Entries by Marketing

Mitel’s CloudLink Solution… Everything Begins with the Gateway Connecting Your On-Premises Platforms to the Cloud

CloudLink is Mitel’s innovative application development and delivery solution. Our Blog Post from last month provides an introduction and overview. As discussed, CloudLink allows businesses to leverage their existing Voice and IT assets, while adding and extending new capabilities from the Cloud. A key component of this app development and delivery solution is the CloudLink […]

Access Mitel’s Entire Pallet of Tools via TCI Host – Your Customized Cloud Voice Service

TCI Host service is all about flexibility Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your platform to the cloud and reduce your overall telecom costs. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models you can choose from depending on your business’s unique situation, and […]

Mobilize Your Enterprise With Mitel’s MiVoice 6900 Premium Desk Phones

Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone. Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices. 6900 Series […]

The 5 Most Important Contact & Call Center Trends

We’ve seen a lot of changes to the call center and Customer Experience landscape in recent years. Cloud communications and a distributed workforce have been on the minds of many our clients. The need to integrate social media channels is becoming more important than ever. Here are 5 of the strategic trends shaping up to […]

Internet of Things: How Mitel is Giving Machines a Voice

Connecting devices allow businesses to operate more efficiently. The IoT’s ability to automate tasks like monitoring, sensing, and data collection is driving its adoption across many industries. A new IoT innovation is being enabled by Mitel – giving connected devices a ‘voice’ to alert people who can interact and address whatever situation a device is […]

Mitel CloudLink Streamlines App Development to Empower Business Transformation

Businesses are continually looking for ways to streamline and automate workflows and increase productivity to the point where all elements of their organization – people, processes, data and things – can connect and communicate seamlessly to enable growth. Mitel addresses these needs with CloudLink, an application development and delivery platform that allows businesses to leverage […]

Why Affordable Call and Screen Recording Makes Good Business Sense

Many industries are faced with legal and regulatory compliance guidelines that require them to record their phone conversations, but businesses in every industry can benefit as well. Here’s how… Document customer transactions, both Voice & Screen Meet compliance requirements Resolve customer disputes Enhance employee productivity Improve internal processes Train and coach customer service representatives Call […]

The “Cloud” Defined – What it Means for Your Small or Mid-Sized Business

Imagine being able to access company data, applications, services, and resources Anytime, Anywhere. That’s the idea behind the “Cloud” – an efficient, flexible and cost-saving IT platform – that small and mid-sized businesses are rapidly adopting to save money and improve day-to-day operations. The Cloud makes it much easier for small and large enterprises to […]

Managing Multiple Offices? TCI Connects the Dots

Wherever you have office locations, TCI’s National Account team takes care of everything, including the design and implementation of your new systems. We’ll also arrange the office infrastructure and cabling for you, including wireless access points. TCI makes it easy for you to expand your business regionally, nationally or internationally, providing you with… Simplified procurements […]