Until recently, most contact centers looked like a sea of low-walled cubicles with agents speaking into headsets – with all customer transactions occurring at a fixed office location. Today, contact center agents can work just about anywhere: at home, in hired office space, or even on the move from a mobile device. But that’s not […]
TCI specializes in providing custom solutions designed to meet the precise communication needs of large and small organizations… A variety of cloud deployments are available to connect your company and every location in your enterprise – dedicated private solutions, shared public services, or hybrid combinations of both. Here are some considerations that will help determine […]
How Business Continuity planning with TCI helps protect your business… First, our experts perform a thorough gap assessment to identify risks, threats and exposure before it’s too late. Then we recommend solutions and action plans to enable you to mitigate and effectively manage a crisis. 40% of small businesses who experience a disaster never recover… […]
Engaging an experienced, local technology partner brings a large pool of experts and technical resources to your business. TCI can help you take on any IT or Voice Communications challenge that comes your way, including upgrades, migrations, and relocations. We can even polish up and test your business continuity plans, so your organization doesn’t skip […]
Infrastructure as a service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need. TCI’s experienced experts […]
The best communications systems are virtually invisible in your organization. Your teams, customers and partners rely on the integrated voice, data and video capabilities these systems provide to stay connected, collaborate and work more efficiently. When things are going right, it’s easy to be lulled into complacency. But the longer your software has been neglected, […]
Many offices have IP phones, but unknown to most users is that hackers can actually listen to everything that’s going on in the room – whether or not you are on a phone call. Hackers from a remote location have been able to exploit some IP phones’ vulnerable software and firmware to gain access – […]
Now you can improve the productivity of your Microsoft Teams users with Mitel’s advanced telephony, contact center and CRM integrations. Check out the Video Overview Give your users the calling features they need to be successful with Mitel’s end-to-end suite of communication tools. By pairing Mitel-powered service with Microsoft Teams, you can save time and […]
In the coming weeks and months, companies will reopen their offices and allow employees to return – with a few key differences. Many firms expect to adopt a hybrid approach in which employees split their time between the company’s facilities and their home offices. Here are five effective strategies for leading your teams… 1. Build […]
It’s going to happen… After years of faithful service, your premises communications system will eventually reach the end of its useful life. Maintaining and upgrading the hardware may become difficult or just won’t make financial sense. Updating the software may no longer be the path to all those advanced features you need to maintain efficiency […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.