Traditionally for technology investments, CFOs most often preferred capital expenditures over operating expenses because they could take advantage of the amortization and depreciation of those investments over an extended period. There’s a growing argument, however, that operating expenditures (OpEx) have distinct advantages over capital expenditures (CapEx). Operating expenses are used for the day-to-day costs of […]
We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more flexible social media interactions, and innovative ways to involve artificial intelligence. And when the pandemic pushed businesses to modernize their business communications overnight, we’ve seen […]
There’s no question that the customer experience (CX) has undergone a dramatic shift in the past few years. Consumers are online more than ever. Like the rest of daily life, CX has become a true blend of the digital and “live” worlds. Most people channel-switch without thinking these days and consumers will only want the […]
Our new strategic partnership with RingCentral makes it easier to leverage one of the best cloud-based UCaaS options available today. RingCentral Message Video Phone (MVP) is an all-in-one solution that can easily meet the changing needs of your workforce. Upgrading to RingCentral provides everything you need to build a company culture that will position you […]
Innovation and productivity are key factors in the growth and success of any company. When workers were suddenly forced home in March 2020, many thought innovation and productivity would plummet during the pandemic lockdown. Against expectations, by November of 2021, productivity had increased. A study by Microsoft showed that 82% of company leaders felt their […]
As companies continue with hybrid and remote work arrangements, human resource departments have had to reorganize their priorities. When asked what they saw as their primary role in their organizations in 2021, 65% of HR professionals pointed to “keeping employees engaged and building a supportive company culture,” according to a recent survey. Replacing the Physical […]
Whether you’re faced with relocating the company headquarters or adding a new office, ensuring a successful Day One requires that you plan ahead – especially when it comes to office technology. Engage your local TCI relocation experts well ahead of your move date – keeping in mind that some services can take as long as […]
Businesses are finding it increasingly difficult to encourage team collaboration. When successful team skills are absent, your business can end up as a collection of competing silos and individuals. Collaboration Challenges Poor Engagement – Developing a collaborative group starts with the team itself. This includes buy-in concerning process, direction and expected outcomes. If teams aren’t […]
Business leaders have been running in emergency mode trying to adapt to workplace limitations imposed by COVID and the mandates intended to limit its spread. Often, businesses made do with a mix of communications solutions from different vendors – with varying results. Now is the time to re-assess and refine: Integrate Communications Many businesses are […]
Many organizations are building on the lessons of the past few years and finding a balance between remote and in-person work. As many companies prepare to welcome some employees back to the building (while others may not physically come back at all), it’s unlikely the workplaces we return to will look or function the same […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.