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Look to TCI for a Tailored Cloud Voice Service, White-Glove Deployments, and Outstanding Support

Powered by technology from global leader Mitel, TCI Host is our “Unified Communications as a Service.” TCI Host fills a crucial gap in the DC Region’s fast-moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements.

Every TCI Host client is provided a complete, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our service will not restrict your access to advanced features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of VoIP technology, your virtualized UC platform can be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s. You can Rent, Lease, or Purchase, and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced

  • Providing service and solutions for 40+ years
  • More than 3,500 systems installed – local, nationwide, globally
  • Over 37,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Professionally Managed Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support. Are you ready to simplify and improve your business communications?

Learn more about TCI Host and The TCI Advantage. Contact us today at (703) 321-3030 or info@tcicomm.com.

9 Ways TCI Host Cloud Voice Connects Your Mobile Workers and Makes Managing Technology Easier

In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI’s Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

Here are 9 ways TCI Host helps you keep your employees connected – wherever they are – and how it makes your job easier…

1. Never Lose Your Place with One Stop for Communication.

How much time do you waste by losing the thread of a conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work from Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are key. Everyone on the team can collaborate in real-time.

3. Take the Conversation Smoothly from Text to Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Respond to Important Messages Faster with Visual Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With our Outlook voicemail integration, messages are sent to email so you can scan and prioritize who to call back first.

5. Get to The Right Person at the Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking a question only a subject matter expert can answer, everyone knows where and how to reach them.

6. Be as Productive on the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do at their desks. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

7. Live in Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

8. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing the adoption of your new phone system throughout your business.

9. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Why it’s Time to Make Your Move to the Cloud

Whether your old phone system can’t be upgraded anymore, or you need to enable remote work, or a new regulatory requirement can’t be supported, at some point you’ll have to hang up your trusted old phones and move to the cloud. Here’s what you can look forward to…

Simplify Communication, Management, and Budgeting

When you combine flexible communications, mobility, and the cloud, borders disappear, barriers collapse, costs drop, and productivity rises. If these sound like the kind of advantages you want to bring to your business, let’s talk about a move to TCI Host, our customized Cloud Voice service.

  • Talk, Chat, Share & Meet – TCI Host offers all the features of advanced on-premises platforms without the hardware and management headaches. Plus, you get the unlimited scalability, seamless mobility, and open integrated technology that you’ve been looking for to bring your business communications and business intelligence together.
  • Any Device. Anywhere. Anytime Communications – TCI Host fits into the way your office team works. Use a desktop phone, smartphone, or softphone on your laptop. Just one phone system supporting your business no matter when and where your team is working – office, home, or branch locations.
  • We deliver & set up everything – Unlike many providers, who will drop-ship phones and expect you to install and configure everything, our certified Cloud Voice experts come to you and set up everything to your specifications. After we install it, we’ll test everything to make sure it all runs smoothly.

With Cloud Voice, your team can deliver an exceptional Customer Experience. More competitive advantages to look forward to…

  • Be more productive – Bring all of your communications tools into one cloud and one application for a seamless experience on any device – anywhere in the world. Easily manage voice, email, and IM from a single screen to reduce management complexity and boost productivity.
  • No hardware, no headaches – Say goodbye to capital expenses, maintenance, and service fees with a hosted business phone system. You get great call quality, industry-leading reliability, and an easy-to-manage phone system with no upfront costs – everything you need for one low monthly price.
  • Free up IT resources – Don’t waste valuable IT resources on aging PBX hardware. With TCI Host, you enjoy new features faster, you can add or remove lines in minutes, and you always stay up to date with automated upgrades.
  • Pay as you grow – Unlike premises-based PBX systems, TCI Host always provides just the right amount of capacity at the right time to ensure you’re paying for only what you need and not a penny more.
  • Keep your business running – TCI’s cloud-based hosting platform can deliver ultra-high reliability and seamless disaster recovery so you always stay connected with colleagues and customers.

TCI can help you migrate to a cloud solution customized for your business needs. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

The TCI Advantage of All-in-One Communications, Networking, Infrastructure, Security and Support

There are a lot of companies out there selling standalone communications solutions. What sets our approach apart is TCI Advantage, a holistic suite of capabilities combined with a fully-trained, customer-focused and experienced staff of professionals. We bundle all that with a Discovery and Assessment Process that ensures EVERY engagement exceeds your expectations.

A Comprehensive Portfolio

The comprehensive portfolio of TCI Advantage is designed to cover every aspect of Business Communications, Networking, Support, Infrastructure, and Security…

  • TCI Host – This enterprise-class cloud communications solution provides UCaaS, which brings together feature-rich software into a high-availability Cloud environment, delivering the flexibility, reliability and advanced UC features you need to connect your business. Learn more
  • TCI Connect – Provides a multi-pronged approach that combines our comprehensive Net360 Network Assessment, Remediation & Onboarding Process, plus SLA-based Maintenance and Network Monitoring, to ensure your network infrastructure is not only ready for deployment but will operate as expected for years to come. Learn more
  • TCI Secure – We manage a broad array of Next-Generation Firewall and Management products from Cisco Maraki, SonicWall, and Watchguard as well as Patch Management, Wireless Security, and Backup/Recovery from industry leaders. Learn more
  • TCI Manage – We release you and your overburdened teams from day-to-day network monitoring, backup, reporting, and management tasks. We’ll also increase the performance of your network while uncovering savings too. Learn more

Find out how TCI Advantage breaks down tech silos and brings everything together to simplify your life and empower your teams. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

How Flexible Cloud Voice Service Can Strengthen Your Business

Over the last few years, Cloud Voice service has quickly taken over old-school landlines and premises-based systems as the preferred small business and enterprise communications solution. With the pandemic, cloud solutions have taken on new importance.

TCI’s Cloud Voice offering is TCI Host, an all-in-one service that supports all of your communications needs – including unlimited calling, messaging, and powerful team collaboration tools. You also get security; automated call screening, forwarding, routing and answering; voicemail-to-email; and user-controlled administration.

With TCI Host, all you need are IP desk phones in the office or any broadband-connected computer or smartphone to connect to the hosted platform through a Cloud Voice app supporting UC service that is customized with all the features your business needs.

Benefits of Cloud Voice

There are several potential benefits of upgrading to TCI Host. Here are just some of the service’s many upsides:

  • Flexible and versatile telephony – Cloud Voice allows you to use convenient call features, such as auto-attendant and advanced call processing. Among many other capabilities, you can also hold virtual meetings and collaborate on remote tasks. The service scales with your business as it grows, and you never have to make tedious and expensive upgrades to add more users or call capacity.
  • Reliable connections – With stable broadband connections coupled with redundant infrastructure backing everything up in the Cloud, you’ll have no worries about dropped calls. Besides service dependability, IP phones also have superior voice and video quality over traditional phones.
  • Complete portability and accessibility – And because Cloud Voice works on the Internet, it’s not limited by distance or national borders. You connect seamlessly regardless of location, allowing you to manage your business on the go and easily communicate with remote colleagues, clients, and stakeholders.
  • One all-inclusive, low monthly price – TCI Host eliminates the expensive upfront costs of buying phones and investing in an expensive on-premises PBX system. For a single, all-inclusive monthly price, you can enjoy state-of-the-art IP phones, Mitel’s award-winning call control features, and 100% lifetime support.

With constant refinements over the years, Cloud Voice has emerged as the most preferred enterprise communications technology. Don’t get left behind – take advantage of this versatile and affordable innovation to boost your business.

Since all businesses have unique communication needs, TCI’s team of experts will help by designing the most suitable solution for your enterprise. Contact us today at (703) 321-3030 or info@tcicomm.com.

 


4 More Reasons We Built TCI Host on a Mitel-Powered Business Cloud Platform

Mitel is #1 in Cloud Communications Worldwide… This is good for TCI-delivered Cloud services and better for you…

When it comes to communications and collaboration, the DC region’s fastest moving businesses choose solutions that give them choices.

TCI’s flexible, easy-to-use cloud service is powered by Mitel, making us the choice of public and private sector customers across the region. Supporting ‘anywhere’ connections, our TCI Host service supports their office-based, remote and hybrid workers across the country.

Industry experts and customers of all sizes are reinforcing our choice of a Mitel-powered platform over any other provider for our clients:

  • Synergy Research – Mitel is the #1 market leader in total cloud seats for the 7th consecutive year
  • Frost & Sullivan – Mitel named leader in UCaaS growth and innovation
  • Newsweek – Mitel named Best Business Communications Tool Provider
  • Tolly Report – Mitel was compared to 8×8 and RingCentral and emerged superior

Just 4 more reasons to choose TCI Host – powered by Mitel – for all your communications needs… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Offer Extended! Move to TCI Host/Cloud Voice… Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel system

To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.

Act Now… This is a Limited Time Offer!

TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business – all for a budget-friendly monthly subscription.

When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.

Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.

TCI Host Makes Cloud Voice Easy 

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Time is running out on this offer… Let’s talk now about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.

 

Move to the Cloud with TCI Host’s Migration Offer! Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel System

Legacy on-premises phone system providers like ShoreTel, Toshiba and Inter-Tel eventually came to market with cloud offerings, but for many businesses, their old phone system equipment continued to get the job done.

But like everything technology related, new advancements in the cloud and better online collaboration tools have put these older platforms at a disadvantage, especially with more employees spread out and working at home.

To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.

TCI Host Migration Offer Highlights

  • TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business – all for a budget-friendly monthly subscription.
  • When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.
  • Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.

TCI Host makes Cloud Voice easy

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible 

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Let’s talk about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.

10 Ways TCI Host Service Connects Your Mobile Team and Makes Managing Tech Easier

Without the right tools in place, transitioning from in-office to home-office communications gave a lot of businesses a taste of how difficult it can be to keep conversations going.

In today’s remote working world, don’t you wish your team could be connected seamlessly no matter what device they’re using?

If you’re exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

How TCI Host keeps your employees connected and simplifies your job…

1. Never Lose Your Place with One Stop For Communication.

How much time do you waste by losing the thread of the conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work From Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are key. Everyone on the team can collaborate in real-time.

3. Take The Conversation Smoothly From Text To Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Respond To Important Messages Faster With Visual Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With our Outlook voicemail integration, messages are sent to email so you can scan and prioritize who to call back first.

5. Get To The Right Person At The Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.

6. Know Your Communications Will Be There.

Communications is the heart of any business. You can’t afford a moment of downtime, especially if you’ve invested in integrating your line of business apps with your phone system. If you’re seeking fail-proof redundancy that’s affordable and easy to manage, TCI Host’s architecture and system redundancy is designed to be reliable.

7. Be as Productive On the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do on at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

8. Live In Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

9. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout your business.

10. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

The good news doesn’t stop there… Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Re-Opening Reality Check… Getting to Know the Public’s Preferences for Getting Back to ‘Normal’

The conversation about the COVID-19 pandemic has shifted from shutting down non-essential businesses to how we can get back to ‘business as usual.’ But until a viable vaccine or effective treatment is widely available, you should expect many customers to remain wary. Based on our conversations, many leaders are privately planning for the possibility of working from home for months or longer. Others will need to come back in some kind of Hybrid mode.

State of the Nation polling reflects a very cautious public [PDF]

We’re in this for the long haul 

The public and private sectors will, of course, continue to adapt to serve their customers and constituents, and how you approach your workforce infrastructure will play a big role in how well you can respond to challenges and opportunities in the months ahead.

TCI can help your business stay connected

We’ve been supporting the DC region with customized remote workforce and business continuity solutions for 40 years. When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your customers and workforce at the office, in the field and at home.

Hosted Voice, Unified Communications & Teleworking 

MiCollab & MiTeam Meetings for remote workers

Customer Contact Center 

Google Cloud AI-powered Virtual Agent and Agent Assist

Let’s talk about the technology you need to keep your workforce and customers connected. Contact TCI today at (703) 321-3030 or info@tcicomm.com.