Posts

How Mitel-Powered Contact Centers are Evolving to Improve the Customer Experience

/0 Comments/in /by

While voice-based channels remain the primary communication method with customers today, consumers are increasingly expecting, even demanding, to interact with companies through alternate methods such as text, web chat, email and other social media tools.

This means that every company MUST become as fluent in these emerging media channels as they are with voice communications today. That’s where TCI and Mitel’s Contact Center Solutions come in…

  • Multichannel Contact Center Solutions give customers the flexibility to choose the method of contact that makes the most sense for them at any given time, while giving your organization the ability to provide the same prompt, informed customer experience across all channels.
  • Outbound Contact Center Solutions provide tools your teams can use to proactively reach out and execute campaigns efficiently. Information is delivered right to agents as they make calls, increasing the chances for successful interactions.
  • Inbound Contact Center Solutions allow agents to efficiently handle calls and perform common actions using fewer steps and with reduced errors in call processing for an optimized customer experience.
  • Workforce Management and Recording Management Solutions allow you to plan, forecast and schedule agents to increase operational efficiency. A variety of tools help monitor, analyze and enhance individual and group performance.

For more information about Mitel’s Contact Center Solutions and how they can improve your business, contact us today at (703) 321-3030 or info@tcicomm.com.

 

Need an Avaya Escape Hatch? More Reasons to Go with Mitel & TCI

/0 Comments/in /by

Avaya filed for Chapter 11 protection in January. If you’re an Avaya customer or were considering one of their systems, Mitel and TCI are ready to help.

Ready for Tomorrow
With any Mitel solution, your investment is future-ready, even as you grow or decide to shift from on-premises to cloud communications. Mitel’s expansive portfolio of customer experience, mobility and collaboration solutions provide a unified platform for your business communications – no matter what the future holds.

A Global Leader
If you’re thinking about a cloud deployment, a study by Synergy found Mitel has more than 2X the number of cloud users than Cisco and Avaya combined. With public, private and hybrid cloud deployment options, Mitel can meet your unique business needs, and TCI is ready to provide local implementation and ongoing support.

Award Winning Technology
Gartner Group is also singing Mitel’s praises… for the third year in a row Mitel is once again the leader in their Magic Quadrant ranking of Unified Communications providers.

Act Fast
Mitel is making the transition affordable too with limited-time offers available exclusively to Avaya users or anyone actively considering investing in an Avaya solution in 2017.

Looking for a trusted future for your business communications? Contact TCI now: (703) 321-3030 or info@tcicomm.com.

 

Digital Transformation: Understanding the Digital Imperative

/0 Comments/in /by

A major challenge for businesses in every industry is how to maintain and increase competitive advantage in today’s dynamic economy.

Companies can no longer simply differentiate their products and services along a single dimension – like price, features, quality, and support.

Except for commodity goods and services, the lowest price doesn’t guarantee a sale, poor quality is never acceptable, and customer service requires far more than a friendly smile.

Instead, perceived value, functional match to requirements, exceptional quality, and total customer experience across all touch points are all important aspects of the new competitive norm.

Continued success is now based on being able to capture new opportunities in a rapidly changing market.

Businesses must find innovative and creative new ways to engage, attract, and retain their customers.

Learn more about how Digital Transformation has become a top initiative for business and IT leaders… and how you can enable it.

Click here for your FREE ebook

Is your business positioned for digital transformation? TCI has solutions to get you there… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

The TCI Difference – We Are NOT Your Average Cloud, Hosted Voice or UCaaS Provider

/0 Comments/in /by

Individually Designed… Flawlessly Engineered… Meticulously Implemented Solutions

Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements.  Every TCI HOST/UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer.  Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of IP technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s.  You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced 

  • Providing service and solutions for 36+ years
  • More than 3,000 systems installed – local, nationwide, globally
  • Over 35,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support.  Ready to simplify and improve your Business Communications?

Learn more about The TCI Advantage

Contact us today at (703) 321-3030 or info@tcicomm.com.

Mitel Mass Notification… Connect with the Right People at the Right Time

/0 Comments/in /by

Mitel’s award-winning Mass Notification solution enables faster delivery and acknowledgement of vital information to your customers, employees, and other constituents.

From routine billing notices, order status, and appointment reminders to crisis events such as outages, recalls, and emergency response, Mitel enables you to deliver personalized information in real-time to the right people at the right time.

Mass Notification allows you to text, email or call to get the word out

  • Notify your target audience of events, promotions and limited time offers using their preferred device.
  • Using channel of choice, managers can notify staff of tasks that require immediate action.
  • Notify all your locations regarding notices, product issues, policy changes.
  • Notify people to fill shift; billing notices, appointment reminders, order status.
  • Automated notification for unexpected outages, planned outages and outage restoration.
  • Customer Notifications with welcome messages and appointment reminders.
  • Send Promos, coupons and loyalty programs via customer’s media of choice.
  • Generate real-time reports consisting of auditable record of open, acknowledged and closed issues.

Check out how Texas A&M is using Mass Notification as they discuss how they use the technology to keep its sizable student body, faculty and staff connected – especially when it’s critical.

For more information about Mitel’s intelligent notification solution, contact us today at  (703) 321-3030 or info@tcicomm.com.

 

Mitel Rolls Out CloudLink… Customized App Development for Your Unique Communications and Workflow

/0 Comments/in /by

The way we communicate is changing forever. Our connected world is undergoing a digital transformation, creating fundamental shifts in the way we work and live.

With an aggressive strategy focused on innovative application development, Mitel is transforming TCI’s business too, enabling us to refine solutions to meet our customers’ specific industry and business communication needs.

Dubbed Mitel CloudLink…

Mitel’s new approach allows us to break the complex communication workflows within your business into building blocks so apps can be precisely tailored to the unique ways you work and connect.

And, with its application platform open to customers, partners and business app developers, Mitel lets you decide who builds the personalized communications experience your business needs.

The possibilities are endless. 

No matter the industry you’re in – retail, healthcare, education, hospitality, any industry – Mitel’s applications can be specifically optimized to how you operate. With easy-to-use intuitive tools natively integrated into your phone’s operating system, the custom applications streamline and simplify your business communication workflow so you connect faster, easier and better.

TCI shares Mitel’s singular purpose and vision…

To provide seamless communication that transforms businesses. Your business.

Video Overview 

Learn more about Mitel’s CloudLink and the potential it has to transform your business. Contact us today at  (703) 321-3030 or info@tcicomm.com.

Introducing the MiVoice 6900 series of Premium Desk Phones

/0 Comments/in /by

The Next Generation of Seamless Communications is Here…

Breathing new life into the desk IP Phone, Mitel has just announced their new 6900 Series Business Desk Phones – shedding the dreaded Handset cord and adding a great array of new features like Integrated Bluetooth Sync with Smartphones and high resolution color touch displays.

We don’t think the desk phone is going away any time soon, and neither does Mitel.

Automatically pair your smartphone as soon as it’s in range …

  • Secure, Shared access to contacts – make and receive your personal calls – handoff from smartphone to desk phone & back
  • Wi-Fi connectivity untethers the desk phone
  • Charge mobile devices directly from desk phone
  • Use your standard Bluetooth headset for business calls

With crisp, color displays and crystal clear audio quality, the MiVoice 6900 IP Phone series enhances your smartphone’s capabilities. Ready for simples, seamless mobile integration?

Contact us today at (703) 321-3030 or info@tcicomm.com.

Check out Mitel’s new MiVoice 6900 series Premium Desktop Phones here.

See It to Believe It