Spotlight on Communications Solutions for the DC Region’s Financial Services Sector

TCI delivers Mitel Financial Services Solutions that allow you to differentiate yourself from the competition with communications, collaboration, and AI-augmented customer experience (CX) applications that result in better customer and employee interactions.

How TCI Solutions Can Strengthen Your Financial Institution

• Deliver Better Customer Experiences – Serve your clients on their preferred channels (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) while empowering your staff with real-time client information from leading finance applications such as Jack Henry and Fiserv for a personal touch.
• Optimize Performance and Manage Risk – Banks, Credit Unions, and Investment Advisors in the DC region rely on TCI’s Financial Solutions to help their organizations maintain regulatory compliance with MiFID II, GDPR, Dodd-Frank, and PCI DSS while optimizing the performance of staff with interaction recording, quality control, and workforce management.
• Financial Services Contact Center Agent Solution – Capture customer information, validate customer identity, and provide information with AI-powered voice/chatbots. You can route clients who need additional help to experts in your organization for a frictionless client and agent experience.
• Mortgage and Loan Application Solution for Financial Services – For Financial Services organizations, establishing mortgages or general loans and closing applications in a timely manner is critical for business success. The next financial institution is waiting with competitive rates, and your applicants will commit when they can lock in the mortgage or loan at the best rate.

Mitel Solutions in Finance… Watch the Full Video – 2:50 min.

Don’t let outdated technology hold your institution back.

Partner with TCI to revolutionize your customer experience and drive growth in the competitive DC financial market.

Contact TCI at (703) 321-3030 or info@tcicomm.com.