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The Power & Business Benefits of a Single Platform UCaaS Solution

Create new opportunities to boost efficiency, improve employee experience, and better serve customers.

For all the power we now carry in our pockets with our phones, many businesses still struggle with enabling seamless communications and collaboration in the world of remote and hybrid work.

Apart from the fact that talking — real-time audio conversation — has become one of the least popular communication methods, and collaboration platforms are incredibly diverse, there’s a wide variety of solutions for messaging, video conferencing, file sharing, whiteboarding… the list goes on.

Many businesses have invested in a Unified Communication as a Service (UCaaS) platform to replace their old fragmented systems. The next step is to integrate communication and collaboration into one platform.

The Benefits of Bringing it all Together

Bringing communications and collaboration into a single, purpose-built platform delivers four key benefits.

1. Remote work. Recent research from the SMG Group shows that hybrid work environments are a crucial differentiator when people are looking for jobs. This helps businesses attract and retain top talent and makes it easier for employees to collaborate.

2. Business-app integration. Having communication and collaboration tools all on one app makes it much easier to integrate with your other business apps and processes. Why? It gives you a single integration point rather than having to integrate with multiple apps in a patchwork solution.

3. Cross-channel communication. A universally compatible platform works, regardless of device or operating system. This lowers the burden on your IT staff to troubleshoot compatibility issues and is another enabler of productivity and collaboration for your employees.

4. Asynchronous and live communication. Real-time communication is sometimes essential. But not every discussion or workstream must, or can, happen in real-time. Asynchronous chat helps everyone stay current between live calls no matter the time zone or hour of the day.

How to Choose the Right UCaaS Solution

Once you’ve decided to move to UCaaS that combines communication and collaboration tools on a single platform, remember that not all of these solutions are created equal.

Here are the must-haves to consider as you evaluate moving to a new UCaaS solution…

  • Ease of onboarding. Is the platform easy to use, with a friendly user interface? Will the vendor help with change management as you migrate?
  • Security. How does the vendor address issues like encryption and authentication? How do they keep your data safe from cyberattacks?
  • Reliability. Does the service have guaranteed uptime? How robust is their customer service in the case of an adverse event?
  • Versatility. Is the solution compatible with the other business programs you use every day? Do they offer a comprehensive suite of integrations and/or API availability to draft your own?
  • Global integration. Will the platform be as reliable and responsive in Europe and Asia as it is in the United States?

Together is Better

If your business is experiencing barriers to working together across the office, remote and hybrid work environments, your local TCI team can help bring your communication and collaboration together. Contact us today: (703) 321-3030 or info@tcicomm.com.

How Successful SMBs Are Exploiting New Opportunities in the Future of Work

Coming out of the disruption of the past few years, how the world of work is changing is becoming more apparent. Challenges remain, but there are also opportunities for small- and mid-sized businesses (SMBs) to set a course for sustained success.

Successful SMBs are adapting to the shifting terrain. A recent SMG Group study reveals two main challenges to navigating ongoing changes and preparing for a prosperous future…

  • There has been a significant power shift from employers to employees. It has, in many ways and many sectors, become a seller’s market for employees’ skills, expertise, and time. As a result, competition between businesses to attract and retain the best people is intense.
  • There is a need for longer-term strategic thinking. Businesses are reviewing the decisions they made to survive during the pandemic. And many are realizing those decisions have led to disjointed technology solutions, overly complex processes, and inefficient systems.

Factors making successful SMBs optimistic about the future…

1. Resilience

Many digital transformation strategies adopted over the past few years were applied reactively and ad hoc. Businesses implemented disjointed technologies, putting multiple systems in place that don’t necessarily play nice with one another. Many of the solutions were needlessly complex and may buckle in a changing environment.

Unified and simplified technologies have played a role in making businesses more resilient. This is particularly true for Unified Communications as a Service (UCaaS) options. Industry-leading UCaaS systems bring features like advanced messaging, phone, and video together in one app, centralizing and simplifying communication. By bringing internal and external communications together, teammates can collaborate more efficiently and communicate more effectively with customers.

2. Putting People First

As important as technology is, it is simply an enabler. Running a successful business is about people: your employees and your customers.

The SMG report identifies people as a significant priority for businesses that want to future-proof their operations and continue to thrive. Hybrid work, once a rare offering for unusual circumstances, has been fully embraced by both employees and employers: 90% of SMBs that have adopted hybrid work find it valuable. And for job seekers, hybrid work is a significant priority: over 80% of applicants to a well-known job board said they’d feel more loyal to their employers if their work environments were flexible.

When many businesses switched to a digital workplace, much of the focus was on the technology needed to facilitate it, not on the people who would be using that technology. Working remotely exposed significant gaps in the digital employee experience, with some employees feeling they have been left on their own to manage multiple incongruous technologies without timely support.

Simplified UC tools that bring together multiple modes of communication make it easy for people to work together and work flexibly. Collaboration across geographies is faster and easier for employees, ensuring they feel supported no matter where they work. Using centralized, cloud-based tools eliminates the hassle of deploying and managing systems in multiple locations and helps keep your business agile.

3. Getting and Staying Agile

The agility that new technologies provide has proven to be a fundamental enabler of SMB growth. The SMG report shows that 80% of SMBs committed to technology adoption and investment anticipate revenue increases. The reason is simple. Many businesses have discovered that the customer experience is directly correlated to the employee experience. Happy, productive employees have happy, productive interactions with customers. And agility enabled by new technologies is fundamental to employee happiness because it allows them to work effectively from anywhere and still deliver excellent customer service.

Giving employees the ability to quickly adapt to changes like this while still working in a hybrid or remote environment, without struggling with outdated technology, is crucial to an employer’s ability to attract and retain top talent.

Plan Now for a More Prosperous 2023

Let’s talk about your Future of Work. Your local TCI experts are here to help you create an agile, successful work environment. Contact us: (703) 321-3030 or info@tcicomm.com.

Look to TCI for a Tailored Cloud Voice Service, White-Glove Deployments, and Outstanding Support

Powered by technology from global leader Mitel, TCI Host is our “Unified Communications as a Service.” TCI Host fills a crucial gap in the DC Region’s fast-moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements.

Every TCI Host client is provided a complete, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our service will not restrict your access to advanced features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of VoIP technology, your virtualized UC platform can be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s. You can Rent, Lease, or Purchase, and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced

  • Providing service and solutions for 40+ years
  • More than 3,500 systems installed – local, nationwide, globally
  • Over 37,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Professionally Managed Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support. Are you ready to simplify and improve your business communications?

Learn more about TCI Host and The TCI Advantage. Contact us today at (703) 321-3030 or info@tcicomm.com.

Using Your Mitel 6900 Phones on RingCentral MVP

2022 has been a big year for Mitel’s investment in communications.

  • They’re continuing to support and provide Best-in-Class Solutions in the enterprise, global, and vertical markets where on-prem unified communications (UC) and contact center (CC) thrive. Your existing investment is protected and will remain up to date with the latest capabilities.
  • Mitel supports consumption models that can be capital expenditure (CapEx), operational expenditure (OpEx), or a hybrid of the two.
  • Mitel’s deployment models can be traditional on-prem PBX style or virtualized and deployed in your data center of choice including TCI Host, Microsoft Azure and Amazon Web Services.
  • And, for current cloud and UC customers that are better served by a pure Unified Communications as a Service (UCaaS) option, they’re partnering with RingCentral, the Gartner Magic Quadrant leader for UCaaS solutions, to provide best-in-class options for the cloud.

Your paths to the cloud are as flexible and simple as ever with Mitel’s industry-leading technology and local, expert support from TCI.

Migrate To RingCentral MVP with Ease

As a huge bonus for Mitel on-prem customers still looking to extract value from their existing equipment, your current 6900 phones are now certified to work with RingCentral MVP and provide great investment protection.
When migrating to RingCentral MVP, Mitel devices have three provisioning options…

Manual Provisioning – refers to connecting a Mitel phone to the RingCentral MVP service using a Mitel-created phone configuration file for login. With Manual Provisioning, the phone firmware updates do not happen automatically. In this scenario, there is some manual intervention, but there is no need to unbox, set up, plugin, and most importantly, pay for a different phone.

Assisted Provisioning – where the devices allow customers to automatically connect their Mitel phone to the RingCentral MVP service. Phone firmware is managed and upgraded as part of the RingCentral MVP service. Note that anyone using Manual Provisioning will be automatically converted to Assisted Provisioning when available.

Zero Touch Provisioning – Another great feature of Assisted Provisioning is Zero Touch Provisioning (ZTP), a method that requires no user interaction. With ZTP in place, you can simply:

  • Add the media access control (MAC) address of the Mitel 6900 phone into the RingCentral portal and,
  • Your phone becomes aware and ready to move to RingCentral MVP.
  • All user and configuration information are loaded to the Mitel 6900 Series phone and you are ready to make and take calls.

TCI is always here to support you in the executing and planning of any of your communications technology decisions. Contact us today for help with buying and migration decisions before you make the leap: (703) 321-3030 or info@tcicomm.com.

 

Migrating to the Cloud… The Easiest Way to Simplify Your Business Communications

Your business has its own needs and distinct workflows, and the path you take to the cloud will be just as unique. Our new e-book will help you discover which path to the cloud is best for you, and how the cloud’s benefits – reliability, agility, and simplicity – and affordable monthly pricing can work for your business.

Learn why migrating with Mitel and our new UCaaS partner RingCentral is your easiest and most effortless way to connect with the cloud.

eBook: You Can Get There from Here, Profiles of a Cloud Migration Candidate

Connect Your Workforce

Migrating to the cloud gives you the best foundation for supporting the growing shift to hybrid work models and driving engagement with both employees and customers. Give your employees the tools to do their work, their way, supported by the best solution out there.

Support Your Customers

Enhancing employee experiences with your technology is a small change that has a big impact on your ability to meet your customers where they are and help set your business apart.

Migration Made Easy

Your TCI, Mitel, and RingCentral teams will work closely to ensure a seamless migration experience so you and your team will be up and running in no time. You will get access to world-class features and functionality with industry-leading 99.999% uptime.

Ready to talk about your path to the Cloud?
Contact us today at (703) 321-3030 or info@tcicomm.com.

 

3 Good Technology Decisions that will Fuel Business Growth in 2022

Many businesses are finding they are weighed down by technology choices they had to make quickly during the pandemic.

With little time to assess communication platform pros and cons, they made quick purchase decisions that may have been awkward for employees to navigate, saddled businesses with unanticipated costs, and introduced performance problems that frustrated staff and customers.

The beginning of the new year is an ideal time to ensure you have a communications platform that’s designed — from the ground up — to deliver the reliability, agility, and efficiency you need to optimize productivity today and respond quickly to unanticipated changes tomorrow.

To take advantage of that opportunity, you’ll want to make 3 smart choices:

1 – Choose the Cloud to Streamline and Strengthen Your Technology

The cloud is the easiest way to simplify and supercharge your communications technology. By consolidating disjointed communications tools into an all-in-one, cloud-based solution that offers team and video collaboration, mobility, and voice capabilities, you can unleash greater productivity and performance, while eliminating the cost and resource burdens of managing your current systems.

2 – Choose a Proven UCaaS to Meet Your Needs Today and Tomorrow

Customer and employee expectations have permanently changed. Businesses have gained new confidence in their staffs’ ability to work from anywhere. Employees value the balance that hybrid working environments provide. And customers just want great service — and don’t care where the employee supporting them is working from. That’s why TCI is partnered with Mitel and RingCentral to empower our clients with the world’s leading UCaaS technology.

3 – Choose a Trusted, Local Partner to Customize Your Migration Path

Your business has already made investments in its communications platform. You’ll want a migration plan that takes that into consideration. Look for the guidance of a local partner with extensive expertise in the full range of VoIP deployments — including on-premises, private cloud, and public cloud systems. TCI has been serving the DC region’s businesses and public sector for 40+ years. That’s why you can trust our experts to ensure your transition to the cloud will be based on a customized migration plan and timeline.

Choose the Freedom to Focus on the Future

If the communications platform you put in place during the pandemic isn’t providing you with all the functionality you need to grow and meet new challenges ahead, now is an ideal time to press the reset button.

Contact TCI to help you make the right choices for your business. Call us today at (703) 321-3030 or info@tcicomm.com.

 

Exploring UC as a Service? Questions that Uncover what Your Business Actually Needs

With constant change, how can you be confident you’re making technology investments that will help your business meet the needs of employees and customers today while also supporting future growth? Unified Communications as a Service certainly makes it easier to scale and add new features as needed, but there’s a bit more to the equation that requires consideration.

1. What Technologies Will You Need To Future-Proof Your Organization?

Shared workspaces, single-click access to real-time audio and video conferencing, and a seamless experience across multiple devices are just a few of the features you may need right now. Unified interfaces and omnichannel communication are other popular features.

But what might you need in three, five or 10 years? You may not know the answer, so partner with a provider with a focus on innovation. TCI’s Mitel-powered solutions have a track record of being one step ahead. Mitel has been a global leader in the move to the cloud, and your local TCI experts have been supporting remote work well before it took over the working world.

2. What Type Of Workforce Do You Need To Support?

In-person, remote, hybrid – chances are your business needs to be able to support them all. Flexibility and scalability are the most important characteristics when it comes to meeting the needs of today’s ever-changing workforce.

What are the most important communications tools your staff needs to thrive no matter where they are? Some of the items that may be top of mind are a mobile-first design and a unified experience across devices.

Depending on your business, however, file sharing, archiving projects by subject or a personal dashboard for task tracking may be what your employees really need. Be certain the solution you select gives your employees a wide array of options when it comes to communicating and collaborating with each other. The system should make it easier to get work done, and employees should find it simple to use – from anywhere and on any device.

3. What UC Provider Qualities Matter Most For Success?

Every business will answer this question slightly differently, but you can’t go wrong by starting with your partner’s history and reputation. What do their customers say about them? What kind of success stories can they share?

And while a strong relationship can take time to develop, there’s still nothing wrong with trusting your gut. In your initial meetings, anyone who tries to push a cookie-cutter solution that doesn’t exactly meet your needs is definite cause for concern.

Does the provider have a history of reliability? How focused are they on security? Do they make you feel confident your business will stay connected no matter what challenges may arise?

It’s critical to properly assess your needs before you make any big technology investments. With TCI you can rest easy knowing your long-term success is just as important to us as it is to you. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

The TCI Difference: Custom-Designed Solutions. White-glove Deployments. Outstanding Support.

We are NOT your average Cloud, Hosted Voice or UCaaS Provider

Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast-moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements. Every TCI HOST/UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of IP technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s. You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced

  • Providing service and solutions for 40+ years
  • More than 3,000 systems installed – local, nationwide, globally
  • Over 35,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support. Ready to simplify and improve your business communications?

Learn more about The TCI Advantage

Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Your Business Isn’t “One Size Fits All”… How TCI Customizes Every Cloud & UCaaS Deployment

Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” (UCaaS) solution fills a crucial gap in the DC Region’s fast moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements. Every TCI UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of today’s technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any datacenter location, including TCI’s. You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support.

Learn more about The TCI Advantage

Proven & Experienced 

  • TCI has been providing service and solutions for 40+ years
  • More than 3,500 systems installed – local, nationwide, globally
  • Over 40,000+ lines under service contracts
  • Mitel-certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

Ready to simplify and improve your Business Communications? Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Worried About Staying Connected? UCaaS Has You Covered!

Any number of threats can take your business offline, including floods, road closures, and fires. Add to all that, a pandemic that suddenly changes where and how work is performed. When your people can’t work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe.

In addition to the pain of lost revenues, your customers may find alternative providers, your business could lose its place in supply chains, and your employees could experience  stress about their uncertain future.

Paying for expensive redundant services can help mitigate such calamities, but with Unified Communications as a Service (UCaaS) you’ll get a built-in Business Continuity and Disaster Recovery plan – without the extra cost.

Today’s voice systems and services are more powerful than ever and are designed to safeguard your business from a range of contingencies. As long as your team has UCaaS, smart phones and wireless data, and/or laptops with access to WiFi, they automatically have the essential elements of a DR plan.

Equipping your team members and contact center reps with their office tools and apps – as they seamlessly work from home – will enable your business to withstand virtually any local emergency that threatens to shut down your building.

Let’s get ahead of the next disaster before it arrives and talk about exploiting UCaaS for your business continuity plan. Contact TCI today: (703) 321-3030 or info@tcicomm.com.