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Elevate Your Business Communications with TCI Host: Customized Enterprise-Class Cloud Solutions

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In today’s business environment, staying connected is more crucial than ever. TCI, your trusted leader in telecommunications serving the DC region for over 40 years, proudly offers TCI Host – an Enterprise-class Cloud Communications Solution that’s revolutionizing how businesses communicate.

TCI Host leverages the power of industry-leading, feature-rich software to deliver a comprehensive Unified Communications as a Service (UCaaS) platform. This cutting-edge solution is designed to meet the evolving needs of modern businesses, from small enterprises to large corporations.

Key features of TCI Host

  • Mobility and Remote Work Support – Enjoy full functionality whether you’re in the office, working remotely, or on the go.
  • Unified Communications – Integrate voice, video, messaging, and collaboration tools into a single, seamless platform.
  • Virtualization Benefits – Reduce hardware, software, and power consumption costs while streamlining IT management.
  • Flexibility – Choose between hosted, on-premises, or hybrid deployment options to suit your specific needs.
  • Scalability – Easily adapt to your business growth without significant infrastructure changes.

TCI Host is ideal for businesses looking to reduce their technology footprint, eliminate hardware maintenance costs, and stay ahead of technological advances. With its internet-based service, TCI Host significantly reduces carrier bandwidth costs while delivering top-tier unified communications, mobility, and collaboration services.

As the oldest leading Mitel provider in the DC Region, TCI brings unparalleled expertise to every client engagement. Our certified technical staff is respected throughout the industry, ensuring you receive the highest quality support and service.

Don’t let outdated communication systems hold your business back. Experience the future of enterprise communications with TCI Host.

Contact TCI today to learn how we can customize a solution that fits your specific objectives and propels your business forward in the digital age: (703) 321-3030 or GetHelp@tcicomm.com.

TCI Host Cloud Voice Connects Your Mobile Workers and Makes Managing Technology Easier

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In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI’s Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

Here are all the ways TCI Host helps you keep your employees connected – wherever they are – and how it makes your job easier…

1. Never Lose Your Place with One Stop for Communication.

How much time do you waste by losing the thread of a conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work from Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are key. Everyone on the team can collaborate in real-time.

3. Take the Conversation Smoothly from Text to Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Respond to Important Messages Faster with Visual Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. With our Outlook voicemail integration, messages are sent to email so you can scan and prioritize who to call back first.

5. Get to The Right Person at the Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking a question only a subject matter expert can answer, everyone knows where and how to reach them.

6. Be as Productive on the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do at their desks. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

7. Live in Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

8. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing the adoption of your new phone system throughout your business.

9. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Overloaded with Too Many Apps & Communications Tools? Here’s 5 Ways to Streamline

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The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools.

If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.

Consider these pointers for re-energizing and remaking your approach to collaboration and communications.

1. Identify the purpose and value of each communications tool

Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools in terms of:

  • Does the technology help or hinder productivity?
  • Do your communications tools keep your team’s conversations seamless no matter what device is used – be it smartphone, desktop or laptop?
  • Do they create a common space where team members can easily communicate, share documents and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the costs vs. benefits of your communications software

The goal of any communications system is to aid productivity and bring value to the business. The problem is technology – especially when it’s the newest thing. You have to ask yourself: Is the time spent using that latest app really achieving the outcomes you need?

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.

3. Reduce distraction and optimize attention capital

Step back from the whirl of digital life by identifying what’s most important to you, then add / keep the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.

Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.

4. Focus on the customer experience

As you’re evaluating your communications tools, consider how your communications software impacts your customer’s experience with your business. Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need it? The answers to these questions directly impact your responsiveness to customers.

5. Make it convenient to work anywhere

With more team members working remotely – on the road, from a home office or in the field – reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphone? Look for a communications solution like TCI Host, TCI’s Cloud Voice Service that allows your staff to access everything they need via a web portal.

Take a fresh look at your communication solutions to ensure you’re offering the best user experience. Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.
 

Connecting Your Sr. Living Community with TCI Managed UC & Infrastructure Solutions

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TCI designs, deploys and supports the technologies you need to bring your entire senior living community together.

We offer a full suite of integrated services, bringing the ‘TCI Advantage’ to your community with Managed Voice, Core Network and Infrastructure services to connect what counts…

TCI Host

Connect your community with Mitel-powered communication features and built-in mobility, customized app integrations, professional cloud, on-prem and hybrid deployments, and 24/7 support.

  • Voice & Unified Communications as a Service (UCaaS)
  • All-in-one Phones, Video Meetings, and Messaging
  • Integrations with Your Business Apps
  • Contact Center Solutions

TCI Connect & Manage

Managing a complex communications infrastructure is no simple task. We handle the day-to-day details so you can focus on your strategic priorities.

  • Wired Infrastructure & Managed Wi-Fi, Data Centers & Broadband
  • 24/7 Help Desk, Monitoring, Alerting, Response & Resolution
  • Asset Management, Data Backups & Recovery

We back up your Assisted Living technology with outstanding TCI support…

  • 24/7 Remote Monitoring
  • On Call Technicians
  • Emergency Service

TCI’s customized technology and communications services keep your families and caregivers in touch, providing the peace of mind they deserve and expect.

Let’s talk about new ways to serve your Senior Living Community: Contact your local TCI experts at (703) 321-3030 or GetHelp@tcicomm.com.
 

TCI Host Service – Customized Contact Center, Team Collaboration & Business Communications

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Empower your people to serve your customers better

For a single, low monthly price, you can upgrade old phones to advanced mobile-enabled desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.

In and Outbound Contact Center / Call Center

Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.

  • Integrate with your CRM, like Salesforce, Microsoft, and others
  • Offer Live Agents, Web Chat, Email, Text Messaging / SMS
  • Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
  • Automate and access Full Reporting on Your Customer Interactions
  • Improve Customer Experience
  • Become more efficient

Powerful Collaboration Capabilities

Explore some of the Mitel-powered team-building and conferencing tools your users can tap into with their mobile or desktop phones…

  • Virtual workspaces for team meetings, conversations, content review, and project management
  • Team Video Conferencing and Recording
  • Participant management
  • Desktop application sharing
  • Team and private chat
  • Web-based file sharing
  • Document management

Unified Messaging and Integrated Apps

With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:

  • Integration with business applications from tech leaders like Microsoft and Google
  • Presence Tools
  • Softphone App on Mobile Devices
  • Unified Messaging
  • Remote control of desktops
  • Outlook client plug-in
  • MS TEAMS integration (Mitel Assistant App)
  • Message retrieval from one synchronized message store

Our TCI Host Cloud Voice Service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.

Schedule your TCI Host demo. Call us today at (703) 321-3030 or GetHelp@tcicomm.com.
 

8 Ways TCI Host Cloud Voice Connects Your Teams and Makes Your Life Easier

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In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI’s Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat.

Here are 8 ways TCI Host helps you keep your employees connected – wherever they are – and how it makes your job easier…

1. Never Lose Your Place with One Stop for Communication.

How much time do you waste by losing the thread of a conversation? TCI Host makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work from Anywhere, together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audio conferencing are essential. Everyone on the team can collaborate in real-time.

3. Take the Conversation Smoothly from Text to Voice with Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? TCI Host helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Get to The Right Person at the Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls in asking a question only a subject matter expert can answer, everyone knows where and how to reach them.

5. Be as Productive on the Road as in the Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But TCI Host transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do at their desks. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

6. Live in Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your phones with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

7. …Or in Outlook or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. TCI Host also integrates seamlessly with Microsoft Outlook and G Suite, easing the adoption of your new phone system throughout your business.

8. Do More, Spend Less.

Here’s one last thing you might not know, and it may be the best part… You can have a seamless and reliable communications and collaboration tool without breaking the bank. TCI Host offers everything as an affordable monthly subscription.

Our project team handles all the transition details to get it all going for you! Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com.
 


TCI Host Cloud Voice & Contact Center Service… Customized Capabilities & Local White Glove Support

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Our TCI Host Cloud Voice Service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.

Unified Messaging and Integrated Apps

With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:

  • Integration with business applications from tech leaders like Microsoft and Google
  • Presence Tools
  • Softphone App on Mobile Devices
  • Unified Messaging
  • Remote control of desktops
  • Outlook client plug-in
  • MS TEAMS integration (Mitel Assistant App.)
  • Message retrieval from one synchronized message store

Powerful Collaboration Capabilities

Explore some of the Mitel-powered team building and conferencing tools your users can tap into with their mobile or desktop phones…

  • Virtual workspaces for team meetings, conversations, content review, and project management
  • Team Video Conferencing and Recording
  • Participant management
  • Desktop application sharing
  • Team and private chat
  • Web-based file sharing
  • Document management

In and Outbound Contact Center / Call Center

Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.

  • Integrate with your CRM, like Salesforce, Microsoft, and others
  • Offer Live Agents, Web Chat, Email, Text Messaging / SMS
  • Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
  • Automate and access Full Reporting on Your Customer Interactions
  • Improve Customer Experience
  • Become more efficient

Empower your people to serve your customers better

For a single, low monthly price, you can upgrade their old phones to advanced mobile-enabled, desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.

Schedule your TCI Host demo. Call us today at (703) 321-3030 or GetHelp@tcicomm.com.

Attn. Assisted Living Communities… How TCI Managed Solutions Connect Your Residents, Families & Caregivers

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TCI designs, deploys and supports the technologies you need to bring your entire senior living community together.

We offer a full suite of integrated services, bringing the ‘TCI Advantage’ to your community with Managed Voice, Core Network, Wi-Fi, and IT Security to connect and protect what counts…

TCI Host

Connect your community with Mitel-powered communication features and built-in mobility, customized app integrations, professional cloud, on-prem and hybrid deployments, and 24/7 support.

  • Voice & Unified Communications as a Service (UCaaS)
  • All-in-one Phones, Video Meetings, and Messaging
  • Integrations with Your Business Apps
  • Contact Center Solutions

TCI Connect & Manage

Managing a complex communications infrastructure is no simple task. We handle the day-to-day details so you can focus on your strategic priorities.

  • Wired Infrastructure & Managed Wi-Fi, Data Centers & Broadband
  • 24/7 Help Desk, Monitoring, Alerting, Response & Resolution
  • Asset Management, Data Backups & Recovery

TCI Secure

Rest easy knowing your systems are protected with multi-layered security solutions. TCI manages a broad array of defenses on your behalf partnering with proven global security leaders.

  • Next-Generation Firewall and Management Solutions
  • Patch Management, Wireless Security, and Backup/Recovery
  • End Point Security

We back up your Assisted Living technology with outstanding TCI support…

  • 24/7 Remote Monitoring
  • On Call Technicians
  • Emergency Service

TCI’s customized technology and communications services keep your families and caregivers in touch, providing the peace of mind they deserve and expect.

Let’s talk about new ways to serve your Assisted Living Community: Contact your local TCI experts at (703) 321-3030 or GetHelp@tcicomm.com.


Mitel’s MiVoice Connect (formerly ShoreTel Connect Onsite) is Sunsetting. You Have Options

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MiVoice Connect and MiVoice Connect CallCenter – formerly ShoreTel Connect products – are slated to end production by Mitel at the end of 2024 and support will be discontinued at the end of 2030.

While this news means future change, you have time to make decisions on the best alternative for your organization.

  • Migrate to MiVoice Business: This is Mitel’s traditional voice solution, which can be deployed as an on-premises solution or a private cloud solution. MiVoice Business solutions can be supported as a CAPEX or OPEX arrangement and there are several cost-effective licensing options to support your migration.
  • Migrate to UCaaS: A cloud-based service option like TCI Host service or RingCentral MVP provides all-in-one communications. Get more details on the available promotions and capabilities to see if these monthly subscription plans make sense for you. 
  • Status Quo: You may decide not to make any changes at all. TCI will continue to support you. At some point, MiVoice Connect may not be compatible with new Microsoft operating systems, and we’ll be able to assist you at that time.

Please contact us if you have any questions, or are ready to explore your options. We’re at (703) 321-3030 or GetHelp@tcicomm.com.

 

Look to TCI for a Tailored Cloud Voice Service, White-Glove Deployments, and Outstanding Support

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Powered by technology from global leader Mitel, TCI Host is our “Unified Communications as a Service.” TCI Host fills a crucial gap in the DC Region’s fast-moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements.

Every TCI Host client is provided a complete, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our service will not restrict your access to advanced features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of VoIP technology, your virtualized UC platform can be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s. You can Rent, Lease, or Purchase, and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced

  • Providing service and solutions for 40+ years
  • More than 3,500 systems installed – local, nationwide, globally
  • Over 37,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Professionally Managed Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support. Are you ready to simplify and improve your business communications?

Learn more about TCI Host and The TCI Advantage. Contact us today at (703) 321-3030 or info@tcicomm.com.