TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
Elevate Your Business Communications with TCI Host: Customized Enterprise-Class Cloud Solutions
/0 Comments/in Blog /by MarketingIn today’s business environment, staying connected is more crucial than ever. TCI, your trusted leader in telecommunications serving the DC region for over 40 years, proudly offers TCI Host – an Enterprise-class Cloud Communications Solution that’s revolutionizing how businesses communicate. TCI Host leverages the power of industry-leading, feature-rich software to deliver a comprehensive Unified Communications […]
Get to Know Mitel’s Expanding List of Hybrid UC Integrations – 2025 Tech Partner Highlights
/0 Comments/in Blog /by MarketingAt TCI, we’re focused on delivering hybrid UC solutions to improve the efficiency of frontline workers – and meet the unique needs of your industry. With more than 200 vertical application partners within Mitel’s Network Technology partners program – and growing – we are constantly finding new use cases to serve the DC region. We’re […]
Generative AI and Three Ways to Prepare for Your New Workforce
/0 Comments/in Blog /by MarketingMeet Generation AI… Each generation has adopted new technology as it was developed: Boomers had touch-tone phones, Gen Xers always had a PDA in their hands, and millennials are rarely caught without their smartphones. Gen Z and Alpha will be known for their use of generative AI. Growing up alongside the rapid development of AI, […]
Connecting Your Senior Living Community – How TCI Brings Your Residents, Their Families, and Your Staff Together
/0 Comments/in Blog /by MarketingWhen families are evaluating senior living facilities, they are looking for amenities, responsive service and care, convenience, and peace of mind. TCI supports your goal to deliver these benefits with advanced Communication and Networking solutions that better connect your residents and staff. We bring everything together to make sure your solutions work as one integrated […]
How Mitel Strengthens Your Existing Microsoft Teams Service
/0 Comments/in Blog /by MarketingFor customers already utilizing Microsoft Teams for collaboration, Mitel provides a best-in-class integration of calling and voice functionality. When receiving inbound calls, you can manage the entire call in one view via a pop-up notification. For outbound calls, you can click to dial in a small pop-up window and still maintain all call features without […]
Insider Fraud – A Cautionary Tale and How to Protect Your Business Technology
/0 Comments/in Blog /by MarketingInsider fraud often occurs when trusted individuals exploit their IT access for personal gain or revenge. Recently, the British Museum experienced an unexpected disruption when a former contractor disabled its IT systems. This incident highlighted the risks posed by disgruntled employees and inadequate access management. It also serves as a stark reminder of the dangers […]
Fix Dead Zones and Spotty Cell Coverage in Your Building
/0 Comments/in Blog /by MarketingCellular connectivity in your building is no longer a luxury – it is a necessity for operational efficiency and customer satisfaction. With over 80% of mobile calls and data connections occurring indoors, ensuring that your employees and visitors can stay connected in every corner of your facility is critical. Poor signal strength or dead zones […]
The Essential Role of Hybrid Unified Communications in Healthcare
/0 Comments/in Blog /by MarketingImproving patient outcomes with better UC technology Hospitals and healthcare clinics are among the most complex technological ecosystems to manage. Staff and patients demand timely, secure, and dependable communication, while administrators often face shrinking budgets and increased regulatory oversight. Hybrid unified communication (UC) platforms are now designed to address these challenges. They allow healthcare organizations […]
Connecting Your Business Made Easy… Get to Know TCI’s Infrastructure as a Service
/0 Comments/in Blog /by MarketingInfrastructure as a Service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need. TCI’s experienced experts […]
Contact Centers are Changing – Get to Know Our New AI-Assisted Customer Experience (CX) Platform
/0 Comments/in Blog /by MarketingTCI now offers Mitel CX, a new AI-assisted customer experience platform, which provides AI-driven agent and supervisor experiences. It also provides operational control, reliability, and security to mitigate business continuity risks. Contact Centers: From Cost Reduction to Strategic Growth Decades ago, businesses pursued cost reductions by offshoring customer service. These resource-heavy operations relied on lower-skilled […]
What is Multimodal Communication & Why Your Workforce Needs It in 2025
/0 Comments/in Blog /by MarketingUnderstanding ‘Multimodal’ Multimodal communication is about seamlessly integrating various communication channels into a unified platform, empowering employees with a toolkit they can use to address customer needs in real-time. Connect with customers via: Phone calls Video meetings Instant messaging Screen sharing And more! These multimodal options work across a mix of devices – from traditional […]
How a Hybrid Cloud Approach Maximizes Your Communications Flexibility
/0 Comments/in Blog /by MarketingOrganizational processes, culture, and goals are constantly changing, and your communication landscape must adapt to keep pace. With over 40 years of UC experience, TCI understands the critical elements a communication landscape needs to drive organizational success. Increasingly, organizations are finding that a hybrid cloud approach to communications is the key to achieving this flexibility. […]