There’s a lot of pressure to provide a great experience each time customers interact with your brand. Businesses are responding by prioritizing the Customer Experience as a competitive differentiator. Your business needs to consider the full range of your Customers’ Experience: not just the call they make to sales or support, but all the different […]
There are a lot of companies out there selling standalone communications solutions, but many miss the mark, falling short when they fail to get to know your business in depth – your user environment, business requirements or history. What sets our approach apart is that the TCI Advantage starts with a holistic suite of capabilities, […]
Phone hacking, also known as “phreaking” costs businesses billions of dollars every year. Decades ago, hackers accessed the public telephone network using a series of tones input via a “blue box” to fool Ma Bell into allowing them to make free long distance calls. Now hackers can access phone systems through voicemail ports to make […]
A perfect solution for office side-table and small meeting room conferencing, the MiVoice S720 can instantly transform any space into a conference room. Thanks to its 360° microphone pickup and omni-directional HD Voice audio all attendees can hear and be heard. Mitel adds flexibility and performance to Conference Call gatherings… Bluetooth connectivity enables you to […]
The concept of skills-based routing has been around for as long as there have been call centers – connecting in-bound callers directly to the subject matter experts that can get the job done right on the first call. New considerations driven by Digital Transformation Historically, when businesses thought about skills-based routing in their call centers, […]
Do you know what’s on your network today and how well everything is performing? If you haven’t conducted an assessment recently, you may not know… If your network is operating at peak performance. What systems or applications are hogging resources. How to prioritize traffic so apps run smoothly. To what extent unauthorized software and apps […]
Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability – all at a lower cost than a premises-based system. Add offices, users and features easily to grow and customize your communications for a true competitive advantage. And there are more practical business reasons to make the move to […]
Following its July 5th purchase of Toshiba Telecom, Mitel entered into a merger agreement with ShoreTel. This is big news for Mitel and its partners. As digital transformation accelerates customer demand for cloud-based solutions, Mitel is now positioned as the #2 global player in the UC market. The acquisitions have also expanded Mitel’s leading portfolio […]
Mitel’s innovative MiTeam app integrates with your MiCollab online collaboration tools to provide a dedicated workspace for team-based meetings, conversations, and content sharing. Designed for a workforce on the go, the embedded app seamlessly extends your company’s mobile reach to remote team members, and it connects teams of any size, even with real-time voice and […]
Moving? Expanding? Need the Job Done Right? When moving you’ll need to plan ahead to ensure your communication system and networks are in place and ready to go. Working with TCI takes the hassles out of a big move We ensure your technology gets the attention it deserves. We’ll assess your new space, and help […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.