New federal regulations have been passed that will impact emergency 911 calling from businesses: Kari’s Law and Ray Baum’s Act. These mandates are intended to protect everyone in your office or building – employees and visitors – by improving access to emergency services: Kari’s Law applies to newly installed multi-line telephone systems. Users must be […]
With growing demand for a consistent contact center experience regardless of channel – in combination with more complex customer requests – implementing and using a sophisticated Workforce Management (WFM) solution is essential for business profitability. Whitepaper: What is Workforce Management – Download PDF Improved Forecasting Cutting-edge WFM solutions allow for tweaking and fine-tuning your forecasting […]
Whether your old phone system can’t be upgraded anymore, or you need to enable remote work, or a new regulatory requirement can’t be supported, at some point you’ll have to hang up your trusted old phones and move to the cloud. Here’s what you can look forward to… Simplify Communication, Management, and Budgeting When you […]
Has your phone system kept pace with the times? More importantly, is it capable of helping you meet tomorrow’s challenges? Here, we outline five attributes you’ll want to consider when you’re thinking about improving your technology. 1. Ability to Add Features and Functionality Make sure your phone system can keep pace with technological change and […]
With constant change, how can you be confident you’re making technology investments that will help your business meet the needs of employees and customers today while also supporting future growth? Unified Communications as a Service certainly makes it easier to scale and add new features as needed, but there’s a bit more to the equation […]
Here are just some of the compliance regulations your organization may need to address: SOX: The Sarbanes-Oxley Act HIPAA: Health Insurance Portability and Accountability Act PCI-DSS: Payment Card Industry Data Security Standard Financial Services Authority FDCPA: Fair Debt Collection Practices Act For businesses that need to record voice transactions, service calls and other conversations as […]
We are NOT your average Cloud, Hosted Voice or UCaaS Provider Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast-moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your […]
Your organization needs better technology… now the hard work begins. You face some important decisions: What solution or service are you going to select? How will you evaluate it? How are you going to buy it? While the bid and procurement process can be complex, time consuming, and overwhelming, your local TCI team helps you […]
A future with more features, better reliability and less maintenance awaits you with Cloud Voice services. This simple guide outlines the five steps to activating your new communications system. Step 1 – Needs Assessment Discuss your unique needs with us so we both understand all requirements you may have or critical systems that need special […]
Until recently, most contact centers looked like a sea of low-walled cubicles with agents speaking into headsets – with all customer transactions occurring at a fixed office location. Today, contact center agents can work just about anywhere: at home, in hired office space, or even on the move from a mobile device. But that’s not […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.