Some organizations, particularly smaller ones, may still have doubts about the real value of a contact center. From the customer perspective, however, the value of a contact center could not be more real. For example, a small online retailer is just like a big retailer that makes their profit from repeat customers. If consumers are […]
Darwin’s Theory is that species must adapt to their environment in order to survive. The same is true in business, and the pandemic has been a hard lesson for many companies as they battle to stay afloat. The “fittest” have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely. […]
While no one has a crystal ball, life may never return to what it was before COVID-19. We’ve experienced major shifts in how we live, work, learn and communicate. The word “hybrid” best describes these changes and what the future may hold. We may not return to the past, but we won’t be in pandemic […]
There are a lot of companies out there selling standalone communications solutions. What sets our approach apart is TCI Advantage, a holistic suite of capabilities combined with a fully-trained, customer-focused and experienced staff of professionals. We bundle all that with a Discovery and Assessment Process that ensures EVERY engagement exceeds your expectations. A Comprehensive Portfolio […]
With more companies moving to the cloud to support remote work requirements, due diligence is essential. Moving to the cloud is a major undertaking, but it has to happen. There’s not only a pandemic to deal with, but legacy systems are expensive to maintain. To ensure your cloud migration is smooth and resilient keep these […]
Assimilating new employees can be a slow, cumbersome process for any business, especially during COVID. If things don’t go well, new employees can take longer to reach their full potential, which can negatively impact your bottom line. If new employees get frustrated, they might even quit, forcing you to start all over. The key to […]
With millions of people working from home in response to the pandemic, many businesses have embraced remote work as the “new normal.” This arrangement looks like it may permanently change how many leaders approach how they work, manage employees and structure their organizations. But some things will not change… Enforcement of regulations such as the […]
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One thing that has been fueled by the pandemic is the increasing frequency and greater scope of IT cyber attacks. And still, many businesses remain ill-prepared. Over one-third of small business owners recently surveyed admit they were at risk of falling victim, and a third said they were not confident that their business would recover […]
The vast majority of businesses are now utilizing cloud services. But just because the cloud revolution has already happened doesn’t mean it has reached an endpoint. With the cloud still evolving in 2021, it is worth examining how three emerging trends will impact businesses, and what business owners can do to prepare. 1. Artificial Intelligence […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.