How Mitel Strengthens Your Existing Microsoft Teams Service

For customers already utilizing Microsoft Teams for collaboration, Mitel provides a best-in-class integration of calling and voice functionality.

When receiving inbound calls, you can manage the entire call in one view via a pop-up notification. For outbound calls, you can click to dial in a small pop-up window and still maintain all call features without taking up your entire screen.

Use Mitel’s technology and easy-to-use app for integration with business apps where quick calling or pop-up calling functions are required.

Microsoft Teams is great for video meetings and sharing documents, but many business sectors still depend on customized telephony apps from third parties.

• Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies.
• Financial services companies must maintain inbound contact centers supporting call recording and other advanced telephony features.
• Retail businesses need to connect workers on the sales floor to customer service applications via telephone to help customers in real time.
• Healthcare facilities may use Teams for video collaboration between facilities, but what about emergencies where a doctor or nurse needs to respond when they’re not near a laptop? Telephony services can provide the critical link to life-saving answers in seconds.
• Hotels may use Teams for internal meetings or drive customer engagement, but telephones still play a critical role in their daily life. Guests rely on in-suite phone services to contact staff and receive messages. Cleaning staff can use those same phones to indicate when a room is clean and available for guests.

Video: Making the Most of Microsoft Teams with Mitel – 1:20 min. Video

Mitel offers tools and apps that seamlessly integrate Mitel’s enterprise-class telephony features with the MS Teams platform.

Integrate your telephony system with Teams through Mitel’s Telephony-only client available in the MiCollab app and enjoy all the robust telephony features that Mitel offers.

Mitel also offers presence integration between Teams and Mitel telephony users, allowing users to see whether a colleague is on a phone call – regardless of platform.

Mitel Assistant is available for free on the Microsoft app store and delivers Mitel softphone capabilities to Teams users’ desktops as a floating app. Mitel Assistant allows you to make and transfer calls, search directories, set speed dials, import contacts, activate 3-way conferencing, and more from your Teams screen.

TCI and Mitel can help your organization improve teamwork in a hybrid world. Contact our Mitel + Teams experts today at (703) 321-3030 or info@tcicomm.com.