The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools. If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and […]
Take your public service to the next level with unified communications solutions that enhance the citizen experience while ensuring the effectiveness, efficiency, survivability, and compliance of your services. We Understand Government Communications Challenges Operability and Efficiency – With TCI as your local partner, your organization can deliver better services while making staff more efficient in […]
If you’re using a NEC SL2100, SV9100, or 3C System, this transition will occur over the next few years, with key dates to keep in mind: December 31, 2024: Last day to order new NEC systems March 31, 2025: Final date for NEC to ship ordered hardware March 31, 2026: End of technical support from […]
The capabilities and scope of the traditional call center have expanded as technology continues to evolve. Today’s contact center operations can range from a few customer service representatives in a small business to enterprise-level corporations with hundreds of agents spread across multiple regional offices and remote telework locations. TCI’s contact center experts can get you […]
How to Fortify Your Digital Fortress Effective cybersecurity is not a “set it and forget it” panacea but an active, ongoing process. To establish a robust security foundation, your IT team must diligently implement and maintain these critical best practices: 1. Restrict Administrator Privileges Limit administrator access on user devices. This simple step can thwart […]
As hospitality leaders gear up for the busy summer season, plenty of technological tools are available to streamline operations and provide an overall improved and immersive guest experience. Whether it’s enabling multimodal technology for frontline workers, AI-powered tools, or hybrid cloud solutions, investing in modern UC solutions is something every property manager should take time […]
Roughly 70 percent of the American workforce is in frontline positions, filling essential customer-facing roles. They’re on the front lines, quite literally, of the industries making the world go round, including: Healthcare Education Manufacturing and construction Retail and customer service Hospitality and food preparation Public safety Fulfillment and delivery In the past few years, the […]
Finding ways to improve high-speed connections for voice and data networking, while cutting costs, is important for the financial health and competitiveness of any business. The easy way to achieve fast results is to have the TCI team look over your provider’s bills and look for ways to optimize your services. Our decades of industry […]
With the majority of workers now back in their offices or working a hybrid schedule, conventional wisdom says there is nothing better for team collaboration than a face-to-face setting. There are lingering concerns regarding remote work like social isolation, lack of engagement, and challenges with direct supervision. If you already work on a globally distributed […]
To increase profitability, you need innovative technology solutions that keep existing customers loyal while attracting new business. TCI’s proven Financial Services Solutions allow you to differentiate yourself from the competition with communications, collaboration, and customer experience (CX) applications that result in better customer and employee interactions. We Understand the Digital Challenges for Financial Institutions Investment […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.