Entries by Marketing

An Effective Approach to Communication Resilience

We want to underscore a vital truth: Even with significant investments in continuity planning and infrastructure, no communication solution is immune to unexpected failures. Whether it’s an internet outage, a severed cable, or a data center affected by severe weather, these disruptions can occur despite our best efforts. Fortunately, we can report that no TCI […]

3 Ways to Transform Your Contact Center Customer Experience

Contact centers play an essential role in enhancing customer experience (CX). They have the power to transform dissatisfied clients into cheerleaders, collect valuable data, and improve your organization’s overall reputation. Utilizing an omnichannel contact center platform powered with the right technology can significantly enhance CX, optimize workflows, and increase profitability. Here are three strategies to […]

Making Hybrid Work Successful with the Latest UC Capabilities

A recent survey shows that nearly 7 in 10 workers prefer the option of a hybrid work model, meaning companies that are laser-focused on the Return-To-Work movement without flexibility are losing out on top talent. Navigating this shifting work dynamic can be challenging, but today’s workplaces must evolve to meet the demands of the modern […]

What Does AI Have in Store for UC This Year?

Strategic AI Deployments in Business are Happening A Gartner survey indicates that 60% of organizations have integrated AI into their operations, with many using it to enhance decision-making and customer experiences using AI-enabled tools like virtual assistants. Many business leaders are focused on identifying strategic AI use cases that support their organizational goals. AI, particularly […]

How Performance Analytics Offer UC and Network Insights for Better Business Performance

Why Performance Analytics? Many TCI clients have deployed Mitel Performance Analytics (MPA). It’s an intuitive, user-friendly fault and performance management application that monitors and manages your entire network, with a special focus on voice quality. You can monitor the performance of your entire communications network – identifying real-time issues and rapidly alerting your IT team […]

Boost Your Business with Reliable In-Building Cellular Coverage

Cellular connectivity in your building is no longer a luxury… Over 80% of all mobile calls and data connections occur indoors. Businesses everywhere are looking for ways to ensure that on-the-go employees and visitors can stay connected in every corner of their buildings – even the basement. At stake are user productivity and customer service. […]

Overloaded with Too Many Apps & Communications Tools? Here’s 5 Ways to Streamline

The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools. If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and […]