The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools.
If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.
Are your current systems providing the productivity and customer experience you need for 2020? If not, consider these pointers for re-energizing and remaking your approach to collaboration and communications.
1. Identify the purpose and value of each communications tool
Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools in terms of:
- Does the technology help or hinder productivity?
- Do your communications tools keep your team’s conversations seamless no matter what device is used – be it smartphone, desktop or laptop?
- Do they create a common space where team members can easily communicate, share documents and set up meetings?
- Can employees respond quickly and efficiently to customers?
2. Analyze the costs vs. benefits of your communications software
The goal of any communications system is to aid productivity and bring value to the business. The problem is technology – especially when it’s the newest thing. You have to ask yourself: Is the time spent using that latest app really achieving the outcomes you need?
Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.
3. Reduce distraction and optimize attention capital
Step back from the whirl of digital life by identifying what’s most important to you, then add / keep the technology that will support your priorities. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows.
Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.
4. Focus on the customer experience
As you’re evaluating your communications tools, consider how your communications software impacts your customer’s experience with your business. Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need it? The answers to these questions directly impact your responsiveness to customers.
5. Make it convenient to work anywhere
With more team members working remotely – on the road, from a home office or in the field – reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphone? Look for a communications solution like TCI Host, TCI’s Cloud Voice Service that allows your staff to access everything they need via a web portal.
Now is a perfect time to take a fresh look at your communication solutions to ensure you’re offering the best customer experience.
Ring in the New Year right… Contact us today at (703) 321-3030 or firstname.lastname@example.org.