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TCI Host Cloud Voice Service… Locally Designed, Deployed and Supported

Our TCI Host Service is all about flexibility… Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.

Unified Messaging and Integrated Apps

With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:

  • Integration with business applications from tech leaders like Microsoft and Google
  • Presence Tools
  • Softphone App on Mobile Devices
  • Unified Messaging
  • Remote control of desktops
  • Outlook client plug-in
  • Message retrieval from one synchronized message store

Powerful Collaboration Capabilities

Explore some of the Mitel-powered team building and conferencing tools your users can tap into with their mobile or desktop phones…

  • Virtual workspaces for team meetings, conversations, content review, and project management
  • Team Video Conferencing and Recording
  • Participant management
  • Desktop application sharing
  • Team and private chat
  • Web-based file sharing
  • Document management

In and Outbound Contact Center / Call Center

Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.

  • Integrate with your CRM, like Salesforce, Microsoft, and others
  • Offer Live Agents, Web Chat, Email, Text Messaging / SMS
  • Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
  • Automate and access Full Reporting on Your Customer Interactions
  • Improve Customer Experience
  • Become more efficient

Empower your people to serve your customers better

For a single, low monthly price, you can upgrade their old phones to advanced mobile-enabled, desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.

Contact us today to schedule your TCI Host demo: (703) 321-3030 or info@tcicomm.com.

 

Are You Getting the Full Value Out of Your CRM Platform?

Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with TCI’s Mitel and RingCentral systems.

Using a customized CRM? Our experienced development team can bring your customer data, phone system, and call center together…

  • When your CRM is integrated with your phone system, the contact’s personal details can be set to pop up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details of past transactions.
  • Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.
  • Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive while improving the customer experience.
  • Let’s talk about connecting your phone system and contact center with your CRM platform.
    Contact TCI today at (703) 321-3030 or info@tcicomm.com.

     

Combining Voice & CRM Empowers Your Customer Support & Sales Teams

Hopefully, your customer care and salespeople are busy – responding to prospects and clients, juggling different tasks, taking customer orders, and closing sales. But how can Cloud Voice help them conquer the challenges of a slow season?

Relationship-building is an integral part of a customer-facing salesperson’s job…

With so many current and potential customers, your people need historical records and detailed customer profiles. When your CRM is integrated with your Voice service, salespeople have ready access to all the information they need to personalize their conversations – even when it’s the customer calling your office.

The details of any sales call are a critical component of relationship-building…

Cloud-based phone solutions not only track call records but also allow salespeople to attach client details and notes so they can follow up more effectively in the future. Employees can even record calls to playback whenever there’s a need to reference them.

As the sales day comes to a close, salespeople review the day’s work and tie up any loose ends. They gain renewed confidence that they won’t drop a call, won’t lose track of important client information, and, most importantly, won’t miss a sale.

Customized Cloud Voice gives salespeople the apps they need to make more calls, send more emails and collaborate more efficiently.

Provide your people with the tools they need to ratchet up sales in any season… Contact us today at (703) 321-3030 or info@tcicomm.com.

Better Collaboration… Integrate Microsoft Teams with Mitel-Powered Telephony, Contact Center & CRM

Now you can improve the productivity of your Microsoft Teams users with Mitel’s advanced telephony, contact center and CRM integrations.

Check out the Video Overview

Give your users the calling features they need to be successful with Mitel’s end-to-end suite of communication tools. By pairing Mitel-powered service with Microsoft Teams, you can save time and improve your calling experience with integrated telephony, conferencing, and contact center.

Let Microsoft do what they do best and let TCI and Mitel do what we do best – delivering seamless connections. TCI has over 40 years of industry expertise and Mitel is a global leader in helping businesses connect, collaborate, and provide better experiences for their customers.

Get the Best of Mitel + Microsoft

  • Click-To-Call – Save time and reduce entry errors by simply clicking on any phone number to place a call.
  • Contact Center – Improve your customer experience with integrated options for simple or robust contact center capabilities.
  • CRM Integration – Increase agent efficiency with Mitel’s native CRM integrations including Microsoft Dynamics and Salesforce.
  • Outlook Integration – Easily schedule meetings and automate your presence and call routing as your schedule changes.
  • Single Sign-On – Eliminate multiple logins with our Active Directory integration for a single password across systems.
  • Advanced Telephony – Enhance your collaboration experience with call routing, hunt groups, presence, call history, call merging, and more.

Make the most of your collaboration tools without sacrificing enterprise telephony features… Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

10 Ways TCI Host Service Connects Your Mobile Team and Makes Managing Tech Easier

Without the right tools in place, transitioning from in-office to home-office communications gave a lot of businesses a taste of how difficult it can be to keep conversations going.

In today’s remote working world, don’t you wish your team could be connected seamlessly no matter what device they’re using?

If you’re exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

How TCI Host keeps your employees connected and simplifies your job…

1. Never Lose Your Place with One Stop For Communication.

How much time do you waste by losing the thread of the conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work From Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are key. Everyone on the team can collaborate in real-time.

3. Take The Conversation Smoothly From Text To Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Respond To Important Messages Faster With Visual Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With our Outlook voicemail integration, messages are sent to email so you can scan and prioritize who to call back first.

5. Get To The Right Person At The Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.

6. Know Your Communications Will Be There.

Communications is the heart of any business. You can’t afford a moment of downtime, especially if you’ve invested in integrating your line of business apps with your phone system. If you’re seeking fail-proof redundancy that’s affordable and easy to manage, TCI Host’s architecture and system redundancy is designed to be reliable.

7. Be as Productive On the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do on at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

8. Live In Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

9. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout your business.

10. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

The good news doesn’t stop there… Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

How VoIP Phone Technology Closes the Communication Gaps for Small Teams & Business

Integrated VoIP phone solutions facilitate collaboration with intuitive, easy-to-use technology. They can improve business outcomes and help you compete with the “big guys.” Here’s how VoIP phones can be a game changer for your business…

Enhance Collaboration without Sacrificing Mobility

With VoIP phones, everyone in your company stays connected, no matter where they work. Using a smartphone mobile app, your employees can take their in-office phone capabilities wherever they go. Employees can seamlessly transfer calls across devices and tap into features such as audio, web and video conferencing, group messaging and SMS to instantly connect to office colleagues.

Focus on Business, Not Your Phone Service

Because VoIP phones are easy to deploy, your employees will transition to your new system with minimal disruption and minimal training. This means your staff will spend more time on the big picture and less time on non-productive tasks. With new technology that’s updated regularly, frustrating service problems and dropped calls become things of the past.

Plus, native integrations with the leading CRMs mean your contact center can run at full throttle. Call and customer histories are integrated so you can analyze the data and uncover insights that will help your team make more meaningful connections with customers and prospects.

As your business expands, your VoIP phone solution adapts to your changing needs. You can add functionality, employees or locations as needed. Because there are no physical landlines required for VoIP phones, the systems are very cost-effective to scale.

Improve Your Bottom Line

VoIP phones also deliver the benefits of unified communications without a steep investment. When you move your phone system to the cloud, you can manage your IT budget as an operating expenditure (OPEX). Instead of incurring hard costs for equipment that may become obsolete within a couple of years, you pay only for the capacity you need at the moment. As requirements change, it’s easy to scale.

Another benefit of the OPEX model… Your VoIP phone provider is responsible for technical support, reducing the need for your IT team to be continually involved with upgrades and maintenance.

When it comes to deploying VoIP, you can count on your local TCI team. We handle all the details, set up everything and get your people up to speed on Day One. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

 

Are You Getting the Full Value Out of Your CRM Platform?

Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with Mitel’s systems. Using a customized CRM? Our experienced development team can bring your customer data, phone system and call center together.

When your CRM is integrated with Mitel’s MiVoice or MiContact Center, for example, the contact’s personal details can be set to pop-up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details on past transactions.

Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.

Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive, while improving the calling experience for your customers.

Let’s talk about connecting your CRM to your phone system and contact center. Contact TCI today: (703) 321-3030 or info@tcicomm.com.