communication and collaboration into a single, unified, collaborative, cloud-based hub for team messaging, HD video meetings, and telephony. This intuitive solution makes it easier for employees to work efficiently on mobile or desktop clients, so they can interact with each other, partners, and customers whenever they need to and from wherever they are.

4. Higher Capacity Video Conferencing

RingCentral MVP optimizes the virtual meeting room and makes it easier for you and your team to stay connected. Enjoy HD audio and video, and screen share with up to 200 interactive video participants. Easily schedule meetings with calendar integrations with Office 365 and Google Calendar. Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and powerful background noise reduction technology for a great participant experience.

5. More Powerful Messaging

Messaging is still one of the best ways to stay connected with team members when a video meeting is not needed. RingCentral MVP’s integrated messaging features make messaging a more powerful tool for all instant interactions:

  • Set a custom status to indicate availability.
  • Create teams around projects, specific topics, and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

6. One Place for All Your Tools

Too many independent tools keep employees bogged down with managing technology rather than doing their jobs. RingCentral MVP eliminates communications silos and technology gaps with over 275 pre-built integrations and more than 500 open APIs you can leverage to enhance business applications and workflows.

7. Reliability

RingCentral MVP has a proven record of providing service to small, medium, and large businesses in a variety of industries. It’s a secure and reliable platform with 99.999% call service uptime. This ensures your communication system is always running whenever your employees need it.

8. Simplified Management

With so much riding on the capabilities and performance of your communication and collaboration system, it’s important to keep tabs on how it’s performing and how it’s being used. RingCentral MVP is delivered with a simple, centralized web-based user and system administration feature that makes it easier to structure rich analytics and real-time reporting.

You now have an opportunity to leverage the market-leading UCaaS capabilities you need to prepare your business for whatever the future may bring.

Talk to TCI today to make your transition seamless and get the features you need with no hassle or disruption to your business: (703) 321-3030 or info@tcicomm.com.

 

Using Your Mitel 6900 Phones on RingCentral MVP

2022 has been a big year for Mitel’s investment in communications.

  • They’re continuing to support and provide Best-in-Class Solutions in the enterprise, global, and vertical markets where on-prem unified communications (UC) and contact center (CC) thrive. Your existing investment is protected and will remain up to date with the latest capabilities.
  • Mitel supports consumption models that can be capital expenditure (CapEx), operational expenditure (OpEx), or a hybrid of the two.
  • Mitel’s deployment models can be traditional on-prem PBX style or virtualized and deployed in your data center of choice including TCI Host, Microsoft Azure and Amazon Web Services.
  • And, for current cloud and UC customers that are better served by a pure Unified Communications as a Service (UCaaS) option, they’re partnering with RingCentral, the Gartner Magic Quadrant leader for UCaaS solutions, to provide best-in-class options for the cloud.

Your paths to the cloud are as flexible and simple as ever with Mitel’s industry-leading technology and local, expert support from TCI.

Migrate To RingCentral MVP with Ease

As a huge bonus for Mitel on-prem customers still looking to extract value from their existing equipment, your current 6900 phones are now certified to work with RingCentral MVP and provide great investment protection.
When migrating to RingCentral MVP, Mitel devices have three provisioning options…

Manual Provisioning – refers to connecting a Mitel phone to the RingCentral MVP service using a Mitel-created phone configuration file for login. With Manual Provisioning, the phone firmware updates do not happen automatically. In this scenario, there is some manual intervention, but there is no need to unbox, set up, plugin, and most importantly, pay for a different phone.

Assisted Provisioning – where the devices allow customers to automatically connect their Mitel phone to the RingCentral MVP service. Phone firmware is managed and upgraded as part of the RingCentral MVP service. Note that anyone using Manual Provisioning will be automatically converted to Assisted Provisioning when available.

Zero Touch Provisioning – Another great feature of Assisted Provisioning is Zero Touch Provisioning (ZTP), a method that requires no user interaction. With ZTP in place, you can simply:

  • Add the media access control (MAC) address of the Mitel 6900 phone into the RingCentral portal and,
  • Your phone becomes aware and ready to move to RingCentral MVP.
  • All user and configuration information are loaded to the Mitel 6900 Series phone and you are ready to make and take calls.

TCI is always here to support you in the executing and planning of any of your communications technology decisions. Contact us today for help with buying and migration decisions before you make the leap: (703) 321-3030 or info@tcicomm.com.