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Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities

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We recognize that one size does NOT fit all!

That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities.

The MiVoice SMB controller is flexible to fit your organization, providing a full range of deployment and financing options. It’s ideal for the smaller customer or branch office that wants Enterprise-level features in a small business package for up to 150 users.

Advanced Enterprise-Level Communication Features

With MiVoice Business, you and your employees get embedded mobility to deliver greater freedom to communicate from wherever business takes you. It offers Unified Communications and collaboration with voice mail, unified messaging, and automated attendants. And it delivers excellent customer service with a fully integrated contact center solution.

Integrated Collaboration, Conferencing, and Customer Experience Solution

It’s easier to do business when your messaging, collaboration, and contact center capabilities are all part of an integrated communications solution like MiVoice Business.

With MiCollab and MiTeam Meetings, you get enterprise collaboration software and real-time video conferencing for locations across time zones and geographies that securely and swiftly power communications. And you can also integrate MiContact Center Business, to support a few call center agents or a thousand omnichannel agents.

Deployment Flexibility

You can deploy MiVoice Business on-premises, in a public cloud, or in a private cloud environment. You can also license the platform with either a traditional upfront CapEx purchase or with an OpEx subscription.

Large, small, or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of growth.

Full Range of IP Desktop Devices and Accessories

When you’re on MiVoice Business, you can take advantage of a full range of IP desktop devices, accessories, and meeting room solutions that deliver advanced applications when and where you need them.

Why MiVoice Business?

  • Deep call control, collaboration, meetings with MiVoice Business and MiCollab
  • Advanced enterprise-level features comparable to those you have enjoyed with your current Mitel communications platform
  • Deployment flexibility: On-site, private cloud, public cloud (AWS /Azure)
  • In-office, hybrid or work-from-home options
  • Broad portfolio of IP phones, market-leading wireless SIP-DECT devices, and accessories for growth
  • OpEx option via monthly subscription
  • Smooth transition from your current Mitel communications platform to MiVoice Business

Let’s talk about an affordable way to provide enterprise-level tools for your small or mid-sized organization. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

Get Free Headsets with Mitel’s New On-Premises Phone System Monthly Subscription

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Mitel’s popular MiVoice platform brings organizations customized communications and an improved customer experience. 

Acquiring an enterprise-level, on-site phone system typically requires a hefty CAPEX investment or lease. But now TCI and Mitel offer a budget-friendly way to simplify your Communication and Collaboration needs as a predictable OPEX subscription.

Why Subscribe to MiVoice?

  • Only pay for the number of users you have now – scale up and down as needed
  • Have on-demand access to the latest software/security updates. You choose when updates are installed 
  • Choose your calling, collaboration, video, and contact center user levels
  • Make budgeting predictable and reduce your upfront costs
  • Deployment flexibility – You can choose the best arrangement for your needs: On-Prem, Private Cloud, or Public Cloud

MiVoice OPEX Headset Promotion:  Free H-series headset with select MiVoice Business Subscription & Contact Center Licenses. Offer available until March 31, 2023

MiVoice Subscription uses the exact same communication, collaboration, and contact center applications as MiVoice Business – without the big upfront price tag. 

  • No need to combine tools from multiple vendors – MiVoice delivers an end-to-end on-site phone and unified communications solution from a single provider.
  • Mobile-first IP Desktop Phones – The MiVoice 6900 series boasts exceptional HD audio quality, one-touch Bluetooth pairing, and seamless integration with your mobile phone.
  • Flexible, Easy-to-Manage Platform – Web-Based Management ensures administrators can deploy a multi-platform MiVoice solution from their web browser.

For more details on Mitel’s flexible MiVoice subscription plans, contact TCI today: (703) 321-3030 or GetHelp@tcicomm.com.

 

Home Office Upgrade… Get to Know Mitel’s MiVoice 6900 Premium Series

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Mitel’s MiVoice 6900 series family of desk phones enables office and home mobility with one-touch Bluetooth pairing and seamless integration with your mobile phone.

Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.

More MiVoice 6900 Series Phone Features…

  • High resolution color displays: 3.5” (320×240) LCD, 4.3” (480×272) LCD, and 7” (800×480) Touchscreen LCD
  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication, IEEE 802.1x authentication support
  • Quality of Service support – IEEE 802.1 p/Q VLAN and priority tagging
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
  • Bluetooth 4.1 wireless interface

The 6900 series also offer a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.

Get the convenience and productivity that come from adding mobility to your desk phones…Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Are You Getting the Full Value Out of Your CRM Platform?

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Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with Mitel’s systems. Using a customized CRM? Our experienced development team can bring your customer data, phone system and call center together.

When your CRM is integrated with Mitel’s MiVoice or MiContact Center, for example, the contact’s personal details can be set to pop-up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details on past transactions.

Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.

Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive, while improving the calling experience for your customers.

Let’s talk about connecting your CRM to your phone system and contact center. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Mobilize Your Enterprise With Mitel’s MiVoice 6900 Premium Desk Phones

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Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone.

Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.

More MiVoice 6900 Series Phone Features…

  • High resolution color displays
  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication
  •  Quality of Service support
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
  • Bluetooth wireless interface

The 6900 series also offers a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.

Ready for the convenience and productivity that come from adding mobility to your desk phones? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

New Mitel Speakerphone: MiVoice S720 brings Bluetooth Simplicity & HD Audio to Your Meetings and Conference Calls

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A perfect solution for office side-table and small meeting room conferencing, the MiVoice S720 can instantly transform any space into a conference room. Thanks to its 360° microphone pickup and omni-directional HD Voice audio all attendees can hear and be heard.

Mitel adds flexibility and performance to Conference Call gatherings…

  • Bluetooth connectivity enables you to connect in seconds to your MiVoice 6900 IP series phones.
  • Never run out of battery and talk all day with up to 15 hours of talk time. Battery powered with USB charging.
  • While hands-free, participants can take notes, share files and continue to work during calls.
  • Play music from a mobile phone with auto stop when an incoming call goes to the desk phone.
  • Functionally integrated with desk phone: volume / mute sync, pulling call to / from conference phone.

Portable design for the road warrior

Featuring a lightweight design, the S720 comes with a protective travel pouch so users can take the speakerphone on the road with them and leverage the Mitel MiCollab Softphone for hotel room or other on-the-go conference calls.

Make your meetings easier. Contact us today at (703) 321-3030 or info@tcicomm.com.

Introducing the MiVoice 6900 series of Premium Desk Phones

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The Next Generation of Seamless Communications is Here…

Breathing new life into the desk IP Phone, Mitel has just announced their new 6900 Series Business Desk Phones – shedding the dreaded Handset cord and adding a great array of new features like Integrated Bluetooth Sync with Smartphones and high resolution color touch displays.

We don’t think the desk phone is going away any time soon, and neither does Mitel.

Automatically pair your smartphone as soon as it’s in range …

  • Secure, Shared access to contacts – make and receive your personal calls – handoff from smartphone to desk phone & back
  • Wi-Fi connectivity untethers the desk phone
  • Charge mobile devices directly from desk phone
  • Use your standard Bluetooth headset for business calls

With crisp, color displays and crystal clear audio quality, the MiVoice 6900 IP Phone series enhances your smartphone’s capabilities. Ready for simples, seamless mobile integration?

Contact us today at (703) 321-3030 or info@tcicomm.com.

Check out Mitel’s new MiVoice 6900 series Premium Desktop Phones here.

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