Posts

How Flexible Cloud Voice Service Can Strengthen Your Business

/0 Comments/in /by

Over the last few years, Cloud Voice service has quickly taken over old-school landlines and premises-based systems as the preferred small business and enterprise communications solution. With the pandemic, cloud solutions have taken on new importance.

TCI’s Cloud Voice offering is TCI Host, an all-in-one service that supports all of your communications needs – including unlimited calling, messaging, and powerful team collaboration tools. You also get security; automated call screening, forwarding, routing and answering; voicemail-to-email; and user-controlled administration.

With TCI Host, all you need are IP desk phones in the office or any broadband-connected computer or smartphone to connect to the hosted platform through a Cloud Voice app supporting UC service that is customized with all the features your business needs.

Benefits of Cloud Voice

There are several potential benefits of upgrading to TCI Host. Here are just some of the service’s many upsides:

  • Flexible and versatile telephony – Cloud Voice allows you to use convenient call features, such as auto-attendant and advanced call processing. Among many other capabilities, you can also hold virtual meetings and collaborate on remote tasks. The service scales with your business as it grows, and you never have to make tedious and expensive upgrades to add more users or call capacity.
  • Reliable connections – With stable broadband connections coupled with redundant infrastructure backing everything up in the Cloud, you’ll have no worries about dropped calls. Besides service dependability, IP phones also have superior voice and video quality over traditional phones.
  • Complete portability and accessibility – And because Cloud Voice works on the Internet, it’s not limited by distance or national borders. You connect seamlessly regardless of location, allowing you to manage your business on the go and easily communicate with remote colleagues, clients, and stakeholders.
  • One all-inclusive, low monthly price – TCI Host eliminates the expensive upfront costs of buying phones and investing in an expensive on-premises PBX system. For a single, all-inclusive monthly price, you can enjoy state-of-the-art IP phones, Mitel’s award-winning call control features, and 100% lifetime support.

With constant refinements over the years, Cloud Voice has emerged as the most preferred enterprise communications technology. Don’t get left behind – take advantage of this versatile and affordable innovation to boost your business.

Since all businesses have unique communication needs, TCI’s team of experts will help by designing the most suitable solution for your enterprise. Contact us today at (703) 321-3030 or info@tcicomm.com.

 


4 More Reasons We Built TCI Host on a Mitel-Powered Business Cloud Platform

/0 Comments/in /by

Mitel is #1 in Cloud Communications Worldwide… This is good for TCI-delivered Cloud services and better for you…

When it comes to communications and collaboration, the DC region’s fastest moving businesses choose solutions that give them choices.

TCI’s flexible, easy-to-use cloud service is powered by Mitel, making us the choice of public and private sector customers across the region. Supporting ‘anywhere’ connections, our TCI Host service supports their office-based, remote and hybrid workers across the country.

Industry experts and customers of all sizes are reinforcing our choice of a Mitel-powered platform over any other provider for our clients:

  • Synergy Research – Mitel is the #1 market leader in total cloud seats for the 7th consecutive year
  • Frost & Sullivan – Mitel named leader in UCaaS growth and innovation
  • Newsweek – Mitel named Best Business Communications Tool Provider
  • Tolly Report – Mitel was compared to 8×8 and RingCentral and emerged superior

Just 4 more reasons to choose TCI Host – powered by Mitel – for all your communications needs… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Offer Extended! Move to TCI Host/Cloud Voice… Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel system

/0 Comments/in /by

To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.

Act Now… This is a Limited Time Offer!

TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business – all for a budget-friendly monthly subscription.

When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.

Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.

TCI Host Makes Cloud Voice Easy 

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Time is running out on this offer… Let’s talk now about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.

 

Move to the Cloud with TCI Host’s Migration Offer! Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel System

/0 Comments/in /by

Legacy on-premises phone system providers like ShoreTel, Toshiba and Inter-Tel eventually came to market with cloud offerings, but for many businesses, their old phone system equipment continued to get the job done.

But like everything technology related, new advancements in the cloud and better online collaboration tools have put these older platforms at a disadvantage, especially with more employees spread out and working at home.

To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.

TCI Host Migration Offer Highlights

  • TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business – all for a budget-friendly monthly subscription.
  • When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.
  • Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.

TCI Host makes Cloud Voice easy

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible 

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Let’s talk about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.

10 Ways TCI Host Service Connects Your Mobile Team and Makes Managing Tech Easier

/0 Comments/in /by

Without the right tools in place, transitioning from in-office to home-office communications gave a lot of businesses a taste of how difficult it can be to keep conversations going.

In today’s remote working world, don’t you wish your team could be connected seamlessly no matter what device they’re using?

If you’re exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

How TCI Host keeps your employees connected and simplifies your job…

1. Never Lose Your Place with One Stop For Communication.

How much time do you waste by losing the thread of the conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work From Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are key. Everyone on the team can collaborate in real-time.

3. Take The Conversation Smoothly From Text To Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Respond To Important Messages Faster With Visual Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With our Outlook voicemail integration, messages are sent to email so you can scan and prioritize who to call back first.

5. Get To The Right Person At The Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.

6. Know Your Communications Will Be There.

Communications is the heart of any business. You can’t afford a moment of downtime, especially if you’ve invested in integrating your line of business apps with your phone system. If you’re seeking fail-proof redundancy that’s affordable and easy to manage, TCI Host’s architecture and system redundancy is designed to be reliable.

7. Be as Productive On the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do on at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

8. Live In Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

9. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout your business.

10. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

The good news doesn’t stop there… Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Re-Opening Reality Check… Getting to Know the Public’s Preferences for Getting Back to ‘Normal’

/0 Comments/in /by

The conversation about the COVID-19 pandemic has shifted from shutting down non-essential businesses to how we can get back to ‘business as usual.’ But until a viable vaccine or effective treatment is widely available, you should expect many customers to remain wary. Based on our conversations, many leaders are privately planning for the possibility of working from home for months or longer. Others will need to come back in some kind of Hybrid mode.

State of the Nation polling reflects a very cautious public [PDF]

We’re in this for the long haul 

The public and private sectors will, of course, continue to adapt to serve their customers and constituents, and how you approach your workforce infrastructure will play a big role in how well you can respond to challenges and opportunities in the months ahead.

TCI can help your business stay connected

We’ve been supporting the DC region with customized remote workforce and business continuity solutions for 40 years. When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your customers and workforce at the office, in the field and at home.

Hosted Voice, Unified Communications & Teleworking 

MiCollab & MiTeam Meetings for remote workers

Customer Contact Center 

Google Cloud AI-powered Virtual Agent and Agent Assist

Let’s talk about the technology you need to keep your workforce and customers connected. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Rapid Response Success Stories… DC Region Associations Act After Stay-at-Home Orders

/0 Comments/in /by

Northern Virginia Cloud Voice Customer

When the Governor’s order went into effect, our team had to act fast. Our client had 100+ users in the office. They called us on Tuesday, and they wanted everyone working from home by Friday.

Already subscribed to TCI Host, our flexible, all-in-one cloud voice service, the busy association had built-in telework capabilities, but had always conducted their work in a traditional office environment.

Without missing a beat, our outstanding support team ensured everyone’s endpoints were programmed, tested and ready to support incoming calls from the association’s membership.

By Friday, the association’s busy office was empty, and every user was connected at home using their preferred device – whether they opted for a laptop softphone, an app on their smartphone, or a desktop office phone.

Maryland Mitel On-Premises System Customer 

Another association just outside of DC in suburban Maryland, had 130+ users all connected in their office via an on-premises Mitel MiVoice platform. Most incoming calls came in on the main number and were distributed across multiple attendant consoles where calls were transferred across the organization.

When the stay-at-home order came down, the staff was able to quickly connect at home using a mix of plug-and-play Mitel Teleworker phones or MiCollab apps running on their laptops and smartphones.

Home-based attendants are still managing the high-volume flow of incoming calls using a completely PC-based call-handling setup with an intuitive graphical user interface that lets them know the ‘presence’ status of every user before they transfer the caller.

The association is delighted with their Mitel system and its teleworking capabilities – their employees are staying productive and their members are getting the support they need.

TCI is Ready to help

Whether your phone system is on-site or already in the cloud, when it comes to supporting your customers, our rapid response team can deploy and support the essential tools you need to work anywhere in these uncertain times.

Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Managing Your Multi-Site Enterprise Voice & UC is Easy with TCI Host

/0 Comments/in /by

Now you can simplify managing your enterprise phone systems. Join the wave of Multi-site businesses replacing their mix of vendors and outdated phone systems with a centralized, seamless UC as a Service.

Reduce costs, increase productivity and improve customer service 

Our TCI Host service is built on a powerful, scalable cloud platform. It’s a proven solution for deploying and managing all-in-one Voice, UC and collaboration capabilities across every location in your enterprise.

Seamless Migrations

Cloud communications isn’t an all-or-nothing endeavor. There are several deployment models you can choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Our project teams handle all the details for you.

TCI Host brings your offices closer together, providing award-winning customer experiences, and closing the gap on activity with a powerful feature set. Your communications will never be the same.

More Mobility and Collaboration

TCI Host users can access team collaboration tools from their mobile devices and laptops. Designed for today’s workforce, your work will no longer be a location but an activity that can be tackled anywhere.

An All-inclusive Monthly Subscription

TCI Host eliminates the upfront costs of investing in an expensive on-site system. Your low monthly price connects you to a flexible selection of IP desktop phones, integrated mobile apps, award-winning call control features, and outstanding local support delivered by TCI.

Bring it all together

When you combine business communications, mobility and the cloud, borders disappear, barriers collapse, your costs drop, and productivity rises. If these sound like the kind of results you want, it’s time to move your voice, collaboration and customer service to the cloud.

Let’s talk about how TCI Host can centralize and simplify your enterprise communications. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Tech Overload? 5 Ways to Streamline all those Apps & Communications Tools

/0 Comments/in /by

The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools.

If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.

Are your current systems providing the productivity and customer experience you need for 2020? If not, consider these pointers for re-energizing and remaking your approach to collaboration and communications.

1. Identify the purpose and value of each communications tool

Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools in terms of:

  • Does the technology help or hinder productivity?
  • Do your communications tools keep your team’s conversations seamless no matter what device is used – be it smartphone, desktop or laptop?
  • Do they create a common space where team members can easily communicate, share documents and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the costs vs. benefits of your communications software

The goal of any communications system is to aid productivity and bring value to the business. The problem is technology – especially when it’s the newest thing. You have to ask yourself: Is the time spent using that latest app really achieving the outcomes you need?

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.

3. Reduce distraction and optimize attention capital

Step back from the whirl of digital life by identifying what’s most important to you, then add / keep the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.

Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.

4. Focus on the customer experience

As you’re evaluating your communications tools, consider how your communications software impacts your customer’s experience with your business. Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need it? The answers to these questions directly impact your responsiveness to customers.

5. Make it convenient to work anywhere

With more team members working remotely – on the road, from a home office or in the field – reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphone? Look for a communications solution like TCI Host, TCI’s Cloud Voice Service that allows your staff to access everything they need via a web portal.

Now is a perfect time to take a fresh look at your communication solutions to ensure you’re offering the best customer experience.

Ring in the New Year right… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Get to Know TCI Host and How You Can Add Cloud Power to Your On-site Phone System

/0 Comments/in /by

With the complex pricing models and cost of communications infrastructure today, it’s hard to know what the best solution for your organization may be… Stay on-site? Jump into the cloud? Or implement something in between?

While many businesses are already reaping the advantages of moving their voice communications to the cloud, for others replacing phone systems across all offices in favor of cloud technology may not be the best way to go.

With TCI Host, we can add the Unified Communication (UC) functionality you need by integrating your on-site hardware with cloud applications that will better connect your employees and customers.

Our experts enhance your on-site deployment with cloud services to provide what you’re looking for… collaboration tools, mobile connectivity, team meeting capabilities, call center with CRM integration, and much more.

The bottom line… You don’t have to move everything to the cloud to access its benefits. A hybrid, on-site UC solution can offer many of the cloud’s advantages – giving you the flexibility, scalability and control you want. Plus, a TCI Host hybrid architecture is more secure and more reliable than a standalone system, including built-in redundancies and backups.

When you are ready to move all of your voice services into the cloud, you’ll have much of the infrastructure in place with TCI Host. Best of all, we’ll be with you every step of the way. Your local TCI team handles all the details, sets up everything and gets your people up to speed on Day One.

Ready to get started? Contact us today at (703) 321-3030 or info@tcicomm.com.