Posts

Prepare for Tomorrow… 5 Steps to Future-Proof Your Workforce

/0 Comments/in /by

What technology and skill sets can you invest in today that can help your employees successfully meet the challenges of the future? Follow these five steps to engage your employees and ensure your business is ready for whatever comes next.

1. Practice Curiosity

You and other decision-makers at your company have probably spent a lot of time asking yourselves big questions: How do we fulfill our mission statement? Who is our client base? Where are our growth opportunities? Much of the time these discussions occur behind closed doors, and while they’re important conversations to have, they’re not the only ones that should be happening.

Take time as you plan for 2024 to practice curiosity about your business on a granular level. Talk to your employees about their experiences and ask them for their thoughts. Often, those on the ground floor have the most interaction with your clients or know the smallest details that keep everything running. What works for them? What concerns do they have? What do they have to contribute and how can you facilitate that?

Begin these discussions with an open mind, asking new questions and understanding that you might not already know the answers. Explore avenues that might not be the most obvious. Try different ideas, and don’t be afraid to fail. Exercising genuine curiosity is an important leadership trait that takes practice but ultimately leads to exponential possibilities for growth.

2. Embrace Empathy

This second tip builds on the first. Curiosity is the start of connecting with your workforce, but empathy puts it into action. Meeting Management software leader Zipdo reports that leaders showing compassion for work environment issues and staff well-being was essential in increasing motivation in 96% of employees.

The pandemic made it clear that work styles vary and what works for one person may be completely unproductive for another. When you begin to ask questions, be prepared for a variety of answers and know they might all be correct on some level.

One key aspect to maintaining your workers’ well-being is to meet them where they are. The last few years have been a wide-scale experiment in new styles of work. According to the Harvard Business Review, many companies recognized that personalized, non-traditional schedules and workplaces lead to increased productivity and happiness, with 58% of organizations having invested in their employee experience.

Allowing flexible workdays, recognizing progress, encouraging mental health, and sometimes simply listening, not only makes you a better leader but keeps your employees feeling fulfilled, healthy, and engaged.

3. Foster Collaboration

Once you’ve worked to understand your employees’ needs, it’s time to come together and collaborate. It looks like non-traditional offices are here to stay, with a majority of people saying they want to work from home at least part of the time.

With blended workspaces blurring the line between in-person and remote, it’s essential to ensure everyone feels connected no matter where they are. Zippia found that “86% of employees in leadership positions blame lack of collaboration as the top reason for workplace failures” and that job satisfaction increased by 17% through collaboration.

Real-time communication is critical, whether you use chat, video conferences, phone calls, or email to keep up with projects. Using all-in-one tools and integrated collaboration software facilitates switching between modes of communication and promotes trust between colleagues, which encourages creativity, a sense of belonging, and that elusive authentic culture many employees value.

4. Adopt and Adapt Technology

When the COVID-19 lockdowns first took effect, companies were thrust into the digital-first world, ready or not. Almost 3 years later, even the most self-identified “technology laggards” have gotten on board, with many workplaces experiencing significant increases in operational efficiencies.

Taking advantage of technology is no longer optional for companies. Investing in cloud storage, unified communications systems, and employee training is critical for success. Adopting the right technology can make or break the productivity of your workforce.

5. Maintain Flexibility

The final way to future-proof your workforce is something we’ve all been practicing for a while now – maintaining flexibility in the face of whatever comes next. Though it may be challenging, continue to embrace change and allow your company to grow and adapt.

Listening to your employees and recognizing that each of them has unique needs will not only make you a better leader, but it will help guide your business through whatever lies ahead. Meeting workers where they are reminds them that you care and encourages satisfaction. After all, a happy employee is more productive and dedicated to their job.

Technology has helped with this transition already and integrating it into your workflow will keep your employees engaged and your company successful. Using new tools instead of trying to force old ones to work will keep you connected and on top of your game.

2023 was a year of technological evolution for many companies, and 2024 will be the year to reap the rewards of that evolution.

No matter your needs, TCI can help you prepare for tomorrow. Call us today at (703) 321-3030 or GetHelp@tcicomm.com.
 


Managing Field Service Techs? Learn How TCI’s Collaboration Solutions & Tools Improve Field Operations

/0 Comments/in /by

With embedded communications technology, you can eliminate delays, manage operations more efficiently, and generate improved customer satisfaction and greater profitability for your business.

  • Have you looked at your field service applications lately?
  • Are your field techs getting tired of jumping back and forth between mobile apps, dialers, text windows, video players, and more to get their job done?

There’s a more efficient way to stay connected and run communications seamlessly with TCI’s Mitel-powered solutions.

Field service companies juggle a lot of moving parts – including scheduled and emergency customer calls, tracking technician status and availability, and being able to resolve a customer’s problem on the first visit.

When it comes to running a smooth and efficient field services operation, a unified communications solution with built-in collaboration tools is the only way to keep a mobile and disparate team connected, informed, and prepared.

Here’s how UC tools get the job done…

  • A mobile app for truck fleets with turn-by-turn directions keeps technicians connected, on schedule, and productive. It provides access to everything they need to complete a call without having to navigate between systems. Service calls are shorter, reducing the overall cost per call.
  • SMS notifications keep the customer up to date on the technician’s estimated arrival time, along with their name and job number.
  • CRM integration provides technicians with access to customer information, including the last service date, equipment on site, the current problem, and even possible solutions. A qualified technician arrives at the customer site with the right parts on the truck.
  • Video conferencing enables real-time communications between technicians and subject matter experts. Techs receive assistance in the field if questions arise about how to resolve a difficult issue.
  • Automatic rescheduling empowers customers and gives your service reps more time to spend on complicated issues.
  • All data for a service call is stored within the system, including video communications and the customer’s signature, so the job can be closed out at the time of service.

Field services companies that implement these collaboration tools not only see greater workflow efficiencies, they generate more revenue and improve their bottom lines.

Ready to transform your field services operation? TCI can help… Contact us today at (703) 321-3030 or GetHelp@tcicomm.com.
 


Gig Work Expands Across Industries Enabled by UC Technology

/0 Comments/in /by

Freelance work isn’t new, but recently it has come to the forefront of attention as more workers and businesses embrace the gig economy. A whopping 36% of employed Americans identified as independent workers in 2022 – up from 27% in 2016.

Across industries, with the gig economy in full swing, businesses can scale their workforces to meet high demand or control costs when times are tough. It also allows them to bring in specialized expertise when needed.

Beyond the 9-to-5 Workforce

Workers across industries from healthcare to education and government are taking a hard look at the advantages of gig work.

  • Healthcare – One of the hallmarks of the new economy is the appearance of gig workers in places you don’t expect, like hospitals. Nurses have been sourced through agencies for quite some time. But what about doctors? More physicians are embracing the gig economy. As community hospitals face a labor shortage, they increasingly turn to “physicians-for-hire.” At the same time, more doctors are looking for a better work-life balance.
  • Hospitality – Hotel and restaurant operations have long depended upon contract workers, from bartenders to front desk staff. This approach allows managers to add staff as business swells over holidays, then scale back as demand softens. Scheduling has become more challenging in the wake of the pandemic. Many laid-off workers have migrated to other careers. Now, hospitality leaders hope to fill the gap with gig workers.
  • Education – The pandemic also kicked off a teacher shortage, and administrators struggle to fully staff their schools. As of February 2023, there were nearly 150,000 more job openings than hires. One way to close this gap is to hire substitute teachers – another traditional type of gig worker. However, these workers are also in short supply, with 20% of requests for substitutes going unfulfilled.
  • Government – We don’t often consider contract workers’ significant role in making government services available to the public. Yet, gig work is pervasive across federal and local agencies. Public agencies are the biggest employers of contract workers who fill temporary and seasonal positions in parks, schools, and offices. Gig workers play crucial roles as electoral workers and are essential for long-term research work.
  • Financial Services – These institutions face two issues in the gig economy. First, they need to contract IT workers to help with software development as they ramp up new apps to enhance the customer experience. As this part of their specialized workforce grows, financial institutions have a lucrative opportunity to build services that will meet gig workers’ consumer and employment needs.

Role of Unified Communications and Collaboration

Organizations that want to thrive in this new way of working – and attract top talent – need the right technologies to connect and empower gig workers.

  • Healthcare Providers Collaborating in Harmony – Healthcare staff need constant communication. Whether it’s a small rural hospital or a sprawling urban healthcare system, staying connected is vital. Full-time and gig workers need real-time, secure access to patient information and hospital systems. Healthcare communications solutions that streamline workflows make it easy for remote nurses and contract physicians to stay connected and deliver quality care from their mobile devices.
  • Hotel Staff on the Road with Mobile Communications – Like their guests, hotel staff are always on the move. And whether they’re on the top floor or another property, they must be reachable. Mobile solutions allow hotels to deliver exceptional guest experiences while also streamlining operations. For gig workers to collaborate effectively, communications should be integrated with existing hospitality apps. A single communications and collaboration application allows hospitality workers to access everything they need without missing a beat.
  • Educators want Plug-and-play Flexibility – Substitute teachers need the same access to communications and collaboration tools as permanent staff. Flexible solutions that integrate with existing applications like Google Workspace are necessary for any school district. Your UC solution should also be subscription-based, so adding and removing substitute teachers doesn’t bust your budget.
  • Cost Efficiency in the Public Sector – Like other industries, public sector entities face tremendous pressure to stay within budget and deliver a fast ROI on systems. Yet communications solutions must be powerful enough to collaborate across departmental teams. Cost-effective integrations with existing systems and flexible deployment options will help you control your budget while securely supporting your workforce.
  • Financial Service Providers Need to Adapt to a New Beat – The gig economy is about flexibility, speed, and ease of use. That’s what today’s workers want in every gig and what they want in a bank. With a solution built specifically for financial services, you can engage with customers on their preferred channels and seamlessly move between them. Your gig employees will benefit, too: they’re empowered with real-time client information and tools that help them improve performance, such as interaction recording and workforce management.

Learn how TCI can help your organization leverage the gig economy – no matter what industry you’re in. Contact us at (703) 321-3030 or GetHelp@tcicomm.com.
 


Four Tips to Close the Remote Work Gap

/0 Comments/in /by

Working from home isn’t going away – in fact, 68% of employees globally still want a hybrid arrangement – even if it means risking upward mobility for more control over their schedule. And companies are looking for ways to create equal opportunities for employees in all locations.

Fortunately, the right culture and managerial style backed by modern Unified Communications and Collaboration technologies from TCI can help close the remote work gap – benefiting both employees and companies.

When employers want to retain top remote talent, maintain productivity, and future-proof their workforce, they’ll need ways to level the playing field between remote and in-person employees. With the right approach, they can ensure equal career opportunities for all their workers, regardless of location.

1. Maximize Hybrid Schedules

Finding one day a week for in-person collaboration can make a big difference in productivity and teamwork. If a single schedule can’t be arranged or remote employees live far away, aim to have monthly or quarterly in-person meetings to build face-to-face relationships. Workforce scheduling software can analyze employees’ availability and suggest the best days for everyone.

2. Try Alternate Methods of Management

Managers should have a “no employee left behind” approach regarding hybrid teams. That might mean checking in with remote workers via video calls to ensure they receive the same feedback and training as their in-person peers. Employees should be held to the same performance goals regardless of location, and leadership should track KPIs, promotions, and pay across staff to ensure everyone has the same opportunities.

3. Improve Remote Employee Engagement

If their office colleagues get all the face time, remote workers might start to feel invisible. “Drop-in” video conferences, more “fun” meetings, and open chats can allow them to have conversations they might be missing and get comfortable talking with their team.

4. Bridge the Divide with Unified Communications

Remote employees can feel disconnected from their coworkers. Give them the tools to do their jobs just as well as their in-person colleagues, like collaboration software with seamless chat-to-video capabilities. If there’s only one remote worker on a team, have in-person members dial in because it can be challenging to be the only one not in the room.

Don’t leave it to remote employees to close the gap themselves…

Organizational leaders must proactively provide equal opportunities for remote and in-person employees. If they don’t, sooner or later, they’ll be putting the stability of their workforce at risk.

Unified Communications solutions from TCI help level the playing field for remote and in-person employees.

Chat with one of our experts to learn how your hybrid teams can benefit from better collaboration tools. Call TCI at (703) 321-3030 or GetHelp@tcicomm.com.
 


Keeping Up with the New Generations of Workers and the Electronic Workplace

/0 Comments/in /by

The Connected Generations

Millennials and Generation Z, born from the early 1980s to early 2010s, now represent a significant proportion of the workplace. These generations have grown up in a world where the internet, smart devices and instant connectivity are ubiquitous. They expect the same simple, connected communication platforms at work as they’ve been used to in other areas of their lives.

The frequency and preference of communication channels vary depending on the generation. Millennials, for example, often avoid face-to-face interactions in the workplace, with 55% preferring online messaging software and 28% choosing email to communicate. And for Gen Z, frequency is critical. Over 65% say they need regular feedback from their line manager to stay in their job. For business leaders and IT teams, it means finding a simple way to accommodate these diverse preferences to ensure maximum productivity and inclusion.

The Race to Stay Ahead

These changes have brought an influx of applications and communication channels, which can negatively impact productivity. Using disparate systems will slow down a business. When systems aren’t compatible, transferring data and knowledge from one program to another or person to another can be arduous. And for IT teams, staying on top of management and training to use the systems takes even longer.

Plus, employees are less than impressed with the daunting number of channels. Almost a quarter of IT professionals have found that the communication options available can overwhelm staff. It also makes tracking information harder and more time-consuming, forcing a long search across platforms to see the details needed. The solution is simple: implement one easy-to-use tool.

Today’s IT departments are under more pressure than ever. From the growing demands of the workforce to disparate systems, the current day-to-day workload is complex and time-consuming. TCI recommends exploring a solution that unifies communication into one platform across the whole business – simplifying life for your IT teams and the workforce.

Choose to Embrace the Future

TCI offers unified communications and collaboration solutions that support IT teams. We give you the power to choose which systems to make available and how to roll them out. Our flexible approach lets you choose on-prem, cloud, or hybrid, when to upgrade, and which systems to make available to which employees. We’ll work with you to uncover your unique business requirements before tailoring a solution to meet them.

Are you ready for the evolution of the electronic office? We’re here to help you drive your business forward.
Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities

/0 Comments/in /by

We recognize that one size does NOT fit all!

That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities.

The MiVoice SMB controller is flexible to fit your organization, providing a full range of deployment and financing options. It’s ideal for the smaller customer or branch office that wants Enterprise-level features in a small business package for up to 150 users.

Advanced Enterprise-Level Communication Features

With MiVoice Business, you and your employees get embedded mobility to deliver greater freedom to communicate from wherever business takes you. It offers Unified Communications and collaboration with voice mail, unified messaging, and automated attendants. And it delivers excellent customer service with a fully integrated contact center solution.

Integrated Collaboration, Conferencing, and Customer Experience Solution

It’s easier to do business when your messaging, collaboration, and contact center capabilities are all part of an integrated communications solution like MiVoice Business.

With MiCollab and MiTeam Meetings, you get enterprise collaboration software and real-time video conferencing for locations across time zones and geographies that securely and swiftly power communications. And you can also integrate MiContact Center Business, to support a few call center agents or a thousand omnichannel agents.

Deployment Flexibility

You can deploy MiVoice Business on-premises, in a public cloud, or in a private cloud environment. You can also license the platform with either a traditional upfront CapEx purchase or with an OpEx subscription.

Large, small, or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of growth.

Full Range of IP Desktop Devices and Accessories

When you’re on MiVoice Business, you can take advantage of a full range of IP desktop devices, accessories, and meeting room solutions that deliver advanced applications when and where you need them.

Why MiVoice Business?

  • Deep call control, collaboration, meetings with MiVoice Business and MiCollab
  • Advanced enterprise-level features comparable to those you have enjoyed with your current Mitel communications platform
  • Deployment flexibility: On-site, private cloud, public cloud (AWS /Azure)
  • In-office, hybrid or work-from-home options
  • Broad portfolio of IP phones, market-leading wireless SIP-DECT devices, and accessories for growth
  • OpEx option via monthly subscription
  • Smooth transition from your current Mitel communications platform to MiVoice Business

Let’s talk about an affordable way to provide enterprise-level tools for your small or mid-sized organization. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.
 

4 Ways Artificial Intelligence Will Improve Your Communications & How to Mitigate AI Security Issues

/0 Comments/in /by

Unified Communications enable your employees to communicate and collaborate more effectively through screen sharing, video conferencing, mobile apps, and more. Adding artificial intelligence (AI) to the mix promises to send productivity through the roof, so it’s not surprising to see enterprises jump at the chance to experiment.

Still, even as AI transforms communications and collaboration, it raises new security concerns. Let’s dive deeper to understand how AI enhances Unified Communications and what enterprises need to do to maintain a secure environment.

4 Ways AI Is Improving Communications and Productivity

1. Improved Collaboration – Integrating AI chatbots into UC applications opens new doors for collaboration by gathering status updates from team members and alerting members via an app, email, SMS, or push notification if an error occurs on a product or process. When chatbots keep everyone and everything connected employees can more easily troubleshoot together, keep track of each other’s progress on projects and share ideas and information.

2. Easier Access and Use Of Data – AI virtual assistants improve access to documents and other information, automatically gathering and distributing data to employees’ devices — whether a presentation, a video, or a PDF. If questions on a prior discussion or topic arise during a meeting, the assistant retrieves pertinent emails, messages, or documents. As AI voice assistants such as Cortana and Alexa become more ingrained in the workplace, these requests may be made through voice recognition. Attendees stay focused and engaged in the conversation, with all information at their fingertips.

3. Increased Productivity – Chatbots field straightforward calls and online chats with customers, allowing your customer service team to focus on more complex calls and issues. In meetings, attendees concentrate on the content and discussion rather than on the communications tools. The AI assistant even initiates the conference automatically.

4. Better Efficiencies – Wouldn’t it be great to have someone else send meeting notes, assign action items, and schedule follow-up calls? The AI assistant handles all of it, allowing human attendees to spend their time on more complex and higher-value activities. AI also simplifies scheduling by identifying times that work for everyone. In the not-too-distant future, facial and voice recognition technologies will take attendance at meetings, eliminating yet another mundane and time-consuming task.

How To Mitigate AI Security Issues

While the benefits of AI and UC are many, the security of your communications system will also require more attention. AI technology accesses vast amounts of enterprise data on products, processes, and customers. If an attack occurs, all that data becomes vulnerable.

  • New standards and protocols will emerge as AI plays a more significant role in enterprise communications systems, so organizations must remain vigilant to stay compliant with the latest requirements.
  • There are likely security challenges with BYOD as employees’ AI-enhanced personal devices enter the workplace. Some organizations opt to disable voice assistants such as Google Assistant or Siri in the workplace. But as employees bring newer devices to the office, organizations must assess emerging AI technologies for security threats and establish clear guidelines in a formal security policy.
  • A positive note here is that AI enhances data and communications security. It will scan for potential threats and alert IT and security teams when vulnerabilities or possible attacks occur. Security professionals can respond far more quickly with the help of these technologies.

As AI and UC blend, productivity skyrockets, efficiency improves, and data is more accessible. But the architecture must have a stable base, with security as a main priority.

Thinking about adding new technology and capabilities to get more from your UC platform? Contact us today: ((703) 321-3030 or GetHelp@tcicomm.com.

Why So Many Contact Center Leaders Stick with On-Prem Deployments

/0 Comments/in /by

A lot of tech trade media claims that: “Companies are lining up to move their contact centers to the cloud!” But we often hear decision-makers say: “Moving to the cloud makes no sense for us!”

So, what’s really happening out there?

Research shows that almost 29% of companies globally have moved to Contact Center as a Service (defined as public-cloud, multi-tenant platform). Another 20% have moved to a hosted/managed platform (defined as dedicated-instance, single-server platform owned and managed by a third party).

22% own and operate their contact centers from their physical locations and another 21% own and operate their on-premises contact center platforms with the dedicated-instance servers physically located at a third-party data center.

Architectural Drivers

We’ve all heard plenty about the value of cloud in various applications. So, what’s causing companies to keep their contact center deployments on-premises — or return to on-premises after riding the cloud wave?

Let’s start with why Customer Experience leaders who are on-premises are Staying There…

  • Reliability (45.9%)
  • Security (41.4%)
  • Customization (34.2%)
  • Cost (28.8%)

Why are some Returning to On-Premises from the Cloud

  • Security (54.5%)
  • Customization (40.9%)
  • Cost (13.6%)

Though much of the public square narrative around contact centers suggests cloud is the way to go, research shows that companies are staying with full on-premises platforms, adopting hybrid cloud/on-premises approaches, or, to a lesser extent, returning from cloud to on-premises environments.

Before choosing the best arrangement for their organizations, business leaders must evaluate the following:

  • Opportunities – What problems or opportunities are you trying to address from your contact center? How can you deliver most efficiently and competitively?
  • Cost – How does your cost structure look on-premises, with a hybrid architecture, or in the cloud? Factor staffing, technology, managed services, and all other related costs.
  • Disruption – How much would switching architectures disrupt customer service and satisfaction, and over what timeframe? For large, complex contact centers, rip-and-replace may not be an option.
  • Provider Innovation – Will staying in the cloud put you at a competitive disadvantage? Is your provider investing in on-premises platforms?
  • Competitiveness – Are you able to stay competitive in terms of customer interaction capabilities and agent efficiency on-premises? Does it make sense to innovate by adding cloud-based applications?

Need help choosing a contact center solution that fits your business requirements? Contact us today: ((703) 321-3030 or GetHelp@tcicomm.com.

TCI Host Cloud Voice & Contact Center Service… Customized Capabilities & Local White Glove Support

/0 Comments/in /by

Our TCI Host Cloud Voice Service is all about flexibility

Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.

Cloud communications isn’t an all-or-nothing endeavor

There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.

Unified Messaging and Integrated Apps

With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:

  • Integration with business applications from tech leaders like Microsoft and Google
  • Presence Tools
  • Softphone App on Mobile Devices
  • Unified Messaging
  • Remote control of desktops
  • Outlook client plug-in
  • MS TEAMS integration (Mitel Assistant App.)
  • Message retrieval from one synchronized message store

Powerful Collaboration Capabilities

Explore some of the Mitel-powered team building and conferencing tools your users can tap into with their mobile or desktop phones…

  • Virtual workspaces for team meetings, conversations, content review, and project management
  • Team Video Conferencing and Recording
  • Participant management
  • Desktop application sharing
  • Team and private chat
  • Web-based file sharing
  • Document management

In and Outbound Contact Center / Call Center

Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.

  • Integrate with your CRM, like Salesforce, Microsoft, and others
  • Offer Live Agents, Web Chat, Email, Text Messaging / SMS
  • Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
  • Automate and access Full Reporting on Your Customer Interactions
  • Improve Customer Experience
  • Become more efficient

Empower your people to serve your customers better

For a single, low monthly price, you can upgrade their old phones to advanced mobile-enabled, desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.

Schedule your TCI Host demo. Call us today at (703) 321-3030 or GetHelp@tcicomm.com.

Managing Remote Workers? How Cloud Voice Helps Your Team Get the Job Done

/0 Comments/in /by

With hybrid teams on the rise, cloud voice services help your remote workers make decisions faster and juggle their obligations with ease.

4 Practical Ways Cloud Voice Improves Collaboration

1. Keep the conversation going with desktop and mobile applications. If your employees can’t communicate with you, they aren’t being productive. Cloud services give your team more options. Flexible softphones on laptops, mobile apps on smartphones, and traditional IP desk phones provide a seamless experience across all devices.

2. Mirror in-person meetings with video. In-person meetings are the most effective means of communication. When this isn’t an option, a cloud system with video meeting capabilities enables your distributed teams to be just as productive as if they were sitting in the same room.

3. Turn screen sharing and shared workspaces into virtual productivity powerhouses. Say goodbye to never-ending email threads and stop the search for answers in your inbox. An online collaborative workspace allows teams to exchange ideas about a project or topic using messaging, voice, and video – all integrated into a single interface. Team members can create and assign tasks and share files.

Dashboard
A personal dashboard gives a real-time view of items needing attention, ensuring that projects and discussions are always moving forward.

  • Managers and team members always have their pulse on what’s happening since conversations are mirrored across all devices in real-time.
  • The ability to store and archive data by project, subject, or person keeps you organized and makes it easy to find answers when you need to refresh your memory.
  • Have an urgent question? Ad-hoc audio and video conferencing connect you to the right person instantly.
  • Individual and group chat allows you to keep conversations private or take them to the larger group as needed.

Let’s talk about better collaboration tools for your remote teams. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.