Customers Want to Reach Your Sales & Support Teams with SMS & Text Messaging… Are You Keeping Up?

Today’s customers want flexible, convenient ways to reach your business.

TCI can help DC-area businesses integrate text messaging solutions with their communication services. Bringing text and UC together enables you to reach customers in real time and deliver a seamless, omnichannel experience – all while improving staff efficiency and building customer loyalty.

The New Standard in Customer Communication

Phone calls and emails are no longer enough. Today’s consumers want immediate, personalized responses on the platforms they use every day. By enabling SMS and text messaging, you meet your customers where they are, ensuring smoother interactions and better service outcomes.

Omnichannel Integration for Smarter Service

Unlike basic texting platforms, Mitel’s solution goes beyond single-channel communication. Its solution integrates SMS with widely used apps such as WhatsApp and Facebook Messenger. That means businesses can handle voice calls, web chats, and messages from multiple platforms – all within one unified interface. This makes it easier for agents to provide consistent, timely, and personalized service, no matter how the customer chooses to reach out.

Why Business Leaders Add SMS/Text

• Enhanced customer convenience with modern, intuitive communication options.
• Reduced hold times and frustration thanks to text-based callback requests and live queue notifications.
• Omnichannel support across SMS, WhatsApp, Facebook Messenger, and more – all in one system.
• Increased agent productivity through streamlined workflows and instant customer information access.
• Faster response and resolution rates with AI-powered chatbots and smart routing.
• Affordable, worry-free implementation thanks to proven partnerships with leading messaging providers.

A Competitive Advantage for Growth

When you give your customers better ways to engage, you strengthen loyalty and create lasting relationships. SMS and messaging are not just customer service enhancements – they’re sales tools to differentiate your organization in a competitive market. Businesses that adopt these capabilities position themselves as responsive, innovative, and customer-focused.

Every Customer Interaction Matters

By partnering with TCI, you get local expertise and hands-on support, ensuring that your Mitel messaging solution is designed and implemented to meet your business goals. We make it simple for you to embrace modern communication strategies that scale with your needs and set your company apart.

Don’t let your organization fall behind in the way you serve your clients. Contact TCI today to transform your customer experience. Call us at (703) 321-3030 or GetHelp@tcicomm.com.