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Wi-Fi as a Service… TCI Makes High-Speed Office Mobility Easy

TCI simplifies your life by helping you avoid the complexity of buying and managing your own Wi-Fi infrastructure. Rather than paying a big upfront capital expense, our Wi-Fi as a Service covers everything you need for an affordable monthly subscription…

  • Wireless Site Surveys and Heat Mapping
  • Access Point Cabling
  • Wireless Security
  • Coverage, Signal Strength, Channel Testing, Data Throughput
  • Ongoing Management

Whether you want to add wireless to your office or light-up an entire campus, TCI will design, deploy and manage your Wi-Fi network to keep your business moving forward.

Let our experienced experts handle all the Wi-Fi implementation details for you. Contact us today: (703) 321-3030 or info@tcicomm.com.

Using Contact Center Metrics to Boost Customer Experience in the Real World

No surprise… Your customers want personalized service and consistent answers when they speak with multiple reps in your business. Further, they don’t want to wait on hold or repeat themselves when transferred. Here’s how three organizations are leveraging the Cloud today to benefit their customers…

  • A Medical Supply Company, which serves its market with 45 agents, gains actionable insight into call center operations. By monitoring system performance in real time, managers can identify heavy call-volume periods, so staff can be allocated in ways that keep wait times to a minimum. Historical reporting reveals patterns so managers can determine if they need additional staff at certain locations or during specific days or times.
  • A Non-Profit that provides temporary assistance to those struggling to pay their energy bills can now move representatives from one queue to another based on call volume. That reduces wait times for customers during peak hours. Call monitoring allows managers to review calls for quality and service levels, improving training and accountability. Call recording comes in handy when a customer and agent have different recollections of a conversation, allowing any miscommunication to be resolved quickly.
  • A Government Contractor implements a nationwide energy efficiency program with a new always-on cloud contact center, allowing 24/7 support to be offered to customers. While remote access had been an issue with the old system, now remote agents have seamless access from satellite offices. Improved call quality translates into fewer dropped calls, which makes customers happy. Real-time call handling metrics let managers analyze the level of service customers receive. Issues can be identified immediately and lay the foundation for future training sessions.

New technology is providing the tools and insight you need to turn your call center into a well-oiled machine.

Let’s talk about more practical ways a cloud contact center solution can help your business serve and support demanding customers… Contact us today at (703) 321-3030 or info@tcicomm.com.

Future-Proof Your Data Network with SD-WAN to Lower Costs and Add Flexibility… We’re Ready to Manage Your Deployment or Support “as a Service”

Software-Defined Wide Area Network (SD-WAN) technology allows you to do more with your network. Paired with high speed connections and Wireless backups, SD-WAN can help overcome the bandwidth, scalability, complexity and cost concerns common with legacy network services.

The WAN struggle is real

Branch sites have never demanded as much bandwidth as they do today with global business traffic and SaaS application usage both soaring. This results in legacy business WAN links, such as MPLS, rapidly exceeding the capacity for which they were originally designed.

With a software-defined network you can take advantage of broadband and fiber links to significantly save on WAN costs and deliver the desired level of performance you need for critical cloud applications like Voice, Data and Video.

SD-WAN is ideal for multi-site deployments, offering lower operational costs and improved resource usage. The technology also enables service providers to offer the highest level of performance without sacrificing security or data privacy. Here are some of the ways your business can benefit from SD-WAN…

  • Optimize performance – Features like a scalable pipeline and intelligent path selection can improve network performance enterprise-wide.
  • Increase throughput & reliability – Application-aware routing protocols let your network adjust to demands in network traffic.
  • Save time and travel – Handle tasks like pushing policies to branch locations and launching new sites remotely from a central location.
  • Reduce costs – With intelligent software substituting for hardware functionality, you can save as expensive hardware options are consolidated or phased out.
  • Track the performance – of critical web applications travelling through VPN tunnels or directly through the public Internet
  • Easily identify and pinpoint – the cause of poor application performance – LAN, WAN, or server

SD-WAN adoption can be a gradual process… There’s no need to sacrifice existing investments in traditional networking infrastructure. No matter what kind of network solutions you may have in place now, TCI can help you select from the best providers and manage your SD-WAN deployment to make your hybrid WAN easier to implement and operate.

Let’s talk about how SD-WAN can improve the way you connect your business. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

Which WAN Service is Right for Your Organization? MPLS, SD-WAN… or Both?

When you’re optimizing your WAN, choosing between SD-WAN and MPLS can be a challenge. The choice involves weighing the pros and cons of each network technology and then applying them to your business needs.

MPLS Pros & Cons
Multiprotocol Label Switching (MPLS) provides a high Quality of Service (QoS) by managing and avoiding packet loss. This is good for real-time applications like VoIP, video conferencing, and virtual desktops.

The disadvantages of MPLS are that it can be complex to deploy and often comes with a higher cost for bandwidth, extra costs for security, and hidden costs for hardware reconfigurations whenever connections have to be added or changed.

SD-WAN Pros & Cons
Software-Defined Wide Area Networks (SD-WAN) offer global availability, visibility, scalability, control, and performance. It’s easy and quick to implement, and bandwidth can be added or reduced as necessary without requiring infrastructure changes. With SD-WAN, you also get end-to-end encryption across the entire network – including the Internet and the Cloud.

On the other hand, the reliability of SD-WAN doesn’t quite match that of MPLS. With SD-WAN, Internet uplinks can occasionally fail. And while SD-WANs make it easier to connect to the Cloud, there is still the possibility of packet loss once your traffic arrives.

Making the Best Choice for Your Business
For businesses that rely on Cloud applications, SD-WAN offers direct access from any location. However, if QoS is important to you, or you have very specific connectivity requirements, MPLS might be the better way to go, despite the higher cost.

The good news is that SD-WAN can interface with legacy technologies, including MPLS, so you can deploy both when you need to support diverse business needs.

TCI’s certified network engineers can help you sort out the best WAN deployment for your business. Contact us today: (703) 321-3030 or info@tcicomm.com.