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Why Affordable Call and Screen Recording Makes Good Business Sense

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Many industries are faced with legal and regulatory compliance guidelines that require them to record their phone conversations, but businesses in every industry can benefit as well.

Here’s how…

  • Document customer transactions, both Voice & Screen
  • Meet compliance requirements
  • Resolve customer disputes
  • Enhance employee productivity
  • Improve internal processes
  • Train and coach customer service representatives

Call and screen recording also enables improved collaboration by allowing employees to share specific call segments, along with text-based notes. They can send out a request for help throughout the organization, and quickly deliver the right information to the customer, improving the customer’s experience.

Our experts are ready to help you with a call and screen recording solution that’s customized for your business. To get started, contact us today at (703) 321-3030 or info@tcicomm.com.

 

The “Cloud” Defined – What it Means for Your Small or Mid-Sized Business

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Imagine being able to access company data, applications, services, and resources Anytime, Anywhere. That’s the idea behind the “Cloud” – an efficient, flexible and cost-saving IT platform – that small and mid-sized businesses are rapidly adopting to save money and improve day-to-day operations.

The Cloud makes it much easier for small and large enterprises to quickly and easily access Voice, Computing, Storage, Software, Development, and Network resources on demand.

Cloud Services offer consolidation and automation of administrative tasks. This allows you to focus on your business instead of managing technology.

There are several types of Clouds to consider…

Public − Operated as a utility by a third party with services delivered over the Web, this multi-tenant arrangement is typically billed on a consumption basis.

Private − Virtual Machines or Apps reside on a company’s own dedicated hosts and storage servers; providing high levels of flexibility, scalability, availability, and security.

Hybrid − A mix of public and private clouds that enables a company to leverage the scalability and economy of a public cloud without losing control or risking mission-critical applications and data to potential third-party vulnerabilities.

Virtualization − Allows a company to run several operating systems and applications, including voice, on a single machine. With this arrangement, shared pools of resources can be created to optimize the infrastructure for better performance, reliability and availability.

Let’s sit down at your planning table to discuss how the Cloud can help your organization get ahead… Contact us today at (703) 321-3030 or info@tcicomm.com.

 

Managing Multiple Offices? TCI Connects the Dots

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Wherever you have office locations, TCI’s National Account team takes care of everything, including the design and implementation of your new systems. We’ll also arrange the office infrastructure and cabling for you, including wireless access points.

TCI makes it easy for you to expand your business regionally, nationally or internationally, providing you with…

  • Simplified procurements
  • Single point of contact for equipment and services
  • Predictable pricing
  • Prompt handling of change requests
  • Peace of mind

We make it easy to network all your phone systems… on-site, hosted, or a mix of both. You’ll centrally manage everything and your users can take charge of their own features right from their desktop.

Learn more about how TCI can make your life easier no matter how many locations you have to manage. Contact us today at: (703) 321-3030 or info@tcicomm.com.

 

TCI Builds & Supports Your Networks, Cabling, Wi-Fi and Battery Backup Infrastructure

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Don’t get tangled up…

TCI’s team of networking experts excel in reviewing your existing network infrastructure and providing advanced wired and wireless solutions.  When you are moving or expanding, we can function as your prime contractor, providing comprehensive consulting and installation services. We’ll team up with your network integrators, contractors, architects and electrical engineers to get the job done.

We’re experienced in any business setting…

Integrating all the elements of a professional installation may include cabling, fiber, wireless access points, phone system, conferencing servers, switches, routers, battery back-up and route diversity for network availability.

Plan ahead…

When you need to manage a new building, a renovation or a campus addition, our experts will design, manage, install, support and maintain the entire infrastructure.  Engage us before your building plans have been finalized. We’ll ensure that all network requirements are included in the plans, saving you money by avoiding change orders later.

TCI knows how to do networking right. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Hey, Did You Know TCI Offers Business Continuity & Disaster Recovery Service?

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What happens if you lose access to your business data – for an hour, for a day, for a week, or forever?

Depending on your business, the answer may vary, but it’s not something you want to experience to find out – especially if it can be avoided.

Prevent the unthinkable…

We’re here to ensure that your data – and your ability to use it – remains safe, no matter what happens. Lightning, fire, theft, flooding, sabotage, equipment failures, natural disasters and other threats can all jeopardize the stability of any business. Companies that fail to guard against them can experience catastrophic consequences.

Critical elements of disaster planning include:

  • Identifying risks, threats and exposure before it’s too late
  • Determining appropriate risk reduction, remedies, and alternatives for systems and networks
  • Assessing the need for data protection measures, off-grid power sourcing, and secure off-site storage
  • Checking the feasibility of implementing telework programs to keep your business open during an emergency

Get started by engaging TCI experts to perform a thorough audit. Our specialists find the gaps and map out better ways to protect your business. We then work with you to implement action plans that can help you get through a crisis without causing disruption to your business.

Safeguard what counts. Contact us today at (703) 321-3030 or info@tcicomm.com.

TCI Deploys Voice Anyway, Anywhere You Want It

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Phone systems have traditionally been deployed on-site, but the lure of the Cloud is strong. Many multi-site businesses like a combination of both – deploying a premises system at headquarters and a Cloud solution for the branch offices – all interconnected and centrally managed over an IP network.

There are many reasons why On-site Phone Systems remain popular…

  • The need to control technology in-house.
  • The need for customized features, integration with other applications, or advanced call center capabilities.
  • The need for uninterrupted communications or compliance with strict regulatory requirements.
  • The need to depreciate equipment costs over time.

Cloud Voice can be a good fit for small to mid-sized businesses or an enterprise with smaller remote offices…

  • Eliminates the need for upfront investment. Costs become operational expenses and are more predictable.
  • No need for IT staff to buy, install and configure your system, servers and storage. Order only what you need now.
  • Maintenance and support are simplified and upgrades are automatic.
  • Whether your business is growing or needs to scale down in a pinch, a cloud service can easily adapt.

TCI steps you through all your options, makes recommendations on the best approach for your business, and manages the roll out for you. Contact us today at (703) 321-3030 or info@tcicomm.com.

 

 

 

 

Exploring a Private Cloud for your Business Communications? Get your Essential Guide first

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Private cloud is the most popular cloud deployment model for companies in industries with strict data regulations, like healthcare, government or financial services.

Opting for a hosted private cloud can provide your business with the benefits of a dedicated architecture, without many of the IT management responsibilities.

Download: Private Cloud for Business Communications – The Essential Guide

A private cloud model offers the following benefits:

Strength and security: If you can’t risk the potential reliability and bandwidth issues involved in sharing the public cloud, private cloud provides maximum organizational control and security.

Powerful integrations: Private cloud deployments are ideal for large enterprises that need to integrate with existing systems and applications.

Budgeting flexibility: Private cloud platforms can be procured through a CAPEX or perpetual license model, or through a solutions provider with an OPEX or recurring license model.

Schedule your Private Cloud planning session with TCI. We’ll lay out all the options and details so you can make an informed decision. Contact us today at (703) 321-3030 or info@tcicomm.com.

When Was Your Last Pen Test?

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If your response was, “What the heck is a Pen Test?” – your network is probably already harboring dangerous malware.

A penetration test, also known as a pen test, is an authorized simulated attack on a computer system performed to evaluate the security of the system.

The test is performed to identify weaknesses – including the potential for unauthorized parties to gain access to the system’s features and data – as well as strengths, enabling a full risk assessment to be completed.

The process typically identifies the target systems and a particular goal, then reviews available information and undertakes various means to attain the goal.

A penetration test can help determine whether a system is vulnerable to attack, if the defenses were sufficient, and which defenses (if any) the test defeated.

It’s always best to arrange testing with a neutral third-party who IS NOT responsible for the management and support of your network.

TCI offers comprehensive penetration testing and we recommend getting yours at least once a year. To schedule your pen test, contact TCI today at (703) 321-3030 or info@tcicomm.com.

Hung up With an Old-School Phone System? Walk Your Talk to TCI Cloud Voice

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Companies of all types and sizes are replacing the phone systems of the past with simple, seamless cloud services. They’re motivated by reduced costs and new capabilities.

TCI Host is a customized Cloud-based UC and collaboration service. We offer several deployment models, including hybrid arrangements that can connect multiple locations with a mix of premises and hosted deployments. Over time you can easily shift from one approach to another as your needs change.

Enjoy unmatched scalability and flexibility…

  • Phones available from TCI or source your own
  • Work from the office, home or road
  • Handle calls from your desk or mobile phone
  • Seamless multi-site networking and extension dialing
  • Instantly check on the availability of colleagues
  • Easy online management & reporting
  • No upgrade, support or software costs… We maintain everything

Choose the level of support you need…

  • TCI can manage everything end-to-end… We’ll handle your moves, adds and changes
  • Or, manage your own changes and only call TCI when you need help
  • Break-fix support or sign up for a traditional maintenance plan

Also available with your TCI Host subscription…

  • Call activity reporting and analysis
  • Connectivity audit and analysis
  • Integration with Outlook, Salesforce, CRM and other applications
  • Professional onsite user and admin training
  • Discounts on services and equipment
  • Full warranty on components
  • Outstanding 24×7 onsite and remote support, plus help desk

Don’t let an old-school phone system hang up your business… Walk your talk to TCI Cloud Voice. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Hey, Did You Know TCI Provides Global Data Center and WAN Procurement Services?

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TCI consults, sources and procures Data Center services anywhere in the world, as well as Wide Area Network (WAN) services from the most basic to the most complex.

If you think a data center or cloud solution might be worth considering, and are unsure of what to do next, give us a call. TCI will give you an independent assessment of possible solutions as well as the connectivity options that best meet your business needs.

If you have two or more sites, you likely have a data network. It may be broadband Internet connections serving your sites, or it might be an expansive network that connects many sites with a mix of technologies, including SD-WAN, VPN, MPLS, private line, Ethernet, or dark fiber. No matter what you use, TCI can help you re-evaluate what you have now and recommend lower cost, higher performing alternatives.

When it comes to WAN services, TCI brings options from over 300 service providers to help you make the best choices. And with fully redundant solutions, your business will never lose connectivity again.

Reach out to TCI for selection advice and procurement services that will keep your business responsive to customers and ahead of the competition. Contact us today at (703) 321-3030 or info@tcicomm.com.