Hey, Did You Know TCI Can Design, Build and Manage a Faster Wireless Infrastructure?

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Whether indoor, outdoor or campus-wide, wireless technologies are becoming the first choice for all our communications…

The freedom of a wireless workplace is critical to the success of businesses today. At TCI, we eliminate the slowdowns caused by a poorly performing wireless network. We do it right the first time, and provide the ongoing support you need to maximize the potential of your network connectivity.

We make Wireless easy with…

  • Wireless Coverage Site Surveys & RF Testing
  • Access Points, Antennas & Cabling
  • Wireless Security
  • Corporate Access & Guest Networks
  • Testing, Certifications & Ongoing Support
  • Moves, Adds, and Changes

We guarantee seamless functionality and resilient performance…

From growing offices, to large corporate enterprises, we can design, implement and maintain the wireless network that will keep your business connected and running strong.

Contact us today at (703) 321-3030 or info@tcicomm.com. We’ll recommend and plan a wireless deployment to keep your business connected, and manage the roll out for you.

 

How Mitel-Powered Contact Centers are Evolving to Improve the Customer Experience

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While voice-based channels remain the primary communication method with customers today, consumers are increasingly expecting, even demanding, to interact with companies through alternate methods such as text, web chat, email and other social media tools.

This means that every company MUST become as fluent in these emerging media channels as they are with voice communications today. That’s where TCI and Mitel’s Contact Center Solutions come in…

  • Multichannel Contact Center Solutions give customers the flexibility to choose the method of contact that makes the most sense for them at any given time, while giving your organization the ability to provide the same prompt, informed customer experience across all channels.
  • Outbound Contact Center Solutions provide tools your teams can use to proactively reach out and execute campaigns efficiently. Information is delivered right to agents as they make calls, increasing the chances for successful interactions.
  • Inbound Contact Center Solutions allow agents to efficiently handle calls and perform common actions using fewer steps and with reduced errors in call processing for an optimized customer experience.
  • Workforce Management and Recording Management Solutions allow you to plan, forecast and schedule agents to increase operational efficiency. A variety of tools help monitor, analyze and enhance individual and group performance.

For more information about Mitel’s Contact Center Solutions and how they can improve your business, contact us today at (703) 321-3030 or info@tcicomm.com.

 

Phone Systems in the Cloud vs. On-Premises vs. Hybrid Deployments

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Phone systems have traditionally been deployed on-site, but the lure of the Cloud is strong. Many multi-site businesses are now using a hybrid combination of both… deploying an on-premises system at headquarters and Cloud solutions for the branch offices – all interconnected and centrally managed in a hybrid arrangement.

Click here for Mitel’s helpful Decision Tree for deciding on Premises vs Cloud

There are many reasons why On-Premises phone systems remain popular…

  • The need to control technology in-house.
  • The need for customized features, integration with other applications, or advanced call center capabilities.
  • The need for uninterrupted communications or compliance with strict regulatory requirements.
  • The need to depreciate equipment costs over time.

The Cloud can be a good fit for small to mid-sized businesses or a larger enterprise with smaller, remote offices…

  • Eliminates need for upfront investment. Costs become operational expenses and are more predictable.
  • No need for in-house staff to purchase, configure and manage your system, servers and storage.
  • Maintenance and support are simplified and upgrades are automatic.
  • Whether your business is growing or needs to scale down in a pinch, a cloud service can easily adapt.

Let TCI step you through all your VoIP deployment options, recommend the best approach for your business model, and manage the roll out for you. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Ensuring Your LAN Can Support Crystal Clear Voice & High Speed Broadband

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With voice and data converging in today’s IT environments, you need a technology partner with the know-how to implement and maintain a unified network that can handle everything you throw at it.

Whether you are implementing VoIP, SIP or UC on your LAN, the success of the deployment hinges not only on the system you purchase, but on the robustness of the underlying IP Infrastructure. TCI infrastructure experts simplify this challenge by providing…

  • Network Assessments – We take a close look at every aspect of your LAN, including devices, bandwidth, and QoS levels. You’ll get detailed recommendations so you can make informed decisions about next steps.
  • Design & Implementation Services – When you’re ready to upgrade, our project team ensures a seamless transition. Our certified engineers provide ongoing Operations, Administration and Maintenance support.
  • Wireless Upgrades – Beginning with a comprehensive site survey, our engineers map out and deploy wireless access points throughout your facility to ensure optimal coverage and mobility.
  • Switches & Routers – Our team deploys secure routers and managed PoE Switches for optimal quality and network protection.
  • Security & Redundancy – TCI provides a suite of managed security services, from firewall and VPN services to intrusion detection and reporting. We also support your disaster recovery arrangements.

Technology advances have also vastly improved the capabilities of today’s local network gear, which can support:

  • Faster Implementation
  • Faster Troubleshooting
  • Greater Security
  • Increased Bandwidth
  • Cloud-Ready Support
  • Enhanced Power over Ethernet
  • Power Redundancy

Don’t let inertia, limited bandwidth and sluggish voice & data applications slow your business down another day. Contact us now at (703) 321-3030 or info@tcicomm.com.