RingCentral MVP Cloud Service… Everything You Need in One Great App

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Last month we announced the addition of MVP to the TCI solutions line-up. Our latest Cloud offering includes an All-in-One Phone, Team Messaging, and Video Conferencing app.

MVP provides All-in-One Communications

  • Phone – Get a modern business phone system with 50+ features.
  • Message – Move projects forward with team messaging, file sharing, task management, and more.
  • Video – Remote meetings are easier with HD voice and video, one-click join, and easy screen-sharing.

1-minute Video: Welcome to the RingCentral App

RingCentral MVP is Award Winning

  • Reliable – 99.999% uptime
  • Secure – Seven layers of protection
  • Innovative – 250+ app integrations
  • Global – 110+ countries

Why Decision Makers choose RingCentral

  • Affordable – Save 30% or more with all-inclusive monthly pricing.
  • Simple to set up and use – Setup takes minutes, not days, with a dedicated onboarding specialist to ensure a smooth installation process and preconfigured phones that quickly connect to your existing internet service.
  • Any device, anywhere, anytime – The RingCentral mobile app turns your employees’ desk phones, laptops, tablets, and smartphones into mobile offices, giving them 24/7 access anywhere they have an internet connection.

MVP sets up in minutes, is easy to use, and is backed up with exceptional customer support based here in the USA.

If you’re an existing MiCloud Connect customer, ask your local TCI team about Mitel’s limited-time-offer MVP migration promotions. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Are You Getting the Full Value Out of Your CRM Platform?

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Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with TCI’s Mitel and RingCentral systems.

Using a customized CRM? Our experienced development team can bring your customer data, phone system, and call center together…

  • When your CRM is integrated with your phone system, the contact’s personal details can be set to pop up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details of past transactions.
  • Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.
  • Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive while improving the customer experience.

    • Let’s talk about connecting your phone system and contact center with your CRM platform.
    Contact TCI today at (703) 321-3030 or info@tcicomm.com.

     

We Make HIPAA Compliant Communications Easy for Healthcare Providers

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TCI offers healthcare communications solutions that enable more proactive and efficient care to increase patient engagement and satisfaction. We specialize in enabling more proactive and collaborative communications in hospitals, medical centers, and physician practices.

Reliable communications between healthcare facilities – such as between a doctor’s office and hospital – are essential to delivering patients the best care in a timely and efficient manner. Protecting your patients’ right to communications privacy should not be difficult or expensive. TCI and Mitel take the worry out of protecting patient privacy by offering HIPAA-compliant communication solutions.

The need for information to remain secure extends past physical human interactions. The transfer of patient information also needs to be done through secure and regulation-compliant communications methods. TCI’s
Mitel-powered solutions protect your communications on-site or in the cloud.

Connecting healthcare providers…

  • Hosted Cloud Voice Services for Small Healthcare Organizations – Reliable, easy to use, manage, and set up. Get the HIPAA-compliant communications service your healthcare business needs for an affordable monthly price.
  • On-site & Private Cloud for Larger Healthcare Organizations – Truly seamless communications and collaboration lets care providers focus on patients instead of processes. On-site communications solutions and cloud phone systems can make all the difference.

More Efficient Workflow Operations

Our healthcare communications solutions keep on-site nurses, dispersed physicians, and non-clinical staff connected with each other and with patients. When communications solutions are securely integrated into your workflows, you can reduce the chance of bottlenecks and ensure patients get the right information at the right time.

Better Outcomes. Satisfied Patients.

Better patient care means higher satisfaction rates and higher reimbursement rates. Build your business and attract new patients with communications solutions that help you deliver better care to more people.

Let’s talk about how TCI connects the DC region’s healthcare providers and how these solutions can benefit your facility.

Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Phone System Connections… SIP Trunks & Choosing Your Next Provider

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If your business is still running old-school network connections like PRI or analog lines, now is the time to consider what virtual SIP trunks can do for you.

SIP Trunks offer a number of benefits over outdated network services. Get cost savings, increased flexibility to support a distributed workforce, and added business continuity. By running everything over the Internet, you’re able to gain cloud benefits with your current onsite phone system and increase operational efficiency.

Here are a few things to consider as you look at different SIP providers…

  • Support for Future Needs & Growth – If your business is expecting growth or you experience seasonal fluctuations in call volume, SIP Trunks are a great way to save time and money. You can add trunks as needed so you’re able to manage resources more efficiently. SIP Trunks also improve business continuity by delivering built-in redundancy and automatic failover destinations. With legacy connectivity solutions, if something happens to your hard lines, you likely don’t have multiple carriers at your fingertips for backup.
  • Resiliency & Redundancy – SIP Trunks can be delivered over multiple paths and/or sites. No longer do you have to tolerate downtime because the Carrier has a circuit issue. TCI can move the SIP Trunks to an alternate path or an alternate site and keep your service up and running until the primary path is fixed.
  • Performance with Other Communications Solutions – Knowing how your SIP Trunking solution will perform with your other communications solutions is critical to ensure clear call quality and dependable uptime. Older connectivity solutions aren’t optimized to work with modern UC solutions so the connectivity may not perform as well as it could. Make sure your SIP provider is aware of your current communications solutions, so you are properly configured for success.
  • Complexity, Maintenance & Effort Required – As you evaluate virtual trunks, keep in mind the amount of time you spend maintaining your current solution. Determine how much goes into scaling, configuring, and budgeting for your hard lines. With traditional non-virtual trunks, scaling requires adding new physical lines and entails time and money to order and install them. With virtual trunks, all you have to do is contact your provider and you can scale instantly.

The benefits of SIP Trunks are numerous and compelling. TCI is ready to help you select and implement SIP services from the best providers.

Contact us today at (703) 321-3030 or info@tcicomm.com.