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Unify Your Communications with the Best of Mitel, Zoom, Microsoft Teams & More

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Hybrid Solutions for the Public Sector and Businesses

Public sector agencies and businesses in the DC region face unique demands for secure, resilient communications that support hybrid workforces without disrupting mission-critical operations.

Mitel’s hybrid integrations with Zoom Workplace and Microsoft Teams deliver exactly that – bridging on-premises reliability with cloud flexibility to streamline workflows and boost productivity.

TCI helps organizations like yours implement these solutions, leveraging local expertise to meet compliance and scalability needs.

Key Benefits for Decision-Makers

Mitel’s Common Communication Framework unifies voice, video, chat, and AI tools across platforms, reducing admin complexity while protecting existing investments.

  • Retain Mitel telephony strengths while embedding Zoom AI Companion for meeting summaries and action items – at no extra cost.
  • Bi-directional presence sync in Microsoft Teams – See real-time status across Mitel calls and Teams activity without extra licenses.
  • Business continuity for high-stakes environments, with tailored resiliency for government and enterprise use.
  • Seamless call flow – Flip Mitel calls into Zoom meetings or handle Teams telephony via Mitel direct routing.

These features cut IT workload, enhance frontline and knowledge worker productivity, and integrate with vertical apps common in public sector and business operations.

Practical Advantages in Action

For organizations using Microsoft 365, Mitel Teams delivers advanced call routing, hunt groups, and call history directly in Teams tabs – no app switching or Microsoft Phone licenses needed. Businesses gain embedded softphone experiences, message waiting indicators, and easy speed dials for efficient daily operations.

Zoom-Mitel hybrids add AI-first tools like transcripts and insights, plus DECT endpoint support for field teams, ensuring secure, flexible collaboration.

Why Hybrid Services Fit DC Organizations

TCI’s approach to integration future-proofs communications for regulated industries, offering security, higher performance, and TCO optimization – ideal for agencies and firms balancing legacy systems with modern needs.

Ready to Bring Your Communications Together?

TCI is ready to design, deploy, and support the best of Mitel, Zoom, or Microsoft services tailored to your environment.

Call (703) 321-3030 or GetHelp@tcicomm.com.

How Mitel Strengthens Your Existing Microsoft Teams Service

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For customers already utilizing Microsoft Teams for collaboration, Mitel provides a best-in-class integration of calling and voice functionality.

When receiving inbound calls, you can manage the entire call in one view via a pop-up notification. For outbound calls, you can click to dial in a small pop-up window and still maintain all call features without taking up your entire screen.

Use Mitel’s technology and easy-to-use app for integration with business apps where quick calling or pop-up calling functions are required.

Microsoft Teams is great for video meetings and sharing documents, but many business sectors still depend on customized telephony apps from third parties.

  • Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies.
  • Financial services companies must maintain inbound contact centers supporting call recording and other advanced telephony features.
  • Retail businesses need to connect workers on the sales floor to customer service applications via telephone to help customers in real time.
  • Healthcare facilities may use Teams for video collaboration between facilities, but what about emergencies where a doctor or nurse needs to respond when they’re not near a laptop? Telephony services can provide the critical link to life-saving answers in seconds.
  • Hotels may use Teams for internal meetings or drive customer engagement, but telephones still play a critical role in their daily life. Guests rely on in-suite phone services to contact staff and receive messages. Cleaning staff can use those same phones to indicate when a room is clean and available for guests.

Video: Making the Most of Microsoft Teams with Mitel – 1:20 min. Video

Mitel offers tools and apps that seamlessly integrate Mitel’s enterprise-class telephony features with the MS Teams platform.

Integrate your telephony system with Teams through Mitel’s Telephony-only client available in the MiCollab app and enjoy all the robust telephony features that Mitel offers.

Mitel also offers presence integration between Teams and Mitel telephony users, allowing users to see whether a colleague is on a phone call – regardless of platform.

Mitel Assistant is available for free on the Microsoft app store and delivers Mitel softphone capabilities to Teams users’ desktops as a floating app. Mitel Assistant allows you to make and transfer calls, search directories, set speed dials, import contacts, activate 3-way conferencing, and more from your Teams screen.

TCI and Mitel can help your organization improve teamwork in a hybrid world. Contact our Mitel + Teams experts today at (703) 321-3030 or info@tcicomm.com.