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Look to TCI for a Tailored Cloud Voice Service, White-Glove Deployments, and Outstanding Support

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Powered by technology from global leader Mitel, TCI Host is our “Unified Communications as a Service.” TCI Host fills a crucial gap in the DC Region’s fast-moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements.

Every TCI Host client is provided a complete, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our service will not restrict your access to advanced features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of VoIP technology, your virtualized UC platform can be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s. You can Rent, Lease, or Purchase, and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced

  • Providing service and solutions for 40+ years
  • More than 3,500 systems installed – local, nationwide, globally
  • Over 37,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Professionally Managed Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support. Are you ready to simplify and improve your business communications?

Learn more about TCI Host and The TCI Advantage. Contact us today at (703) 321-3030 or info@tcicomm.com.

Using Your Mitel 6900 Phones on RingCentral MVP

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2022 has been a big year for Mitel’s investment in communications.

  • They’re continuing to support and provide Best-in-Class Solutions in the enterprise, global, and vertical markets where on-prem unified communications (UC) and contact center (CC) thrive. Your existing investment is protected and will remain up to date with the latest capabilities.
  • Mitel supports consumption models that can be capital expenditure (CapEx), operational expenditure (OpEx), or a hybrid of the two.
  • Mitel’s deployment models can be traditional on-prem PBX style or virtualized and deployed in your data center of choice including TCI Host, Microsoft Azure and Amazon Web Services.
  • And, for current cloud and UC customers that are better served by a pure Unified Communications as a Service (UCaaS) option, they’re partnering with RingCentral, the Gartner Magic Quadrant leader for UCaaS solutions, to provide best-in-class options for the cloud.

Your paths to the cloud are as flexible and simple as ever with Mitel’s industry-leading technology and local, expert support from TCI.

Migrate To RingCentral MVP with Ease

As a huge bonus for Mitel on-prem customers still looking to extract value from their existing equipment, your current 6900 phones are now certified to work with RingCentral MVP and provide great investment protection.
When migrating to RingCentral MVP, Mitel devices have three provisioning options…

Manual Provisioning – refers to connecting a Mitel phone to the RingCentral MVP service using a Mitel-created phone configuration file for login. With Manual Provisioning, the phone firmware updates do not happen automatically. In this scenario, there is some manual intervention, but there is no need to unbox, set up, plugin, and most importantly, pay for a different phone.

Assisted Provisioning – where the devices allow customers to automatically connect their Mitel phone to the RingCentral MVP service. Phone firmware is managed and upgraded as part of the RingCentral MVP service. Note that anyone using Manual Provisioning will be automatically converted to Assisted Provisioning when available.

Zero Touch Provisioning – Another great feature of Assisted Provisioning is Zero Touch Provisioning (ZTP), a method that requires no user interaction. With ZTP in place, you can simply:

  • Add the media access control (MAC) address of the Mitel 6900 phone into the RingCentral portal and,
  • Your phone becomes aware and ready to move to RingCentral MVP.
  • All user and configuration information are loaded to the Mitel 6900 Series phone and you are ready to make and take calls.

TCI is always here to support you in the executing and planning of any of your communications technology decisions. Contact us today for help with buying and migration decisions before you make the leap: (703) 321-3030 or info@tcicomm.com.

 

Migrating to the Cloud… The Easiest Way to Simplify Your Business Communications

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Your business has its own needs and distinct workflows, and the path you take to the cloud will be just as unique. Our new e-book will help you discover which path to the cloud is best for you, and how the cloud’s benefits – reliability, agility, and simplicity – and affordable monthly pricing can work for your business.

Learn why migrating with Mitel and our new UCaaS partner RingCentral is your easiest and most effortless way to connect with the cloud.

eBook: You Can Get There from Here, Profiles of a Cloud Migration Candidate

Connect Your Workforce

Migrating to the cloud gives you the best foundation for supporting the growing shift to hybrid work models and driving engagement with both employees and customers. Give your employees the tools to do their work, their way, supported by the best solution out there.

Support Your Customers

Enhancing employee experiences with your technology is a small change that has a big impact on your ability to meet your customers where they are and help set your business apart.

Migration Made Easy

Your TCI, Mitel, and RingCentral teams will work closely to ensure a seamless migration experience so you and your team will be up and running in no time. You will get access to world-class features and functionality with industry-leading 99.999% uptime.

Ready to talk about your path to the Cloud?
Contact us today at (703) 321-3030 or info@tcicomm.com.

 

3 Good Technology Decisions that will Fuel Business Growth in 2022

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Many businesses are finding they are weighed down by technology choices they had to make quickly during the pandemic.

With little time to assess communication platform pros and cons, they made quick purchase decisions that may have been awkward for employees to navigate, saddled businesses with unanticipated costs, and introduced performance problems that frustrated staff and customers.

The beginning of the new year is an ideal time to ensure you have a communications platform that’s designed — from the ground up — to deliver the reliability, agility, and efficiency you need to optimize productivity today and respond quickly to unanticipated changes tomorrow.

To take advantage of that opportunity, you’ll want to make 3 smart choices:

1 – Choose the Cloud to Streamline and Strengthen Your Technology

The cloud is the easiest way to simplify and supercharge your communications technology. By consolidating disjointed communications tools into an all-in-one, cloud-based solution that offers team and video collaboration, mobility, and voice capabilities, you can unleash greater productivity and performance, while eliminating the cost and resource burdens of managing your current systems.

2 – Choose a Proven UCaaS to Meet Your Needs Today and Tomorrow

Customer and employee expectations have permanently changed. Businesses have gained new confidence in their staffs’ ability to work from anywhere. Employees value the balance that hybrid working environments provide. And customers just want great service — and don’t care where the employee supporting them is working from. That’s why TCI is partnered with Mitel and RingCentral to empower our clients with the world’s leading UCaaS technology.

3 – Choose a Trusted, Local Partner to Customize Your Migration Path

Your business has already made investments in its communications platform. You’ll want a migration plan that takes that into consideration. Look for the guidance of a local partner with extensive expertise in the full range of VoIP deployments — including on-premises, private cloud, and public cloud systems. TCI has been serving the DC region’s businesses and public sector for 40+ years. That’s why you can trust our experts to ensure your transition to the cloud will be based on a customized migration plan and timeline.

Choose the Freedom to Focus on the Future

If the communications platform you put in place during the pandemic isn’t providing you with all the functionality you need to grow and meet new challenges ahead, now is an ideal time to press the reset button.

Contact TCI to help you make the right choices for your business. Call us today at (703) 321-3030 or info@tcicomm.com.

 

Exploring UC as a Service? Questions that Uncover what Your Business Actually Needs

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With constant change, how can you be confident you’re making technology investments that will help your business meet the needs of employees and customers today while also supporting future growth? Unified Communications as a Service certainly makes it easier to scale and add new features as needed, but there’s a bit more to the equation that requires consideration.

1. What Technologies Will You Need To Future-Proof Your Organization?

Shared workspaces, single-click access to real-time audio and video conferencing, and a seamless experience across multiple devices are just a few of the features you may need right now. Unified interfaces and omnichannel communication are other popular features.

But what might you need in three, five or 10 years? You may not know the answer, so partner with a provider with a focus on innovation. TCI’s Mitel-powered solutions have a track record of being one step ahead. Mitel has been a global leader in the move to the cloud, and your local TCI experts have been supporting remote work well before it took over the working world.

2. What Type Of Workforce Do You Need To Support?

In-person, remote, hybrid – chances are your business needs to be able to support them all. Flexibility and scalability are the most important characteristics when it comes to meeting the needs of today’s ever-changing workforce.

What are the most important communications tools your staff needs to thrive no matter where they are? Some of the items that may be top of mind are a mobile-first design and a unified experience across devices.

Depending on your business, however, file sharing, archiving projects by subject or a personal dashboard for task tracking may be what your employees really need. Be certain the solution you select gives your employees a wide array of options when it comes to communicating and collaborating with each other. The system should make it easier to get work done, and employees should find it simple to use – from anywhere and on any device.

3. What UC Provider Qualities Matter Most For Success?

Every business will answer this question slightly differently, but you can’t go wrong by starting with your partner’s history and reputation. What do their customers say about them? What kind of success stories can they share?

And while a strong relationship can take time to develop, there’s still nothing wrong with trusting your gut. In your initial meetings, anyone who tries to push a cookie-cutter solution that doesn’t exactly meet your needs is definite cause for concern.

Does the provider have a history of reliability? How focused are they on security? Do they make you feel confident your business will stay connected no matter what challenges may arise?

It’s critical to properly assess your needs before you make any big technology investments. With TCI you can rest easy knowing your long-term success is just as important to us as it is to you. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

The TCI Difference: Custom-Designed Solutions. White-glove Deployments. Outstanding Support.

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We are NOT your average Cloud, Hosted Voice or UCaaS Provider

Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast-moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements. Every TCI HOST/UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of IP technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any data center location, including TCI’s. You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

We’re Proven & Experienced

  • Providing service and solutions for 40+ years
  • More than 3,000 systems installed – local, nationwide, globally
  • Over 35,000+ lines under service contracts
  • Mitel Certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support. Ready to simplify and improve your business communications?

Learn more about The TCI Advantage

Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Your Business Isn’t “One Size Fits All”… How TCI Customizes Every Cloud & UCaaS Deployment

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Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” (UCaaS) solution fills a crucial gap in the DC Region’s fast moving Cloud Voice market.

Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements. Every TCI UCaaS client is provided a fully-featured, dedicated arrangement that doesn’t share resources with any other customer. Unlike “One Size Fits All” offerings, our solution will not restrict access to features or limit your deployment options.

Flexible Deployment & Acquisition Options

Exploiting the flexibility of today’s technology, your virtualized UC platform may be deployed on your premises, in a public or private cloud, or any datacenter location, including TCI’s. You can Rent, Lease, or Purchase and we offer Fully Managed or Self-Managed support.

A Seamless, Easy Transition

Unlike other Business VoIP providers, TCI takes care of all the important details for you, from delivering phones to network testing and set-up, feature programming, training, and ongoing support.

Learn more about The TCI Advantage

Proven & Experienced 

  • TCI has been providing service and solutions for 40+ years
  • More than 3,500 systems installed – local, nationwide, globally
  • Over 40,000+ lines under service contracts
  • Mitel-certified Voice & Data Technical Engineers
  • 24 x 7 x 365 Live Answer Customer Service

Ready to simplify and improve your Business Communications? Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Worried About Staying Connected? UCaaS Has You Covered!

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Any number of threats can take your business offline, including floods, road closures, and fires. Add to all that, a pandemic that suddenly changes where and how work is performed. When your people can’t work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe.

In addition to the pain of lost revenues, your customers may find alternative providers, your business could lose its place in supply chains, and your employees could experience  stress about their uncertain future.

Paying for expensive redundant services can help mitigate such calamities, but with Unified Communications as a Service (UCaaS) you’ll get a built-in Business Continuity and Disaster Recovery plan – without the extra cost.

Today’s voice systems and services are more powerful than ever and are designed to safeguard your business from a range of contingencies. As long as your team has UCaaS, smart phones and wireless data, and/or laptops with access to WiFi, they automatically have the essential elements of a DR plan.

Equipping your team members and contact center reps with their office tools and apps – as they seamlessly work from home – will enable your business to withstand virtually any local emergency that threatens to shut down your building.

Let’s get ahead of the next disaster before it arrives and talk about exploiting UCaaS for your business continuity plan. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

 

Migrating to Cloud Voice Doesn’t Have to Wait… TCI’s Remote Deployments Can be Arranged with “Zero Touch”

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If you’ve been planning to transition your voice communication to the Cloud, there’s no need to wait out the COVID-19 virus before taking action. TCI can handle all the implementation details for you remotely, so you don’t have to touch a thing.

Your team will be able to work from the office, at home, or on road. They will be able to handle calls from their desk or the mobile device of their choice. TCI can provide the phones, or you can source your own. With our “zero touch” implementation, your teams continue doing business from any location without skipping a beat.

Select the best deployment model

Delivered from our VMware-enabled data center in Ashburn, VA, our TCI Advantage services offer the flexibility to deploy UC your way – Hosted, Premises, Hybrid, Virtualized, or as Unified Communications as a Service (UCaaS). When your needs change, we can make the necessary platform adjustments for you.

Choose the level of support you need

TCI can manage everything end-to-end or you can manage your own changes and only call us when you need help. Either way, easy online management and reporting is included. Choose your service plan – from traditional break-fix to fully-managed.

Customize to fit your business needs

  • Full integration with Salesforce, Outlook and other CRM applications
  • Deploy a world class Contact Center with agents working from anywhere
  • Seamless office unified communication on a desktop, laptop or mobile phone – or all at once!
  • And much more…

Mitel-powered… TCI-delivered

TCI’s business-class communication solutions can be deployed in any configuration, with tailored financing options to meet your budget requirements. TCI makes Cloud Voice easy – all for a budget-friendly monthly subscription.

Talk to our experts and schedule your online Cloud Voice demo. Contact us today at (703) 321-3030 or info@tcicomm.com.

Managing Your Multi-Site Enterprise Voice & UC is Easy with TCI Host

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Now you can simplify managing your enterprise phone systems. Join the wave of Multi-site businesses replacing their mix of vendors and outdated phone systems with a centralized, seamless UC as a Service.

Reduce costs, increase productivity and improve customer service 

Our TCI Host service is built on a powerful, scalable cloud platform. It’s a proven solution for deploying and managing all-in-one Voice, UC and collaboration capabilities across every location in your enterprise.

Seamless Migrations

Cloud communications isn’t an all-or-nothing endeavor. There are several deployment models you can choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Our project teams handle all the details for you.

TCI Host brings your offices closer together, providing award-winning customer experiences, and closing the gap on activity with a powerful feature set. Your communications will never be the same.

More Mobility and Collaboration

TCI Host users can access team collaboration tools from their mobile devices and laptops. Designed for today’s workforce, your work will no longer be a location but an activity that can be tackled anywhere.

An All-inclusive Monthly Subscription

TCI Host eliminates the upfront costs of investing in an expensive on-site system. Your low monthly price connects you to a flexible selection of IP desktop phones, integrated mobile apps, award-winning call control features, and outstanding local support delivered by TCI.

Bring it all together

When you combine business communications, mobility and the cloud, borders disappear, barriers collapse, your costs drop, and productivity rises. If these sound like the kind of results you want, it’s time to move your voice, collaboration and customer service to the cloud.

Let’s talk about how TCI Host can centralize and simplify your enterprise communications. Contact TCI today at (703) 321-3030 or info@tcicomm.com.