Mitel Integrates with Google Cloud Contact Center AI to Deliver More Insightful Customer Experiences

Mitel has announced an integration with Google Cloud’s new Contact Center AI that will improve your company’s customer service experience, as well as the productivity of your contact center.

Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers.

Key features of Mitel’s integration with Contact Center AI include new capabilities you can use to offer smarter, more personalized agent/customer interactions.

  • AI-Powered Virtual Agent – Enables your customers to self-serve with the help of an intelligent chatbot equipped with product and service information.
  • AI-Powered Agent Assist – Enables a customer inquiry to be easily transferred to a live agent with full context of the virtual agent conversation and continuous AI support to provide the agent with real-time research and coaching.
  • AI-Powered Analytics – Provides another layer of intelligence and insight to enhance your offerings and further elevate your Customer Experience.

Let’s talk about upgrading your Mitel contact center with AI. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

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