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The Best Local Choice… TCI Host Cloud Voice Service

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Effortless Communications for Your DC Teams

DC-region organizations thrive on seamless collaboration amid hybrid work, tight budgets, and high-stakes interactions. TCI Host Cloud Voice delivers a locally hosted, Mitel-powered platform that unifies voice, messaging, video, and CRM tools into one intuitive hub.

No app-switching, no lost context – just reliable connectivity across devices, offices, and field teams in VA, MD, and DC. Customizable and scalable, TCI Host is the smart choice for boosting productivity without complexity.

Core Benefits of TCI Host

TCI Host eliminates silos, empowering your workforce wherever work happens. Key advantages include:

  • Single Hub for All Channels – Consolidate calls, chats, video, and history in one desktop or mobile interface – never lose your place mid-conversation.
  • Anywhere Collaboration – Enable real-time video meetings, screen sharing, and messaging for remote, hybrid, or traveling teams.
  • Instant Voice/Video Switch – Escalate texts to ad-hoc calls or meetings with one click for fast problem-solving.
  • Real-Time Presence – See who’s available to route inquiries to the right expert, slashing response times.
  • Full Mobile Sync – Office-grade calling and meetings via smartphone app – no codes, no hassle.

Tailored for Sales, CRM, and Productivity

TCI Host integrates deeply with your ecosystem, driving efficiency:

  • CRM-Embedded Calling – Dial directly from Salesforce or other CRMs; auto-log calls and notes to cut admin time.
  • Outlook, Teams, Google Seamless – Make calls and schedule from familiar apps – higher adoption, zero learning curve.
  • Custom Routing and IVR – Design call flows, auto-attendants, and workflows to match your operations.

For DC’s regulated environments, enjoy enterprise-grade security, failover redundancy, and compliance-ready features that keep communications resilient.

Why TCI Stands Out Locally

TCI isn’t a distant vendor – we’re your local DC region-based partner. We handle full migrations with dedicated teams, minimizing downtime and ensuring smooth transitions from legacy systems. Ongoing local support means quick resolutions, customized scaling, and peace of mind for non-profits coordinating donors, associations managing members, agencies serving citizens, or businesses serving customers.

Simplify, secure, and supercharge your communications – contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

Power Up Microsoft Teams with Mitel’s Integrated Tools and Apps

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Making Microsoft Teams More of a Team Player

Microsoft Teams is great for video meetings and sharing documents, but many business sectors still depend on customized telephony apps from third-parties.

  • Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies.
  • Financial services companies must maintain inbound contact centers supporting call recording and other advanced telephony features.
  • Retail businesses need to connect workers on the sales floor to customer service applications via telephone to help customers in real-time.
  • Healthcare facilitie may use Teams for video collaboration between facilities, but what about emergencies where a doctor or nurse needs to respond when they’re not near a laptop? Telephony services can provide the critical link to life-saving answers in seconds.
  • Hotels may use Teams for internal meetings or drive customer engagement, but telephones still play a critical role in their daily life. Guests rely on in-suite phone services to contact staff and receive messages. Cleaning staff can use those same phones to indicate when a room is clean and available for guests.

Video: Making the Most of Microsoft Teams with Mitel – 1:20 min.

Mitel offers tools and apps that seamlessly integrate Mitel’s enterprise-class telephony features with the MS Teams platform.

  • Integrate your telephony system with Teams through Mitel’s Telephony-only client available in the MiCollab app and enjoy all the robust telephony features that Mitel offers.
  • Mitel also offers presence integration between Teams and Mitel telephony users, allowing users to see whether a colleague is on a phone call – regardless of platform.
  • Mitel Assistant is available for free on the Microsoft app store and delivers Mitel softphone capabilities to Teams users’ desktops as a floating app. Mitel Assistant allows you to make and transfer calls, search directories, set speed dials, import contacts, activate 3-way conferencing, and more from your Teams screen.

TCI and Mitel can help your organization improve teamwork in a hybrid world. Contact our Mitel + Teams experts today at (703) 321-3030 or GetHelp@tcicomm.com.
 

7 Ways TCI Host Cloud Voice Makes Your Life Easier

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In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

Here are 7 ways TCI Host helps you keep your employees connected – wherever they are – and how it makes your job easier…

1. Never Lose Your Place with One Stop for Communication.

How much time do you waste by losing the thread of a conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work from Anywhere, together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays team members can be anywhere – at home, on the road, in another country. To stay connected, video meetings and desktop sharing are essential. Everyone on your team can collaborate in real-time.

3. Take the Conversation Smoothly from Text to Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision-making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Get to The Right Person at the Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls in asking a question only a subject matter expert can answer, everyone knows where and how to reach them.

5. Be as Productive on the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do at their desks. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

6. Live in Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

7. …Or in Microsoft Outlook, Teams, or Google Workspace.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft and Google apps, easing the adoption of your new phone system throughout your business.

Our project team handles all the transition details to get it all going for you. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com.