You may think you are running an efficient and cost effective contact center, but there is always room for improvement when it comes to the Customer Experience. Mitel recommends adopting the following capabilities to help boost productivity, ensure resiliency, and improve the efficiency of your contact center… Cradle-to-Grave Lifecycle Reporting Customizable Reporting Agent Forecasting Schedule […]
In a fast-moving economy, with companies jockeying for every competitive advantage, it pays to take stock of how successful you are in achieving business goals. Are you satisfied with merely executing the latest projects, or are you focused on achieving specific Business Outcomes? For example, if the Business Outcome you need is to attract the […]
When you’re optimizing your WAN, choosing between SD-WAN and MPLS can be a challenge. The choice involves weighing the pros and cons of each network technology and then applying them to your business needs. MPLS Pros & Cons Multiprotocol Label Switching (MPLS) provides a high Quality of Service (QoS) by managing and avoiding packet loss. […]
Verizon plans to sunset its Public Switched Telephone Network (PSTN) by 2020 – along with all the associated copper wires and legacy equipment that sustained it. Instead, Verizon will totally rely on an all-IP broadband infrastructure for service delivery. If your business is among the 50+% that still use a mix of PBX, ISDN circuits […]
The term omnichannel refers to connecting your customers to your business across all available channels – web, voice, smartphones, social media, PCs, email, text, etc. – with a consistent experience and message. In our digital world, customers want to choose the method of contact that makes the most sense for them at any given time. […]
With MiCloud Flex, you get a business phone system that just works… Designed for large enterprises and companies that require a more customized unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through Mitel’s global, mobile cloud. The brains of the system reside in geo-redundant data centers. Your people access […]
Looking to stay more connected with your customers and co-workers? Missing critical calls? Does your business rely on being available for every revenue opportunity? Available as a subscription-based service for the MiVoice Office 250 platform, Mitel’s new OfficeLink App connects your phone system to the Cloud. The app supports mid-call functionality features not typically available […]
Is your business outgrowing its phone system? Looking for more mobility or new tools to compete? MiCloud Connect lets you move communications and collaboration to the cloud with confidence… And beat the competition by making your teams more productive, enhancing the Customer Experience, and improving your business intelligence. All this from Mitel, the global leader in […]
CloudLink is Mitel’s innovative application development and delivery solution. Our Blog Post from last month provides an introduction and overview. As discussed, CloudLink allows businesses to leverage their existing Voice and IT assets, while adding and extending new capabilities from the Cloud. A key component of this app development and delivery solution is the CloudLink […]
TCI Host service is all about flexibility Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your platform to the cloud and reduce your overall telecom costs. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models you can choose from depending on your business’s unique situation, and […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.