Raise Your MiVoice Office 250 to the Cloud with OfficeLink… Mitel’s New Mobility App

Looking to stay more connected with your customers and co-workers? Missing critical calls? Does your business rely on being available for every revenue opportunity?

Available as a subscription-based service for the MiVoice Office 250 platform, Mitel’s new OfficeLink App connects your phone system to the Cloud.

The app supports mid-call functionality features not typically available with general-purpose UC phones or devices, bundling together easy-to-use collaboration features into one single platform.

Deliver the best features of a business desk phone to your smartphones:

  • Simultaneous ring means you’ll never miss any important call
  • Secure chat with other users to quickly stay in touch
  • Live status of users and extensions
  • Dynamic call history
  • Contact synchronization and management
  • Business voice features, including transfer, hunt groups, group calling, call park and more
  • Simple admin controls

OfficeLink puts the power of cloud-based Mitel solutions right in your hands. To learn more about the convenience and productivity you’ll get using mobile apps, contact TCI today: (703) 321-3030 or info@tcicomm.com.


Get to Know Affordable MiCloud Connect… the Mitel-Powered Cloud Voice Service for Small & Mid-Sized Businesses

Is your business outgrowing its phone system? Looking for more mobility or new tools to compete? 

MiCloud Connect lets you move communications and collaboration to the cloud with confidence… And beat the competition by making your teams more productive, enhancing the Customer Experience, and improving your business intelligence.

All this from Mitel, the global leader in cloud-based business communications…

Mitel Connect Collaboration: unifies today’s communications on one screen – including video, online meetings, on-the-fly conferencing, messaging and more – so your employees, customers and prospects can communicate anytime, anywhere.

Mitel Connect Contact Center: extends contact center functionality to your entire business. It’s managed by Mitel at its data centers, so you can rely on it worry-free, while maintaining local control over system call flow scripting and reports.

Mitel Connect Advanced Applications: multiplies team effectiveness by tying organizational communications into your core business processes. Innovative apps help increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction.

Mitel Connect Global Numbers: provides a virtual presence with local caller IDs and numbers in all the markets your company serves. Incoming calls are easily routed for handling by the team in your headquarters so you can establish a local city or country presence without adding headcount.

Wondering if MiCloud Connect is a good fit for your business? Contact TCI today to arrange a meeting and a demo: (703) 321-3030 or info@tcicomm.com.


Mitel’s CloudLink Solution… Everything Begins with the Gateway Connecting Your On-Premises Platforms to the Cloud

CloudLink is Mitel’s innovative application development and delivery solution. Our Blog Post from last month provides an introduction and overview. As discussed, CloudLink allows businesses to leverage their existing Voice and IT assets, while adding and extending new capabilities from the Cloud.

A key component of this app development and delivery solution is the CloudLink Gateway. This device connects your PBX to the CloudLink platform and CloudLink applications. It can be deployed on premises, or in the cloud as part of Mitel’s MiCloud service, or as part of a third-party Mitel-powered service.

Adaptors within the gateway communicate with the underlying call control platform of the connected PBX using its signaling protocol or generic SIP. The gateway normalizes the signaling protocols from disparate PBXs so only one signaling and messaging protocol is shared between the gateway and the CloudLink platform.

The CloudLink Gateway enables a cost-effective path to the Cloud. It supports convenient access to customized cloud-based apps and delivery to any device at any location, including your mobile devices and IoT appliances.

Mitel’s CloudLink technology is being rolled out to support businesses of any size. For example, small businesses using MiVoice Office 250 have built-in support for the CloudLink Gateway with Release 6.3.

Next month, we’ll explore the development platform elements of Mitel CloudLink. Meanwhile, if you are wondering how CloudLink can benefit your business, contact TCI today: (703) 321-3030 or info@tcicomm.com.


Access Mitel’s Entire Pallet of Tools via TCI Host – Your Customized Cloud Voice Service

TCI Host service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your platform to the cloud and reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models you can choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host brings offices closer together.

Powerful Capabilities

Explore some of the collaboration features your users can tap with their mobile or desktop phones. With access to these Mitel-powered tools, your work will no longer be a location but an activity that can be tackled from anywhere:

  • Persistent workspaces for team meetings, conversations, content review and project management
  • Point-to-point Video calling
  • Multi-point Video Conferencing
  • Scheduled and ad hoc conferencing and webinars
  • Participant management
  • Desktop application sharing
  • Public and private chat
  • Web based collaboration
  • Document management
  • Conference recording
  • Integration to other business applications such as: Outlook, Lotus Notes, IBM Sametime, and Google
  • Presence Tools
  • Mobile Softphone
  • Web Client
  • Unified Messaging, including fax via email
  • Remote control of desktops
  • Outlook client plug-in
  • Message retrieval from one synchronized message store

Deploy the tools your people need to serve your customers better.  For a single, low monthly price, upgrade to advanced mobile-enabled, desktop phones (like Mitel’s 6900 series) and access Mitel’s award-winning features to improve your Customer Experience.

Contact us today to schedule your TCI Host demo: (703) 321-3030 or info@tcicomm.com.