Posts

Managing Remote Workers? How Cloud Voice Helps Your Team Get the Job Done

With hybrid teams on the rise, cloud voice services help your remote workers make decisions faster and juggle their obligations with ease.

4 Practical Ways Cloud Voice Improves Collaboration

1. Keep the conversation going with desktop and mobile applications. If your employees can’t communicate with you, they aren’t being productive. Cloud services give your team more options. Flexible softphones on laptops, mobile apps on smartphones, and traditional IP desk phones provide a seamless experience across all devices.

2. Mirror in-person meetings with video. In-person meetings are the most effective means of communication. When this isn’t an option, a cloud system with video meeting capabilities enables your distributed teams to be just as productive as if they were sitting in the same room.

3. Turn screen sharing and shared workspaces into virtual productivity powerhouses. Say goodbye to never-ending email threads and stop the search for answers in your inbox. An online collaborative workspace allows teams to exchange ideas about a project or topic using messaging, voice, and video – all integrated into a single interface. Team members can create and assign tasks and share files.

Dashboard
A personal dashboard gives a real-time view of items needing attention, ensuring that projects and discussions are always moving forward.

  • Managers and team members always have their pulse on what’s happening since conversations are mirrored across all devices in real-time.
  • The ability to store and archive data by project, subject, or person keeps you organized and makes it easy to find answers when you need to refresh your memory.
  • Have an urgent question? Ad-hoc audio and video conferencing connect you to the right person instantly.
  • Individual and group chat allows you to keep conversations private or take them to the larger group as needed.

Let’s talk about better collaboration tools for your remote teams. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.

 

Migrating to Cloud Voice Doesn’t Have to Wait… TCI’s Remote Deployments Can be Arranged with “Zero Touch”

If you’ve been planning to transition your voice communication to the Cloud, there’s no need to wait out the COVID-19 virus before taking action. TCI can handle all the implementation details for you remotely, so you don’t have to touch a thing.

Your team will be able to work from the office, at home, or on road. They will be able to handle calls from their desk or the mobile device of their choice. TCI can provide the phones, or you can source your own. With our “zero touch” implementation, your teams continue doing business from any location without skipping a beat.

Select the best deployment model

Delivered from our VMware-enabled data center in Ashburn, VA, our TCI Advantage services offer the flexibility to deploy UC your way – Hosted, Premises, Hybrid, Virtualized, or as Unified Communications as a Service (UCaaS). When your needs change, we can make the necessary platform adjustments for you.

Choose the level of support you need

TCI can manage everything end-to-end or you can manage your own changes and only call us when you need help. Either way, easy online management and reporting is included. Choose your service plan – from traditional break-fix to fully-managed.

Customize to fit your business needs

  • Full integration with Salesforce, Outlook and other CRM applications
  • Deploy a world class Contact Center with agents working from anywhere
  • Seamless office unified communication on a desktop, laptop or mobile phone – or all at once!
  • And much more…

Mitel-powered… TCI-delivered

TCI’s business-class communication solutions can be deployed in any configuration, with tailored financing options to meet your budget requirements. TCI makes Cloud Voice easy – all for a budget-friendly monthly subscription.

Talk to our experts and schedule your online Cloud Voice demo. Contact us today at (703) 321-3030 or info@tcicomm.com.

A Video Meetings Guide for Your Remote Workers

Videoconferencing has suddenly become “business essential.” Now more than ever, teams are relying on videoconference meetings on a daily basis so they can get work done effectively and efficiently.

Many of your remote workers, however, may have to adjust to this way of communicating with their colleagues.

Here’s a checklist of what every remote worker must consider as they get up to speed…

  • Visual presence – Since you may be in your home office, or even the kitchen, you will have to pay attention to lighting, visual background and ambient noise.
  • Prepare the content – Take a few moments ahead of time to organize your thoughts. This can make all the difference between a frustrating call and a productive one.
  • Agenda – If you’re the organizer of the call, be sure to send out an agenda at least a day ahead of time. Identify what you expect from each participant.
  • Your role – If you’re not the leader, reach out to the organizer and ask for clarification on your role and how you should prepare. Think through what you’d like to contribute.
  • Other participants – Find out who else will be on the call. Just as with face-to-face meetings, it’s helpful to know beforehand who will be “in” the meeting.
  • Limit side conversations – Keep one-on-one chats to a minimum. Instead, take notes for follow up.
  • Internet connection – Your WiFi needs to be strong enough to handle both voice and videoconference calls. What’s fine for browsing or email may not be robust enough to facilitate real-time communications.
  • Up-to-date software – Make sure you have the latest version of the meeting software. Or use a web-based business videoconferencing solution where you only need to sign on.

The right videoconferencing application makes it easy to assign tasks, send follow-up emails and group messages, share documents and schedule future meetings – all from a single interface.

Need support arranging business-class videoconferencing solutions? Contact us today at (703) 321-3030 or info@tcicomm.com.