10 Contact Center Tools You Should be Using… But Probably Aren’t

You may think you are running an efficient and cost effective contact center, but there is always room for improvement when it comes to the Customer Experience.

Mitel recommends adopting the following capabilities to help boost productivity, ensure resiliency, and improve the efficiency of your contact center…

  • Cradle-to-Grave Lifecycle Reporting
  • Customizable Reporting
  • Agent Forecasting
  • Schedule Adherence Monitoring
  • Interactive Agent, Queue and Call Control
  • Self-Service Interactive Voice Response
  • Outbound Dialing
  • Social Media Monitoring
  • Disaster Recovery
  • Contact Center as a Service

Learn more about these essential tools… Download the 4-page Mitel whitepaper

Ready to empower your contact center team? Contact TCI today: (703) 321-3030 or info@tcicomm.com.


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