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Call Recording… Capture & Archive for Improved Compliance & Customer Service

Here are just some of the compliance regulations your organization may need to address:

  • SOX: The Sarbanes-Oxley Act
  • HIPAA: Health Insurance Portability and Accountability Act
  • PCI-DSS: Payment Card Industry Data Security Standard
  • Financial Services Authority
  • FDCPA: Fair Debt Collection Practices Act

For businesses that need to record voice transactions, service calls and other conversations as part of meeting their compliance obligations, there’s a convenient solution… Simply add a call recording capability to your phone system.

Just some of the benefits…

  • Better customer service
  • Timely training
  • Dispute resolution
  • Tracking down information for customers
  • Isolating critical aspects of each conversation

Today’s call recording solutions support single-site workgroups and multiple locations with advanced features. Monitor all calls, or record on demand. Recordings are stored anywhere you choose. You also have access to several useful features…

  • Search and retrieve calls for playback
  • Attach to email, link to CRM records, and more
  • Assign access rights to individuals and groups
  • View the real-time status of users

Learn more about how call recording solutions can help you organize and improve your business communications.
Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Voice Documentation for Your Business… The Benefits of Call Recording

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations.

With Call Recording your organization can quickly capture, organize, archive, playback, and share voice documentation for valuable insight into customer interactions and organizational performance.

Call Recording can be used to solve these common business problems…

  • Information Exchange – Share information quickly, seamlessly and securely without the need to transcribe. You decide whether you need to monitor all calls or record on demand.
  • Risk Management – Record telephone interactions to reduce the risk and ramifications of miscommunication with customers. Examples include improperly filed insurance claims, business to business purchasing, perishable goods orders, and financial transactions.
  • Dispute Resolution – Sort through “he said, she said” customer disputes, adhere to industry best practices, and ensure compliance with government regulations.
  • Employee Development – Complement training programs and enhance employee skill-sets through the systematic review and evaluation of vital business communications functions, including sales, customer service, and collections.

Another popular and even more valuable solution is Screen Capture… Banks and financial institutions especially like this capability because it enables multimedia interactions to be recorded.

With Call Recording you can affordably create a central call record archive to meet unique compliance mandates, facilitate improved internal collaboration, and improve the Customer Experience.

TCI can help you leverage Call Recording to solve your unique business challenges. To get started, contact us today at (703) 321-3030 or info@tcicomm.com.

 

Why Affordable Call and Screen Recording Makes Good Business Sense

Many industries are faced with legal and regulatory compliance guidelines that require them to record their phone conversations, but businesses in every industry can benefit as well.

Here’s how…

  • Document customer transactions, both Voice & Screen
  • Meet compliance requirements
  • Resolve customer disputes
  • Enhance employee productivity
  • Improve internal processes
  • Train and coach customer service representatives

Call and screen recording also enables improved collaboration by allowing employees to share specific call segments, along with text-based notes. They can send out a request for help throughout the organization, and quickly deliver the right information to the customer, improving the customer’s experience.

Our experts are ready to help you with a call and screen recording solution that’s customized for your business. To get started, contact us today at (703) 321-3030 or info@tcicomm.com.