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Offer Extended! Move to TCI Host/Cloud Voice… Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel system

To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.

Act Now… This is a Limited Time Offer!

TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business – all for a budget-friendly monthly subscription.

When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.

Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.

TCI Host Makes Cloud Voice Easy 

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Time is running out on this offer… Let’s talk now about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.

 

Using Microsoft Teams? Mitel Has the Voice to Complete Your Experience

Microsoft Teams is a popular productivity tool that encompasses chat, meetings, calling and collaboration. It is included with all Office 365 plans, replacing Skype for Business.

For organizations that are committed to Microsoft Teams, Mitel offers several integration options to enhance Teams with added voice capabilities, providing even more value to your existing Mitel investment:

  • Direct Routing – Allows organizations to connect their Mitel telephony infrastructure to make calls from within the Microsoft Teams environment.
  • MiCollab HotkeyDialing – Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number.
  • Call2Teams – This third-party solution integrates a Mitel phone system with Office 365, enabling softphone functionality on your laptop within the Microsoft Teams environment.
  • AppDialer – Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial.
  • Web Extension – Mitel’s Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface.

By pairing Mitel with Microsoft Teams, you can save time, reduce costs and improve your calling experience with integrated telephony, conferencing and contact center.

When you need to collaborate, Mitel has the technology to help your teams succeed. TCI will get it all going for you! Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Move to the Cloud with TCI Host’s Migration Offer! Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel System

Legacy on-premises phone system providers like ShoreTel, Toshiba and Inter-Tel eventually came to market with cloud offerings, but for many businesses, their old phone system equipment continued to get the job done.

But like everything technology related, new advancements in the cloud and better online collaboration tools have put these older platforms at a disadvantage, especially with more employees spread out and working at home.

To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.

TCI Host Migration Offer Highlights

  • TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business – all for a budget-friendly monthly subscription.
  • When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.
  • Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.

TCI Host makes Cloud Voice easy

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible 

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Let’s talk about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.

Home Office Upgrade… Get to Know Mitel’s MiVoice 6900 Premium Series

Mitel’s MiVoice 6900 series family of desk phones enables office and home mobility with one-touch Bluetooth pairing and seamless integration with your mobile phone.

Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.

More MiVoice 6900 Series Phone Features…

  • High resolution color displays: 3.5” (320×240) LCD, 4.3” (480×272) LCD, and 7” (800×480) Touchscreen LCD
  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication, IEEE 802.1x authentication support
  • Quality of Service support – IEEE 802.1 p/Q VLAN and priority tagging
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
  • Bluetooth 4.1 wireless interface

The 6900 series also offer a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.

Get the convenience and productivity that come from adding mobility to your desk phones…Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Re-Opening Reality Check… Getting to Know the Public’s Preferences for Getting Back to ‘Normal’

The conversation about the COVID-19 pandemic has shifted from shutting down non-essential businesses to how we can get back to ‘business as usual.’ But until a viable vaccine or effective treatment is widely available, you should expect many customers to remain wary. Based on our conversations, many leaders are privately planning for the possibility of working from home for months or longer. Others will need to come back in some kind of Hybrid mode.

State of the Nation polling reflects a very cautious public [PDF]

We’re in this for the long haul 

The public and private sectors will, of course, continue to adapt to serve their customers and constituents, and how you approach your workforce infrastructure will play a big role in how well you can respond to challenges and opportunities in the months ahead.

TCI can help your business stay connected

We’ve been supporting the DC region with customized remote workforce and business continuity solutions for 40 years. When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your customers and workforce at the office, in the field and at home.

Hosted Voice, Unified Communications & Teleworking 

MiCollab & MiTeam Meetings for remote workers

Customer Contact Center 

Google Cloud AI-powered Virtual Agent and Agent Assist

Let’s talk about the technology you need to keep your workforce and customers connected. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Rapid Response Success Stories… DC Region Associations Act After Stay-at-Home Orders

Northern Virginia Cloud Voice Customer

When the Governor’s order went into effect, our team had to act fast. Our client had 100+ users in the office. They called us on Tuesday, and they wanted everyone working from home by Friday.

Already subscribed to TCI Host, our flexible, all-in-one cloud voice service, the busy association had built-in telework capabilities, but had always conducted their work in a traditional office environment.

Without missing a beat, our outstanding support team ensured everyone’s endpoints were programmed, tested and ready to support incoming calls from the association’s membership.

By Friday, the association’s busy office was empty, and every user was connected at home using their preferred device – whether they opted for a laptop softphone, an app on their smartphone, or a desktop office phone.

Maryland Mitel On-Premises System Customer 

Another association just outside of DC in suburban Maryland, had 130+ users all connected in their office via an on-premises Mitel MiVoice platform. Most incoming calls came in on the main number and were distributed across multiple attendant consoles where calls were transferred across the organization.

When the stay-at-home order came down, the staff was able to quickly connect at home using a mix of plug-and-play Mitel Teleworker phones or MiCollab apps running on their laptops and smartphones.

Home-based attendants are still managing the high-volume flow of incoming calls using a completely PC-based call-handling setup with an intuitive graphical user interface that lets them know the ‘presence’ status of every user before they transfer the caller.

The association is delighted with their Mitel system and its teleworking capabilities – their employees are staying productive and their members are getting the support they need.

TCI is Ready to help

Whether your phone system is on-site or already in the cloud, when it comes to supporting your customers, our rapid response team can deploy and support the essential tools you need to work anywhere in these uncertain times.

Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

TCI Makes Getting Connected Easy… Get Mitel Licenses for more Remote Work Softphones

Mitel softphones allow remote and mobile workers to take advantage of a full range of productivity enhancing tools right from their smartphones or laptops – no desk phone required. Your employees can stay in touch with the same features and tools they had in the office.

A software license from Mitel is required for each remote worker. TCI will assist in getting all the licenses you need and then set up and implement the softphones so your organization can continue running with minimal disruption.

Teleworking UCC / MiCollab options include:

If you are not a UCC Licensee, certain features can be purchased separately…

When it comes to maintaining staff productivity and supporting your customers, softphones are essential tools for doing business in these uncertain times.

We can equip your remote workers with softphones now. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Frustrated by a 40-Minute Limit on Your Video Calls? Get 6 Months Free Access to Unlimited Business-Class Video Collaboration

MiTeam is an easy-to-use, secure remote meeting solution that can help any size organization stay connected – and you don’t need to be a Mitel customer when we set it up for you.

We’re extending TCI’s provider license to all of you because we want to help you get through these difficult times.

And unlike other providers’ service trials, you won’t be limited to 40 minutes or less. You can stay on a MiTeam Meetings call as long as you want (up to 20 Hours).

Check out this 2-minute Video to see MiTeam Meetings in action

Here’s just some of the capabilities you’ll get with MiTeam Meetings…

  • Schedule meetings in advance with calendar integrations
  • Start live video sessions in seconds from a chat or call
  • Get a complete view of everyone in the meeting with 16-person multi-pane viewing (up to 100 participants total)
  • Grant center stage to presenters with active speaker windows
  • Display and whiteboard ideas in real-time with screen sharing
  • Send important meeting documents through file sharing
  • Keep track of important discussions with persistent chat logs

If you’d like to get MiTeam Meetings for 6 months free, we’ll get you up and running. Contact us at TCICustomerService@TCIcomm.com

 

 

Get More Done… Tips for Delegating Project Work with Teamwork & MiTeam Apps & Collaboration Tools

Delegating work to other people sounds great in theory, but let’s be honest… it can sometimes be a struggle to release control. It takes time and effort to send out assignments and follow up on progress, but the reality is you can’t do everything yourself.

The good news is that better technology and mobile apps are helping teams bridge the gap to project success with tools that work…

  • Workspaces – Delegating is much easier with apps like Mitel Teamwork & MiTeam, where you can create focused group workspaces based on projects or teams. Accessible by PC as well as the mobile app, team members can be updated from anywhere, at any time. Send messages and track conversations, share content and files plus add new members to workspaces as required. Working as a team is made simple, keeping information flowing through your organization seamlessly, in one place, so that work can get done faster and smarter, without getting bogged down by email chains.
  • Messaging – Equipping employees with virtual workspaces, Teamwork & MiTeam provides a place where employees can come together to work closely and communicate effectively from anywhere. Send group messages to announce updates to team members, as well as alert specific users with @mentions, even start a conference call, if necessary. The mobile app for iOS and Android enables teams to always stay connected, with conversations mirrored across all devices.
  • Tasks – Virtual workspaces allow teams to collaborate from anywhere, to create and assign tasks, set priorities, check progress, and ensure everyone is kept up to date, from anyplace, at any time. Personal dashboards for every user ensure they are always in the loop, alerting them to what activities require immediate attention. Data can be stored or archived by project, subject or person.

Teamwork & MiTeam apps bring together messaging and collaboration tools into a single solution, empowering your teams to be productive from anywhere. The seamless flow of information throughout your team makes delegation easier and ensures that all tasks stay on track to ensure the success of any project.

Equip your teams to manage projects more efficiently and get more work done. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Want Productive Meetings? Follow These 4 Simple Steps & Use the Right Collaboration Tools

Unproductive meetings cost U.S. businesses $37 billion a year – and countless hours of exasperation.

When you follow these 4 simple meeting rules, while using the collaboration tools included in our Mitel-powered Cloud Voice service, your attendees will leave meetings informed, engaged, and ready to get the job done.

1. Prepare with agenda-planning tools

A little bit of prep work goes a long way. Ask yourself what you need to accomplish and create an agenda tailored to this goal. Do you need to provide some additional information upfront? Should attendees do some prep work beforehand? What are next steps?

Once you’ve defined the points of discussion, create an agenda and add it to your invite. Be sure to set time limits for each item. Stick to your plan during the meeting by using a collaboration tool with a built-in agenda capability.

2. Determine who needs to be in the meeting

Most meetings aren’t productive because there are too many people involved. Often organizers tend to invite colleagues who “might” have something worthy to contribute.

A better way to determine who should join is to use your freshly created agenda to select the right people to invite. Choose attendees who are essential to the decision-making process or who have a key role on this particular piece of the project. If your invite includes more than 8 people, perhaps it’s time to rethink the meeting. To avoid duplicate conversations, make sure to use a collaboration tool with calendar integration and presence to ensure you’re scheduling the meeting at a convenient time for everyone.

3. Take advantage of virtual workspaces

People find it too easy to get distracted. The trick is to engage attendees throughout the meeting. Collaborate in real-time on documents with screen sharing. See each other eye-to-eye using video conferencing. With Cloud UC services, it’s easy to move seamlessly between desktop sharing and video. Any attendee can share a document or start a video conference with a single tap.

Beyond curtailing the impulse to multitask or daydream, these tools also make communications clearer. It’s easier to grasp the true meaning behind a comment when you can follow words appearing on a page or see the speaker’s facial expressions.

4. Don’t leave ‘em hanging

Aim to end your agenda with five minutes of “wrap up.” Agree on next steps and who is responsible for each one. Ensure nothing gets missed or forgotten by assigning follow-up tasks in your collaboration tool. Mitel Teamwork has the option to build tasks right into the workspace.

With a little planning and a smart communications tool, you can save your business money by making your meetings more structured, more productive and more actionable.

See for yourself how an all-in-one service like MiCloud Connect can bring integrated connectivity to your meetings: Watch the Video (1:35 min.).

TCI is ready to connect your teams with better meeting tools. Contact us today at (703) 321-3030 or info@tcicomm.com.