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Overloaded with Too Many Apps & Communications Tools? Here’s 5 Ways to Streamline

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The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools.

If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.

Consider these pointers for re-energizing and remaking your approach to collaboration and communications.

1. Identify the purpose and value of each communications tool

Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools in terms of:

  • Does the technology help or hinder productivity?
  • Do your communications tools keep your team’s conversations seamless no matter what device is used – be it smartphone, desktop or laptop?
  • Do they create a common space where team members can easily communicate, share documents and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the costs vs. benefits of your communications software

The goal of any communications system is to aid productivity and bring value to the business. The problem is technology – especially when it’s the newest thing. You have to ask yourself: Is the time spent using that latest app really achieving the outcomes you need?

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.

3. Reduce distraction and optimize attention capital

Step back from the whirl of digital life by identifying what’s most important to you, then add / keep the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.

Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.

4. Focus on the customer experience

As you’re evaluating your communications tools, consider how your communications software impacts your customer’s experience with your business. Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need it? The answers to these questions directly impact your responsiveness to customers.

5. Make it convenient to work anywhere

With more team members working remotely – on the road, from a home office or in the field – reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphone? Look for a communications solution like TCI Host, TCI’s Cloud Voice Service that allows your staff to access everything they need via a web portal.

Take a fresh look at your communication solutions to ensure you’re offering the best user experience. Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.
 

Take Your Public Service to the Next Level with Government Phone Systems and Communication Solutions

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Take your public service to the next level with unified communications solutions that enhance the citizen experience while ensuring the effectiveness, efficiency, survivability, and compliance of your services.

We Understand Government Communications Challenges

  • Operability and Efficiency – With TCI as your local partner, your organization can deliver better services while making staff more efficient in a secure and cost-effective way. The result is operational excellence, employee empowerment, and best of all – it’s easier for your constituents to get the help they need.
  • Security and Compliance – TCI helps public service organizations shield themselves against security threats, both in frequency and intensity, while meeting the diverse legal frameworks that regulate many aspects of communications and data management.
  • Flexible Deployment – TCI provides unparalleled, flexible deployment options for public entities to integrate their communications tools with complex and changing tech environments. These integrated solutions provide control of your staff communications information, local site survivability to deliver 24×7 service and uptime in case of an outage, and solution lifecycle maintenance.

A Better Experience for Communications in the Public Sector

  • Do More with Less – At TCI, we are the local experts in providing new solutions to public sector organizations, even as you face increased demand and scrutiny from citizens to do more with less. You can be reliable, compliant, and secure while improving the service to your citizens with the increased productivity that TCI’s Government Solutions deliver.
  • Experiences – Enhance the citizen experience with TCI’s omnichannel customer experience solutions. Our solutions ensure you can serve citizens and peers on their preferred channels (phone, email, SMS, Web chat, etc.) in both self-service and human-assisted service modes.
  • Responsible, Reliable Government Communications – Governments require a unique mix of features, flexibility, and economy in their telecommunications solutions. We offer Sourcewell contracted pricing so you can eliminate procurement hassles.

How the Right Communications Can Drive Results

  • Enhance public safety – Your communications system should extend the possibilities of mass notification, enabling you to target affected neighborhoods or alert the entire community. TCI offers a variety of mass notification features, including the ability to send emergency alerts to users’ phones, email addresses, and other devices. This can help government entities communicate with citizens quickly and effectively in the event of an emergency.
  • Easily integrate – The system should streamline interoperability with other applications, like Microsoft Teams. Its APIs should need minimal coding to solve unique communications needs. TCI solutions easily integrate with other applications. Powered by open APIs, we can use packaged or customized integrations to merge with almost every relevant application on the market. This makes it simple for government entities to connect their communications systems with other critical systems.
  • Transform the citizen experience – TCI’s solutions offer omnichannel experiences, allowing resources to be optimized to support citizen inquiries through phone or self-service capabilities. This includes efficient and convenient features like the ability to check a permit’s application status and complete online payments for traffic tickets.
  • Meet Regulatory Mandates – Flexibility is critical to meeting new mandates and legal requirements. TCI offers robust regulatory compliance capabilities through our solutions. This includes common controls for customers to address requirements in their regulated environments, such as security, privacy, and/or anti-fraud measures (such as PCI DSS, GDPR, HIPAA, Dodd-Frank Act, and MiFID II).

Ready to Transform Your Client and Employee Experience?

From secure, high-quality communications and user-friendly collaboration software to durable hardware with easy installation and reliable customer support, TCI has what it takes to support your mission.

Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

NEC Phases Out Phone Systems & Support… TCI Can Help You Move Forward

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If you’re using a NEC SL2100, SV9100, or 3C System, this transition will occur over the next few years, with key dates to keep in mind:

  • December 31, 2024: Last day to order new NEC systems
  • March 31, 2025: Final date for NEC to ship ordered hardware
  • March 31, 2026: End of technical support from NEC

Given this timeline, you’ll want to start planning your transition to new communication solutions. Here are some key considerations:

  • Assess current needs: Evaluate your organization’s communication requirements and how they may have evolved since implementing your NEC system.
  • Explore alternatives: Research the latest unified communications (UC) platforms that offer features like VoIP, video conferencing, and mobile integration.
  • Consider hybrid and cloud-based solutions: Many businesses are moving to a mix of premises and cloud or fully cloud-based phone systems for greater flexibility and scalability.
  • Plan for migration: Develop a timeline for transitioning to a new system before NEC support ends in 2026.
  • Budget accordingly: Factor in costs for new hardware, software licenses, and potential infrastructure upgrades.

Special Offers for NEC Customers

While NEC is exiting the UC business, there are opportunities to find cost-effective alternatives. TCI and Mitel have special pricing available for you now – including significant discounts for upfront purchases or monthly subscription plans.

When selecting a new system, consider factors beyond just price:

  • TCI offers UC and Contact Center platforms that outperform NEC
  • Flexible deployment models (On-Premises, Private/Public Cloud, partner/IaaS hosted)
  • Scalability to accommodate future growth
  • Integration capabilities with existing business applications
  • Reliability and uptime guarantees
  • Choice of payment (CapEx or OpEx)
  • A local partner for service and support
  • Partner stability – TCI has over 40 years in the UC business
  • Expertise in Vertical solutions (e.g., Associations, Finance, Hospitality)
  • Incentive programs that deliver investment protection

Your local TCI team can assess your current Voice environment and recommend suitable solutions. By planning ahead and exploring your options now, you can ensure a smooth transition from your NEC system to a communication platform that better meets your organization’s evolving needs.

Let’s get started: Contact us at: (703) 321-3030 or GetHelp@tcicomm.com.
 

Create Exceptional Customer Experiences with New Contact Center Tools

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The capabilities and scope of the traditional call center have expanded as technology continues to evolve.

Today’s contact center operations can range from a few customer service representatives in a small business to enterprise-level corporations with hundreds of agents spread across multiple regional offices and remote telework locations.

TCI’s contact center experts can get you up to speed on the latest tools, and when you’re ready, our local team can design, deploy, and support your solution.

TCI’s Mitel-powered Customer Experience solutions feature interaction routing, self-service IVR, performance analytics, real-time dashboards, and workforce optimization tools.

We customize arrangements for small and mid-sized businesses and large enterprises…

  • MiContact Center Business – Whether you have a few call center agents or a thousand omnichannel agents, MiContact Center Business puts your customers at the core of your business with scalable solutions for sales, service, support, and more.
  • MiContact Center Enterprise – Transform your voice-only call center into an omnichannel experience center with this flexible, powerful, all-in-one customer interaction management platform.
  • Mitel Workforce Optimization – Gain deeper customer insights to enhance the customer experience while optimizing resources and enhancing performance with Mitel Interaction Recording, Quality Management, Speech Analytics, and Workforce Management solutions.
  • MiContact Center Outbound – Elevate customer engagement with this complete outbound contact management suite that supports all modes of outbound dialing, multi-channel communications, and campaign management.

Unleash Your Sales, Service, and Support Potential

Start a different conversation with your customers when you give them the freedom to interact with you the way they want (voice, text, chat, video) on any device, and give your employees the tools to manage today’s omnichannel customer journeys.

Build a World-Class Customer Center

Don’t just connect with your customers, convince them you care with an omnichannel communications suite featuring workflow designer, speech-enabled IVR, speech analytics, quality and performance management, real-time dashboards, and more.

Ready to improve your customer satisfaction scores, first contact resolution rates, and customer effort scores? Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

6 Best Practices for a Stronger Cybersecurity Posture

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How to Fortify Your Digital Fortress

Effective cybersecurity is not a “set it and forget it” panacea but an active, ongoing process. To establish a robust security foundation, your IT team must diligently implement and maintain these critical best practices:

1. Restrict Administrator Privileges

Limit administrator access on user devices. This simple step can thwart many attacks that rely on users inadvertently running malicious software. Without admin rights, users can’t install unauthorized programs, significantly reducing your attack surface.

2. Stay Current with Patches

Keeping software up to date is one of the most cost-effective security measures. Enable auto-updates where possible and prioritize vulnerabilities listed in CISA’s Known Exploited Vulnerabilities Catalog. Remember, many successful attacks exploit known vulnerabilities that have not yet been patched.

3. Implement and Verify Backup Systems

Don’t fall victim to ransomware due to inadequate backups. Regularly schedule backups for all critical systems and, crucially, test both partial and full restorations. Develop a comprehensive backup strategy, including frequency (continuous, hourly, weekly) and a detailed restoration plan.

4. Encrypt Laptop Drives

While smartphones and Chromebooks typically come with built-in encryption, Windows and Mac laptops often require manual configuration. Given the frequency of laptop theft or loss, ensuring your entire fleet has encrypted drives is essential for data protection.

5. Enforce Multi-Factor Authentication (MFA)

Don’t rely on user compliance alone. Implement technical controls to mandate MFA across your organization. Regularly audit for non-compliant accounts, paying special attention to new hires and staff who’ve recently changed devices.

6. Prioritize MFA for Admin Accounts

System administrators are prime targets for cybercriminals. Surprisingly, Microsoft reports that only about half of Azure Active Directory global admins use MFA. Make it a non-negotiable policy for all admin accounts to use MFA, as compromised admin credentials can lead to catastrophic breaches.

By consistently applying these practices, you’ll significantly enhance your organization’s cybersecurity posture, making it far more resilient against common attack vectors.

Your organization’s Voice Communications need to be protected too. Make sure your systems are secure. Contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

How Modern Unified Communications Elevate the Hospitality Industry

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As hospitality leaders gear up for the busy summer season, plenty of technological tools are available to streamline operations and provide an overall improved and immersive guest experience.

Whether it’s enabling multimodal technology for frontline workers, AI-powered tools, or hybrid cloud solutions, investing in modern UC solutions is something every property manager should take time to consider.

Enabling Hospitality Staff with Modern Tech

Hospitality thrives on exceeding guest’s needs and expectations, and modern technology infrastructure plays an integral role in attaining that outcome. In today’s environment, guests expect quick, personalized, and effortless communication, which can put a lot of pressure on frontline hospitality employees.

Modern UC solutions allow properties to combine frontline, back office, and vertical workflows, ensuring the entire workforce is on the same page. Whether working on-site or remotely, multimodal technology allows staff to collaborate seamlessly on guest requests through the best medium for the situation – voice, video, chat, SMS, or a combination.

For example, an on-the-go property manager can carry a wireless DECT handset, which offers a reliable signal anywhere on a property. Fully integrated into the property’s communications solution, it ensures secure access to voice calls, interactive messaging, and critical alerts from colleagues at the front desk or an off-site contact center.

Frontline hospitality staff are essential to delivering memorable experiences. They often provide a guest’s first and last impression of a property. By giving them the right communication tools for their job, you empower them to do their best work while boosting the customer experience. This builds a property’s reputation as both a fulfilling place to work and an enjoyable place to stay.

AI and Unified Communications in Hospitality

Artificial intelligence (AI) is a popular topic today, but it is important to look beyond the hype and pinpoint its real-world value. That’s why it is essential to focus on opportunities to deliberately deploy AI to better serve guests. With modern UC solutions, this can be done through simple, integrated experiences built for the hospitality space.

Generative AI (GenAI) chatbots and voice bots can help streamline on-site customer service requests during busy and demanding times by handling simple but time-consuming tasks that would otherwise fall to frontline staff. If the bot cannot resolve the issue, an AI-powered agent assistant can smoothly transfer the call to a live agent along with call notes, ensuring the guest does not need to repeat information.

Besides streamlining workflows, the valuable data collected through AI interactions with customers can enhance the guest experience. For instance, when integrated into contact center platforms, AI can instantly transcribe and summarize calls and provide detailed call trends to supervisors. AI integration can also identify and track caller sentiment, which can be used to train staff for specific situations.

Augmenting UC solutions with AI is about more than finding efficiencies. It’s about quickly tapping into unique guest insights to deliver better personalization, ultimately leading to higher customer satisfaction.

Hybrid Cloud Solutions for Hospitality

For many properties, the decision between relying on legacy on-prem infrastructure that still delivers value and embracing the flexibility of the cloud is a real challenge. That is why hybrid cloud-based solutions are increasingly becoming the chosen route, as they are tailored and scaled to fit specific needs with size and budget in mind.

Hybrid cloud solutions are ideal for hoteliers who are not entirely ready to ditch their legacy infrastructure. They allow security and flexibility and offer a proven mix of private cloud, public cloud, and on-premises solutions. Hybrid cloud solutions are reliable and provide robust security features, data privacy, and regulatory compliance to ensure hospitality organizations protect themselves while streamlining communication. With the proper guidance from a trusted, vertical-focused UC provider, property managers can choose the best path for their needs.

Migrating to the cloud goes beyond a mere destination. It involves implementing solutions that offer maximum flexibility and ensuring that each property has the right communication tools to effectively support its customers, staff, and stakeholders now and in the future.

Let’s talk about new ways to elevate your property and serve guests better in your evolving marketplace. TCI hospitality experts are here to help: (703) 321-3030 or GetHelp@tcicomm.com.
 

6 Essential Communications Features for Your Frontline Workers

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Roughly 70 percent of the American workforce is in frontline positions, filling essential customer-facing roles. They’re on the front lines, quite literally, of the industries making the world go round, including:

  • Healthcare
  • Education
  • Manufacturing and construction
  • Retail and customer service
  • Hospitality and food preparation
  • Public safety
  • Fulfillment and delivery

In the past few years, the frontline field has expanded as gig work like ridesharing and food delivery services becomes more prevalent. Frontline employees are more likely to have hourly, shift, or part-time positions, sometimes working multiple jobs to make ends meet.

Communication is central to the success of all frontline workers since many serve as the public’s first point of contact with their organization. Others, like construction or public safety workers, may require reliable communication methods for safety issues.

Equipping these essential employees with modern, intuitive, and durable communication tools enables them to deliver exceptional service, make informed decisions, and stay connected to their coworkers. As the frontline landscape continues to expand and evolve, investments in collaboration and communications solutions are central to supporting these critical roles.

Essential Customized Tools

Effective communication is vital for frontline employees to excel in their dynamic work environments. However, their needs differ significantly from those of traditional, office-based employees.

Communication requirements vary widely from job to job. A clerk in a hotel lobby may use very different tools than a laborer on a manufacturing floor. No matter where they are, frontline workers require solutions that integrate seamlessly into their unique workflows.

The ideal unified communications and collaboration (UCC) solution isn’t just about making calls or sending messages (although it must do that, too) – it should have features that enhance frontline workers’ efficiency, keep them connected, and empower them to do their best work.

These capabilities include:

1. AI-augmented Capabilities – AI can provide critical support for employees in customer service roles. AI-powered chatbots can handle basic client interactions or assist human agents with conversation histories, sentiment analysis, or even suggesting courses of action.

2. Seamless Connectivity – In professions where time is of the essence, like nursing or public safety, the ability to reach the right person can make a big difference. Simplified call trees and emergency response solutions make critical calls faster for healthcare and safety workers.

3. Hardware for Demanding Environments – The frontline workplace demands hardware that is as durable and easy to use. Whether on a warehouse floor, hospital, or construction site, DECT handsets and other devices must be high-performing and long-lasting.

4. Location-agnostic Systems – Frontline workers may not have fixed office locations, but that doesn’t mean they can’t have consistent communication experiences. Providing on-the-go tools for on-site, remote, or mobile employees means they can efficiently work wherever they are.

5. Multimodal Communications – Sometimes, a video call is faster than a text chat. Collaboration and communications software seamlessly switches between video, voice, and text, allowing colleagues to work together efficiently.

6. Industry-specific Integrations – Frontline professionals have particular needs, so it’s essential to have a communications partner who understands the unique requirements of each industry and can tailor their solutions to their customers.

TCI helps you tackle the challenges of frontline work.

Frontline work is constantly evolving. TCI offers flexible, industry-specific unified communications, collaboration, and contact center solutions that grow and develop alongside your business to ensure your workforce always has the latest technology to do their jobs.

When frontline operations require multiple systems, seamless integration is vital to efficient workflows. Need API integrations with your critical business apps? We support your need to create a comprehensive communications ecosystem that gives your employees the information they need when they need it.

We offer market-leading DECT handsets for your essential employees on the go. For instance, Mitel offers a popular, rugged 700d DECT phone series that features extended battery capacity, ambient noise filters, and secure communications. No matter where they are or what they’re doing, your frontline workers will have an efficient workspace at their fingertips.

From secure, high-quality communications and user-friendly collaboration software to durable hardware with easy installation and reliable customer support, TCI has what it takes to support your frontline team.

Give us a call: (703) 321-3030 or GetHelp@tcicomm.com.
 

How TCI Makes it Easy to Save on Faster Broadband

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Finding ways to improve high-speed connections for voice and data networking, while cutting costs, is important for the financial health and competitiveness of any business.

The easy way to achieve fast results is to have the TCI team look over your provider’s bills and look for ways to optimize your services.

Our decades of industry experience working with leading carriers, cable companies, cloud providers, and manufacturers give our broadband experts an insider’s view to assist in sourcing best-fit solutions for your business.

As your advocate, we recommend providers offering only the best solutions, support, and pricing to meet your unique needs.

Here’s our proven approach…

  • Undertake a thorough review of your services, invoices, agreements, and providers.
  • Evaluate your spending, find better deals and service arrangements, and uncover savings.
  • Lay out all the alternatives and offer recommendations with a clear projection of your savings.
  • Implement your choices by acting as your agent to place orders with the service providers.
  • Track installation progress and manage escalations.
  • Provide a single point of contact for all your voice, data, and Internet needs.

Improve the financial health and competitiveness of your business by making sure you have the right broadband services, the most responsive support, and the best pricing.

Contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

Team Collaboration – 10 Benefits of Virtual Meetings Over In-Person Meetings

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With the majority of workers now back in their offices or working a hybrid schedule, conventional wisdom says there is nothing better for team collaboration than a face-to-face setting. There are lingering concerns regarding remote work like social isolation, lack of engagement, and challenges with direct supervision.

If you already work on a globally distributed team, you likely find virtual meetings using collaboration tools the norm. Even working locally, with the on-demand gig economy, many professionals find themselves on teams with people they have never met. But still, it works—often very well.

With today’s cloud-based tools, you can easily create a rich team communication experience via high-definition video, audio conferencing, content sharing, and web collaboration—virtually anywhere, on any network or device.

So, here are 10 ways virtual meetings may produce better experiences and results than conventional in-person meetings.

1. More Focus on Business Content

In a virtual setting, the focus is on the business content at hand—what is being discussed and shown—not on the physical presence, appearance, and distracting behaviors of those sitting around us or the environment surrounding or passing by the meeting room.

2. Higher Participation Rates

Your results may vary, but some team members may feel more apt to contribute to the virtual conversation (via voice, text, or content sharing) than a physical meeting. This helps mitigate the focus of ‘all eyes,’ which can be intimidating and yield silence among those less than extroverted.

3. Fewer Logistical Challenges

Virtual meetings require less planning for location and travel logistics, can be set up more quickly, and can take place anywhere without travel costs (not to mention being a greener option).

4. Less Disruption

People can be added and dropped as needed quickly; participants can arrive late or leave early with minimal, if any, disruption to the group. In contrast, it is relatively complex (if not impossible) to physically bring in ad-hoc participants on the fly.

5. Increased Diversity of Ideas

With modern collaboration tools, you have more ready access to collective knowledge, specialized skills, and creativity regardless of where your people are located—even if they are mobile or traveling. Meanwhile, co-located team members may have a more common experience, culture, knowledge, or background, which may seriously limit the diversity of input.

6. Reduced Stress

When your team members don’t have to endure daily commuting to and from the office, their moods may be lighter, and stress levels may be lower. This may lead to happier people coming together to accomplish common goals rather than thinking about traffic jams and crowded transit systems.

7. Dynamic Content Sharing

Traditionally, face-to-face meetings are often limited to predefined content immediately at hand, whereas in a virtual setting, anyone can instantly share relevant content. Dynamically sharing digital content is hard to replicate in a face-to-face team setting.

8. Minimal Side Conversations

The inevitable virtual side conversations via the text chat backchannel are far less disruptive than the physical passing of notes or distracting whispered conversations in a meeting room. How often in face-to-face meetings have we heard someone call out, “People, let’s have one meeting in the room, please!”. With virtual meetings, that problem is largely alleviated.

9. Fewer Germs

Given the cold and flu season, no one has ever caught a bug from attending a virtual meeting. Your workforce may remain healthier and more productive with fewer sick days.

10. No Fighting over Conference Rooms

And… being virtual means you don’t have to find and book that scarce meeting room and ensure enough chairs!

Embracing Virtual Collaboration for Improved Team Performance

For those who have used them, today’s collaboration tools can re-create a face-to-face scenario’s richness, immediacy, and immersive nature—and potentially deliver a lot more on other less apparent dimensions but still have a real impact.

We can now break through the limitations of the conventional “walled” meeting room by seamlessly including those who are mobile, off-site, in other countries, or even on different continents—tapping the collective skills, diversity, expertise, and authority of the greater community.

Plus, teams thrive on relevant content and information that can be shared seamlessly in a virtual setting to enable easier information sharing, faster decision-making, and real-time content collaboration that is difficult to replicate in a traditional meeting room scenario.

TCI designs, deploys, and supports the communications and collaboration tools that will connect your remote, hybrid, and in-person teams. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

TCI Phone Systems and Communications Solutions for the DC Region’s Leading Financial Institutions

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To increase profitability, you need innovative technology solutions that keep existing customers loyal while attracting new business.

TCI’s proven Financial Services Solutions allow you to differentiate yourself from the competition with communications, collaboration, and customer experience (CX) applications that result in better customer and employee interactions.

We Understand the Digital Challenges for Financial Institutions

  • Investment Management – TCI designs, deploys, and supports Financial Services Solutions that will help your organization improve governance and security, fulfill regulatory compliance requirements, and strengthen ID verification to reduce fraud.
  • Credit Unions – By embedding customized communications solutions into your business processes, you can automate manual tasks and enable branch workers to achieve optimal product/service quality and performance.
  • Banks – Grow revenue while reducing operating costs with flexible deployment and payment options that allow you to choose the most cost-effective communications option for your business.

With an increasingly dispersed workforce, plus the need to often call on the expertise of finance specialists like mortgage advisors or insurance brokers, financial services institutions need the tools to deliver quick customer resolutions without causing delays.

A UC platform that pulls together widely used business tools, including desk and mobile phones, messaging, voicemail, audio, and web conferencing, as well as a contact center into one solution is crucial. It speeds up the exchange of information and cross-team collaboration, bringing people together to provide consensus and resolutions for the customer, regardless of location.

TCI has the Right Solutions for Your Financial Institution

  • Financial Services Contact Center Agent Solution – Capture customer information, validate customer identity, provide information with AI-powered voice/chatbots, and route clients who need additional help to experts in your organization for a frictionless client and agent experience.
  • Mortgage and Loan Application Solution for Financial Services – For Financial Services organizations establishing mortgages or general loans and closing applications in a timely manner is critical for business success. The next financial institution is waiting with competitive rates and your applicants will commit when they can lock in the mortgage or loan at the right rate.
  • Deliver Better Customer Experiences – Serve your clients on their preferred channels (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) while empowering your staff with real-time client information from leading finance applications such as Jack Henry and Fiserv for a personal touch.

Let’s discuss new ways to serve your customers and compete in a rapidly changing marketplace. TCI experts are here to help: (703) 321-3030 or GetHelp@tcicomm.com.