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Check Out This Easy-to-Deploy Game Changer – Your New Virtual Receptionist: Mitel Voice Assist

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If excellent customer service is your goal, Mitel has stepped up with the solution you need… their new Voice Assist solution.

Voice Assist is like having a virtual receptionist to help answer basic customer questions, route calls, and deliver personal service without tying up an employee on your team. Voice Assist is a simple application that’s added to your Mitel communication server solution.

If you’re spending too much time helping to route calls to the right person and answering simple questions, Voice Assist can help. If your customers are spending too much time navigating your voice system to find the right person, Voice Assist can help them, too.

Designed for organizations that don’t require a contact center solution, but still need to deliver a professional call experience.

Voice Assist features powerful text-to-speech and speech recognition capabilities for a natural, conversational experience – customers can choose the language and voice they want to hear. Instead of a busy signal or a generic voicemail message, your customers immediately get the assistance they need, and you get the help you need to focus on your primary job while ensuring your customers feel heard and served.

Requires no coding or advanced programming knowledge and is a free add-on for users with a Mitel Software Assurance license.

Although built to be simple and easy to deploy in the cloud, Mitel didn’t leave out sophisticated features like text-to-speech and speech recognition, multilingual support, and full integration with Google Places. That last feature is great for small businesses that use Google Places to advertise their business. It now means that your intelligent auto attendant and Google Places can be linked and synched for a better customer experience.

PDF: Mitel Voice Assist Admin Guide

The Low-code, No-code Future

The communications applications of tomorrow won’t have complex interfaces that require heavy coding skills. They’ll be graphically based, intuitive to use, and require no or minimal coding for customization. This is the direction that system designers are moving in, and Voice Assist is Mitel’s first product to fully leverage this low-code, no-code design.

This means more freedom for small businesses to quickly build the digital customer front door they want. Creating call routes, voice menus, and pre-recorded messages can be easily accomplished through prebuilt templates and a drag-and-drop interface. If your organization is spread out across different geographic regions, Voice Assist’s user interface can be customized to support local languages with the click of a button.

Voice Assist is another example of more value for your money. If you’re not a TCI customer today, now is the perfect time to look at our innovative solutions for your business.

Learn about Mitel Voice Assist and how you can deliver a professional call experience for your customers. Contact TCI today: (703) 321-3030 or GetHelp@tcicomm.com.
 




How Mitel Solutions are Making a Difference in Healthcare, Education and Hospitality… And What’s Next for Telephones?

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Everyday Mitel Phones Make Impacts Around the World

Over the past half-century, Mitel has contributed many “firsts” to the history of telephones, but they aren’t creating all these world-first inventions just for the sake of innovation.

Mitel develops cutting-edge products so its customers can make the crucial connections they need to move the world forward. Here are just a few ways Mitel phones make a difference in Healthcare, Education, and Hospitality every day.

Healthcare

In a healthcare environment, efficient and timely communications can mean the difference between life and death. Mitel phones can be found at nursing stations throughout hospitals around the world.

One feature that sets Mitel’s phones apart for healthcare providers is their large number of programmable keys for one-touch speed dial and other telephony features. Having numerous dedicated buttons to facilitate vital communications is ideal for nursing stations, where quick access to required personnel and departments is crucial.

Providing a clean environment is also paramount in healthcare settings, and Mitel’s pioneering antimicrobial IP desk and cordless phones are ideally suited to maintaining hygiene standards in every workplace.

Education

Effective communications throughout school facilities have become paramount with today’s heightened concern for student and staff safety. Mitel’s phones are found in some of the largest K-12 school districts in America, including Chicago Public Schools and the New York Board of Education.

Mitel phones provide the tools for administrators, students, and teachers to stay connected from the classroom to the front office. Users in education can quickly sign up for classes, log on for virtual learning, and make important calls during emergencies.

Hospitality

Look behind the front desk of most hotels in North America (and elsewhere around the globe), and you’ll find a Mitel phone hard at work. The front desk of any hotel is the critical point of interaction with guests, whether checking in or answering requests for wake-up calls or extra pillows.

Mitel’s console and desk phones have become the workhorse at many hotels worldwide, facilitating excellent customer service by providing practical communications tools for interacting with guests and fulfilling their requests. They’re also doing important work behind the scenes, helping back-office staff keep hotel operations running smoothly.

What’s Next for Telephones?

The ongoing balance of home and office working will drive the evolution of the traditional desk phone. Companies must address the unique challenges of hybrid work and the resulting change to business settings, which continue to develop even now.

“In the future, we can expect to see a focus on driving higher quality audio with more advanced audio codecs and new background noise filtering capabilities,” predicted Peter Couse, Mitel’s Portfolio Manager of Desktop and Wireless Endpoints.

“Interworking with PC-based video collaboration will also become a key aspect of the future phone,” he added. “The phone will look more like a PC peripheral than a standalone communications device.”

Even phones in on-site settings like hospitals, schools, and hotels reflect the shift to a more flexible work style. With multifunctional apps and cloud connectivity, they may function more like our personal devices rather than traditional office hardware.

TCI offers Mitel phones and other technology solutions that improve daily Healthcare, Education, and Hospitality operations. Contact us at (703) 321-3030 or GetHelp@tcicomm.com.
 

What to Look for in a Secure Senior Living Community or Hotel UC Solution

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Caregiving, Hospitality and Security go hand in hand… Every resident in a Senior Living Community has unique needs, just as the hospitality industry strives to offer personalized experiences to every guest.

No business can afford to lose the confidence of its customers, but lost confidence comes at an even higher cost when families have placed their loved ones in your care – and every hotel guest expects to be as secure as they are in their homes.

Yet the reality is that senior living communities and hospitality providers have a lot to focus on behind the scenes to deliver that level of security.

  • Cybersecurity efforts include preventing data breaches from outside the corporate network (including data stored in the cloud) and protecting residents and guests from man-in-the-middle attacks and other forms of phishing and espionage when using the property’s Wi-Fi network.
  • Then there is the physical security of residents and guests, which can be enhanced through digital keycards and IP-based security cameras.
  • Real-time security during emergencies is another critical consideration, involving everything from real-time text alerts to ensuring that 911 services work in every room or location.
  • Finally, there is the simple right to private communications, from encrypted voice calls to messages immediately erased when a guest checks out of a hotel.

What to Look for in a Senior Living or Hospitality UC Solution

While no single vendor can address all security touchpoints, it’s essential to partner with providers that are vigilant in bringing the latest security technologies and compliance requirements to bear on their solutions.

When you choose unified communications (UC) and voice solutions, whether a single phone or a complete UC platform, you should be assured that those solutions meet the most stringent security standards for your industry:

  • The best solutions meet the compliance requirements for both Kari’s Law, which mandates that every multi-line telephone system (MLTS) can easily make 911 calls from any phone, and the Ray Baum Act, which ensures that location information such as room number is passed on to emergency dispatchers during a 911 call.
  • During emergencies, a mass notification messaging solution supporting real-time alerts via multiple possible outlets (desktop messaging, email, text, billboard signage, paging, voice-activated loudspeakers, mobile or SIP-DECT) keeps residents, guests, and staff safe and informed.
  • Details matter… Most cyberattacks and data breaches are the results of little things that were overlooked, from outdated software to setting up weak security passwords.

Residents and guests deserve great accommodations and excellent service. If they don’t feel safe, they won’t be comfortable, and they may not return.

Learn how Mitel solutions can provide your residents, guests, and staff with a comfortable, secure communications experience. Contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

4 Call Center Agent Performance Metrics You Might Be Overlooking

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Transforming your call center into a thriving hub of customer satisfaction requires the right blend of efficient agents who can effortlessly meet customer needs. But have you considered the untapped power of agent performance metrics?

These four overlooked or, at the very least, underestimated metrics hold the key to unlocking a data-driven strategy that maximizes your agents’ contributions and revolutionizes your customer experience.

1. Average Hold Time

Average hold time is a crucial metric that measures the duration a call center agent keeps a customer on hold during an inbound call. Unsurprisingly, long hold times can swiftly lead to customer frustration and a diminished experience.

When assessing agent performance, it’s imperative to investigate their average hold time and identify any red flags. Elevated hold rates may indicate a need for assistance or additional training, struggles locating essential information to assist the customer, or delays caused by sluggish or limited technology. While some hold time is understandable, consistently high hold rates warrant a thorough evaluation.

Hold times significantly impact the overall average handling time of customer interactions, a vital key performance indicator (KPI) for evaluating the center’s operational performance. Excessive hold rates can disrupt a call center manager’s ability to appropriately staff their team and effectively develop agent schedules and forecasts. Call centers can enhance customer satisfaction and operational efficiency by addressing and optimizing hold times.

2. Answer Rate

Answer rate measures the percentage of calls an agent successfully answers out of the total number of calls they are presented with. It plays an important role in determining the overall service level of the call center and provides valuable insights into an agent’s accessibility compared to their teammates.

While a high answer rate indicates good availability, it’s important to note that accessibility alone doesn’t guarantee the effective resolution of customer issues in a timely or satisfactory manner. However, analyzing answer rates can shed light on agent activity. If agents are seen to be procrastinating or engaging in non-essential tasks, leading to delays in answering inbound customer calls, it presents clear opportunities for improvement and optimization. Call centers can enhance their overall performance by addressing these issues and providing a better customer experience.

3. Average After-Call Work Time (ACW)

A call center agent’s responsibilities continue after hanging up with a customer. They often must fill out necessary fields regarding the purpose of the customer’s call, how they handled the issue, and whether further assistance from a manager was required. This post-call work, known as After-Call Work (ACW), also includes the time agents must take a breath, refocus, and prepare for the next incoming call.

By monitoring ACW, team leaders can identify agents who complete post-call tasks exceptionally quickly or slowly. This analysis can reveal valuable insights, such as discovering individuals who have found more efficient ways to handle these tasks than their peers. On the other hand, extremely short ACW times might indicate that agents are not taking detailed notes or completing all necessary after-call activities.

Additionally, excessive ACW durations can signal that agents struggle with inputting information promptly or may even intentionally avoid taking customer calls. In such cases, it becomes crucial to reassess the approach to post-call work and explore strategies to lower the averages appropriately. This might involve automating specific post-call tasks or providing retraining opportunities to help agents work more efficiently. Call centers can enhance productivity and overall performance by optimizing the ACW process.

4. Transfer Rate

Transfer rate refers to the percentage of calls agents transfer to someone else within the organization. Typically, calls are transferred when the answering agent cannot fulfill the customer’s request due to a lack of training or access to the necessary tools.

Understanding the average transfer rate of your call center provides management with a valuable metric for evaluating individual agents. If an agent has a transfer rate significantly higher than the average, it warrants further investigation to determine the reasons behind this trend. It could indicate insufficient training or knowledge to address the specific needs of calls directed to their department.

Comparing an agent’s transfer rate to their average handle time is also helpful in assessing agent productivity. A high transfer rate and a low average handle time might suggest that the agent selectively chooses calls and transfers them to other teams instead of assisting the customer. Conversely, a high transfer rate and average handle time could indicate that an agent is struggling and would benefit from additional coaching and support.

By closely monitoring the transfer rate and its relationship to other performance metrics, call center managers can identify areas for improvement, optimize agent productivity, and ensure efficient handling of customer inquiries.

Transforming raw engagement data into actionable intelligence has never been more accessible and efficient.

TCI works with call center leaders like Mitel and Brightmetrics to empower you with the convenience and adaptability to analyze and explore your UC and contact center data, allowing you to gain deep insights into your agents’ strengths and areas for improvement.

By leveraging historical and real-time dashboards, you can access intuitive drag-and-drop tools to effortlessly visualize performance metrics, plan effective strategies, and enhance agent performance and customer experience with just a few simple clicks.

Brightmetrics analytics, when seamlessly integrated with Mitel-powered systems, allow TCI clients to maximize the value of their data and investments.

Are you ready to apply agent performance metrics to re-energize your call center? Contact TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 

Contact Center Innovations… Transform Your Bank or Credit Union’s Customer & Employee Experience

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The two digital transformation opportunities that promise the most significant impact for banks and credit unions are reinventing their contact centers and branch and office operations. We’ll focus on how banks can capitalize on each opportunity with Mitel Financial Services Solutions.

Creating the Customer Experience of the Future

The role of a bank’s contact center is evolving from focusing on customer problem resolution to becoming a hub for comprehensive customer relationship management. For contact center managers, this transition requires that they meet new customer, management, and employee expectations.

  • Customers expect various services to be provided by knowledgeable agents who have the skills, product knowledge, and resources to identify the right solution for them and implement it efficiently.
  • Bank Management wants their contact center to deliver efficient, personalized service. They also need agents to possess product knowledge and telesales expertise to meet sales objectives. And they expect agents to accomplish both goals while ensuring every transaction mitigates potential fraud and meets security and compliance regulations.
  • Employees desire their contact center managers to empower them to successfully achieve these goals while providing them the flexibility to maintain a work/life balance. Like many businesses today, banks struggle with employee retention, putting two fundamental goals — customer service and compliance — at risk.

Call centers must rise to these new expectations quickly without increasing staff. Thankfully, they can count on TCI’s local expertise and Mitel’s technology to help meet everyone’s expectations.

Providing Personalized Service via Self-Serve Channels

Mitel’s MiContact Center Business is an omnichannel customer experience management platform that gives financial institutions the tools to deliver personalized service on a customer’s preferred channel, be it phone, email, SMS, Web chat, chat/voice bot, social media, etc.

Mitel Virtual Agent – a Google Cloud Contact Center AI-powered tool that works with MiContact Center Business – provides an informal chat or voice bot to act as a virtual agent, delivering services, promoting new products, and providing personalized customer experiences – all without human intervention.

Banks can also leverage Mitel’s self-service Interactive Voice Response (IVR) system with their contact center with optional speech recognition that helps identify the customer’s intent, segment, authenticate, and route customers to the best agents to handle the request. Customers searching for simple information can find it by chatting with the virtual agent without speaking to live agents.

Integrating virtual assistants like PolyAI with Mitel’s MiContact Center Business personalizes the service, reduces call volumes, lowers call abandonment rates, and allows agents to dedicate their time to helping customers with more complex requests.

Empowering Call Center Agents with Up-to-Date Customer Intelligence

When you’re accountable for customer relationship management, context is everything. The better you understand a customer, the better you can meet their needs.

That’s why Mitel Contact Center and unified communications solutions integrate seamlessly with CRM solutions like Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow, Freshdesk, Oracle, and SAP. While speaking to customers, agents can access CRM intelligence to understand their history, preferences, and buying behaviors. In addition, Mitel integrations with solutions like Jack Henry and Bankerv provide agents with CRM intelligence via screen pops that include member details, contact history, and recommended responses.

These CRM and digital banking integrations drive improvements in agent productivity and contact center metrics in two ways:

  • Agents can resolve customer issues faster, improving service quality and metrics like first–contact resolution, call transfer rates, and net promoter scores.
  • Agents can upsell and cross-sell products more effectively, improving sales per hour and net sales metrics.

Mitel’s MiContact Center Business supports customer-based routing to empower agent success further. If specific agents are better suited to handling certain customers and issues, customer-based routing automatically routes a caller to the agent best equipped to serve them.

And by providing every agent with Mitel’s MiVoice Business and collaboration tools, they can efficiently bring additional expertise to resolve complex issues. Agents can quickly search for available experts and collaborate with them in real-time via phone, messaging, or video. And if they need to transfer the customer to that expert, they can do so with the click of a button.

Schedule time with TCI’s local experts to learn how Mitel Financial Services Solutions can help your contact center thrive in the digital age, improve your bottom line, and adhere to security, compliance, and fraud mitigation requirements. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities

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We recognize that one size does NOT fit all!

That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities.

The MiVoice SMB controller is flexible to fit your organization, providing a full range of deployment and financing options. It’s ideal for the smaller customer or branch office that wants Enterprise-level features in a small business package for up to 150 users.

Advanced Enterprise-Level Communication Features

With MiVoice Business, you and your employees get embedded mobility to deliver greater freedom to communicate from wherever business takes you. It offers Unified Communications and collaboration with voice mail, unified messaging, and automated attendants. And it delivers excellent customer service with a fully integrated contact center solution.

Integrated Collaboration, Conferencing, and Customer Experience Solution

It’s easier to do business when your messaging, collaboration, and contact center capabilities are all part of an integrated communications solution like MiVoice Business.

With MiCollab and MiTeam Meetings, you get enterprise collaboration software and real-time video conferencing for locations across time zones and geographies that securely and swiftly power communications. And you can also integrate MiContact Center Business, to support a few call center agents or a thousand omnichannel agents.

Deployment Flexibility

You can deploy MiVoice Business on-premises, in a public cloud, or in a private cloud environment. You can also license the platform with either a traditional upfront CapEx purchase or with an OpEx subscription.

Large, small, or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of growth.

Full Range of IP Desktop Devices and Accessories

When you’re on MiVoice Business, you can take advantage of a full range of IP desktop devices, accessories, and meeting room solutions that deliver advanced applications when and where you need them.

Why MiVoice Business?

  • Deep call control, collaboration, meetings with MiVoice Business and MiCollab
  • Advanced enterprise-level features comparable to those you have enjoyed with your current Mitel communications platform
  • Deployment flexibility: On-site, private cloud, public cloud (AWS /Azure)
  • In-office, hybrid or work-from-home options
  • Broad portfolio of IP phones, market-leading wireless SIP-DECT devices, and accessories for growth
  • OpEx option via monthly subscription
  • Smooth transition from your current Mitel communications platform to MiVoice Business

Let’s talk about an affordable way to provide enterprise-level tools for your small or mid-sized organization. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

TCI Host Cloud Voice & Contact Center Service… Customized Capabilities & Local White Glove Support

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Our TCI Host Cloud Voice Service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.

Unified Messaging and Integrated Apps

With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:

  • Integration with business applications from tech leaders like Microsoft and Google
  • Presence Tools
  • Softphone App on Mobile Devices
  • Unified Messaging
  • Remote control of desktops
  • Outlook client plug-in
  • MS TEAMS integration (Mitel Assistant App.)
  • Message retrieval from one synchronized message store

Powerful Collaboration Capabilities

Explore some of the Mitel-powered team building and conferencing tools your users can tap into with their mobile or desktop phones…

  • Virtual workspaces for team meetings, conversations, content review, and project management
  • Team Video Conferencing and Recording
  • Participant management
  • Desktop application sharing
  • Team and private chat
  • Web-based file sharing
  • Document management

In and Outbound Contact Center / Call Center

Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.

  • Integrate with your CRM, like Salesforce, Microsoft, and others
  • Offer Live Agents, Web Chat, Email, Text Messaging / SMS
  • Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
  • Automate and access Full Reporting on Your Customer Interactions
  • Improve Customer Experience
  • Become more efficient

Empower your people to serve your customers better

For a single, low monthly price, you can upgrade their old phones to advanced mobile-enabled, desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.

Schedule your TCI Host demo. Call us today at (703) 321-3030 or GetHelp@tcicomm.com.

Using Microsoft Teams? Mitel Offers No-Cost Integration with MiVoice Business + MiCollab

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As hybrid work continues to expand, and Unified Communications capabilities continue to evolve, more customers are looking to integrate their Mitel telephony solutions with their Microsoft infrastructure.

In an environment where Microsoft Teams has already been selected or installed, many customers are looking for a user experience that retains full access to Mitel’s powerful communications capabilities.

Mitel has announced an important update to its MiVoice Presence Sync service and Mitel Assistant:

  • Mitel telephony presence information is now visible in Teams, Outlook or anywhere Microsoft presence is visible.
  • Brings call history directly into the Mitel Assistant client, which is free to download.
  • Mitel Assistant in “Telephony Only Client” mode provides a simple easy-to-use user interface.
  • No extra investments in Microsoft licenses are required.

Mitel Assistant in tandem with the Mitel softphone provides a blended Mitel + Microsoft Teams environment:

  • Removes the need for customers to go to Microsoft E5 / Phone System License
  • No need to pay additional fees for your DID (Direct Inward Dial) number to be hosted by MS Teams
  • Integrated user experience
  • Will let your Microsoft Teams users know when another user is on a phone call

Mitel Call Server presence integration for MiVoice Business

For businesses using Microsoft Teams together with Mitel call control platforms, your users can be busy in the Microsoft Teams system (for instance when attending a meeting) as well as in the Mitel system (busy on a phone call).

Mitel now provides existing Microsoft users with Mitel Call Server presence information as part of Microsoft user presence information. This feature requires the Mitel customer to have a UCC License and Software Assurance (SWA) active on their Mitel call server system.

Once installed, users get access to the following:

  • Dialpad & Directory Search – Supports manual phone calls from the dialpad or you can search using the corporate directory or Outlook contacts to initiate phone calls. Mitel Assistant will show presence information for searched contacts so that the user can know whether a user is busy or free to take a phone call.
  • Call History – Gives users MiVoice access to Mitel Call History in a dedicated tab. The user can stay within the Microsoft Teams Client when initiating calls from the call history. The user will also see presence when originating from call history.
  • Speed Dial – Users can search the corporate directory or personal Outlook contacts and add the speed dials that will show up as contact cards including avatar pictures and phone number information. Mitel Assistant will also show presence information for Speed Dials.
  • Escalate chat to phone call – Mitel Assistant also offers the user the possibility to escalate a direct chat to a phone call by clicking on the Mitel Assistant icon at the bottom of the chat view.
  • Optimized Mitel Softphone – When initiating a phone call from Microsoft Teams using Mitel Assistant, the new optimized experience using the MiCollab Telephony Only Client mode has been developed to provide the user with a discrete call floater window, that can be used to control the call without leaving the application in focus (for instance Microsoft Teams). The user can choose to use the floater in a collapsed layout or expand it to access all mid-call features, including Mute, Dialpad, Audio device management, Hold, Conference & Transfer.
  • Desktop phone or softphone – Users can either control the Mitel desk phone or use the built-in softphone to use the computer audio for calling. If needed the user also has access to more MiCollab functionality by expanding the MiCollab tray bar icon with access to Dynamic Status, Call History, Visual Voice Mail, and Settings.

Let Mitel be your Voice in Teams. Easy Upgrade. Free to download.

Mitel Assistant can be found in the Mitel Software Download Center as well as in the Microsoft Teams Store and users can easily install it into their Microsoft Teams client. To get full customer value out of the solution, Mitel Assistant should be used together with MiCollab in Telephony Only client mode.

If you’re interested or have questions, just let us know. Contact your local TCI experts at (703) 321-3030 or GetHelp@tcicomm.com.


Serving the Public Sector… Get Responsible, Reliable Communications Without the Hassle of Procurement

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Governments require a unique mix of features, flexibility, and economy in their telecommunications solutions. TCI enables organizations in the public sector to increase productivity with seamless communications solutions tailored to their unique needs.

Challenges You Might Be Facing

  • Every crisis needs a tailored response – No matter what their size, emergencies cause both uncertainty and confusion. A one-size-fits-all communications system hampers your efforts to tailor and enhance public safety alerts and limits your ability to take advantage of proactive solutions.
  • Taxpayers expect cost-effective solutions – Being able to demonstrate to taxpayers that communications, services, and access will be heightened while being judicious with the budget goes a long way to building credibility.
  • Resources – Outdated telecommunications technology is expensive to maintain, making it hard to invest in new initiatives.
  • The demand for smart services is growing – With sensor technology and the Internet of Things (IoT), agencies can manage assets and resources more efficiently as they meet consumer demand for smart infrastructure.

How the Right Communications Can Drive Results

  • Enhance public safety – Your communications system should extend the possibilities of mass notification, enabling you to message the entire community or target only affected neighborhoods.
  • Easily integrate – The system should streamline interoperability with other applications, like G Suite. Its APIs should need minimal coding to solve unique communications needs.
  • Be forward-looking – Your system should be ready for technical advances such as artificial intelligence and the Internet of Things.
  • Meet government mandates – Flexibility is critical to meeting new mandates and legal requirements.
  • Reduce expenses – By lowering capital and operating expenses. UCaaS enables government teams to fund new projects.

Significant Discounts

Working with TCI as your local technology partner, Sourcewell members in the public sector – i.e., schools, non-profits and agencies – can purchase Mitel telecom solutions without issuing an RFP, including:

  • Public Cloud
  • Private Cloud and On-site Systems
  • Contact Center
  • Team Collaboration
  • Mass Notification
  • Business Phones
  • Devices and Accessories

Mitel is the exclusive Sourcewell telecommunications equipment vendor based on its record of innovation, product quality, customer service, pricing, and overall market leadership.

For simplified procurement and savings, get started with TCI today at (703) 321-3030 or GetHelp@tcicomm.com.


Hospitality Loyalty Program for SX-200 ICP Customers

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You’ve trusted your property’s communications with Mitel for years…

We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities.

Whether you have a big hotel in a bustling city square or a series of cottages by a peaceful lake, having the latest communications and collaboration tools is essential to provide a positive guest experience.

Mitel’s new Hospitality Loyalty Program protects your current investment and enables you to benefit from incredible discounts when switching to Mitel’s flagship software platform for hospitality – MiVoice Business Hospitality Suite.

Contact TCI today for the details at (703) 321-3030 or GetHelp@tcicomm.com.