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Connecting Healthcare Providers with HIPAA-Compliant and Cloud-Based Communications

As a local technology leader, TCI is committed to delivering the best HIPAA-compliant healthcare communications tools for your facility.

The entire healthcare industry underwent a rapid digital transformation due to the pandemic and continues to evolve as the world changes.

Telehealth, remote treatments, and virtual patient services have grown in popularity, enabling patients to receive care outside the traditional clinical environment.

Healthcare providers are embracing the latest communications technology to keep up with their patients’ evolving digital-first expectations – and many are already taking advantage of the Cloud to achieve healthcare benefits.

The Key Benefits of Cloud-Based Healthcare Communications

  • Enhanced Data Security and Compliance – Hospitals and other providers are among the biggest targets of hackers and ransomware due to the sensitive data they must store and transmit. Patient information is more secure in the Cloud, protected by encryption and access controls. TCI offers Cloud-based UC solutions that are updated continuously to comply with the latest privacy and security standards, including HIPAA and GDPR.
  • Scalability and Flexibility – Healthcare systems with Cloud-based UC solutions can seamlessly transition to remote operations and manage increased volumes of patients during a pandemic or short-term crisis.
  • More Cost-Efficient, Effective Processes – Private and hybrid Cloud communications solutions reduce infrastructure and maintenance costs using digital rather than physical storage. Integration with medical apps streamlines complicated processes. Time-consuming administrative tasks can be automated for improved operational efficiency.
  • Advanced Analytics and Insights – Cloud-based UC solutions can use powerful predictive analytics tools for data-driven decision-making.

All aspects of your healthcare communications can be elevated to the Cloud, such as:

  • Contact Centers
  • Patient Portals
  • VoIP Phone Systems
  • Video Calling and Voice Messaging
  • Collaboration Software and Teamwork Solutions
  • Text Alerts and Reminders

Take Your Healthcare Communications to the Cloud with TCI & Mitel

TCI deploys HIPAA-compliant Mitel solutions that empower your clinical staff to spend less time on administrative tasks and more on critical care by supporting streamlined workflows, seamless file sharing, and API integration.

Innovations like AI-enabled automation, self-service tools, and virtual assistants will increase patient engagement, trust, and satisfaction with their healthcare experience.

To future-proof your healthcare communications, look for the deployment model – private, hybrid, or public Cloud – that best fits your clinical needs, data security requirements, and budget.

Contact your local TCI experts to learn more about migrating your healthcare communications to the Cloud: (703) 321-3030 or GetHelp@tcicomm.com.
 

Enable More Agile Teams with Technology – Plus 6 Communication Habits that Drive Success

An agile team is “marked by ready ability to move with quick, easy grace; having a quick, resourceful and adaptable character.” Sounds good, doesn’t it? Who wouldn’t want their teams to be agile?

But creating a truly agile team is no simple feat. How do they behave? What qualities do they possess? In other words, what does an agile team really look like on a typical day?

Of course, there are numerous communications habits that characterize agile teams. But some habits in particular can be enhanced with the right technology.

Consider, for example, how hosted phone systems and solutions help teams collaborate, share ideas and get more done in their workday…

Here are six communications habits of agile teams – and how technology enhances collaboration.

  • They’re always reachable. You can’t be agile if you’re disconnected. A hosted collaboration and communications solution provides a single experience across devices and lets workers seamlessly move from one device to another. Team members are always “on” and thus more responsive. Agile employees work best when they have access to all communications features, even on their mobile devices, so they can keep working no matter where they are.
  • They share information in real-time. Hosted phone systems and solutions that mirror conversations across all devices in real time allow team members to keep their finger on the pulse of all projects and discussions. Single-click audio, video and web conferencing, in addition to individual and group chat, keep the lines of communication open at all times. Team members make smarter decisions based on the latest information and on collaborative discussion of all issues.
  • They keep team members informed. Persistent workspaces foster collaboration and allow users to chat, share files and even create tasks. Everyone has access to the information they need to do their jobs, and people know what they’re responsible for. The tasks performed by each team member complement those of their colleagues, with everyone working toward a well-understood solution. Time is not wasted searching for information or making decisions that have to be undone after the fact.
  • They’re organized. Organization is a critical quality of responsive and adaptive teams. A hosted phone system makes it easy with task management and file sharing. Consolidate conversations and activities into one space for quick access to anything you need during the workday. Calendar and email integration take organization to a new level, keeping team members on top of events, client meetings and messages.
  • They’re mobile. A communications solution is nothing if it doesn’t offer full mobile support. Features such as a mobile app for Android and iOS, Siri integration and Bluetooth support provide teammates the hands-free experience they need to stay connected without being tied down.
  • They track progress on projects. Agile teams reach the finish line faster by knowing exactly how far they’ve come and what they still need to do. A virtual workspace app such as Mitel’s Teamwork lets them know what activities still require attention. A personal dashboard makes it easy to see project status, propelling each team member toward their ultimate goal.

Arm your team with a hosted phone system that makes it easy to talk, chat and share ideas and information easily and quickly. Create an environment that makes collaboration a breeze and completing projects a snap.

Turn your team into a well-oiled machine whose information and ideas flow freely. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

Get More Done… Tips for Delegating Project Work with Teamwork & MiTeam Apps & Collaboration Tools

Delegating work to other people sounds great in theory, but let’s be honest… it can sometimes be a struggle to release control. It takes time and effort to send out assignments and follow up on progress, but the reality is you can’t do everything yourself.

The good news is that better technology and mobile apps are helping teams bridge the gap to project success with tools that work…

  • Workspaces – Delegating is much easier with apps like Mitel Teamwork & MiTeam, where you can create focused group workspaces based on projects or teams. Accessible by PC as well as the mobile app, team members can be updated from anywhere, at any time. Send messages and track conversations, share content and files plus add new members to workspaces as required. Working as a team is made simple, keeping information flowing through your organization seamlessly, in one place, so that work can get done faster and smarter, without getting bogged down by email chains.
  • Messaging – Equipping employees with virtual workspaces, Teamwork & MiTeam provides a place where employees can come together to work closely and communicate effectively from anywhere. Send group messages to announce updates to team members, as well as alert specific users with @mentions, even start a conference call, if necessary. The mobile app for iOS and Android enables teams to always stay connected, with conversations mirrored across all devices.
  • Tasks – Virtual workspaces allow teams to collaborate from anywhere, to create and assign tasks, set priorities, check progress, and ensure everyone is kept up to date, from anyplace, at any time. Personal dashboards for every user ensure they are always in the loop, alerting them to what activities require immediate attention. Data can be stored or archived by project, subject or person.

Teamwork & MiTeam apps bring together messaging and collaboration tools into a single solution, empowering your teams to be productive from anywhere. The seamless flow of information throughout your team makes delegation easier and ensures that all tasks stay on track to ensure the success of any project.

Equip your teams to manage projects more efficiently and get more work done. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

It Only Takes One Person to Derail Your Team’s Progress… Tips for Considerate Collaboration

What does it take to be a considerate virtual collaborator? It’s a combination of soft skills, communications and collaboration technology, and an awareness of the new rules of etiquette. These five tips will ensure you’re the team player everyone will fight to work with.

  • Break down silos – A considerate collaborator sets up a virtual workspace that’s dedicated to each specific project. Every project contributor should have single-click access, be able to upload relevant documents and share feedback instantly in one place, using web chat.
  • Don’t waste team time – Use a virtual workspace to tag relevant team members, alerting them to project updates and basic information. In this way, you will use your meeting time more effectively, focusing instead on only the more complex issues you need to discuss as a group. Share the agenda ahead of time and include the time allotted for each item. Then stick to the schedule.
  • Respect the distance – One of the pitfalls of mobility is that collaborators aren’t always aware if a team member is traveling on business or at a resort on vacation. Collaboration tools make it easier for colleagues to check the status or presence of other team members – and know when it’s appropriate to contact them. A considerate collaborator checks presence first, and if their colleague is unavailable, they look for the next person in line who can help.
  • Sharing isn’t always caring – While team members always need access to the right information, they don’t need to be bothered with every little detail. Clean up your team’s inboxes by making use of your collaboration tool to engage relevant team members in one-to-one or group chats. Streamline the conversation further within a workspace with @ mentions, which let you tag just the person you need, or with @all for information that affects the whole group.
  • Stay on track with tasks – With task-oriented collaboration software, team leaders assign individual tasks while also getting a bird’s eye view of all assignments within a workspace. The considerate collaborator adjusts workloads when too many tasks overlap. This helps keep the overall project moving forward.

These etiquette tips, along with the right collaboration software, will help everyone on your team stay on track to perform tasks more efficiently and complete projects faster.

When it comes to the collaboration tools your teams need to be effective, we’re ready to help get them connected. Get started today… Contact us at (703) 321-3030 or info@tcicomm.com.