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The Next Level of Cloud Voice Flexibility from Mitel & RingCentral… TCI Makes it Happen

Our new strategic partnership with RingCentral makes it easier to leverage one of the best cloud-based UCaaS options available today. RingCentral Message Video Phone (MVP) is an all-in-one solution that can easily meet the changing needs of your workforce.

Upgrading to RingCentral provides everything you need to build a company culture that will position you for long-term success:

  • A unified, collaborative hub for all employees, regardless of where they are working
  • Higher capacity video conferencing, more powerful messaging, and full-featured telephony
  • Enterprise-grade security and unmatched reliability that delivers 99.999% uptime
  • Over 275 out-of-the-box integrations with business apps and open APIs
  • A modular system approach that can grow alongside your business
  • Analytics and real-time reporting that make tracking important metrics easier than ever
  • Seamless integration with any of your existing features

Special Offers for Existing Mitel Customers

For our existing Mitel customers looking to upgrade or replace their cloud technologies, there’s even more to be excited about. For a limited time, Mitel is offering up to three months free of RingCentral MVP. They’re also waiving early termination fees and offering free onboarding and implementation services. Make sure to ask us if you’re eligible for this special competitive pricing, but act fast – these offers end on June 30, 2022.

Your local TCI team will ensure a seamless upgrade experience, so you and your team will be up and running in no time. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Enabling Innovation & Productivity in Your Hybrid Workforce

Innovation and productivity are key factors in the growth and success of any company. When workers were suddenly forced home in March 2020, many thought innovation and productivity would plummet during the pandemic lockdown. Against expectations, by November of 2021, productivity had increased.

A study by Microsoft showed that 82% of company leaders felt their companies were at least equally if not more productive than before the lockdown. Now, after two years, some experts predict productivity across the economy will rise by 5% as a direct result of remote or hybrid work.

What Factors Contribute to Productivity?

Productivity now hinges on employees’ adaptability and ability to function independently in non-traditional work environments. Here are three important elements that play into productivity…

  • Tech Savviness: Getting all employees up to speed using video calls, text messaging and file sharing may take time in the beginning but pays off in the end by ensuring that everyone is seamlessly connected to the workflow and that communications occur naturally.
  • Time to Focus: Some workers feel less distracted when working from home, while others desire the structure of the office. The challenge for managers is to find the balance between giving employees the independence to work on their own and making sure they remain integrated with the rest of the team, no matter where they’re located.
  • Employee Engagement: Employees who are deeply connected to their companies are 55% more productive than those who don’t have the same feelings. Listening to employees’ needs is important, as well as ensuring that those who choose to stay remote feel integrated into the community.

What About Innovation?

Innovation happens best when teams come together and create solutions. Companies that encourage creativity stay ahead of the curve, while those that don’t make the same investment will quickly fall behind. Structures that support innovation include…

  • Effortless Communications: Teams that have free and open conversations with each other innovate on a higher level. The creative energy that arises from the ability to iterate ideas is what drives companies to develop new products and stay at the top of the field. Apps with shared documents and instant communication features allow coworkers to collaborate easily without getting bogged down by slow connections or switching between applications.
  • Time for Teamwork: Whether employees are in-person or remote, prioritizing structured time for everyone to come together is important for fostering new ideas. Creating an intentional schedule specifically for brainstorming sessions ensures coworkers have the time to build trust and feel comfortable sharing ideas. Using screen sharing and video chatting apps can facilitate innovation by enabling everyone to feel like they’re in the same room.
  • Community of Trust: Fostering an environment where it’s safe for ideas to fail as well as succeed is important for innovation. Finding ways to establish connections is always a challenge – even more so without the nuances of personal interaction. Being able to seamlessly switch from text messaging to video chatting removes some of the barriers to communication between coworkers and helps everyone feel more comfortable sharing their thoughts.

It’s clear that investing in communications technology and ensuring that everyone is up to speed will be key factors in supporting productivity and innovation in 2022. For example, communication solutions with integrated collaboration and team meeting apps help bridge the gap between remote and in-person work, providing ways for everyone to feel confident and connected.

Your local TCI team is ready to support your innovation and productivity initiatives with customized technology solutions. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

The 2022 HR Challenge – Building a Supportive Company Culture in the Digital Era

As companies continue with hybrid and remote work arrangements, human resource departments have had to reorganize their priorities. When asked what they saw as their primary role in their organizations in 2021, 65% of HR professionals pointed to “keeping employees engaged and building a supportive company culture,” according to a recent survey.

Replacing the Physical Workplace with a Collaborative Space

The first thing that usually comes to mind when attempting to define “corporate culture” is the physical office. Historically, the workplace environment has had an outsized influence on corporate identity, employee productivity, job satisfaction, and morale.

The needs and values of today’s employees have evolved. Rather than speculating on ways to revive the old culture and re-create it, companies should be using employee input to visualize and create a new culture that transcends the confines of physical space.

How to Create an Authentic Company Culture using UC

Of the organizations that indicated significant transformation since the beginning of 2020, three out of four reported they expect to be more reliant on remote work, according to a recent survey. Not surprisingly, 69% also said they expect to be more reliant on technology for internal collaboration.

Here are some ways organizations can use UC tools like those from Mitel to create and support company culture:

  • Leverage video conferencing tools so both in-office and remote employees can stay informed and engaged on important topics. Equal facetime is important for employees to feel involved and valued.
  • Create shared workspaces where employees can exchange files and documents and store them in one place. This can stem virtual meeting fatigue by reducing the number of status calls and facilitating collaboration across time zones and geographical locations.
  • Record calls when you need to use flex hours and catch up on what you missed by listening to the recordings at a later time. This feature allows employees to achieve better work-life balance while staying involved.
  • Use UC monitoring tools to track project completion and delivery milestones, rather than just time spent on a given project. Employees are more empowered when they’re able to determine their personal workflows.

No two employees work the same way, and UC tools can be used to accommodate different approaches to achieving goals. By providing employees with the flexibility and tools they need, managers can make everyone feel like they’re part of a community, rather than just cogs in a machine.

Your local TCI team is ready to implement UC technologies that support your company culture and employee work styles. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

RingCentral MVP Cloud Service… Everything You Need in One Great App

Last month we announced the addition of MVP to the TCI solutions line-up. Our latest Cloud offering includes an All-in-One Phone, Team Messaging, and Video Conferencing app.

MVP provides All-in-One Communications

  • Phone – Get a modern business phone system with 50+ features.
  • Message – Move projects forward with team messaging, file sharing, task management, and more.
  • Video – Remote meetings are easier with HD voice and video, one-click join, and easy screen-sharing.

1-minute Video: Welcome to the RingCentral App

RingCentral MVP is Award Winning

  • Reliable – 99.999% uptime
  • Secure – Seven layers of protection
  • Innovative – 250+ app integrations
  • Global – 110+ countries

Why Decision Makers choose RingCentral

  • Affordable – Save 30% or more with all-inclusive monthly pricing.
  • Simple to set up and use – Setup takes minutes, not days, with a dedicated onboarding specialist to ensure a smooth installation process and preconfigured phones that quickly connect to your existing internet service.
  • Any device, anywhere, anytime – The RingCentral mobile app turns your employees’ desk phones, laptops, tablets, and smartphones into mobile offices, giving them 24/7 access anywhere they have an internet connection.

MVP sets up in minutes, is easy to use, and is backed up with exceptional customer support based here in the USA.

If you’re an existing MiCloud Connect customer, ask your local TCI team about Mitel’s limited-time-offer MVP migration promotions. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Stay Energized… 5 Tips to Combat Video Conferencing Fatigue

Many of us are relying on video to stay in touch with friends and colleagues. As a result, we’re spending both work and personal time on camera, and these hours add up fast. It’s no wonder people have come to find video conferences draining.

Fortunately, there are things you can do to reduce video fatigue, while still interacting with team members and getting work done. The five tips below will help recharge your video conferencing batteries…

1. Ask yourself if video is really necessary – If you’re scheduling a meeting, think about how important it is to see the other participants. Client meetings and brainstorming sessions are often better with video, but routine check-ins and status updates may be just as effective with the camera turned off.

2. Be selective about invites – The more people on a video call, the more tiring it can be. There are more faces to watch (and interpret) and it becomes difficult to constantly adjust your attention from one person to another. Staying focused becomes a challenge. To overcome this, carefully review the invite list and limit attendees to only those who need to be there.

3. Use a reliable and secure video conferencing provider – A reliable video conferencing solution reduces worry about potential technical issues. A powerful solution should also include additional features that make video calls more productive and engaging. Some providers include persistent chat logs and file sharing, so you can keep track of important decisions and share information.

4. Schedule breaks between video conference calls – With remote work continuing for many, video conferences aren’t going away. A short break between calls gives you time to stretch, grab a snack and freshen up if you’re feeling drained. A walk outside can also do wonders. It will help you to refocus and gear up for the next call.

5. Leverage other unified communications technology when appropriate – Persistent collaborative workspaces are a unified communications tool that allows team members to work together efficiently and effectively. Colleagues can share files, chat and exchange ideas in real time. You can even create and assign tasks to people, making it easy to track progress on projects and to stay on top of your own to-do list.

Sometimes we just don’t want to be on screen. Remote work and video conferences will be part of our new normal, so take steps now to keep them in check and you energized.

Make sure your video meeting solutions are helping your team meet its potential… Contact TCI today at (703) 321-3030 or info@tcicomm.com.