TCI Host Service – Customized Contact Center, Team Collaboration & Business Communications

Empower your people to serve your customers better

For a single, low monthly price, you can upgrade old phones to advanced mobile-enabled desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.

In and Outbound Contact Center / Call Center

Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.

• Integrate with your CRM, like Salesforce, Microsoft, and others
• Offer Live Agents, Web Chat, Email, Text Messaging / SMS
• Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
• Automate and access Full Reporting on Your Customer Interactions
• Improve Customer Experience
• Become more efficient

Powerful Collaboration Capabilities

Explore some of the Mitel-powered team-building and conferencing tools your users can tap into with their mobile or desktop phones…

• Virtual workspaces for team meetings, conversations, content review, and project management
• Team Video Conferencing and Recording
• Participant management
• Desktop application sharing
• Team and private chat
• Web-based file sharing
• Document management

Unified Messaging and Integrated Apps

With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:

• Integration with business applications from tech leaders like Microsoft and Google
• Presence Tools
• Softphone App on Mobile Devices
• Unified Messaging
• Remote control of desktops
• Outlook client plug-in
• MS TEAMS integration (Mitel Assistant App)
• Message retrieval from one synchronized message store

Our TCI Host Cloud Voice Service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.

Schedule your TCI Host demo. Call us today at (703) 321-3030 or GetHelp@tcicomm.com.