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Using Microsoft Teams? Mitel Has the Voice to Complete Your Experience

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Microsoft Teams is a popular productivity tool that encompasses chat, meetings, calling and collaboration. It is included with all Office 365 plans, replacing Skype for Business.

For organizations that are committed to Microsoft Teams, Mitel offers several integration options to enhance Teams with added voice capabilities, providing even more value to your existing Mitel investment:

  • Direct Routing – Allows organizations to connect their Mitel telephony infrastructure to make calls from within the Microsoft Teams environment.
  • MiCollab HotkeyDialing – Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number.
  • Call2Teams – This third-party solution integrates a Mitel phone system with Office 365, enabling softphone functionality on your laptop within the Microsoft Teams environment.
  • AppDialer – Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial.
  • Web Extension – Mitel’s Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface.

By pairing Mitel with Microsoft Teams, you can save time, reduce costs and improve your calling experience with integrated telephony, conferencing and contact center.

When you need to collaborate, Mitel has the technology to help your teams succeed. TCI will get it all going for you! Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Re-Opening Reality Check… Getting to Know the Public’s Preferences for Getting Back to ‘Normal’

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The conversation about the COVID-19 pandemic has shifted from shutting down non-essential businesses to how we can get back to ‘business as usual.’ But until a viable vaccine or effective treatment is widely available, you should expect many customers to remain wary. Based on our conversations, many leaders are privately planning for the possibility of working from home for months or longer. Others will need to come back in some kind of Hybrid mode.

State of the Nation polling reflects a very cautious public [PDF]

We’re in this for the long haul 

The public and private sectors will, of course, continue to adapt to serve their customers and constituents, and how you approach your workforce infrastructure will play a big role in how well you can respond to challenges and opportunities in the months ahead.

TCI can help your business stay connected

We’ve been supporting the DC region with customized remote workforce and business continuity solutions for 40 years. When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your customers and workforce at the office, in the field and at home.

Hosted Voice, Unified Communications & Teleworking 

MiCollab & MiTeam Meetings for remote workers

Customer Contact Center 

Google Cloud AI-powered Virtual Agent and Agent Assist

Let’s talk about the technology you need to keep your workforce and customers connected. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

TCI Makes Getting Connected Easy… Get Mitel Licenses for more Remote Work Softphones

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Mitel softphones allow remote and mobile workers to take advantage of a full range of productivity enhancing tools right from their smartphones or laptops – no desk phone required. Your employees can stay in touch with the same features and tools they had in the office.

A software license from Mitel is required for each remote worker. TCI will assist in getting all the licenses you need and then set up and implement the softphones so your organization can continue running with minimal disruption.

Teleworking UCC / MiCollab options include:

If you are not a UCC Licensee, certain features can be purchased separately…

When it comes to maintaining staff productivity and supporting your customers, softphones are essential tools for doing business in these uncertain times.

We can equip your remote workers with softphones now. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Real-time, Anytime… How MiTeam for MiCollab Offers Your Teams an Easier, Better Way to Collaborate

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Mitel’s innovative MiTeam app integrates with your MiCollab online collaboration tools to provide a dedicated workspace for team-based meetings, conversations, and content sharing.

Designed for a workforce on the go, the embedded app seamlessly extends your company’s mobile reach to remote team members, and it connects teams of any size, even with real-time voice and video.

Everything relevant to your team is seamlessly synchronized into “Streams.” Each team’s workspace is archived continuously so everyone can access the history of messages, content, annotations, and tasks for future reference.

One of our favorite MiTeam advantages is that you can enable new team members to come up to speed quickly. They can see interactions with full context, gain access to shared documents, view recordings of meetings and track project tasks.

Check out this MiTeam video…

Let TCI help empower your teams with greater efficiency and productivity. With MiTeam for MiCollab, you can expect to increase business productivity by as much as 40%.

Contact us today at (703) 321-3030 or info@tcicomm.com.