While voice-based channels remain the primary communication method with customers today, consumers are increasingly expecting, even demanding, to interact with companies through alternate methods such as text, web chat, email and other social media tools. This means that every company MUST become as fluent in these emerging media channels as they are with voice communications […]
Phone systems have traditionally been deployed on-site, but the lure of the Cloud is strong. Many multi-site businesses are now using a hybrid combination of both… deploying an on-premises system at headquarters and Cloud solutions for the branch offices – all interconnected and centrally managed in a hybrid arrangement. Click here for Mitel’s helpful Decision […]
With voice and data converging in today’s IT environments, you need a technology partner with the know-how to implement and maintain a unified network that can handle everything you throw at it. Whether you are implementing VoIP, SIP or UC on your LAN, the success of the deployment hinges not only on the system you […]
Avaya filed for Chapter 11 protection in January. If you’re an Avaya customer or were considering one of their systems, Mitel and TCI are ready to help. Ready for Tomorrow With any Mitel solution, your investment is future-ready, even as you grow or decide to shift from on-premises to cloud communications. Mitel’s expansive portfolio of […]
What is Sound Masking? Sound masking is the process of adding a low level, unobtrusive background sound created by special digital generators and distributed by normally unseen speakers through an area to reduce distractions or provide confidentiality where needed. The sound is typically introduced through speakers installed in or above the ceiling. The sound is […]
A major challenge for businesses in every industry is how to maintain and increase competitive advantage in today’s dynamic economy. Companies can no longer simply differentiate their products and services along a single dimension – like price, features, quality, and support. Except for commodity goods and services, the lowest price doesn’t guarantee a sale, poor […]
Individually Designed… Flawlessly Engineered… Meticulously Implemented Solutions Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements. Every […]
Mitel’s award-winning Mass Notification solution enables faster delivery and acknowledgement of vital information to your customers, employees, and other constituents. From routine billing notices, order status, and appointment reminders to crisis events such as outages, recalls, and emergency response, Mitel enables you to deliver personalized information in real-time to the right people at the right […]
The way we communicate is changing forever. Our connected world is undergoing a digital transformation, creating fundamental shifts in the way we work and live. With an aggressive strategy focused on innovative application development, Mitel is transforming TCI’s business too, enabling us to refine solutions to meet our customers’ specific industry and business communication needs. […]
Business communications and carrier services are no longer just a ‘required’ cost of doing business. In today’s competitive landscape, optimized communications services are a competitive advantage. As your trusted IT and Telecom services advocate, TCI helps you select, source and implement what you need at the best prices: Broadband Internet Access SIP Trunking Metro Ethernet, […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.