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Mitel + Zoom Deploy AI-First Hybrid Communications & Collaboration Solution

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When it comes to communications, one service simply doesn’t fit all.

TCI’s solutions are designed to fit the way you work and achieve your goals. Our flexible hybrid portfolio provides a seamless experience no matter the setup – supporting your frontline and back-office teams working from anywhere.

Zoom + Mitel Working Together

Now TCI is bringing together Mitel and Zoom for clients in the DC region that are looking for next-level meetings, messaging, and virtual workspaces. Together, Zoom and Mitel deliver advanced integration and telephony capabilities that create even better user experiences. Give your teams new capabilities like Visual voicemail, full-feature certification of Mitel devices with Zoom Workplace for users who prefer a desk phone, and active monitoring across your hybrid Zoom Workplace and Mitel environments.

You can place, receive, and manage calls with other team members using Zoom Workplace across a hybrid Mitel and Zoom deployment or connect with external parties – all powered by Mitel’s secure telephony and devices. An integrated directory with Mitel’s UC solutions lets you search contacts, check presence status, chat, call, or start a meeting with just one click.

AI Capabilities

We combine Zoom Workplace and Zoom Al Companion with Mitel’s flagship communication platforms, delivering a highly integrated user experience. You can quickly access important information, prioritize and assign tasks, summarize chat threads, emails, documents, and more.

Higher Productivity

Get critical information instantly, automate routine tasks, and stay informed throughout the workday. This will enable faster decision-making, provide information when and where it’s needed, and help your employees improve their efficiency.

A Better Admin and User Experience

  • Fast, efficient, and centralized provisioning, configuration, and single sign-on (SSO) access for admins and partners
  • Customized services that deeply integrate Mitel’s solutions with Zoom and your environment and business workflows
  • A seamless user experience for meetings through a single application
  • Business continuity and resiliency where it matters most

TCI brings together ‘Best-of-both-worlds’ collaboration, advanced AI, and voice capabilities.

Ready to bring Zoom and Mitel together? Let’s get the conversation started. Contact us at (703) 321-3030 or GetHelp@tcicomm.com

 

Elevate Your Business Communications with TCI Host: Customized Enterprise-Class Cloud Solutions

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In today’s business environment, staying connected is more crucial than ever. TCI, your trusted leader in telecommunications serving the DC region for over 40 years, proudly offers TCI Host – an Enterprise-class Cloud Communications Solution that’s revolutionizing how businesses communicate.

TCI Host leverages the power of industry-leading, feature-rich software to deliver a comprehensive Unified Communications as a Service (UCaaS) platform. This cutting-edge solution is designed to meet the evolving needs of modern businesses, from small enterprises to large corporations.

Key features of TCI Host

  • Mobility and Remote Work Support – Enjoy full functionality whether you’re in the office, working remotely, or on the go.
  • Unified Communications – Integrate voice, video, messaging, and collaboration tools into a single, seamless platform.
  • Virtualization Benefits – Reduce hardware, software, and power consumption costs while streamlining IT management.
  • Flexibility – Choose between hosted, on-premises, or hybrid deployment options to suit your specific needs.
  • Scalability – Easily adapt to your business growth without significant infrastructure changes.

TCI Host is ideal for businesses looking to reduce their technology footprint, eliminate hardware maintenance costs, and stay ahead of technological advances. With its internet-based service, TCI Host significantly reduces carrier bandwidth costs while delivering top-tier unified communications, mobility, and collaboration services.

As the oldest leading Mitel provider in the DC Region, TCI brings unparalleled expertise to every client engagement. Our certified technical staff is respected throughout the industry, ensuring you receive the highest quality support and service.

Don’t let outdated communication systems hold your business back. Experience the future of enterprise communications with TCI Host.

Contact TCI today to learn how we can customize a solution that fits your specific objectives and propels your business forward in the digital age: (703) 321-3030 or GetHelp@tcicomm.com.

Get to Know Mitel’s Expanding List of Hybrid UC Integrations – 2025 Tech Partner Highlights

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At TCI, we’re focused on delivering hybrid UC solutions to improve the efficiency of frontline workers – and meet the unique needs of your industry.

With more than 200 vertical application partners within Mitel’s Network Technology partners program – and growing – we are constantly finding new use cases to serve the DC region. We’re excited to introduce these new vendors we can integrate into your Mitel solutions in 2025.

A Deepening Portfolio of Healthcare and Elderly Care Integrations

  • Caretronic – Caretronic is dedicated to ensuring that patients and healthcare professionals experience seamless support. Their mission is to alleviate the administrative burden on nursing staff, allowing them to focus entirely on delivering exceptional care and treatment. The Caretronic Nurse Call system combines advanced nurse call functionality with integrated healthcare management and nursing documentation, creating a unified solution.
  • Tetronik – Tetronik offers solutions for various alarm, information, and communication management tasks to automate, simplify, and secure critical and everyday communication processes in healthcare and other critical infrastructure verticals.
  • ComAlert – ComAlert develops and manufactures life safety mass notification systems for many different industries. When every second counts, there is no room for technology failure. If you’re looking for paging and intercom systems for skilled nursing facilities, schools, or correctional facilities yet flexible enough to be adaptive for custom applications, we have solutions.

Second-to-none Hospitality Integrations

  • Prologic First – Prologic First designs smart solutions for the hospitality industry. From designing one of the first-ever integrated software solutions for hotels and restaurants to introducing cloud-based solutions, Prologic First has always pushed the envelope and kept its customers ahead. Prologic First’s hotel front desk software consolidates all hotel front desk functions into a single workplace to enhance the ability of your reception and guest services staff to deliver optimum service. Additional tools and easy access to data make navigation smoother and enable users to accomplish more with less effort.
  • Foratable by Lunchgate – Lunchgate’s hospitality and restaurant management system, “Foratable,” automates repetitive tasks along the entire customer journey while simultaneously personalizing your offer according to the needs of restaurant guests. This solution lets restaurant owners focus staff on great dining experiences rather than administrative and booking workflows.

Improving Customer Experiences in Financial Services

  • Universal Speech Solutions – Understanding who is calling is fundamental to any financial services organization. UniSpeech provides highly efficient, reliable, and standards-based speech recognition solutions tailored to customers’ needs. Transparency and strict completion timelines are also keys to a successful business engagement. Keep track of the latest changes in speech technology and leverage extensive knowledge of related standards and available toolkits to enable your customer experience staff to shorten the time to business-generating customer interactions.

General Applications with Broad Appeal

  • Xarios – Dimensions Technology – Dimensions by Xarios produces insights that matter for your business. It is a powerful cloud-based call analytics platform for contact centers and office deployments. It allows you to monitor customer experience and manage staff using in-depth call data and fully customizable real-time wallboards.
  • RF Track – RF Track imagines and manufactures ultra-low powered connected sensors and objects for your applications. Leverage RF Track with Mitel unified communications when considering your IoT strategies.
  • DinStar – Dinstar provides VoIP Gateways, translating TDM Telephony traffic into a Digital IP packet stream. They also provide GSM/WCDMA/LTE VoIP Gateway, Sim Bank, and Sim Cloud for SMS solutions for simple or complex applications at an optimized cost.
  • Ideatec no-code API and Integration (iPaaS) – Ideatec provides no-code iPaaS integration and workflow automation for workflow building and system integration. Customers can easily generate APIs and integrations for various systems and workflows with an intuitive drag-and-drop UI. Ideatec’s hybrid software ensures seamless adoption across all IT environments, including cloud and on-premises.
  • Axinite – Axinite’s analytics and phone management systems bring depth of data to your unified communications operations solution. Axinite provides comprehensive tools to manage telephony activity, including intelligent logs for incoming and outgoing calls, dashboards inclusive of a statistics set that can be customized on request, displayed via the graphical web interface, and an alarm module to detect security intrusions and phone hacking activity.

Driving Efficiency with Vertical and Frontline Worker-Centric Solutions

We’ll keep you informed as the depth and breadth of integrations continue to expand. TCI has been supporting the DC region for 40+ years. We design, deploy, and support the UC technologies that bring industry and customers together.

Connect with TCI’s local team of Hybrid UC experts at (703) 321-3030 or GetHelp@tcicomm.com.

How Mitel Strengthens Your Existing Microsoft Teams Service

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For customers already utilizing Microsoft Teams for collaboration, Mitel provides a best-in-class integration of calling and voice functionality.

When receiving inbound calls, you can manage the entire call in one view via a pop-up notification. For outbound calls, you can click to dial in a small pop-up window and still maintain all call features without taking up your entire screen.

Use Mitel’s technology and easy-to-use app for integration with business apps where quick calling or pop-up calling functions are required.

Microsoft Teams is great for video meetings and sharing documents, but many business sectors still depend on customized telephony apps from third parties.

  • Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies.
  • Financial services companies must maintain inbound contact centers supporting call recording and other advanced telephony features.
  • Retail businesses need to connect workers on the sales floor to customer service applications via telephone to help customers in real time.
  • Healthcare facilities may use Teams for video collaboration between facilities, but what about emergencies where a doctor or nurse needs to respond when they’re not near a laptop? Telephony services can provide the critical link to life-saving answers in seconds.
  • Hotels may use Teams for internal meetings or drive customer engagement, but telephones still play a critical role in their daily life. Guests rely on in-suite phone services to contact staff and receive messages. Cleaning staff can use those same phones to indicate when a room is clean and available for guests.

Video: Making the Most of Microsoft Teams with Mitel – 1:20 min. Video

Mitel offers tools and apps that seamlessly integrate Mitel’s enterprise-class telephony features with the MS Teams platform.

Integrate your telephony system with Teams through Mitel’s Telephony-only client available in the MiCollab app and enjoy all the robust telephony features that Mitel offers.

Mitel also offers presence integration between Teams and Mitel telephony users, allowing users to see whether a colleague is on a phone call – regardless of platform.

Mitel Assistant is available for free on the Microsoft app store and delivers Mitel softphone capabilities to Teams users’ desktops as a floating app. Mitel Assistant allows you to make and transfer calls, search directories, set speed dials, import contacts, activate 3-way conferencing, and more from your Teams screen.

TCI and Mitel can help your organization improve teamwork in a hybrid world. Contact our Mitel + Teams experts today at (703) 321-3030 or info@tcicomm.com.

 

Make Informed Decisions – How Performance Analytics Future-Proofs Business Communications

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Picture a busy office where every call, video conference, and message is essential to getting the job done. Everything needs to work smoothly, but as the business grows, the demands on its communication systems increase. Suddenly, dropped calls, lagging videos and unexpected downtimes disrupt workflow.

That’s where Mitel Performance Analytics (MPA) 3.5 comes in – a vital tool designed to future-proof your business communications.

From Reactive to Proactive Communication Management

Think of an IT team that used to spend its days constantly putting out fires – reacting to issues as they popped up and rushing to fix problems before they caused bigger disruptions. This reactive approach was stressful and inefficient, leading to breakdowns that affected everyone, from employees to clients.

MPA 3.5 offers real-time insights into the health of your communication system, giving your IT or partner team a clear view of potential problems before they become serious. Now, instead of just reacting, the team is anticipating issues. They’re preventing crises from happening at all.

This shift from reactive to proactive management has made an enormous difference. MPA 3.5 keeps communication systems running smoothly by catching issues early, ensuring every call connects, and every message is delivered on time.

Empowering Businesses with Insights

MPA 3.5 is more than just a monitoring tool; it empowers organizations with the information they need to make better decisions. With detailed analytics, you’ll gain insights into everything from call quality to network stability, allowing your support team to fine-tune your system for optimal performance.

For example, MPA 3.5 enables a business to spot patterns in network usage and adjust resources accordingly. This ensures that service does not slow down during peak times. These insights help companies maintain high service quality while optimizing operations, leading to better overall performance.

Adapting to a Changing Landscape

As businesses grow and evolve, so do their communication needs. Flexibility is critical, whether expanding to new locations, integrating new technologies, or scaling up to support more users. MPA 3.5 is built with this adaptability in mind. It allows organizations to easily incorporate new tools and features, ensuring their communication systems grow and change.

Imagine rolling out a new collaboration platform across multiple offices. The transition could be tricky, but with the help of MPA 3.5 on selected platforms, you can monitor the rollout in real-time, quickly identifying and resolving any issues. This ensures the new platform is running smoothly without disrupting ongoing work.

Securing the Future of Business Communications

A reliable and adaptable communication system is crucial in today’s complex and demanding business environment. By offering deep visibility, enabling proactive issue resolution, and supporting the integration of new technologies, MPA 3.5 ensures that businesses are ready for today’s challenges and well-prepared for the future.

Ready to optimize and maintain the performance of your systems? To learn more about MPA 3.5 contact us at (703) 321-3030 or info@tcicomm.com.

 

TCI Powers Business Connections & Control with Tailored Hybrid Communications

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TCI implements hybrid unified communications systems that combine the best of cloud-based managed services with an on-premises deployment.

Whether you’re pursuing growth, improving customer experiences, building culture, or reducing costs, TCI’s hybrid communication solutions can help you achieve your goals.

We’re ready to support your on-premises infrastructure and help you adopt the right blend of public, private, or partner hosting. Leveraging the flexibility of Mitel’s Common Communications Framework, our local experts seamlessly tie the right mix of solutions together for every client.

  • Common Experiences – Our hybrid cloud approach delivers consistency across your location, customer, and employee touchpoints
  • Integrating your UC and industry-specific solutions – With over 200 integrations, our Mitel-powered solutions enable value-driven connections with the business apps you use every day.
  • Control & Security – TCI’s focus on secure, resilient, and tailored communication solutions means you can depend on the highest performance and flexibility for your organization, all while maintaining local control.
  • Simplicity at Scale – Our platforms also allow you to scale with your embedded investments as you grow – up to 10,000+ users – and ensure operational continuity, compliance, and security.

TCI empowers you to adapt your communications with precision and confidence.

Get the planning conversation started… Call (703) 321-3030 or info@tcicomm.com.

 

An Effective Approach to Communication Resilience

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We want to underscore a vital truth: Even with significant investments in continuity planning and infrastructure, no communication solution is immune to unexpected failures.

Whether it’s an internet outage, a severed cable, or a data center affected by severe weather, these disruptions can occur despite our best efforts.

Fortunately, we can report that no TCI customers faced outages during the CrowdStrike incident in late July. This is a testament to the unwavering commitment to communication resilience we share with Mitel, our strategic technology partner.

Communication resilience is especially vital in mission-critical sectors where failures can have devastating consequences:

  • Hospitality and Entertainment – Consider airports that experience service disruptions and challenges communicating with customers during downtime. Handling communication surge events in the aftermath adds to their burden.
  • Healthcare and Emergency Services – Some providers will revert to pen and paper when access to electronic health records and other critical systems is lost. This shift highlights the vital need for uninterrupted communication channels in high-stakes environments.
  • Public Sector Operations – During the CrowdStrike outage, states like Alaska and New Hampshire experienced significant disruptions in emergency services. 911 systems went offline, affecting the public’s ability to get timely help.

The economic impact of outages can be staggering. Insurer Parametrix predicts that the CrowdStrike event alone could cost Fortune 500 companies over $5 billion in direct losses.

The TCI and Mitel Approach to Communication Resilience

These are known challenges for any digitally driven organization. Our shared approach prevents or mitigates failures, outages, and breaches through a comprehensive and multi-faceted strategy:

1. Embracing Hybrid Infrastructure – We believe hybrid infrastructure is essential for ensuring resilience:

  • Cost-Effective Support: Hybrid models accommodate diverse work styles and offer hands-on control over the environment.
  • Built-in Redundancies: Our solutions, with failover capabilities and geo-separated deployments, are designed to minimize the risk of communication downtime.

2. Security as a Core Principle – Security is not an afterthought in our solutions; it’s integrated from the ground up:

  • Vulnerability Intelligence and Secure Application Development: We embed best practices into our processes to ensure robust security.
  • Advanced Encryption: Our products adhere to the latest signaling and media encryption security standards, providing end-to-end protection.
  • Proven Expertise: With years of experience securing communications in multi-vendor environments, our solutions are well-tested and reliable.
  • Software Assurance (SWA): This feature ensures your Mitel solutions remain up-to-date and protected.

3. Compliance and Partnerships – We take pride in our compliance with a wide range of standards:

  • Certifications: Our services and solutions support rigorous standards, including DoD JITC, HIPAA, Dodd-Frank Act, MiFID II, DORA, MaRisk, FedRAMP, and ISO27001.
  • Security Partnerships: We collaborate with leading security firms, such as McAfee, Trend Micro, Check Point, Fortinet, Imprivata, TippingPoint, and IronPort, to provide comprehensive coverage.
  • Multi-Vendor Expertise: Our experience with multi-vendor environments helps map end-to-end security for your communication infrastructure.

Looking Ahead

TCI and Mitel’s engagement with security standards organizations like the Cloud Security Alliance and CIS Benchmark and adherence to IETF RFC recommendations (including TLS 1.3) underscores our commitment to continuous improvement in security and resilience.

While no system can be entirely impervious to failure, our proactive measures in hybrid infrastructure, embedded security, and rigorous compliance frameworks ensure that we are prepared to meet and overcome the challenges of modern communication disruptions.

For those navigating the complex landscape of communication resilience, rest assured that TCI stands ready to support you with solutions designed to keep your operations secure and your communications uninterrupted.

Learn more about how to mitigate digital threats and keep your organization communicating. Contact the TCI experts at (703) 321-3030 or info@tcicomm.com.

 

Take Your CU to the Next Level and Amaze Your Members with the Latest Communication Solutions

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TCI and Mitel customize Financial Services solutions that deliver amazing digital experiences for both your valued members and your staff…

Check out how this can work for your CU – Video 2:50 minutes

Local Credit Unions Trust TCI

Regardless of where your employees work (branch, head office, contact center, home) and which department they work in (Accounts, Loans, Investments, Cards, Mobile/Online, Services), TCI has the desk phones, mobile devices, voice/messaging/video apps, contact center solutions, compliance recording tools, and emergency notification applications they need to be effective, productive, and engaged.

Elevate Customer Satisfaction to New Heights

Our suite of customer experience management and workforce optimization solutions can provide your clients with automated self-service as well as personalized, human-assisted services that increase Customer Satisfaction scores by removing friction from the customer experience.

Digital Transformation on Your Terms

  • Retain and Attract Members – TCI’s omnichannel CX solutions improve First-Contact Resolution (FCR), Customer Satisfaction (CSAT), and Net Promoter Scores (NPS) by improving the digital experience. Members can interact with you on their preferred channel (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) in both self-service and human-assisted service modes.
  • Increase Profitability – Steer routine customer interactions to low-cost, AI-powered, self-service virtual assistants and allow human agents to deliver more personalized client care. Reduce operating costs and improve margins with flexible deployment and payment options from TCI that allow you to choose the most cost-effective UC service option for your credit union.
  • Integration – Regardless of where you are on your digital transformation journey, TCI and Mitel’s Financial Services Solutions’ open APIs allow you to integrate seamlessly with your FinTech partners through an extensive Developer Program for custom applications and integrations. You can improve identity management with speech biometrics, mitigate fraud risk with speech analytics, and more.

Flexible, Reliable, and Easy to Use

  • Phone Systems – Take advantage of an exceptionally feature-rich unified communications platform that can be deployed on-premises, in the private/public cloud, or in a hybrid model with desk phones and soft phone options for employees working in the main office, branches, contact center, or remotely from home.
  • Contact Centers – Get everything you need to operate a world-class customer experience center including built-in workflow designer, speech IVR, AI-powered voice/chatbots and agent assist, historical reporting, and real-time dashboards.
  • Workforce Optimization – Empower your employees with interaction recording, quality management, coaching and learning, speech analytics, and workforce management solutions that are proven to increase both the efficiency of your organization and the quality of your customer experience.

Our team of experts is ready to help you design, deploy and support a customized solution that’s right for your credit union. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

How Performance Analytics Offer UC and Network Insights for Better Business Performance

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Why Performance Analytics?

Many TCI clients have deployed Mitel Performance Analytics (MPA). It’s an intuitive, user-friendly fault and performance management application that monitors and manages your entire network, with a special focus on voice quality.

You can monitor the performance of your entire communications network – identifying real-time issues and rapidly alerting your IT team to adverse conditions.

Check out this 6:30 min. video MPA overview

Mitel Performance Analytics provides quick resolution tools like secure remote access and active testing capabilities that make it simple to manage locations seamlessly. Whether you have 8 or 8,000 users, voice quality stays crystal-clear and downtime is minimized.

MPA also lets you know when and where a problem occurs. Voice quality problems – delay, echo, and jitter, for example – can be caused by a variety of events, from congestion to improper configuration. For faster problem resolution, MPA monitors devices like routers and servers in the network infrastructure, in addition to your UC systems.

Your admins can access devices from anywhere, and devices can be moved easily between containers. Plus, data can be consolidated in one central place. Information can also be shared more easily among your locations. You can now monitor just about any device, anywhere in the world.

Mitel Performance Analytics is available as part of your Mitel Premium Software Assurance subscription. Stay current with the latest Mitel Platform software releases, bug fixes, and security enhancements, while having access to expert support services whenever you need them.

Performance Analytics at a Glance

  • Continuous performance monitoring
  • Real-time alerting for fast problem detection
  • SIP voice quality (R Factor Rating per Call), valid for Mitel 6800, 6900 SIP phones, and MiCollab mobile and desktop softphones
  • Secure remote access and testing tools mean problems are fixed faster
  • Shifts support model from reactive to proactive, detecting and preventing problems before users are impacted
  • Proven in thousands of customer networks
  • End-to-end network performance management of your Mitel services AND the surrounding network

Key Benefits

  • Faster problem detection and resolution for more reliable network performance
  • Simplified management of large distributed networks
  • Improved user satisfaction and adoption
  • Better use of IT resources
  • Secure remote access

Key Features

  • Intuitive multi-tenant data-rich dashboards
  • Network-wide voice quality reporting and analysis, including softphones
  • Comprehensive testing tools and secure remote access
  • Network diagram integration
  • Reporting tools that add value
  • Scheduled backups

Reliable Unified Communications network performance improves the user experience and makes better use of an organization’s IT resources.

Contact your local TCI team today to learn more about MPA: (703) 321-3030 or GetHelp@tcicomm.com.
 

Overloaded with Too Many Apps & Communications Tools? Here’s 5 Ways to Streamline

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The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools.

If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.

Consider these pointers for re-energizing and remaking your approach to collaboration and communications.

1. Identify the purpose and value of each communications tool

Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools in terms of:

  • Does the technology help or hinder productivity?
  • Do your communications tools keep your team’s conversations seamless no matter what device is used – be it smartphone, desktop or laptop?
  • Do they create a common space where team members can easily communicate, share documents and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the costs vs. benefits of your communications software

The goal of any communications system is to aid productivity and bring value to the business. The problem is technology – especially when it’s the newest thing. You have to ask yourself: Is the time spent using that latest app really achieving the outcomes you need?

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.

3. Reduce distraction and optimize attention capital

Step back from the whirl of digital life by identifying what’s most important to you, then add / keep the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.

Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.

4. Focus on the customer experience

As you’re evaluating your communications tools, consider how your communications software impacts your customer’s experience with your business. Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need it? The answers to these questions directly impact your responsiveness to customers.

5. Make it convenient to work anywhere

With more team members working remotely – on the road, from a home office or in the field – reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphone? Look for a communications solution like TCI Host, TCI’s Cloud Voice Service that allows your staff to access everything they need via a web portal.

Take a fresh look at your communication solutions to ensure you’re offering the best user experience. Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.