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Re-Opening Reality Check… Getting to Know the Public’s Preferences for Getting Back to ‘Normal’

The conversation about the COVID-19 pandemic has shifted from shutting down non-essential businesses to how we can get back to ‘business as usual.’ But until a viable vaccine or effective treatment is widely available, you should expect many customers to remain wary. Based on our conversations, many leaders are privately planning for the possibility of working from home for months or longer. Others will need to come back in some kind of Hybrid mode.

State of the Nation polling reflects a very cautious public [PDF]

We’re in this for the long haul 

The public and private sectors will, of course, continue to adapt to serve their customers and constituents, and how you approach your workforce infrastructure will play a big role in how well you can respond to challenges and opportunities in the months ahead.

TCI can help your business stay connected

We’ve been supporting the DC region with customized remote workforce and business continuity solutions for 40 years. When it comes to customizing technology for your business or non-profit, we can map out the best mix of cloud, on-premises and hybrid deployments to connect your customers and workforce at the office, in the field and at home.

Hosted Voice, Unified Communications & Teleworking 

MiCollab & MiTeam Meetings for remote workers

Customer Contact Center 

Google Cloud AI-powered Virtual Agent and Agent Assist

Let’s talk about the technology you need to keep your workforce and customers connected. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

Rapid Response Success Stories… DC Region Associations Act After Stay-at-Home Orders

Northern Virginia Cloud Voice Customer

When the Governor’s order went into effect, our team had to act fast. Our client had 100+ users in the office. They called us on Tuesday, and they wanted everyone working from home by Friday.

Already subscribed to TCI Host, our flexible, all-in-one cloud voice service, the busy association had built-in telework capabilities, but had always conducted their work in a traditional office environment.

Without missing a beat, our outstanding support team ensured everyone’s endpoints were programmed, tested and ready to support incoming calls from the association’s membership.

By Friday, the association’s busy office was empty, and every user was connected at home using their preferred device – whether they opted for a laptop softphone, an app on their smartphone, or a desktop office phone.

Maryland Mitel On-Premises System Customer 

Another association just outside of DC in suburban Maryland, had 130+ users all connected in their office via an on-premises Mitel MiVoice platform. Most incoming calls came in on the main number and were distributed across multiple attendant consoles where calls were transferred across the organization.

When the stay-at-home order came down, the staff was able to quickly connect at home using a mix of plug-and-play Mitel Teleworker phones or MiCollab apps running on their laptops and smartphones.

Home-based attendants are still managing the high-volume flow of incoming calls using a completely PC-based call-handling setup with an intuitive graphical user interface that lets them know the ‘presence’ status of every user before they transfer the caller.

The association is delighted with their Mitel system and its teleworking capabilities – their employees are staying productive and their members are getting the support they need.

TCI is Ready to help

Whether your phone system is on-site or already in the cloud, when it comes to supporting your customers, our rapid response team can deploy and support the essential tools you need to work anywhere in these uncertain times.

Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Managing Your Multi-Site Enterprise Voice & UC is Easy with TCI Host

Now you can simplify managing your enterprise phone systems. Join the wave of Multi-site businesses replacing their mix of vendors and outdated phone systems with a centralized, seamless UC as a Service.

Reduce costs, increase productivity and improve customer service 

Our TCI Host service is built on a powerful, scalable cloud platform. It’s a proven solution for deploying and managing all-in-one Voice, UC and collaboration capabilities across every location in your enterprise.

Seamless Migrations

Cloud communications isn’t an all-or-nothing endeavor. There are several deployment models you can choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Our project teams handle all the details for you.

TCI Host brings your offices closer together, providing award-winning customer experiences, and closing the gap on activity with a powerful feature set. Your communications will never be the same.

More Mobility and Collaboration

TCI Host users can access team collaboration tools from their mobile devices and laptops. Designed for today’s workforce, your work will no longer be a location but an activity that can be tackled anywhere.

An All-inclusive Monthly Subscription

TCI Host eliminates the upfront costs of investing in an expensive on-site system. Your low monthly price connects you to a flexible selection of IP desktop phones, integrated mobile apps, award-winning call control features, and outstanding local support delivered by TCI.

Bring it all together

When you combine business communications, mobility and the cloud, borders disappear, barriers collapse, your costs drop, and productivity rises. If these sound like the kind of results you want, it’s time to move your voice, collaboration and customer service to the cloud.

Let’s talk about how TCI Host can centralize and simplify your enterprise communications. Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

 

Tech Overload? 5 Ways to Streamline all those Apps & Communications Tools

The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools.

If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.

Are your current systems providing the productivity and customer experience you need for 2020? If not, consider these pointers for re-energizing and remaking your approach to collaboration and communications.

1. Identify the purpose and value of each communications tool

Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools in terms of:

  • Does the technology help or hinder productivity?
  • Do your communications tools keep your team’s conversations seamless no matter what device is used – be it smartphone, desktop or laptop?
  • Do they create a common space where team members can easily communicate, share documents and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the costs vs. benefits of your communications software

The goal of any communications system is to aid productivity and bring value to the business. The problem is technology – especially when it’s the newest thing. You have to ask yourself: Is the time spent using that latest app really achieving the outcomes you need?

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.

3. Reduce distraction and optimize attention capital

Step back from the whirl of digital life by identifying what’s most important to you, then add / keep the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.

Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.

4. Focus on the customer experience

As you’re evaluating your communications tools, consider how your communications software impacts your customer’s experience with your business. Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need it? The answers to these questions directly impact your responsiveness to customers.

5. Make it convenient to work anywhere

With more team members working remotely – on the road, from a home office or in the field – reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphone? Look for a communications solution like TCI Host, TCI’s Cloud Voice Service that allows your staff to access everything they need via a web portal.

Now is a perfect time to take a fresh look at your communication solutions to ensure you’re offering the best customer experience.

Ring in the New Year right… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Get to Know TCI Host and How You Can Add Cloud Power to Your On-site Phone System

With the complex pricing models and cost of communications infrastructure today, it’s hard to know what the best solution for your organization may be… Stay on-site? Jump into the cloud? Or implement something in between?

While many businesses are already reaping the advantages of moving their voice communications to the cloud, for others replacing phone systems across all offices in favor of cloud technology may not be the best way to go.

With TCI Host, we can add the Unified Communication (UC) functionality you need by integrating your on-site hardware with cloud applications that will better connect your employees and customers.

Our experts enhance your on-site deployment with cloud services to provide what you’re looking for… collaboration tools, mobile connectivity, team meeting capabilities, call center with CRM integration, and much more.

The bottom line… You don’t have to move everything to the cloud to access its benefits. A hybrid, on-site UC solution can offer many of the cloud’s advantages – giving you the flexibility, scalability and control you want. Plus, a TCI Host hybrid architecture is more secure and more reliable than a standalone system, including built-in redundancies and backups.

When you are ready to move all of your voice services into the cloud, you’ll have much of the infrastructure in place with TCI Host. Best of all, we’ll be with you every step of the way. Your local TCI team handles all the details, sets up everything and gets your people up to speed on Day One.

Ready to get started? Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

Access Mitel’s Entire Pallet of Tools via TCI Host – Your Customized Cloud Voice Service

TCI Host service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your platform to the cloud and reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models you can choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host brings offices closer together.

Powerful Capabilities

Explore some of the collaboration features your users can tap with their mobile or desktop phones. With access to these Mitel-powered tools, your work will no longer be a location but an activity that can be tackled from anywhere:

  • Persistent workspaces for team meetings, conversations, content review and project management
  • Point-to-point Video calling
  • Multi-point Video Conferencing
  • Scheduled and ad hoc conferencing and webinars
  • Participant management
  • Desktop application sharing
  • Public and private chat
  • Web based collaboration
  • Document management
  • Conference recording
  • Integration to other business applications such as: Outlook, Lotus Notes, IBM Sametime, and Google
  • Presence Tools
  • Mobile Softphone
  • Web Client
  • Unified Messaging, including fax via email
  • Remote control of desktops
  • Outlook client plug-in
  • Message retrieval from one synchronized message store

Deploy the tools your people need to serve your customers better.  For a single, low monthly price, upgrade to advanced mobile-enabled, desktop phones (like Mitel’s 6900 series) and access Mitel’s award-winning features to improve your Customer Experience.

Contact us today to schedule your TCI Host demo: (703) 321-3030 or info@tcicomm.com.

 

Mobilize Your Enterprise With Mitel’s MiVoice 6900 Premium Desk Phones

Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone.

Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.

6900 Series Video Introduction [44 sec.]

Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.

More MiVoice 6900 Series Phone Features…

  • High resolution color displays
  • Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
  • Secure encrypted voice communication
  •  Quality of Service support
  • Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
  • Bluetooth wireless interface

The 6900 series also offers a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.

Ready for the convenience and productivity that come from adding mobility to your desk phones? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

TCI Host – Cloud Voice Solution Simplifies Communication, Management & Budget

When you combine flexible communications, mobility and the cloud, borders disappear, barriers collapse, costs drop and productivity rises. If these sound like the kind of advantages you want to bring to your business, it’s time to move to the Cloud with TCI Host.

Talk, Chat, Share & Meet

With TCI Host, you get all the features from the most advanced on-premises platforms – without the hardware and management headaches. Plus, you get the unlimited scalability, seamless mobility and open integrated technology that you’ve been looking for to bring your business communications and business intelligence together.

Any Device. Anywhere. Anytime.

TCI Host fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine… Just one phone system supporting your business no matter when and where your team is working – office, home, on the road, or branch locations.

We Deliver & Set Up Everything

Unlike many providers, who drop-ship phones and expect you to install and configure everything, our certified Cloud Voice experts come to you and set up everything to your specifications. After we install it, we’ll test everything to make sure it all runs smoothly.

With TCI Host, your business communications become a differentiator – a competitive advantage – that drives productivity and helps your people deliver an exceptional Customer Experience.

 

Don’t let outdated communications hold your business back…  Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Hung up With an Old-School Phone System? Walk Your Talk to TCI Cloud Voice

Companies of all types and sizes are replacing the phone systems of the past with simple, seamless cloud services. They’re motivated by reduced costs and new capabilities.

TCI Host is a customized Cloud-based UC and collaboration service. We offer several deployment models, including hybrid arrangements that can connect multiple locations with a mix of premises and hosted deployments. Over time you can easily shift from one approach to another as your needs change.

Enjoy unmatched scalability and flexibility…

  • Phones available from TCI or source your own
  • Work from the office, home or road
  • Handle calls from your desk or mobile phone
  • Seamless multi-site networking and extension dialing
  • Instantly check on the availability of colleagues
  • Easy online management & reporting
  • No upgrade, support or software costs… We maintain everything

Choose the level of support you need…

  • TCI can manage everything end-to-end… We’ll handle your moves, adds and changes
  • Or, manage your own changes and only call TCI when you need help
  • Break-fix support or sign up for a traditional maintenance plan

Also available with your TCI Host subscription…

  • Call activity reporting and analysis
  • Connectivity audit and analysis
  • Integration with Outlook, Salesforce, CRM and other applications
  • Professional onsite user and admin training
  • Discounts on services and equipment
  • Full warranty on components
  • Outstanding 24×7 onsite and remote support, plus help desk

Don’t let an old-school phone system hang up your business… Walk your talk to TCI Cloud Voice. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Get to know ‘CloudLink’… Mitel’s On-Ramp to an IoT and Cloud Future

We want you to be ready when Mitel’s innovative ‘CloudLink’ comes online, so as news breaks look for more updates from us. ‘CloudLink’ will be a focal point of Mitel’s product roadmap moving into 2018, and we like what we’re hearing.

At a high level, the CloudLink vision is to provide:

  • A bridge to enable any Mitel call control platform to interface with cloud-based applications
  • Access to vertically-focused micro applications
  • An aggregation point for IoT sensors that can trigger communications actions or responses
  • APIs for third-party developers for use in creating applications
  • A zero-code application development environment that non-programmers can use to create apps
  • An integration point for third-party cloud apps like Salesforce, Zapier, and If-This-Then-That using call control signaling and notification in the workflow

CloudLink’s architecture has two elements: a CloudLink gateway device connected to the Mitel Next platform running in Amazon’s cloud (AWS). The gateway can be deployed either on-premises or in the cloud. CloudLink enables signaling protocols from a mix of PBXs – different makes and models – to be normalized so there is only one common signaling and messaging protocol between the gateway and the Mitel Next Platform.

Mitel CloudLink architecture showing integration with on-premises and cloud-based call control

What’s in it for me?

CloudLink will enable an instant on-ramp to cloud-based app consumption. You won’t be limited to using Mitel-created apps. With CloudLink, you’ll be able to build your own apps, communications-enabled processes, and IoT-enabled processes.

Interested in CloudLink? Let’s start talking about your technology roadmap for next year. Contact us today at (703) 321-3030 or info@tcicomm.com.