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Why DC-Region Decision Makers Connect Their Organizations with TCI Host Cloud Voice Service

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Communications built for the real world of work—secure, resilient, and ready for constant change.

In the Washington, DC region, decision makers are turning to TCI Host Cloud Voice—a customized, Mitel-powered service deployed by TCI—to transform how their organizations communicate, collaborate, and thrive. Here’s why TCI Host Cloud Voice stands out as the communications solution of choice for forward-thinking enterprises across the DC metro area.

Built for Real-World Demands

TCI Host Cloud Voice is designed to move with your teams, supporting productivity whether employees are in the office, remote, or on the go. The platform delivers secure, specialized, and workflow-ready tools that empower your staff to connect and collaborate seamlessly—no matter where work happens.

Security and Resilience at the Core

Security and business continuity are non-negotiable, especially in sectors like government, education, healthcare, and financial services. TCI Host Cloud Voice leverages Mitel’s proven, enterprise-grade security architecture, ensuring your communications remain protected and compliant. With TCI Host, you gain the confidence that your sensitive data and conversations are shielded from evolving threats, supporting both regulatory requirements and internal controls.

Flexible Solutions for Every Industry

From educational institutions prioritizing student safety and hybrid learning, to healthcare providers demanding HIPAA-compliant communications, to financial firms balancing regulatory compliance with customer service—TCI Host Cloud Voice adapts to your unique needs. Our hybrid, cloud, and on-premises deployment options allow you to modernize at your own pace, extend the value of existing investments, and scale as your organization grows.

Hybrid Communication: Strategic, Not Just Technical

Enterprises aren’t choosing hybrid solutions for simplicity—they’re doing it to balance legacy investments, support diverse communication needs, and modernize on their own terms. TCI Host Cloud Voice enables you to:

  • Enhance collaboration across teams and locations
  • Strengthen data control and security
  • Scale consistently across platforms
  • Unlock advanced features without overspending
  • Maximize investment protection while transitioning to the cloud

Deployment Flexibility and Local Expertise

TCI Communications brings four decades of regional expertise to every deployment, ensuring your organization’s unique requirements are met with tailored solutions. Whether you need a private, public, or hybrid cloud approach, TCI’s local team delivers minimal disruption and maximum impact, allowing you to adopt new technology at your own pace and focus internal resources on strategic initiatives.

Empowering the Modern Workforce

With TCI Host Cloud Voice, your teams and customers are equipped with the right tools to connect, collaborate, and succeed. The platform supports:

  • Unified communications: voice, video, chat, and screen sharing
  • Mobile-first experiences for productivity anywhere
  • Easy integration with existing workflows and applications
  • End-to-end managed services for ongoing support

Trusted by Leading Organizations

Leading DC-area enterprises across industries trust customized UCaaS solutions deployed and supported by TCI for their reliability and flexibility—all backed by our commitment to helping you achieve your business outcomes.

Choose TCI Host Cloud Voice—where security, flexibility, and local expertise meet to propel your organization forward. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com

 

Using MS Teams to Collaborate? How TCI Connects Teams to Improve Voice Communications

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Empower your organization to collaborate better, communicate clearly, and connect faster—right from Microsoft Teams.

Microsoft Teams has become a cornerstone in many organizations for collaboration—uniting chat, video, and document sharing into a single platform.

But while Teams excels at teamwork, many organizations still require robust, enterprise-grade voice communications to keep operations running smoothly.

That’s where your local TCI team, in partnership with Mitel, steps in to elevate your Microsoft Teams experience.

Why integrate Microsoft Teams with your Mitel solutions?

TCI empowers businesses to retain their existing telephony investments while seamlessly embedding powerful voice capabilities directly within the Teams interface. This means your staff can make and receive calls, access call history, and manage voicemail—all without leaving the Teams environment or purchasing costly Microsoft Phone System licenses.

Maximize Your Existing Assets

TCI helps you leverage your current Mitel devices and softphones, ensuring a smooth transition without the need to replace hardware or disrupt workflows. This integration supports advanced telephony features like call routing and hunt groups, enhancing call management without additional licensing fees.

Seamless, Unified Collaboration

With Mitel’s Direct Routing, your Teams users benefit from embedded softphone experiences and real-time presence synchronization—meaning colleagues can see when someone is on a call, improving responsiveness and reducing missed connections. Plus, Mitel’s solutions integrate with other popular third-party video platforms such as Zoom, offering even greater flexibility in how your teams communicate.

We Bring Everything Together

TCI provides expert guidance, deployment, and ongoing support tailored to the unique needs of DC area businesses. Whether you’re managing hybrid workforces or complex contact center operations, TCI ensures your Microsoft Teams environment is enhanced with enterprise-grade voice capabilities that drive productivity and customer satisfaction.

Next Steps

If your organization relies on Microsoft Teams for collaboration, integrating Mitel’s voice solutions is the smart way to unlock superior communication performance—without the complexity or cost of switching platforms.

Ready to transform your Teams experience? Contact our team today at (703) 321-3030 or GetHelp@tcicomm.com

 

Reimagine Your Customer Experience with Mitel CX, the All-in-One, AI-Assisted Contact Center Solution

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Exceptional customer experience (CX) is no longer a competitive advantage—it’s an absolute necessity. As customer expectations rise and digital channels proliferate, contact centers are under pressure to deliver seamless, personalized, and efficient service at every touchpoint. Enter Mitel CX, the next-generation, AI-powered contact center platform designed to transform how you engage with your customers and empower your agents.

All-in-One, Omnichannel Platform

Mitel CX unifies voice, chat, SMS, email, video, and social messaging into a single, fully integrated platform. This all-in-one approach eliminates the headaches of juggling multiple vendor solutions, streamlining operations, and reducing costs. Agents and supervisors benefit from a single-pane-of-glass interface, boosting engagement and enabling faster, more accurate responses.

AI-Powered Automation and Insights

At the heart of Mitel CX is Generative AI. Virtual agents automate up to 90% of routine inquiries, freeing your human agents to focus on complex, high-value interactions. AI-powered tools provide real-time guidance, suggested responses, and automatic translations, helping agents resolve issues on the first contact and in the customer’s preferred language. Supervisors gain access to powerful analytics and dashboards, with actionable insights to continually improve performance and customer satisfaction.

Customizable and Secure Deployment

Whether you operate in highly regulated industries or require flexibility, Mitel CX offers deployment options that fit your needs: on-premises, private cloud, or SaaS. Prebuilt integrations and open APIs ensure seamless connectivity with your existing IT stack, while giving you full control over data security and compliance—critical for organizations with strict privacy requirements.

Tailored for Your Business, Designed for Growth

Mitel CX’s intuitive workflow and chatbot builder allow you to design your customer journeys without specialized coding skills. The platform scales easily to support organizations of all sizes, from midsize businesses to large enterprises with complex needs.

Work with TCI to Transform Your CX

TCI brings deep expertise in contact center technology and customer experience transformation. Our team of professionals will guide you from assessment and design to deployment and ongoing support, ensuring your organization leverages the full power of Mitel CX to drive loyalty, efficiency, and growth.

Ready to reimagine your customer experience?

Let’s talk about your business and discover how Mitel CX can elevate your contact center to new heights. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com

 

The 2025 Workforce – Evolving Remote, Hybrid, and Return-to-Office Trends

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In the evolving world of work, flexibility has become the cornerstone of business success. Since the pandemic reshaped how and where we work, companies have been navigating the complex balance between remote, hybrid, and return-to-office (RTO) models. For business leaders and decision makers, understanding these workforce trends and investing in the right communications technology is essential to attract top talent, boost productivity, and stay competitive.

The New Workforce Landscape: Remote, Hybrid, and On-Site Work in 2025

As of early 2025, 61% of full-time employees in the U.S. work fully on-site, 26% follow hybrid schedules, and 13% remain fully remote. Despite increasing RTO mandates, such as the recent federal executive order requiring all federal employees to return to office full-time, most hybrid workers prefer the flexibility to split time between home and office. This preference is especially strong among younger generations like Millennials and Gen Z, who value autonomy and work-life balance.

Certain industries naturally lend themselves to remote or hybrid work, including finance, insurance, IT, professional services, real estate, and wholesale trade. Employees in these sectors tend to be more educated, older, and earn higher salaries. Conversely, frontline and industrial roles require on-site presence, highlighting the need for tailored workforce policies.

Geographic and Demographic Differences Shape Flexibility

Remote work options vary widely by region. The Mid-Atlantic region leads the U.S. in offering flexible schedules, while the South and Midwest lag behind. Internationally, countries like the UK have enacted laws protecting flexible work rights, whereas U.S. companies can enforce stricter RTO policies.

Women and caregivers particularly benefit from flexible arrangements, which improve work-life balance and reduce burnout. Yet, remote work can also create challenges, such as fears of missing out on career advancement. Employers must provide the right tools and strategies to ensure all employees thrive, regardless of location.

The Rise of Collaborative and Coworking Spaces

Even with more employees returning to offices, traditional urban business districts face high vacancy rates—around 20% nationally. Many companies are relocating to smaller, suburban offices or embracing coworking spaces, which offer cost-effective, flexible alternatives. Modern offices are designed as collaboration hubs equipped with immersive video conferencing and smart technology to bridge the gap between remote and in-person teams.

Unified Communications: The Backbone of a Flexible Workforce

Effective communication technology is the key to making hybrid and remote work successful. While 30% of employees find virtual meetings less effective than in-person ones, the right unified communications and collaboration (UCC) tools can transform the digital workspace. Integrating AI, voice capabilities, and seamless connectivity across devices enables real-time collaboration and inclusion.

Customer service teams, among the most remote-friendly, benefit immensely from omnichannel contact center platforms. These platforms offer AI assistants, flexible deployment, and real-time dashboards to empower agents to deliver exceptional service from anywhere.

Take Action with a Local Partner

The future workplace demands a balance of flexibility, structure, and empowerment, all supported by robust communications infrastructure. Companies that invest in integrated, hybrid UCC solutions position themselves to attract and retain top talent, increase productivity, and foster innovation.

TCI understands these challenges and opportunities. With over 40 years of experience serving businesses, non-profits, and government agencies in the DC/Baltimore area and beyond, TCI offers customized communications solutions powered by industry leaders. Our expert team designs and supports cloud and on-premises unified communications tailored to your organization’s unique needs.

Don’t let outdated communications hold your workforce back. Empower your remote, hybrid, and in-office teams with technology that connects them anywhere.

Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com

 

The Current State of AI – How the Experts Define Artificial Intelligence & Why You Should Act Now

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Artificial intelligence (AI) has come a long way from the sci-fi robots of Hollywood like WALL-E, R2-D2, and HAL. Today, AI is a sophisticated technology that is reshaping the business landscape by enhancing productivity, improving customer experiences, and driving innovation. For business leaders and decision makers, understanding AI’s evolving capabilities and how to leverage them is critical.

What Is AI? Insights from the Experts

TCI’s strategic technology partner, Mitel, defines AI as technology that enables computers or robots to perform tasks typically requiring human intelligence. This includes natural conversations, reasoning, learning from experience, and increasingly, making decisions autonomously.

By the end of 2024, almost 80% of organizations reported using AI in at least one business function – a significant increase from 55% in 2023. This rapid adoption highlights AI’s growing importance in driving business success.

Academic Perspectives: AI as a Partner, not a Replacement

The term “artificial intelligence” was coined in 1956 by John McCarthy, who described it as the science and engineering of making intelligent machines, especially computer programs, which may or may not mimic human intelligence.

Modern AI scholars like Ethan Mollick of the Wharton School emphasize that AI should be viewed as a teammate rather than a tool. AI complements human skills by improving performance, enabling expertise sharing, and fostering collaboration. This partnership approach amplifies employee potential and creativity instead of replacing human roles.

Business Analysts: AI as a Catalyst for Transformation

Leading consulting firms agree that AI is a major driver of business transformation:

  • Deloitte describes AI as computer systems performing tasks normally requiring humans, highlighting its role in transforming business operations.
  • Gartner focuses on AI’s use of advanced analytics and machine learning to interpret events, automate decisions, and take actions.
  • IDC predicts AI will generate a staggering $19.9 trillion in global economic impact by 2030, reshaping industries and creating new markets.
  • McKinsey stresses that AI’s true value lies in enhancing human cognitive functions—perceiving, reasoning, learning, and problem-solving—to unlock innovation.

All agree: the key to success is harnessing AI to augment human capabilities and drive growth.

Tech Industry Leaders: AI as a Communication Revolution

AI’s evolution is propelled by technology companies creating tools that enable natural, conversational interactions between humans and machines. Murray Campbell of IBM, a pioneer behind Deep Blue, notes that natural communication is essential for effective human-machine collaboration.

The launch of generative AI models like ChatGPT in 2022 marked a turning point. Early adopters, especially in insurance and other sectors, saw shareholder returns grow more than six times faster than competitors. AI chatbots now handle routine customer inquiries, freeing human employees to focus on complex issues and improving overall customer satisfaction.

Paul Ginn, Product Marketing Director at Mitel, highlights that embracing AI helps CIOs and business leaders boost operational efficiency, enhance customer experiences, and maintain compliance in an increasingly digital world.

The Future: Agentic AI and Integrated Solutions

Looking ahead, Agentic AI – systems capable of autonomous decision-making and task completion – is poised to revolutionize business operations. Luiz Domingos, CTO at Mitel, explains that these AI-powered agents will handle complex queries, automate responses, assist with scheduling, and retrieve information with minimal supervision.

The next generation of customer experience platforms will combine AI virtual agents, AI-driven insights, and customizable workflows into unified, easy-to-manage solutions. This integration will empower businesses to deliver seamless, personalized interactions at scale.

The Time is Now

AI is no longer a futuristic concept; it is a practical tool transforming how businesses operate and engage with customers. To stay competitive, business leaders must expand their understanding of AI and invest in solutions that enhance communication, collaboration, and customer experience.

TCI specializes in helping organizations harness the power of AI-driven communications technology. Whether you’re looking to automate routine tasks, improve customer interactions, or drive innovation, TCI’s expert team can guide you through the process with tailored solutions designed to meet your unique needs.

Don’t Get Left Behind…

Take the first step toward transforming your business with AI-powered communications today. Learn how TCI can help you unlock the full potential of artificial intelligence in your organization.

Contact us at (703) 321-3030 or GetHelp@tcicomm.com

 

Spotlight on Hospitality – Top 10 Tech Trends for 2025

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The hospitality industry has transformed dramatically in recent years. Hotels, motels, and resorts are no longer just places for guests to rest – they are dynamic hubs where technology plays a central role in enhancing both operations and guest experiences.

For business leaders and decision makers in hospitality, embracing cutting-edge communications technology is no longer optional; it’s essential to meet rising guest expectations.

Here are the top 10 hospitality communications technology trends for 2025 that every hospitality business needs to be thinking about:

1. Hybrid Cloud Communications – Hybrid cloud solutions offer hospitality businesses the best of both worlds—control over communications data with the flexibility to use cloud-based, on-premises, or mixed deployments. This approach enhances security, reliability, and operational efficiency while reducing costly hardware investments and freeing up valuable hotel space. New properties and established hotel chains alike are exploring hybrid cloud to simplify operations, reduce staffing needs, and elevate guest service.

2. Agent AI Service Automation – AI-powered agents are revolutionizing guest interactions by providing instant, personalized responses and automating routine tasks. Multilingual AI agents break down language barriers, improving communication with global guests. As AI technology evolves, guests increasingly expect prompt service—whether it’s room service requests or housekeeping—and AI helps staff focus on higher-value work.

3. Smart Guest Experiences – Guests want seamless control over their stay from their own devices. Integrated mobile apps that handle everything from check-in and room access to loyalty programs and event itineraries are becoming standard. Reliable, property-wide Wi-Fi is critical to support these connected experiences, empowering guests to engage with hotel services and staff effortlessly.

4. Touchless, Integrated Electronics – Hotel rooms are becoming smart environments that anticipate guest needs. Digital door keys, motion-sensor lighting, and voice-activated appliances create a futuristic, hygienic experience that also streamlines operations. Touchless technology reduces contamination risks and speeds up room turnover, while providing staff with better operational visibility.

5. Wireless Mobile Devices for Staff – SIP-DECT technology is gaining traction as a secure, cost-effective way to keep hotel staff connected across large properties. Housekeeping, valets, concierges, and event managers benefit from reliable mobile communication with high voice quality, enhancing coordination and response times.

6. Virtual Reality Tours and Experiences – VR is an emerging tool that allows guests to explore hotel amenities and local attractions virtually before booking or arrival. This immersive preview builds confidence and excitement, helping guests feel at home and oriented from day one.

7. Technology Lounges and Bleisure Travel – The rise of “bleisure” travelers—those blending business and leisure—calls for reimagined hotel business centers. Stylish, tech-enabled workspaces with secure Wi-Fi cater to digital nomads and remote workers who seek comfort and productivity on the road. Hotels that invest in these amenities attract a lucrative, growing market segment.

8. Self-Service Meeting Spaces – Modern meeting rooms require advanced conference technology for hybrid events, enabling seamless participation for both in-person and remote attendees. User-friendly, plug-and-play setups save time and frustration, making hotels attractive venues for business events of all sizes.

9. Sustainable Green Technology – Sustainability influences booking decisions more than ever. Hotels implementing eco-friendly technologies—like energy-saving automation, EV charging stations, and paperless operations—appeal to the 75% of travelers prioritizing sustainable travel. Green tech not only attracts eco-conscious guests but also reduces operational costs and environmental impact.

10. Predictive Analytics and Machine Learning – Data-driven insights allow hotels to personalize guest experiences at scale. Machine learning identifies patterns and preferences, enabling tailored services such as customized room settings and personalized greetings. These small touches create memorable stays that foster guest loyalty.

The future of hospitality hinges on efficient communications and personalized guest interactions. From hybrid cloud systems to AI automation and sustainable innovations, these technologies offer powerful opportunities to elevate your property’s appeal and operational excellence.

Don’t fall behind. Now is the time to act and invest in the technology that will define the next generation of hospitality.

Contact us today at (703) 321-3030 or GetHelp@tcicomm.com

 

Weather Any Storm with a Resilient Communication Infrastructure

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In today’s always-on business environment, communication is more than just a necessity – it’s the backbone of your organization’s success. Any disruption, whether from cyber threats, natural disasters, or system failures, can quickly escalate from a minor inconvenience to a major crisis.

A resilient communication infrastructure can help safeguard your brand, ensure business continuity, and maintain your competitive edge. No matter the circumstances, you want your organization to function and thrive, so what do you need to focus on?

  • Resilience – Disruptions are inevitable. A resilient communication infrastructure ensures operational continuity and rapid recovery.
  • Cybersecurity – Comprehensive cybersecurity measures are essential to protect your data, operations, and reputation from network attacks, ransomware, phishing, and social engineering.
  • Compliance – Meeting and exceeding industry standards for data privacy and security isn’t just about avoiding penalties; it’s about building trust with your customers and partners. Ensuring you meet local, state, and federal regulations is non-negotiable.

True resilience comes from never resting, always evolving, optimizing, and fortifying the infrastructure that keeps your organization connected and secure.

Meet Today’s Challenges and Stay Ahead of Tomorrow’s

At TCI, we understand the unique challenges facing modern enterprises in the DC region. Distributed workforces, rising customer expectations, and an ever-changing threat landscape demand communications that are both robust and agile. We deliver and support…

  • Hybrid Infrastructure – Our hybrid cloud solutions offer the flexibility and control you need. With built-in redundancies, geo-separated deployments, and seamless failover capabilities, we minimize downtime and maximize resilience.
  • Security by Design – From vulnerability intelligence to secure application development and advanced encryption, our Mitel-powered solutions meet the latest security standards, ensuring end-to-end protection.
  • Uncompromising Compliance – Our solutions comply with leading standards such as DoD JITC, DORA, HIPAA, PCI DSS, GDPR, and ISO 27001.
  • Sovereignty Built-In – We provide flexible deployment options to meet data residency requirements and compliance mandates, giving you full control over your data and operations.

Flexible Deployment Options for Every Need

  • Cloud Deployments – Scale effortlessly and respond to changing demands with our secure public and private cloud options.
  • Premises Deployments – For organizations needing on-site control and customization, our premises solutions deliver unmatched reliability and flexibility.

Global events, such as the CrowdStrike outage, have exposed the vulnerabilities in even the most advanced systems. TCI’s clients remained unaffected, a testament to our commitment to resilient communications. Whether you’re ensuring compliance with regulations like Alyssa’s Law in education or supporting mission-critical financial operations, TCI delivers tailored industry solutions that help protect your business.

Invest in Your Future

Building resilience is a strategic investment in your organization’s future. TCI provides the expertise and technology to build, manage, and future-proof your communication infrastructure, ensuring your organization can weather any storm.

Ready to safeguard your organization?

Let us help you build a resilient, secure, and future-ready communication foundation.

Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com

 

Evolving Threats Require a Multi-Layered Cybersecurity Strategy that Includes Your UC

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The cyber threat landscape is evolving rapidly, driven by AI, increasing connectivity, sophisticated adversaries, and the widespread adoption of cloud and remote work environments.

New vulnerabilities are rising. Ransomware remains the top concern, while cyber-enabled fraud, including phishing and business email compromise, is the second most significant threat. Supply chain attacks and AI-powered intrusions are also escalating, exploiting weak third-party defenses and leveraging automation to bypass traditional security measures.

Fueling these threats is AI, which cybercriminals use to craft highly convincing phishing campaigns and automate attacks. The expansion of connected devices and cloud migration increases attack surfaces, making endpoint protection and cloud security paramount. Human factors remain critical, as social engineering exploits employee vulnerabilities.

To mitigate these risks, business leaders should adopt a multi-layered cybersecurity strategy:

  • Implement Zero Trust Architecture to continuously verify every user and device accessing network resources, minimizing lateral movement within systems.
  • Leverage AI-driven threat detection for real-time anomaly identification and proactive defense.
  • Enforce robust cloud security practices, including encryption, identity and access management, and continuous monitoring.
  • Prioritize employee cybersecurity training to strengthen the human firewall against phishing and social engineering.
  • Maintain regular backups and disaster recovery plans to ensure business continuity in case of ransomware or data loss.
  • Conduct ongoing vendor risk assessments to secure the supply chain.
  • Ensure compliance with evolving industry regulations to avoid penalties and build customer trust.

We understand the complexity of today’s cyber threats. Work with TCI to ensure your UC services are safeguarding your business communications.

Contact us today at (703) 321-3030 or GetHelp@tcicomm.com

 

Empower Your Field Techs with Embedded Communications Technology

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Are Your Field Techs Struggling with Disconnected Tools?

Many field technicians juggle multiple mobile apps, dialers, text messaging platforms, video players, and other tools just to complete a single job. This fragmented approach leads to wasted time, miscommunication, and increased frustration. It also impacts your company’s ability to provide timely, high-quality service. TCI offers a better way…

Seamless communication is critical for field service operations and customer-facing teams.

Embedded communications technology offers a new way to eliminate delays, streamline workflows, and enhance overall service delivery for teams in the field. By integrating communication tools directly into your field services applications, you can significantly improve operational efficiency, boost customer satisfaction, and drive greater profitability.

The Power of Embedded Communications Solutions

TCI provides customized communications that integrate voice, video, messaging, and collaboration tools directly into your existing field service applications. This unified approach enables your teams to communicate effortlessly without switching between multiple apps or devices.

Key Benefits of Embedded Communications for Field and Customer-Facing Teams

Improve Efficiency and Service Quality:

  • Connected Teams – Real-time communication between field techs and back-office staff ensures quick access to expertise, parts, and support.
  • Streamlined Workflows – Integrated communications reduce administrative overhead and minimize errors caused by manual data entry or miscommunication.
  • Faster Response Times – Instant access to customer histories, job details, and scheduling improves first-time fix rates and reduces repeat visits.

Boost ROI through Enhanced Productivity:

  • Right Person, Right Place, Right Time – Embedded communications enable dispatchers to quickly coordinate and reroute technicians based on real-time availability and location.
  • Reduced Downtime – Faster problem resolution means less downtime for customers and higher satisfaction scores.
  • Optimized Resource Utilization – Better communications help balance workloads and avoid unnecessary overtime or travel.

Deliver Seamless Connectivity Anywhere:

  • Mobile Access – Field techs have secure, on-the-go access to all necessary tools – voice calls, video support, messaging, and job management – through a single app.
  • Offline Capabilities – Communications and data sync automatically when connectivity is restored, ensuring uninterrupted work even in low-signal areas.
  • Enhanced Customer Interaction – Video calls and instant messaging enable techs to guide customers remotely, speeding up troubleshooting and building trust.

Supporting Your Business Growth with TCI

TCI specializes in deploying embedded communications solutions tailored to your unique operational processes. Our experts work closely with you to integrate these tools seamlessly into your workflows, ensuring your field and customer-facing teams are empowered to deliver exceptional service.

Contact us at (703) 321-3030 or GetHelp@tcicomm.com to schedule a consultation and start transforming your field service communications now.

 

Serving Financial Services Customers – Leverage the Latest Tools for Your Contact Center

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The latest AI innovations can provide tremendous improvements to your bank or credit union’s contact center.

AI enables a frictionless client and agent experience. Capture customer information, validate customer identity, and provide more assistance with Generative AI-powered virtual agents and Agent AI-assistants for your customers who need extra help finding the experts in your organization.

Agent Situation Analysis

  • Automatically Verify Client Identity – Whether your clients contact you via website, social or phone call, our Customer Experience (CX) solutions can identify your clients without the need of an agent, saving valuable time. Whether using multi-factor authentication, voice biometrics or traditional methods of logging into accounts, Mitel-powered CX technology protects you from unwanted fraudsters and hackers.
  • Capture Client Requests with AI – Once your client’s identity is verified, Generative AI-powered virtual agents guide the client through a quick assessment of their needs and provide them with answers to most of their financial questions so agents can spend more time with clients on more complex (and lucrative) requests.
  • Serve Clients Effortlessly – For more complicated financial requests, your clients may need to escalate their interaction to a live agent for resolution. With co-browsing capabilities, your agents can review the client’s desktop and guide them through next steps.

Improve Contact Center Agent Retention

Integration with Generative AI-powered virtual agents and agent assist platforms, voice biometrics providers, and CRM vendors empower your agents with the tools they need to deliver exceptional service to your clients, which increases job satisfaction.

  • Omnichannel Customer and Agent Experience – Enhance your customer journey and keep employees productive and engaged with MiContact Center Business – an enterprise-grade, omnichannel customer experience management platform.
  • Assist Agents with Artificial Intelligence (AI) – Help agents respond to client requests in real time with Generative AI powered virtual agents integrated into the agent desktop. Intuitive to use and simple to implement.
  • Reduce Agent Fatigue with AI-Powered Voice/Chat Bots – Empower your clients to self-serve with voice/chat bots from Generative AI powered virtual agents, PolyAI, interface.ai, and others integrated into Contact Center workflows. Reduce agent fatigue by letting the bot answer routine questions, allowing agents to spend more time on more valuable client interactions.

TCI’s local experts are ready to help you leverage the latest technology and design an AI-enabled contact center solution for your financial institution.

Contact us at (703) 321-3030 or GetHelp@tcicomm.com.