Posts

7 Office Trends Redefining Online Team Collaboration

The way people use technology continues to shift quickly, and consumer behaviors and expectations are bleeding into business environments, creating new requirements and methods of doing business.

Here are several important office trends redefining how businesses and people collaborate online.

1. Using More Outsourced Resources – Freelancers and consultants fill various roles depending on a company’s size, priorities, and policies. Whether enterprise or SMB, some companies use the expertise of outside resources to provide a necessary perspective, service, or advice to help businesses. Other companies use outsourced workers to quickly scale up and down, improving their agility and flexibility. Businesses using freelancers, consultants, or other types of remote support need robust online collaboration tools to connect these outsourced workers and the company’s staff to work effectively and efficiently.

2. The Rise of Solopreneurs – The trend of companies using more outsourced workers and the rise of solopreneurs go together. Solopreneurs run their single-person businesses, often relying on contracting or consulting work for employment. They’re usually experts in niche areas. As more workers become solopreneurs, companies will increasingly have to look outside of their walls to fill needs in those specialties. Your online collaboration tools should be user-friendly, so solopreneurs don’t need to become experts in obscure software to get on board and pitch in.

3. Cloud Enablement and the Rise of Mobility – With increased connectivity, the proliferation of smartphones and tablets, and a global economy, mobility changed the game for many companies. With today’s cloud-based technology, work is an activity, not a location. Files and other resources once chained to the office are now available from anywhere with a decent Internet connection. Online collaboration tools are more important than ever to connect those in the office, those traveling, those working remote or hybrid, or outsourced resources to keep work moving productively.

4. Real Estate Consolidation and Savings – Real estate can be pricey for businesses, with some urban areas commanding $100 or more per square foot of office space — a 10×10 office costs a staggering $10,000 per year in some places. Enabling remote workers can help keep real estate costs under control by reducing your need for space, avoiding relocation, and more. Without a good online collaboration tool designed for remote workers, it’s tough for workers to connect with their in-office counterparts to get work done.

5. Hyper Specialization – When you need an expert in a particular field, there’s a good chance they won’t live near your office. Some are willing to relocate. But many are not. If your much-needed expert feels like staying put, you may need to make concessions to bring them on board. Or you might have to offer them work-hour flexibility as a perk to seal the deal. Either way, it makes hyper-specialization another factor putting pressure on companies to use reliable online collaboration tools to stay competitive.

6. Wanderlust and the Rise of Ex-Pats – Have you seen House Hunters International? It’s not just showcasing ex-pat retirees settling into another country to spend their golden years with an exotic sea breeze tickling their noses. More people on the show are working professionals who want to travel or live abroad while continuing to work. This trend is growing, and innovative companies are leaning on online collaboration to help enable staff to work where they want to keep key talent on board.

7. Bring-Your-Own-Device – BYOD shouldn’t be a big surprise when it comes to identifying trends that are redefining online collaboration. Bottom line: companies that enable BYOD must find an online collaboration tool that works across various platforms, including smartphones, tablets, and computers. This trend points to the need for a user-friendly interface that’s intuitive and easy to use. If it’s not easy to use, workers will be quick to abandon it, hurting productivity or spawning pockets of shadow IT.

Adapt to Stay Competitive

The workplace is changing fast and leading to a revolution in how we collaborate online. Innovative companies and savvy tech providers adapt to stay competitive and ensure work gets done. Whether you’re affected by one of these trends or all of them, it pays to know the forces reshaping the landscape. Because the more you know, the better you can respond.

Let’s talk about your business and how you can exploit better Online Collaboration tools. Contact TCI today at: (703) 321-3030 or GetHelp@tcicomm.com.

 

Act Fast… RingCentral Promotion for Mitel On-Premises Customers

This offer expires December 31, 2022

Upgrade to the #1-rated cloud communications and collaboration solution – RingCentral MVP (Message. Video. Phone.) service – ranked as a market leader on the Gartner Magic Quadrant.

For existing Mitel on-premises customers moving to the cloud, you’ll receive:

  • 20% discount off RingCentral MVP service
  • 2 months free for a 2-year term or 3 months free for a 3-year term
  • May be eligible for free phones (up to 50)

Why is RingCentral MVP So Popular?

  • Unmatched SLA-backed reliability – 12 quarters at 99.999% uptime
  • Class-leading security / Advanced analytics and insights
  • Advanced team messaging, video meetings, and telephony features
  • 275+ integrations with mainstream business applications
  • Global footprint with local and toll-free in more than 110 countries

For more details and to take advantage of this limited-time offer, contact us today: (703) 321-3030 or GetHelp@tcicomm.com.

 

Too Busy? How Cloud Phone Systems Provide Time Saving Solutions for IT Managers

Often working with limited resources and a small team, IT managers shoulder an immense set of responsibilities. In addition to implementing new growth initiatives, there are multiple systems to maintain and often multiple locations to support. With more users on the move, their jobs have only become more complicated.

Moving to a cloud phone system can go a long way toward alleviating this heavy workload and give your IT team more time to focus on higher level business initiatives. Here’s how…

  • Reduce Multi-Vendor Management – Managing multiple vendors not only impacts daily productivity, but outdated systems that are patch-worked together typically cannot deliver a consistent user experience, especially when you add different devices to the mix. Troubleshooting problems is more time-consuming, and because the systems may not be integrated, you’re not getting a consolidated view of your operations.
  • Lower Total Cost of Operations – Managing to budget is a core responsibility for every IT leader, and a cloud phone system can help you predictably meet departmental targets. By working with just one vendor instead of many, you’ll lower the total cost of operations by reducing the complexity of day-to-day management and time spent troubleshooting. You can also mix and match the customized features you need without paying for ones you don’t.
  • Future-Proof Your Business – One challenge with traditional phone systems is that the technology ages quickly. With a cloud system, you can always take advantage of the latest features and applications. Plus, there are increased opportunities for integration with other business applications. Employees can leverage new capabilities as they need them, without ever involving the IT team.
  • Headache Relief – By reducing complexity, a cloud phone system will save you time and allow you to focus on mission-critical IT tasks that drive productivity across the business. With easier implementations and uniform deployments, your IT team can spend less time training users and more time working on high-value projects. You might still have headaches, but they won’t be caused by your phone system.

If you’re an overworked and understaffed IT manager, wouldn’t it be nice to stop worrying about at least one of your systems?

If you’re thinking “yes,” then consider transitioning your business phone system to the cloud… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Get to Know TCI’s Latest Cloud Communications Service… RingCentral MVP

Our solutions line-up expanded earlier this year with Mitel’s rollout of RingCentral MVP cloud service. It’s become a popular option for organizations that are ready to transition to the cloud from their Mitel on-premises systems.

And, if your current cloud provider is falling short, MVP is ideal for anyone looking to streamline internal collaboration and better connect with their customers.

With integrated Messaging, Video Meetings, and Cloud PBX, RingCentral MVP offers:

  • A unified, collaborative hub for team messaging, video meetings, and telephony
  • Enterprise-grade security and unmatched reliability with a 99.999% uptime SLA
  • A global footprint in 100+ countries and localized in 15+ languages
  • 250+ out-of-the-box integrations with business apps and open APIs for custom needs
  • Simple and centralized web-based user and system administration
  • Advanced analytics and insights
  • Access from anywhere on your device of choice — desktop, tablet, or mobile.

Here’s more on each element of MVP — Message. Video. Phone — and how the service integrates with the Business Apps your team uses every day:

Message

  • Message colleagues and clients from your PC or mobile device. Invite guest users to collaborate for free.
  • Set a custom status to indicate your availability.
  • Create teams around projects, specific topics, and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

Video

  • Join meetings easily — no downloads or plugins needed.
  • Enjoy HD audio and video, and screen share with up to 200 interactive video participants.
  • Easily schedule meetings with calendar integrations with Office 365 and Google Calendar.
  • Switch a live meeting between devices with one click.
  • Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and powerful background noise reduction technology for a great participant experience.

Phone

  • Use one business phone number for calling, business SMS, MMS, and fax, so your personal number stays private.
  • Customize settings such as business hours and greetings, and route incoming calls efficiently to specific departments with a multi-level auto attendant.
  • Manage active calls efficiently with advanced call controls to transfer, record, flip, or park the call.
  • Flip live calls between your desktop and cell or switch a call to video in just one click.

Integrations

  • Bring advanced communications functions into the productivity apps you use every day like Microsoft and Google.
  • Automate your sales cycle and enhance delivery and customer support through integrations with Salesforce, Zendesk, and ServiceNow.
  • Back up your communications data with RingCentral Archiver to your preferred cloud storage provider like Smarsh, Google Drive, Dropbox, and more.
  • Build custom integrations with open APIs to meet your business’s specific needs.

Bring your teams and customers together on the industry’s #1 business communications platform. Let’s talk about your business and how we can connect you to achieve more success. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

The Power & Business Benefits of a Single Platform UCaaS Solution

Create new opportunities to boost efficiency, improve employee experience, and better serve customers.

For all the power we now carry in our pockets with our phones, many businesses still struggle with enabling seamless communications and collaboration in the world of remote and hybrid work.

Apart from the fact that talking — real-time audio conversation — has become one of the least popular communication methods, and collaboration platforms are incredibly diverse, there’s a wide variety of solutions for messaging, video conferencing, file sharing, whiteboarding… the list goes on.

Many businesses have invested in a Unified Communication as a Service (UCaaS) platform to replace their old fragmented systems. The next step is to integrate communication and collaboration into one platform.

The Benefits of Bringing it all Together

Bringing communications and collaboration into a single, purpose-built platform delivers four key benefits.

1. Remote work. Recent research from the SMG Group shows that hybrid work environments are a crucial differentiator when people are looking for jobs. This helps businesses attract and retain top talent and makes it easier for employees to collaborate.

2. Business-app integration. Having communication and collaboration tools all on one app makes it much easier to integrate with your other business apps and processes. Why? It gives you a single integration point rather than having to integrate with multiple apps in a patchwork solution.

3. Cross-channel communication. A universally compatible platform works, regardless of device or operating system. This lowers the burden on your IT staff to troubleshoot compatibility issues and is another enabler of productivity and collaboration for your employees.

4. Asynchronous and live communication. Real-time communication is sometimes essential. But not every discussion or workstream must, or can, happen in real-time. Asynchronous chat helps everyone stay current between live calls no matter the time zone or hour of the day.

How to Choose the Right UCaaS Solution

Once you’ve decided to move to UCaaS that combines communication and collaboration tools on a single platform, remember that not all of these solutions are created equal.

Here are the must-haves to consider as you evaluate moving to a new UCaaS solution…

  • Ease of onboarding. Is the platform easy to use, with a friendly user interface? Will the vendor help with change management as you migrate?
  • Security. How does the vendor address issues like encryption and authentication? How do they keep your data safe from cyberattacks?
  • Reliability. Does the service have guaranteed uptime? How robust is their customer service in the case of an adverse event?
  • Versatility. Is the solution compatible with the other business programs you use every day? Do they offer a comprehensive suite of integrations and/or API availability to draft your own?
  • Global integration. Will the platform be as reliable and responsive in Europe and Asia as it is in the United States?

Together is Better

If your business is experiencing barriers to working together across the office, remote and hybrid work environments, your local TCI team can help bring your communication and collaboration together. Contact us today: (703) 321-3030 or info@tcicomm.com.

How Successful SMBs Are Exploiting New Opportunities in the Future of Work

Coming out of the disruption of the past few years, how the world of work is changing is becoming more apparent. Challenges remain, but there are also opportunities for small- and mid-sized businesses (SMBs) to set a course for sustained success.

Successful SMBs are adapting to the shifting terrain. A recent SMG Group study reveals two main challenges to navigating ongoing changes and preparing for a prosperous future…

  • There has been a significant power shift from employers to employees. It has, in many ways and many sectors, become a seller’s market for employees’ skills, expertise, and time. As a result, competition between businesses to attract and retain the best people is intense.
  • There is a need for longer-term strategic thinking. Businesses are reviewing the decisions they made to survive during the pandemic. And many are realizing those decisions have led to disjointed technology solutions, overly complex processes, and inefficient systems.

Factors making successful SMBs optimistic about the future…

1. Resilience

Many digital transformation strategies adopted over the past few years were applied reactively and ad hoc. Businesses implemented disjointed technologies, putting multiple systems in place that don’t necessarily play nice with one another. Many of the solutions were needlessly complex and may buckle in a changing environment.

Unified and simplified technologies have played a role in making businesses more resilient. This is particularly true for Unified Communications as a Service (UCaaS) options. Industry-leading UCaaS systems bring features like advanced messaging, phone, and video together in one app, centralizing and simplifying communication. By bringing internal and external communications together, teammates can collaborate more efficiently and communicate more effectively with customers.

2. Putting People First

As important as technology is, it is simply an enabler. Running a successful business is about people: your employees and your customers.

The SMG report identifies people as a significant priority for businesses that want to future-proof their operations and continue to thrive. Hybrid work, once a rare offering for unusual circumstances, has been fully embraced by both employees and employers: 90% of SMBs that have adopted hybrid work find it valuable. And for job seekers, hybrid work is a significant priority: over 80% of applicants to a well-known job board said they’d feel more loyal to their employers if their work environments were flexible.

When many businesses switched to a digital workplace, much of the focus was on the technology needed to facilitate it, not on the people who would be using that technology. Working remotely exposed significant gaps in the digital employee experience, with some employees feeling they have been left on their own to manage multiple incongruous technologies without timely support.

Simplified UC tools that bring together multiple modes of communication make it easy for people to work together and work flexibly. Collaboration across geographies is faster and easier for employees, ensuring they feel supported no matter where they work. Using centralized, cloud-based tools eliminates the hassle of deploying and managing systems in multiple locations and helps keep your business agile.

3. Getting and Staying Agile

The agility that new technologies provide has proven to be a fundamental enabler of SMB growth. The SMG report shows that 80% of SMBs committed to technology adoption and investment anticipate revenue increases. The reason is simple. Many businesses have discovered that the customer experience is directly correlated to the employee experience. Happy, productive employees have happy, productive interactions with customers. And agility enabled by new technologies is fundamental to employee happiness because it allows them to work effectively from anywhere and still deliver excellent customer service.

Giving employees the ability to quickly adapt to changes like this while still working in a hybrid or remote environment, without struggling with outdated technology, is crucial to an employer’s ability to attract and retain top talent.

Plan Now for a More Prosperous 2023

Let’s talk about your Future of Work. Your local TCI experts are here to help you create an agile, successful work environment. Contact us: (703) 321-3030 or info@tcicomm.com.

4 Ways Leaders Can Better Support Hybrid Workers

COVID arrived without warning and created an immediate and massive disruption in our lives. Millions were urgently deployed to their homes to work – an experience few of us imagined would last more than a few weeks, let alone two full years.

Once workers experienced greater freedom and control over their lives, they naturally resisted giving it up. And unlike any other time in our lives, workers not only have more employment choices than ever, but millions of people quitting their jobs every month confirm that many are willing to find a new employer when theirs is unwilling to support their needs.

Hybrid is the New Normal

Gallup’s CEO, Jim Clifton, recently said that his organization’s research shows most workers want to come into the office some days to connect and socialize with their colleagues and make critical decisions together. But they want their employers to realize that they have been profoundly changed over the past two years and need a manager who will work with them individually to make their hybrid work schedule align with their personal lives.

Flexibility is Critical

After talking to several thousand of his own organization’s employees, PwC’s U.S. Chair Tim Ryan said it this way:

“We don’t believe the war for talent is going to decrease. We think we will be in a period for the next 10 years of labor shortage. And, what came through loud and clear is that people want choice in every word. Hybrid is just the tip of the iceberg. The best talent wants choice.”

For every manager wondering how to navigate and lead in the post-COVID work era, we offer these four nuggets of advice…

1. Don’t fight change.

If you close your eyes and imagine how all of us will be working five or 10 years from now, you’re unlikely to envision people being in the office more than they are today. As technology improves, it’s logical to assume even more jobs will be accomplished remotely, not fewer. And so, by fully accepting that remote working is indeed the future, you’ll be able to devote greater attention to growing the managerial skills you’ll need to effectively lead a team you don’t get to see together most days.

2. Be very intentional in scheduling and what gets done in the office.

Workers’ biggest complaint about being in the office today is that the work they end up doing onsite can get done just as easily at home. Intentional managers see this flaw and schedule their team meetings and dole out assignments in advance so people are more productive and prepared to present. They encourage employees to socialize and connect, knowing that they will collaborate better when working remotely. They provide a predictable schedule so their people can plan ahead, arrange daycare, and make arrangements for their children.

3. Know that every employee is different, listen to them personally, and seek to support them individually.

People want and need to know that their manager cares about them as a person. And one of the best ways you can demonstrate that you care is to listen to how returning to work has affected their lives. Your goal isn’t just to understand the impacts but to make unique accommodations where possible. Giving someone permission to come in a few minutes late so they can take their child to school – or get on the road early to beat traffic on the way home – prove to be minimal concessions that carry huge paybacks.

4. Manage everyone with the same concern.

A recent survey shows that most people (60% or more) have jobs that demand they come to a workplace every day. And while people whose jobs can be performed remotely are getting most organizations’ greatest attention right now, wise managers are intensely focused on supporting the people who must commute every day, put their kids in daycare, and never get a chance to work from home. Finding ways to make their work lives more accessible and more fulfilling mustn’t get lost in this moment. Your job as a manager is to be a supportive advocate for every person you lead.

TCI has hybrid work solutions that keep your people connected with the technology and tools they need. Contact us today at (703) 321-3030 or info@tcicomm.com.

Top 6 Benefits of RingCentral MVP for Mitel On-Prem Customers

Cloud communications make it easier than ever to collaborate, connect, and work together effectively

To keep up in this new era of remote and hybrid work models, it’s imperative that organizations proactively adapt to this emergent way of communication and way of doing business.

Mitel and RingCentral have created a seamless cloud migration process specifically for Mitel on-prem customers, providing you with an effortless path to the cloud…

1. Easy Transition

RingCentral and Mitel worked together to ensure that your transition to RingCentral Message Video Phone (MVP) will be as smooth and hassle-free as possible. We’ve made the migration process simple for Mitel customers, with no disruptions at all to your business.

2. Improved Flexibility

RingCentral MVP’s integrated system allows you to seamlessly switch between various platforms, such as effortlessly going from your video call to your cell phone, without interrupting any communications. This makes remote work so much easier!

3. Superior Security and Privacy

Trust that your data is safe at every level with exceptional security, global reliability, and privacy. With dynamic end-to-end encryption, we empower our customers to do their best work – from anywhere and everywhere.

4. First-class Reliability

The importance of connectivity is at an all-time high during this age of remote and hybrid work environments. With reliability as a critical factor in productivity, RingCentral effectively shields you from ever having a dropped or poor connection.

5. Seamless Integrations

This cloud solution blends in smoothly with the business tools you already use every day. With its pre-built and custom integrations, MVP will make work significantly easier, boost productivity, automate workflows, and reduce the annoyances of daily tasks.

6. All-in-one Solution

By having a unified communications platform that does it all – message, video, and phone – on any device of your choice, RingCentral MVP’s single-solution approach eliminates the necessity of using multiple tools to get the job done.

Video: RingCentral MVP – Welcome to Simpler Communications [2:25 min.]

Better, Faster, Stronger

RingCentral MVP puts all your communication tools in a single hub on your desktop, making them effortlessly accessible, easy to manage, and enabling focused, effective collaboration for your teams – whether they work in the office, at home, or any place in between.

The TCI, RingCentral and Mitel partnership works harder so that you can work smarter.

NWEA – RingCentral Customer Success Story

It’s Time to Start Achieving Your Top Business Priorities

Take advantage of what RingCentral MVP has to offer and start seeing a difference in your quality of work today. With the simple transition from your current on-prem solution to RingCentral MVP, you will unleash the full potential of this easy, intuitive all-in-one tool with support from our dedicated teams, layered security, and a full force of advanced integrations.

Explore the possibilities of cloud communications… Contact TCI today: (703) 321-3030 or info@tcicomm.com.

Attn. Nonprofits… 4 Things to Prioritize in Your Communications Solution

Nonprofits are built on connections from donors to community members, board members to beneficiaries, and staff to clients.

Whether large or small, saving the environment or helping those in need, a nonprofit’s everyday operations hinge on its ability to link staff, volunteers, and the community. It’s vital to have seamless communication at every level to ensure mission success.

TCI supports leading associations and nonprofits across the DC region.

We recognize nonprofits have unique needs, and their communication solutions should reflect that. Here are 4 key requirements that should go into nonprofit communications systems…

1. Budget-friendly

Many nonprofits operate on shoestring budgets, dedicating their limited resources to those most in need. Cost efficiency is high on the list of priorities, so they’re looking to get the highest return on whatever they invest in their organization.

Often, nonprofits can only afford to update one operation element at a time. They may have the funds to update their phone system but still rely on their existing computers or vice versa.

Nonprofits also require multipurpose, budget-friendly solutions. Integrated technology that combines several functions in one easy-to-use package gives staff more tools to work with and less hassle.

2. Reliable

Nonprofits are often busiest in times of crisis. Whether they offer food and shelter after an emergency or provide guidance for those navigating financial difficulties, representatives must be a calming presence when their clients need them the most.

Nothing is more frustrating than waiting in a call center queue for hours only to have the line cut out or bounced from agent to agent while your case is processed. With clients and donors often revealing sensitive information, they also want to be reassured their data is safe.

Often, nonprofits serve an expanded client base with only their original, limited resources. This can lead to a frustrating disconnect between donors, workers, and the people they serve. Nonprofit staff and the people they help deserve the best communications systems so everyone can get the help they need.

3. Flexible

The people who run nonprofits often wear many hats: the executive director may double as the face of public relations; the finance manager might also hand out donations and plan events; the head of marketing could very well be the IT guru. Everyone pitches in and does what they need for the sake of the organization’s mission.

These multitasking heroes need their communications solutions to be as modern and flexible as they are. Whether they’re coordinating fundraising events from their office or conducting research in the field, they must be able to connect seamlessly no matter where they’re based.

Modern collaboration apps put teamwork in the palm of your hand – or on your mobile phone, laptop, desk phone, or tablet. With the ability to instant message, video chat, share documents, and route calls, nonprofit staff can deliver better client experiences and increase productivity.

4. Easy to Use

The average schedule in a nonprofit is packed. With their days devoted to service, staff doesn’t always have the time for complicated training or inefficient interfaces.

TCI’s Commitment to Nonprofits

Like nonprofit organizations, TCI is dedicated to improving the local communities we serve through technology that supports connections and collaboration. Our locally supported solutions support nonprofits so they can focus on fulfilling their essential missions.

Are You Exploiting Sourcewell’s Discounts for Telecom Solutions? Learn more

TCI’s affordable communications solutions can improve connections between your staff, donors, and clients. Contact us today at (703) 321-3030 or info@tcicomm.com.

8 Reasons to Upgrade to RingCentral MVP

As of June 30, 2020 no new contracts were accepted onto the MiCloud Connect platform. However, if you are currently a Mitel cloud customer considering an upgrade, replacement, or realignment of your current infrastructure, here are 8 reasons why making the change to RingCentral MVP is going to be good for your business in the long run.

1. More Flexibility

The RingCentral MVP platform complements our leading UC on-premises, subscription, and private cloud solutions. With RingCentral MVP, Mitel cloud customers now have more choice and flexibility in how they evolve their current communication and collaboration infrastructure to enhance efficiency, improve productivity, and deliver better customer service experiences.

2. Full-Featured Phones

RingCentral MVP rounds out its communication and collaboration options with full-featured phone capabilities built on a global calling footprint in over 44 countries, local and toll-free numbers across more than 110 countries, and customization settings in 17 languages. Mitel’s 6900 IP Phones are now officially certified with RingCentral’s MVP platform, making it easier for existing Mitel cloud customers to scale operations quickly with employees who can work from anywhere.

3. Seamless Integration

RingCentral MVP streamlines all communication and collaboration into a single, unified, collaborative, cloud-based hub for team messaging, HD video meetings, and telephony. This intuitive solution makes it easier for employees to work efficiently on mobile or desktop clients, so they can interact with each other, partners, and customers whenever they need to and from wherever they are.

4. Higher Capacity Video Conferencing

RingCentral MVP optimizes the virtual meeting room and makes it easier for you and your team to stay connected. Enjoy HD audio and video, and screen share with up to 200 interactive video participants. Easily schedule meetings with calendar integrations with Office 365 and Google Calendar. Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and powerful background noise reduction technology for a great participant experience.

5. More Powerful Messaging

Messaging is still one of the best ways to stay connected with team members when a video meeting is not needed. RingCentral MVP’s integrated messaging features make messaging a more powerful tool for all instant interactions:

  • Set a custom status to indicate availability.
  • Create teams around projects, specific topics, and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

6. One Place for All Your Tools

Too many independent tools keep employees bogged down with managing technology rather than doing their jobs. RingCentral MVP eliminates communications silos and technology gaps with over 275 pre-built integrations and more than 500 open APIs you can leverage to enhance business applications and workflows.

7. Reliability

RingCentral MVP has a proven record of providing service to small, medium, and large businesses in a variety of industries. It’s a secure and reliable platform with 99.999% call service uptime. This ensures your communication system is always running whenever your employees need it.

8. Simplified Management

With so much riding on the capabilities and performance of your communication and collaboration system, it’s important to keep tabs on how it’s performing and how it’s being used. RingCentral MVP is delivered with a simple, centralized web-based user and system administration feature that makes it easier to structure rich analytics and real-time reporting.

You now have an opportunity to leverage the market-leading UCaaS capabilities you need to prepare your business for whatever the future may bring.

Talk to TCI today to make your transition seamless and get the features you need with no hassle or disruption to your business: (703) 321-3030 or info@tcicomm.com.