The term omnichannel refers to connecting your customers to your business across all available channels – web, voice, smartphones, social media, PCs, email, text, etc. – with a consistent experience and message. In our digital world, customers want to choose the method of contact that makes the most sense for them at any given time. […]
With MiCloud Flex, you get a business phone system that just works… Designed for large enterprises and companies that require a more customized unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through Mitel’s global, mobile cloud. The brains of the system reside in geo-redundant data centers. Your people access […]
Looking to stay more connected with your customers and co-workers? Missing critical calls? Does your business rely on being available for every revenue opportunity? Available as a subscription-based service for the MiVoice Office 250 platform, Mitel’s new OfficeLink App connects your phone system to the Cloud. The app supports mid-call functionality features not typically available […]
Is your business outgrowing its phone system? Looking for more mobility or new tools to compete? MiCloud Connect lets you move communications and collaboration to the cloud with confidence… And beat the competition by making your teams more productive, enhancing the Customer Experience, and improving your business intelligence. All this from Mitel, the global leader in […]
CloudLink is Mitel’s innovative application development and delivery solution. Our Blog Post from last month provides an introduction and overview. As discussed, CloudLink allows businesses to leverage their existing Voice and IT assets, while adding and extending new capabilities from the Cloud. A key component of this app development and delivery solution is the CloudLink […]
TCI Host service is all about flexibility Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your platform to the cloud and reduce your overall telecom costs. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models you can choose from depending on your business’s unique situation, and […]
Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone. Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices. 6900 Series […]
When you combine flexible communications, mobility and the cloud, borders disappear, barriers collapse, costs drop and productivity rises. If these sound like the kind of advantages you want to bring to your business, it’s time to move to the Cloud with TCI Host. Talk, Chat, Share & Meet With TCI Host, you get all the […]
We’ve seen a lot of changes to the call center and Customer Experience landscape in recent years. Cloud communications and a distributed workforce have been on the minds of many our clients. The need to integrate social media channels is becoming more important than ever. Here are 5 of the strategic trends shaping up to […]
Connecting devices allow businesses to operate more efficiently. The IoT’s ability to automate tasks like monitoring, sensing, and data collection is driving its adoption across many industries. A new IoT innovation is being enabled by Mitel – giving connected devices a ‘voice’ to alert people who can interact and address whatever situation a device is […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.