Is An Office Move in Your Future? TCI Helps You Make a Successful Technology Transition

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Office technology is the powerhouse that drives your business forward… If your phones aren’t ringing and your systems aren’t working at your new office on Day One, then your business can sputter to a stop.

Here are some of the critical technology elements that your TCI relocation experts pay special attention to so you can avoid costly roadblocks…

  • Equipment – We determine if your current systems still meet your business needs. If they fall short, we’ll get you up to speed on upgrades or replacements that will meet your performance requirements at your new location.
  • Cloud Migrations – An impending move may provide an opportunity for cost savings by moving more systems and applications to the cloud, especially if your aging on-premises technology can’t provide the latest capabilities your people need to perform at their best. We perform a comprehensive analysis and make deployment recommendations so you can make an informed decision.
  • Infrastructure – We review your cabling and outlet requirements for voice, data and video, as well as map out the best locations for switches, routers, wireless access points, servers, phone system, network printers, and uninterruptable power systems.
  • Dedicated Space – We’ll work with your facilities team to help identify the ideal locations for server rooms and network hubs, and any special requirements for electrical power, air handling, and physical security.
  • Telecom & Internet – We review capacity requirements to determine if you need more LAN/WAN capacity, phone lines, and broadband services at your new location. We’ll work with the service providers to get the connections you need.
  • Data Protection – We can assist with backing up your important data and applications as well as firewall, server, router and phone system configurations so that if something goes wrong during the move, you will have the ability get your business up and running quickly.

Don’t let a poorly executed office move put your business on hold. Get our relocation experts involved in your plans as early as possible. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Giving Machines a Voice… Overcome Field Service Delays with IoT and Cloud Communications

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Today’s service customers have zero patience for field service delays. They simply won’t tolerate missed or late service calls, or technicians who don’t have the necessary skills to get them back online, or the old standby, “I don’t have the right parts with me. I’ll have to go back to the shop.”

The Internet of Things (IoT) and cloud communications have the potential to minimize such situations. In a recent survey of field service executives, 55% said IoT was the “next big thing” related to technology that they felt would most help with increasing service demands.

In the not too distant past, field techs were limited to voice-only cell phones to communicate with their home office. But with today’s smartphones and web-based solutions, they can message and locate coworkers, conduct video calls, and make voice calls – all from a mobile app.

IoT devices are taking field service to the next level… Multiple sensors on IoT devices provide diagnostic data that help service techs and engineers pinpoint the cause of maintenance issues at customer locations.

With better data, there is faster analysis and identification of the best solution. A cloud-based management system can even allow your techs to correct many problems remotely. By giving machines a voice, you can head off service problems before your techs need to hit the road.

Download: A Better Customer Experience Through Giving Machines A Voice

Does your business depend on Field Service? Keep your business focused on delivering the best possible Customer Experience. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Safeguard Your People & Property with Emergency Mass Notifications

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Your business can experience serious disruptions from a variety of sources:  power outages, fire, flood, icy roads and severe weather, to name just a few. Having a well-defined response plan and utilizing the proper technology to communicate with your employees is vital for dealing effectively with these and other emergency situations.

Emergency notification systems are available in a variety of technologies…

  • Paging messages and announcements can be automated, pre-recorded and ready for use or utilized in real-time. The right paging system should work with phones, speakers or traditional PA systems. Syn-Apps, for example, is a notification solution that tightly integrates with Mitel’s phone systems.
  • Real-time Alerts can be used for desktop notifications to employees or used to make phone calls to connected users. They can even be used in conjunction with beacons or digital signage for visual notifications.
  • Integrated Solutions take advantage of advanced IVR (interactive voice response) solutions with your phone system. You can use specific phone numbers or prompts to route calls based on caller inquiry and update recorded messages with pertinent information. Your staff won’t need to answer redundant questions, and they can efficiently deal with the situation at hand.
  • Conference Bridges – Specific bridges can be used during emergency situations for immediate conferencing with remote users and offices. The use of mobile apps and desktop applications allow users to quickly and easily join, resulting in faster response and updates.

In an emergency, you don’t want to waste time recording messages or figuring out system configurations. Prepare, plan and be ready… Reach out to TCI to start discussing your options. Contact us today: (703) 321-3030 or info@tcicomm.com.

Mitel Integrates with Google Cloud Contact Center AI to Deliver More Insightful Customer Experiences

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Mitel has announced an integration with Google Cloud’s new Contact Center AI that will improve your company’s customer service experience, as well as the productivity of your contact center.

Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers.

Key features of Mitel’s integration with Contact Center AI include new capabilities you can use to offer smarter, more personalized agent/customer interactions.

  • AI-Powered Virtual Agent – Enables your customers to self-serve with the help of an intelligent chatbot equipped with product and service information.
  • AI-Powered Agent Assist – Enables a customer inquiry to be easily transferred to a live agent with full context of the virtual agent conversation and continuous AI support to provide the agent with real-time research and coaching.
  • AI-Powered Analytics – Provides another layer of intelligence and insight to enhance your offerings and further elevate your Customer Experience.

Let’s talk about upgrading your Mitel contact center with AI. Contact TCI today: (703) 321-3030 or info@tcicomm.com.